Nissan South Morrow
reviews and complaints

My experience at Nissan South Morrow was a mix of good and not-so-good aspects. The showroom was clean and well-organized, but the staff seemed a bit pushy and did not give enough space to make an informed decision. The car selection was decent, but the pricing was not transparent, and negotiations felt a bit pressured. Overall, an average experience that could be improved.

I bought a new car from Nissan South Morrow and they tricked me by giving me a basic model instead of the higher trim they showed me during the test drive. They purposely didn't include the trim details in the paperwork I signed. The manager lied to me when I asked for a solution. Another manager even claimed that the salesman never showed me any car. This dealership is full of dishonesty and deceit.

On 7-XX-XXXX, I was approached by a group of people who I think come to this place often. They asked if I'm from around here. Then, the mechanics and salesmen kept hanging around me, which made me uncomfortable. After that, my service guy was not friendly. They took my car to the service center. I waited for 3 hours just for them to tell me that they didn't fix my brake pads, which were unbalanced on the rotors. They charged me almost $700, which was too much. Then, a few other service cashiers gave me an attitude. I left feeling unsatisfied and harassed. I will never come here again. Only in Georgia do I have bad experiences at car dealerships. Kwesi Bramble was my service advisor. Never again.

I traded in my Nissan in May this year, 2021. Rick *** has all my paperwork from Gap and my extended warranty. I called him on August XX XXXX and he did return the call on the 18th, saying that I will receive my refund. Well, it is September XX XXXX and I still haven't received my check. I've called many times and he never calls back. Even the receptionist said he rarely answers the phone or calls back. I filed a complaint with Nissan, but since it was a third party, they sent me right back to the dealer. It shouldn't be this hard to get my money back. Not satisfied with Nissan of Morrow. I wouldn't recommend doing business with this dealership. Gap was 700, warranty was 2000.

I bought a car from Nissan South Morrow last year. I paid about $1,000 for dealer fees, which was supposed to cover the title and registration. However, when I went to the DMV to get my tags, the clerk told me that the check sent by the dealership was $221.86 short. I had to pay the extra amount to get my tags because my temporary tag had expired. I've tried contacting the dealership eleven times since October , but they keep transferring me to different departments and not returning my voicemails. They have completely ignored my requests to fix their mistake.

Nissan South Morrow was a terrible experience for me. They were so unprofessional! First, the person I spoke to on the phone, Savannah, made me believe that I would be meeting with her. Then, the person at the door told me they do "tricky" things over there. It made me feel uneasy.

I had already been pre-approved with Capital One, and I had a letter to prove it. But when I showed it to Tiffany, she refused to even look at it. It was frustrating. And to make matters worse, I was told that my credit wouldn't be checked, but I ended up getting three notifications for hard inquiries. Tiffany tried to convince me that they were just "soft inquiries," but I know better. I want those removed!

Once I was supposedly "approved," they showed me the first car, and it was absolutely disgusting. It was dirty, with trash and stains all over it. It was just plain nasty! They promised to search for another car for me, but they never bothered to contact me about it. And when I left a message for Tiffany, she never bothered to call me back. It was so frustrating.

On top of all that, the manager asked me way too many personal questions. It was none of their business! Thankfully, I found another dealership that treated me with respect and dignity. Now I'm finally driving the car of my dreams. I will never, ever recommend anyone to go to Nissan South Morrow.

In March , I went to Nissan South Morrow to buy a 2018 Nissan Sentra using credit. But guess what? They messed up! They didn't give me all the right papers and even gave me a fake form. Can you believe it? So, I decided to take action and sent them a fancy letter saying I wanted to cancel the whole deal. And guess what again? They were supposed to give me some more forms to make it official, but they didn't. I even tried calling them a bunch of times to talk to someone in the finance department, but they never called me back. According to some law thingy called 15 USC 1635, they had 20 days to give me the papers, but they didn't. So, now I'm supposed to get all my money back, including the down payment, and they better hand over everything they owe me.

On June 16, I took my car to Nissan in Morrow, GA to get the Clock Spring fixed (paid $1,074). My Running Lights were working fine since I bought the car in '09. I went back multiple times to ask why they stopped working. The service agents said nothing was wrong and that they would turn on when it was cloudy or at night because that's how the truck was made. On July 9th, they said they needed to do a diagnostic test. I paid $98.00 and they told me they needed to replace (they replaced it before telling me) 2 rear light bulbs, but everything else was fine. I went back on July 15th and talked to the Service Manager. He tested the lights and said the same thing...they will come on when it's cloudy or at night. Like I said before, the Running Lights used to turn on whenever the ignition was on and turn off when the engine was off. I think something went wrong when they replaced the clock spring and they don't want to admit their mistake.

On 6/29, I had a problem with my car's transmission during a trip. I had to leave the car in Georgia because a chip needed to be ordered. I waited for two weeks to find out that Nissan had not actually ordered the necessary part. Thankfully, after Nissan Consumer Affairs got involved, the piece was finally ordered and my car was fixed. However, when my car was towed back to Missouri, I noticed scratches and dents on it. The original towing company, which had towed the car from the breakdown location to Nissan, sent before and after pictures showing that the damages were not caused by them. I spoke with Mr. Gray, the service manager, to inform him about the damages. In an email response, Mr. Gray claimed that the car was in "perfect" condition with no scratches or dents, looking fresh. He denied any responsibility for the damages. I reached out to him multiple times via email to dispute his statement, but I never received a call back. The work order document that was sent back with my car clearly stated that there were scratches and dents present while it was at Nissan. I emailed this document to Mr. Gray as proof, but still received no response. I even got Nissan Consumer Affairs involved again, but they are not responding either. I have been fighting with Nissan since June!

