Nissan
reviews and complaints

I'm dr./ Wedad Mohamed Bassam Hashem, from Egypt. I bought nissan Sentra high-line 2018 on Jan 2018 (Engine number 11250). My current mileage is 2009 km. I have a serious problem which had occurred 3 times, that the car is not picking up (video attached), which led me to use a car lifter to transport the car to Nissan service center in Cairo. Unfortunately, each time after the car is put down in the service center it picks up normally. The diagnosis of the service center that its a hidden problem which makes me feel totally unsafe especially that the last occasion was when travelling with my two kids, it was a real disaster.. My car is currently at Nissan service center Zahraa al Maadi, Cairo, Egypt since yesterday.. I'm a Nissan customer since 2005, but to be honest im extremely disappointed from the experience with the Nissan Sentra... For me it's totally unbelievably and unacceptable to lift a car that's almost new with only 2009 km of mileage.

I purchased two (2) units of Teana model from Edaran Tan Chong Motor, Malaysia in 2011 & 2012. The dashboard of these two vehicles have started to crack and crack-lines were appearing every where. Worst of all, the surface of dashboard for one of the unit is sticky (when you touched on it).
Upon checking with the local distributor in Malaysia, it was made known to me that there was a campaign few years ago by NML, Japan to replace these defective dashboards on goodwill basis. But the campaign has ended without notifying the public.
Recently, when I appealed to the local distributor for solution, I was offered a special discount of 20% if i replace these defective dashboards.
How can I accept this offer as it is a known fact that the material used for this premium model was inappropriate.

Recently, I had my oil changed on 6/8/18. I took my car in on July 23, 2018 due to a pretty heavy oil leak. I was told I needed to have my timing belt & cover replaced. Upon checking my records, I found I had participated in the "campaign" (recall) to get my timing belt replaced on 8/25/15. I was told due to the low miles I had, the fact I was only 3 months out of warranty and only 2500 miles out of warranty I should call Nissan and have a case created to see if they would assist in getting the timing belt replaced.
I created the case that day, July 25th. Nissan Consumer Affairs contacted the wrong dealership, causing a delay. I was told a decision would be made in 3 days. At the end of the 3 days, I was told it was under review and it would be decided in 2 days. It is now day 2, August 2nd, and I am being told it will be tomorrow. It will be almost 2 weeks before I get a decision, if it really does happen tomorrow. Then, "IF" they help, the dealership has to order parts & schedule my appointment.

2011 Infiniti G37 S Hard Top Convertible:
In mid April 2018 the sensor for passenger air bag malfunction came on and stayed on with or without a passenger in the vehicle. I took it to a local Nissan dealer and they quoted a price of $9, 000+. I then took it to the Cool Springs, Tennessee Infiniti dealer and they said it would cost about $7, 000 as the entire passenger seat with all of it's electronics would have to be replaced, but the other items the Nissan dealer quoted were not necessary. It seems that this problem was fixed on 2012 models. The final cost was $6, 711.08. If this sensor had been connected properly, surely it would have been $1, 500 or less.

I feel that I am entitled to a refund of at least $5, 211.08. Also some remedy should be considered for the thousands of owners who are riding around in vehicles that will bankrupt them or place them in great liability, if they can not afford to pay to fix the problem.

Marshall W. Lile
1931 Wartrace Pike
Shelbyville, TN 37160
[protected]
[protected]@att.net

This fifth Nissan product. I have been very pleased even though my past Pathfinder had to have the transmission replaced on warranty for really bad chatter. My current 2015 Pathfinder has had cronic acceleration issues. The problem is the most magnified in traffic. When I am in stop an go traffic I go to accelerate and there is no response even with my foot fully to floor. After several seconds the vehicle will start to accelerate. Sometimes a little gas and sometimes a real fast. This has also happen when stopped and traffic lights and stop signs. When this happens the road slippery hazard light illuminates on my dash board. I have tried to see if drive without over drive and or without traction control made an difference and it does not.

The car was In Service at Tracy Nissan. They said it was my brakes that were not releasing allowing the car to accelerate. After repair problem was mostly solved but still had few incidents, called delearship and they said bring it back in. for awhile the problem seemed to not exist but the last two weeks in is now a regular occurance.

