Nixism / Unreasonable Customer Service
I had some issues with nixism.com about a "500 error". The 500 error was fixed after a few hours of non attention. After the error was fixed some of my sites came back in "set up mode", losing much of the formatting. I brought this to the companies attention. After some accusatory statements this one of the responses:
Nothing is wrong with our services.
You do not know what your talking about, NO ONE else is having these problems and every single person on our server has a .htaccess file. After viewing wordpress and most cms's all the user to edit their .htaccess file from the control panel which you had people accessing. Until you speak to your clients and find out what truly happened, instead of getting on our back.
We have done everything possible to fix this issue, and we have. You just don't want to help your self, you don't appreciated service at all. Instead of being cooperative, you think that being a complete rebel, is the way to go, then so be it.
You don't have to be satisfied with the response, that is what happened simply put. Your problem has been resolved, so why continue the ticket screaming for?
Nixism 3rd Level Support
After further back and forth Gainor decided to terminate my account, rather than honestly deal with the issue. This was not the first incident and each time I made a service request, the tone from Nixism was one of accusation rather than cooperatively trying to resole the issue. Furthermore, he terminated the account without refunding fees.
Avoid Nixism at all costs!