SUBMIT A COMPLAINT

Nissan Xtrail / low standard of services and maintenance

This is to inform you that I’m regretting the decision that I’ve made nine month agao to buy one of your products
Unfortunately I bought the Nissan X trail 2009 which is extremely a bad product in term of use or service
The car has been bought 9 month ago, after 2 month of its purchase they changed the fuel pumping machine or that’s what they said.
A week ago I realized a strange voice in the car and when we send it to the service center in Abu Rewash (the most UNRESPECTABLE service center I’ve ever heard about and dealt with)
Eng. Mohamed Abdallah
Eng . Mohamed Hamzawy
BOTH ARE A LIVE EXAMPLE AND A BENCHMARK TO “HOW THE LOW STANDARDS OF CUSTOMER SERVICE AND MAINTENANCE CENTER COULD BE”
The following happened
1- On Saturday 29th, August 2009 They received the car at 12.00 noon
2- Sunday August 30th they said that they are waiting for a spare part to fix the problem
3- Monday 31st no one was answering land line or the cellular phone accordingly our private driver went to see what the situation is. Eng Mohamed Abdullah told him that they did not start any work in the car and it will take a week to receive the spare parts and be able to fix the car which from my point of view did not go through the diagnosis phase from the beginning.
In addition to that the unprofessional and undisciplined attitude which is not acceptable by all means is the theme of this center
I’m regretting my purchase decision and will tell every single friend of mine about this experience.
I decided to withdraw the car and send this complaint waiting for your advice and your reaction.
Awaiting for your quick response

Regards
Sahar Ghoneim
USAID - Senior Advisor
contact information

[protected]@hotmail.com
cellular phone [protected]

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