This is SAFETY issue. I have been nearly broadsided a couple of times as I couldn't get my vehicle out of the way of cross traffic. I have been nearly rear ended many times because the car won't accelerate with traffic. I have this vehicle scheduled to go back to dealership 7.27.18. Please advise if this is known problem and what the fix for this is before I get killed.

I'm Dr. Rabab Fahmy a Professor at Cairo University, my problem with NISSAN EGYPT is:
For some time, I noticed the damage of the paint of my car roof and gradually the rest of the parts, such as clutches, luggage and sides because of the poor quality of the paint and non-observance of the rules of quality in its conduct, causing me the moral damage from the poor appearance of my car despite the high price and reputation. Knowing that I do not use my car very frequently since it is cattle only 38, 483 km since purchase in 2011 and I have to maintain periodic maintenance at the scheduled times in the service centers and maintenance of the company and my car was covered and buried most of the time in the special parking, which refutes allegations false company That what happened to the car resulted from the misuse or excessive exposure to the sun.
Unfortunately, the old and low price cars in the domestic factories do not be damaged such as happened to the Nissan's cars.
When i Complain to the NISSAN EGYPT company disclaims its responsibility.
منذ فترة لاحظت تلف دهان سقف السيارة وبالتدريج زحف لباقي اجزائها كالكبوت والشنطة والجوانب بسبب رداءة الدهان وعدم مراعاة قواعد الجودة في اجرائه وفي تفنيش السيارة مما تسبب لي في ضرر معنوي من سوء منظر السيارة برغم غلو ثمنها والمفترض سمو سمعة ماركتها (والتي لم تراعيها وتصونها شركة نيسان مصر التي ترتضي لمنتجها (السيارة) أن يصبح بهذا المظهر الرث!)، بالاضافة للضرر المادي .. ماذنبي اتحمل خطأهم وتقصيرهم في عملهم.
علماً باني لا استخدم السيارة كثيرا حيث انها ماشية فقط 38483 كم منذ شرائها في 2011 وحرصي علي اجراء الصيانة الدورية في مواعيدها المقررة لدي مراكز الخدمة والصيانة التابعة للشركة ومحافظتي علي السيارة بتغطيتها وبركنها معظم الوقت في جراش خاص بي..وهو ما يفند الادعاءات الكاذبة للشركة بان ما حدث للسيارة ناتج عن سوء استخدام او كثرة تعرض للشمس..علما بان السيارات القديمة المدهونة في مصانع محلية لايحدث لها ما حدث لسيارتي النيسان!

hi..my name is ms wendy. on 1/6/2018. i was walk in to one of the tan chong car dealer in sungai besi branch. that i was told by Sales Advice that nissan x-trail is ex-stock. After loan approved date 13/6/2018. the dealer told me that the stock only available on July. and i keep on waiting until today 12/7/2018 nearly more that 1 and half month. still don't have stock available status. booking number:1009099

While on vacation in Lake george NY, our alternator went on our Armada while towing a 26ft boat with 52k miles on it. We purchased it 7 months prior from Hazleton Nissan. Had the suv towed to Lia Nissan glens falls NY where they ripped us off! They didn't have a loner for us and couldn't see it for a couple of days, we rented a car. When they did look at it, they said it needed an alternator, serpentine belt( which we never got to see), fuse box, upper and lower tie rods, and we told them that we found a leak in the power steering hose and would had our dealer do it. They charged us a diagonis fee for the power steering hose which we told them about and not to touch! We said just do what has to be done to get us home. They changed the alternator, battery fuse box and the serpentine belt which we feel didn't need it. Charged us $1, 100! Upon picking it up, handed us a satisfaction slip already filled out giving them at 10! isn't that called coaching?! Currently the suv is at Hazleton Nissan whom we love, to check out their claims and have the hose checked. And they had a loaner for me. Very unhappy!

