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Nixism.com / poor customer service

CT, United States
1
I was searching for a reilable webhost for my domain. I came across a few cheap ones that looked reliable, but really were not -- and so, I had to cancel them and get a refund.

Then, I found nixism.com, and I was impressed by the professionalism -- their website looked well designed, very attractive, and the thing that really drew me in was the prices, and the fact you could create your own package for a very cheap price -- and not have to wait for the admin to do it for you. I've been online since early 97, so I know a good host when I see one.

I actually found a coupon that gave me $90 of the hosting package I purchased -- the total was $77.00 annually, but I only paid $9.00.

However, that is where the good impressions end.

They appear to make claims they can't live up to. While asking a simple question via email to their "support" team to ask if they register domains, I recieved a rude, really non-professional response stating "no, they don't register domains" and "why didn't I notice that before I signed up". Well obviously, I looked very throughly before purchasing, and I suppose I missed that part. They apparently use generic emails and don't change them to suit their own services. The email I recieved when I signed up for hosting stated originally "If you have requested a domain name during sign up, we will register this domain once your payment has been cleared, this can take 24 hours. "

This is an email I also recieved from my new host scarabweb.com .. who actually DOES register domains as part of their yearly hosting plans.

If you do not register domains and simply provide hosting, why put that in the email that you send to you clients? it shows they don't take the time to make their customer experince non-fustrating, that they simply copy and paste emails for their own site.

Plus, for a site that is supposed to be professional, they also have some grammar and spelling mistakes on their graphics -- right on their front page, which states "fast reply support. "Our" support techinicians are here until "your" pleased.

Well, I am not pleased. I am not sure how many "support techs" they have, but their live support is rarely online, and when it is, it's always an operator named gainor. He is rude and unprofessional as well -- he did not fix any of my problems; rather he just argued with me.

I would expect more from a "professional" site.

So, I had to cancel and sign up with scarabweb.com, who's support and services I find much more impressive and alot more reliable. Their prices are very affordable as well.

All in all, nixism made me feel as if I was just another client -- where I DIDN'T matter, and where they simply cared about their bottom line, not their clients. I also read reviews basically saying the same thing I did -- poor customer service, slow site speeds, and the feeling that one person was basically running the whole site.

I would not recommend them -- my site was down last night and they tout "don't worry, it will always be up". Well, if the site won't always be up, why say that? obviously servers have downtime. No server is perfect, but they seem to make claims they just can't hold. 99.9% uptime? I don't think so. They aren't realistic with their claims.
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