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The BBB rarely issues a rating of 'F.' But that's the rating it gives for this sorry imitation of a service company. Just go to the Chgo BBB website to verify:
http://www.bbb.org/chicago/business-reviews/appliances-small-service-and-repair/nite-owl-appliance-repairs-in-joliet-il-88257300
You never want to have any contact with this bottom-of-the-barrel outfit.
They routinely lie to you and do it in an obnoxious, arrogant, rude manner. They'll lie about availabiloity of parts. On the inital visit, they promise to return with parts to make the repair in a few days. They then reschedule appointments several times over a period of weeks. When they eventually do show up, chances are they will make the existing probelm worse by using guesswork by inadequately trained personnel.
They routinely deny any fault on their part, telling customers their applicance is a lemon.
If arrogance & rudeness were crimes, the foul-mouthed husband & wife owners of this sleezy operation would have been arrested & put in jail a long time ago.
They did not earn their 'F' rating by the Better Business Bureau without really trying!
To counteract authentic negative reviews, these people routinely write & post their own, phony positive reviews; they're so clever, they can't even disguise their identity too well.
TO take your 99.00 stop at your house charge to look at your broken appliance. Make a quess without ever fixing the appliances. And never bother to ever bother to return or call back. Had to call Sears .
THEY LIE about parts, appointments, rude and arrogant..I hope that Home Depot under extended warranty will not do any business with them in a future.'F' RATING 'night owl'.I think positive reviews are false.
Dear Misty H. My complaint Is against Nite Owl Appliance. They took 99.00 from me without fixing the washer at all. I had to call Sears to tell me what was wrong with the washer. AND he did. Nite Owl just cleaned out a hose. Sears had equipment to test the machine. The part was somewhat expensive to replace and we decided to get a new washer. AND IT WAS A NEW KENMORE WASHER. Next time I need any service to any of my appliances(They are all Sears products) I will ONLY call SEARS. Thank you for Caring Sears and MISTY H. GrandmaG
Miss GrandmaG,
First allow me to apologize for the delay in responding to your post. I am truly sorry about the experience that you have had with our repair service. We would really like the opportunity to reach out and look into any concerns that you have. If the issue has not been resolved we would like the chance to make things right by you. We value all of our Sears Customers and strive to provide excellent service.
My name is Misty with Sears cares and we would like to get you in touch with a personal case manager to further look into this issue. At your convenience, please contact my office via email at smsupport@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the item was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (grandmaG) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Misty H.
Social Media Moderator
Sears Social Media Support
BEWARE OF NITE OWL APPLIANCE! This small time outfit uses their small time staff to create their own 5 star ratings over and over under different names. Their image is so very tarnished, as they are trying so hard to belittle the true customer complaints. The ones that love them or use them, as they do their own posting, is they themselves. They will take your money without fixing your appliance. They will be rude. They will not return your calls until opening time or when Tracy is good and ready. They operate from 9:30am to 3:30pm . In my case a new appointment was schelduled, after appliance was never fixed, they never bothered to show up or call. The husband and wife team uses foul language. You and I can count on another posting to counteract my posting because of the nature of these two ignorant creatures and their small staff. As an EX customer I am warning others.
i love nite owl fu all you haters
i used nite owl and i love them i call them anytime somthing breaks i cant beleive those two nasty people slanding nite owl they have been in appl repair for over 25 yrs there family business has ben around for over 75 yrs keep up the good work thank you nite owl
jenna you are such a liar i know all your freinds that smoke crack with you jenna you are the only that can make yourself stop 1st stop telling all your lies or fu see ya
you know your on crack jenna face the facts
Nite Owl Appliance took my Grandma's money by not fixing her washer. Nite Owl made an appointment with her to come back out. Nite Owl did not come or call her. Grandma called SEARS [protected]. Sears fixed her washer and they were nice to her. Grandma says Nit Owl gets a ZERO RATING. My Grandma is very disappointed with such awful language being used on the internet that you should be ashamed of yourselves. I JENNA, am still in grade school and you should have more respect for Grandma's and children. My Dad and Mom are good parents and I LOVE GRANDMA.
i knew jenna back in high school she smoked pot back then i heard she has moved up top the harder stuff my mom talked to jenna grandma and she is scared for her own saftey jenna gets mean and stupid when her friends show up to smoke there crack amy, jc, cris, nicole kateland, brandon all get together grandma leave and get a hotel room for the night very bad jenna your x friend tami
jenna is a drug dealer her grandma called nite owl to say she is sorry for all the trouable jenna has caused and has lied about.
oh my gosh your crazy ###
OH my gosh. This is the same thing that happened to us. Now the owners Tracy Dave & their son Taylor are giving their own reviews of themselves, of course with 5 star reviews. Sears, with their hi-tech equipment told us exactly what the problem was. Nite Owl took my Grandma's money and never without never fixing her washer.