I own a 2016 Nissan Juke, it had 41K miles on it, when the car started acting up. It was revving high and then dropping, it seemed to be having trouble staying in gear. At this point we were 2 hours from home. We were seriously thinking were were not going to make it. And when I stopped at a stop sign, it took 2-3 seconds for the car to start moving. We got home and made an appointment. After diagnosis, we were told the was a previous transmission code, P0841, and the memory was reset. And I was told,
"Customer to monitor and if can safely capture issue on phone to submit to techline for further diagnosis". The is not acceptable. I know for a fact that the car, which I've own for just a year, and is only 2 years old, is not running like it had before the incident.
It seems a bit shady, the way they erased the memory. I will pay off what I owe on this vehicle, and unless something is done to satisfy me, fix or replace the transmission, I will not buy another Nissan.

Dashboard is cracking every way. Car registrated 2011 and only 7 years. Product is totally unacceptable and I m requesting for replacement failing I will not hestitate to take further action. Mr loo - [protected]. I brought so many toyota and honda but never experienced this issue. Please look into it as this is eye soring and nissan car cannot be that fragile.

I am the owner of Nissan Versa 2014 serial number: 3N1CN7AD2EK422363.
This vehicle has received all its maintenance and services with an authorized Nissan distributor in Monterrey, Nuevo Leon .Mexico.
The last time that I sent my vehicle to the maintenance service the Nissan distributor recommend me to change the transmission oil for a longer useful life.

Unfortunately, a couple of weeks ago, I sent my vehicle for a new maintenance service and my Nissan service advisor told me that the transmission of the vehicle is not working anymore so I need to pay $120, 000 Pesos (MXN) approximately $6, 000 dollars.
This is not acceptable and even though my guarantee of my vehicle has expired, it can´t be possible that this important device only has 85, 000 Kilometers useful life.
I ask Nissan Mexico to help me and support me with this case with the report number: 323927, but they told me that unfortunately my guarantee has expired and that there´s nothing that they can do to help me.
I am very disappointed with this response, because I bought a Nissan for the quality and good customer experience that I have received in the past.
But now, I only have a car in my garage unable to drive it and with the necessity to invest $6, 000 dollars to repair it and without the support of the brand.
I hope you can help me with my case.
Thank you.
Sincerely
Jorge Gonzalez Muñoz
[protected]@yahoo.com
Cell phone: (81) 2350.0720

P.D : I can share the documents that support the frequent maintenance of my vehicle and on the proper time with the authorized Nissan distributor.

I received the recall alert postcard in the mail this week. It provided a phone number to contact for repair. I called today 6/20/2018. They transferred me to my local Nissan dealership in Columbus, Ga; Headquarter Nissan in Columbus, Ga. I spoke to "Cindy". She confirmed when the parts for both airbag replacements would be available. She scheduled an appointment on 6/27/2018. I explained that I work Mon-Fri, 9am to 5:30 pm. She offered a shuttle once I drop off my car that morning at 8:30 am, that will take me to work and a return shuttle that would pick me up at 5:30pm and deliver me back to the dealership in order to get my car. I asked her, what happens if my car is not ready. She said they would give me a rental if I had full coverage insurance on my Versa.

My complaint is: I've been driving not only myself but also my children in a car with an airbag system that could maim or kill those seated in the driver's and passenger's seats for 2 years. Upon learning of the defective airbags and following through with the instructions to have it replaced, I now have to continue to drive myself and children for another week knowing the danger. Furthermore, I am being inconvenienced by having to go out of my way to drop my car off and hope that the "shuttle" gets me to work on time.

I would think a successful dealership like Nissan could be more customer friendly. A better resolution is this: the local dealership comes and gets the car- where ever it may be, leaving a rental car for the customer to use. Once repaired the customer is notified and picks up their car- returning the rental. If the parts are not available, the customer's car is still picked up by the dealership leaving the customer with the rental until car is repaired instead forcing the customer to continue driving a possible death trap until "parts are in".

Now I'm going to hope nothing happens within the next week and my children are not left orphaned.

Amy Reed

I am writing to inform you that i have very bad experience with your service center due to less experience from your team,

The story that i have Nissan patrol and i sent my car to your workshop ( UAE ) and the problem was that the car not stating, my car Stayed in you workshop for more that 4 days and after that your team could not discover the problem and they were expecting many parts need to be changed which may cause this problem " as they said " and they asked for more 4 days with requesting additional payments to continue the checking of some parts,

i took the car out and i sent it to normal garage and the result that in 2 hours my car repaired and now the car in perfect condition,

Is this the quality which we are expecting it from you ?

On June 12, 2018 I inquired about a 2018 Nissan Altima at Auto Nation Nissan on Thornton Road in Lithia Springs, GA. I sent the picture to my wife and she went to the dealer ship and looked at the vehicle. I was first talking to a Brittney Nash sales person. My wife did not know that so a sales person Soloman came out and was talking to her. My wife then told him that Brittney had been talking to her husband. That day she only looked at the vehicle. On June 13, 2018 Brittney contacted my wife about the car and she went in and test drove it. We decided we liked the car and told Brittney that we would need to pay not more than a certain price. We already had a loan approved by our Credit Union prior to me test driving the vehicle.

My wife walked into the sales office and a finance guy named Jonah was there. Brittney told Jonah what we wanted to be out the door price wise without losing the dent and appearance packages and Jonah stated no that would not work he could not make that happen. My wife left the dealership because of how rude Jonah was. Brittney did follow my wife and apologized. My wife explained to Brittney if they could get the price where we wanted it we would buy the vehicle and she left.

Brittney then called me and told me that Jonah had stated that she allowed me to leave without closing the deal and that it was her fault that I left.

Later that day Brittney called to let my wife know that they were able to make the deal and we went in and got the buyers agreement to send to our credit union.

My wife contact Brittney on June 14, 2018 to let her know that we had the check and would be in at noon on Friday June 15, 2018. My wife told Brittney that we would be coming during my lunch break so please have the paperwork ready for us to sign and the car cleaned up. When we got there the paperwork was not ready they sent us to the used finance first and he would not do the paper work. We then came back to the new side of the dealership and Emmett Mitchell did the paper work. Emmett was wonderful he just was not told to do the paperwork so it was not ready. Emmett stated that the reason they wouldn't do the paperwork in the pre own lot was because they were not making any money off the sale. I was over an hour late getting back from my lunch break. There were no floor mats in the car. Brittney found some and my wife actually opened them and help put them in.

We were rushed with signing the paper work when my wife got home she noticed the buyers agreement was not correct that they had not included the dent protection or the appearance protection in or paperwork or gave us the paperwork with it. The buyers agreement they gave us to send to our credit union did not match what they had us sign today.

My wife had to go back up there and get them to redo the buyers agreement to match the original buyers agreement.

Then when I got home I noticed we still didn't have our trunk cover.
We were never shown anything features about the car or how to use the features on the car .

This dealership has been rude, unprofessional, and I feel they were trying not to fulfill there first buyers agreement.

I will make my fourth trip back to this dealership in the morning June 16, 2018 just to pickup a trunk mat and Brittney stated she will go over the features of the car then.

This is my third new Nissan car that I have bought. Needless to say I will never go back to Auto Nation on Thornton Road in Lithia Springs GA again to buy a vehicle or recommend that dealer ship.

If it wasn't for the deal we got on the purchase price of the vehicle we would have walked out and never bought from this dealership.

We bought a new 2018 Nissan Altima with 31 miles on it.

Sincerely
Joseph W. Clark III
[protected]

The engine light came on I my car took to a mechanic he replaced an 02 sensor for 600
Then 3 hrs after that driving the engine light came back this time diff codes p1148 closed circuit I look it up there's a service bulletin from Nissan saying when u replace the 02 sensor you must reprogram your ecu and it lists the steps .. so I call the Nissan stealership I mean dealership and talk to someone they said yeh u need it reprogrammed but u also need the throltw body cleaned while ur at it which I declined saying my mechanic just cleaned all that which he did well next he says it will cost you one hour labour 105 ...i went in the next day and asked the service desk to so the work on my ECU the mechanic saod to my fave okay 165 plus tax i said wait ismt it just an hr job? He looks at me ok fine 125$ he drove my car into the shop and 10 min later come s out saying it's done with a bill and says I can't update ur computer it is already up to date hers a bill for 80 dollars so now I still have an engine light and im.wondering what I am being charged for I am paying 80 dollar for him to turn the key and drive 10 feet into the shop bay and waste my time playing dumb

Nissan North America, Inc.
Consumers Affairs Department
P. O Box 191
Gardena, CA [protected]

May 5, 2018
Subject: manufacturer written notice: safety issue; brake pedal stopping distance, squeaks inside of cabin.
I feel I have a lemon and an accident waiting to happen.
I have taken my nissan rouge to tony nissan service for brake pedal noise squeaks inside of cabin with soft spongy brake pedal.
1) Aug. 17, 2017 tony nissan service #639822, mileage 5179: when pressing and releasing brake pedal rubbing sound squeaking that affects braking.
a) Service: noise coming from brake booster assembly, possible normal condition, compared to other rogue.
2) Sep. 23, 2017 tony nissan service #642515 mileage 6257 : when pressing and releasing brake pedal rubbing squeaking sound heard. Brakes feel spongy and excessive brake pedal travel.
a) Service: unable to verify.
3) Oct. 28, 2017 tony nissan service #[protected]: brakes feel spongy and squeaks when pressing on brakes.
a) Unable to verify customer concerns.
b) Pinpointed noise coming from the brake booster assembly.

Concerned with braking problems, contacted Nissan USA, with said noise problem several times, last communication with Nissan USA, take to a different service center. So I did.
Called New City Nissan Service Center and made appointment, left car all day.

4) Nov. 03/ 2017 New City Service #NICS119211: Explained my concerns regarding brake noise problems with soft/spongy brakes, and brake pedal almost touching the floor in an emergency stop, which almost resulted in a rear end collision.
a) Found brake booster making noise, replaced defective part.
b) Problem fixed. Rogue ran like brand new, brakes solid not spongy, and no squeak sound from pressing and releasing brake pedal. They were awesome.
5) Now at 10, 900 miles, spongy and squeaks when pressing on brakes returned.
6) After applying brakes stopping on a downhill incline (complete stop) vehicle starting moving forward with same amount of brake pedal pressure. I had to reapply brake pressure.

Ohers; booster noise appears after engine is warm up to operating temperature. I drive in traffic every day, for 55 minutes 5 to 10 miles per hour, stop and go. To say the least, the brake pedal squeaks and is annoying, affects brake stopping distance. It is frightening and a safety issue not knowing how the vehicle responses when applying emergency braking. By replacing the brake booster (same type) is only a temporarily fix and will reoccur after a few thousand miles. This is like Takata airbag problem and is a serious safety issue. It seems to me there's a manufacturing issue with the components not being compatible.

On May 18, 2018 I attempted to stop behind a huge commercial truck that was stopped at a stop sign. I was on the phone with the local police department at the time. I was
going very slow, foot not on accelerator because I saw the stop sign at the corner and saw the truck was stopped there, so I was coasting and when I applied the brakes there weren't any, and I said so and that I was going to hit the truck and I did. The front of my car, bumper and hood damaged and engine, etc. displaced. Amazing amount of damage for less than 10 mph speed. I note on internet multiple reports of Nissan brake and power steering failure. There is no resolution to this, I have a $1000 deductible on my insurance, the value of the car is such that it is probably rated at totalled. I will need a replacement car, it will not be Nissan, I will research complaints before I purchase another automobile.

Dear Sir

this is to state that, we have been a loyal customer of Nissan, and in the same continuity bought vehicle on the name of our company "Encore Productions (P) Ltd", dated 8th Dec 2013, Terrano XV PREM (THP) Disel. Registration No : DL1CQ 4693.

Its been very surprising that, paint of the bonnet is gone faded and looks very shabby, else the entire vehicle paint is good and glossy. We want you to kindly assist us to find out, whats went wrong and the Bonnet paint got faded, and whats the reason behind it. We tried to get it checked at the Nissan service station but in van, as we didn't got proper response, so we wanted higher authorities to look into this matter and get it sorted out as this is the matter of Nissan quality and customer satisfaction

Hoping for the positive reply

Sanjay Sharma
CEO Encore Productions (P) Ltd

[protected]

First of all, the reason I write in is to file an official complaint about the highly disappointed slow service to replace the airbags for my Nissan Navara.

With refer to the letter with vehicle chassis no: MNTVCUD40z0038745 & PN8VCUD40TCA15572 sent from Tan Chong Motor Holdings berhad, I had requested the said service (replacement of airbags) in Nissan Service Centre Sitiawan on February 2018. However, your good office claimed that the stocks are still not available and couldn't confirm when to receive the airbags.in fact I have visited the service centre in Sitiawan again on end of April and the same feedback was given by saying that the airbags are out of stock in nationwide.
I'm writing to confirm is that the excuse given from the service center is true? When can I receive the airbag? How Nissan Malaysia will compensate to me if an accident happened and the airbag is not functioning?
I hope that your good office will take prompt action and look seriously into this issue.
I'm looking forward to your reply in soonest.

Gents,
I had bought my brand new Nissan Patrol 2017 less than 1 year from Car s' dealer in Qatar. The car has made around 6, 000 km.
On Wednesday 25 April 2018, I discovered that the battery is dead, I tried calling Nissan Service many times without a response, finally I was able to reach to one agent in Nissan service Bin Omran, I told them about the details and asked them to arrange for some technichan to check the car, they told me they are too busy (7:30 pm) and they cannot arrange for someone, then they told me to jumpstart the car and bring to their workshop. I passed by a nearby cars electrician and brought hi with him where he tried to jump start the car but without a success. I called Customer Service again they told me they cannot send anyone to me, then I told them that I can pass by and take the technichican, they told me call us tomorrow morning. Second day, I started calling them from 7 am which is the opening time, and it was not before 7:45 when they answered me and until 8:30 they managed to get Manager approval that I pass by and take their technichan to check my car. I pass by and the technichan sent to be a rockie who was very young and the supervisor was giving him instructions about what to do and how to do it (later I knew that he was just hired 1 month and a half). Anyway, he came with me and tried several times to jump start the car but without success and he kept on calling supervisor and asking for advice. Then, we were told that the car will not be able to jump start and we have to call break down service to tow the car which I did. We then went to Bin Omran branch and I was told I would be able to receive the car one the same day after few hours and that I have to bear 50% of the cost car battery. No one called me and I had to follow up with them, then I was told that as per the technichan report, the fusal link was damaged as well and that the same is not covered under the warranty. I told them but was that damaged, the jump start procedure is very simple and it was attempted two times by two professionals. At least my electrician is a senior and experienced man but I am not sure about your fresh technichan. The car was left there and no updates were given to me and I had to follow up with Service Manager Mr. Ehab and the CS agent Me. Narmal and then Warranty Manager Mr. Vinkat and it was not before next Wednesday 2 May until I took personal decision to hire another breakdown and take my car to the main service in the industrial area. I was told on Thursday the same thing about the fusal link and despite the fact that:
- Nissan refused to arrange for technichan upon my request in the beginning
- I literally followed Nissan instruction and I arranged for a Electrician (professional) to jump start my car on behalf of their failure to timely provide someone
- Later Nissan has sent a junior technichan to jumpstart my car
- This is a new car with very low mileage

The decision made is that it is my responsibility that the fusal link need to be repaired. No report was shared with me to clarify how Nissan made a decision that during the Warranty period I should bear the cost of full harness replacement!
This really is a very disappointing experience and I feel with great frustration that Nissan the supposedly prestigious company is having this unfortunate level of unprofessional decision making and late response and guidance .

I hope you give the above a thorough consideration and especially the process of assessing warranty charges. It is a total failure that in grey area cases like this in which Nissan would probably be a potential perpetrator of the wrong procedures it is also Nissan who makes the decision of who bear the costs and the decision instead being to the favor of the customer it is made to his detriment. Nissan is a judge and suspect at the same time. The car details are attached.
Looking forward to hearing from you.
Regards,
Hytham on behalf of Elaff
Mobile no. [protected]
Email: [protected]@gmail.com
Plate no. 457951