Manager wants me to pay $500 dollars for labor cost when I specifically did not authorize job to be done on my car. On October 2, I took my 2015 Nissan Versa motor car to Nissan South Morrow and I was told that the transmission and the front struts need to change. I did the transmission and decided to do the struts at a later date. On March 30, I took the car to the shop again for the front struts to be changed. The service adviser, Miss Stephanie *** told me today, March 31, that the lower control arm and rotors need changing also. She further state that it does not make sense to change the struts without the others. I told her that I did not have the money at this time to do them all so I am coming to get the car. When I got to the shop, she advised that the strut I initially asked for was placed on the car after we spoke on the phone. I told her that after she said that it did not make sense to do one without the others, I gave her my final instruction concerning my car. I told her that the struts were installed against my instructions and I want them removed so as to get another opinion on the job. The manager, Mr Ralph *** got involved and in his presence, she advised that the part was placed on the car after my instruction. He then state that I would have to pay for the installation and removal of the new part (about $500). I told him that I will not be paying for the labor and he refused to give the car back to me.

I bought a car from Sales Rep *** at Nissan South Morrow. They told me they did a full inspection of the used car I bought. When I got the car home, in the first week, it kept saying the rear door alarms were on and my doors wouldn't lock. I took the car to the service department, and the service rep *** said something might be blocking the door and to make sure it's secure. I did that, but the same alerts kept going off. I took the car back a second time, and the service department said it was the battery. They replaced the battery, but not even an hour after I left the dealership, the same alerts went off again. I brought the car back the next day, and the service department said they had to upgrade the computer, which is why the alerts were going off. I thought everything was okay, but the next day, the same alerts were going off. These alerts prevent my doors from locking, the odometer doesn't read properly, and I can't see any information on my dashboard. I called Sales Rep ***, and he said they can't do anything about the car, even though it's still under a 30-day warranty and I bought additional warranties. It's a big safety issue for me because I have a 7-year-old son who rides in this car. The amenities listed and what the car is actually equipped with were false and against the signed contract.

My car got hit and I took it to Nissan South Morrow, where I bought it new in 2013, thinking they would be the best choice. Boy, was I wrong. I had an appointment for a full inspection on Monday, but it turns out nobody actually inspected it. The issue was bad body damage, smoke coming from the hood, and a clacking noise. They told me that Extreme Auto Repair does all their body damage repairs, so they towed my car there in Fayetteville. Extreme Auto fixed the exterior and the person who hit my car, their insurance paid for the damages. They called and said it was about to pass the final check, but they noticed a little smoke. I told them I had a 6-hour drive for a dog show this weekend and asked if it was safe. They said no. So, they towed it back to Nissan for them to finally check it out after diagnosing the issue. Nissan then told me it needed $15,000 in repairs, including a new engine, even though the car only had 135k miles. I asked if it was from the wreck, and they said yes, the engine shifted during the wreck and showed no signs of wear and tear in that area. *** assured me that he would recommend the insurance pays for the damages, but he did not. He threw me under the bus. That was on Thursday. The insurance adjuster *** came out on Friday, and suddenly the Nissan service employees changed their tune. Now they said it was due to a rod knock from low oil in the past. What? I was shocked and very confused. I had just spent well over a thousand dollars on new tires for my road trip and had an oil change flush and filter. My car was fine before it was hit. Suddenly, the insurance pulled all my funding and rental car, and the $3,000 in body damage that I signed the check for from the insurance was now gone, wasted on a car with a busted engine. I have nothing to show for it. No reply from *** or

On 6/15/2022 I contacted Nissan South Morrow about canceling a *** Contract for $4000 VSC12164810 , since I had a vehicle that had been paid off with Wellsfargo and they told me to cancel that service contract for a refund. So I did and was given an email address to send in the request. I sent the email the same day. The same day I got a reply from *** about what I needed to fill out and email back. I did that along with the payoff letter on 6/16/2022. I got no response back. On 6/20/2022 I called left a message and emailed about update & recieving docs again No response back. On 6/22/2022 I called Nissan and got transferred to ***, I told her who I was and asked for an update. She say it takes 4-6 weeks to process then asked me to contact *** to see if they was going to refund me the service contract fee. I informed her they are the ones that told me to contact the dealer where I purchased the vehicle to get the refund and sent me a letter stating that. She asked me to send her that letter. I said ok and asked her to send me a confirmation email she received it since there is a LACK of communication on her end. But her asking me to call *** and asking for that letter only means to process to call has not even been started. When I initiated cancellation on 6/16/2022 So if I hadn't called I wouldn't know that much. But my request for an email confirmation of the second paid-off letter and to get my service contract refund from them never came. So at this point, I take it, that the process to cancel is still isn't going to be started. I want the vehicle service contract canceled as of 6/16/2022 when I started this and a refund sent. I understand it takes 4-6 weeks to process. But the process has to be started to get it done. Blowing customers off and avoiding emails is not good *** to communicate will destroy any business relationship.

I was told there was a warranty, but there wasn't. They delayed the tag and the first payment, and the tire pressure light was on. Their sales practices were bad, and there was no second chance program. I bought a 2017 RAV4 in May . Two days later, the low tire pressure light came on. The salesman said there was a warranty, but when I had the light issue, they said there wasn't. The lot manager told me to bring it back for a trade-in in a year or so, but that wasn't helpful. The car lot was supposed to pay my first car payment, but they didn't. I had to track down the right person at the lot. The salesperson didn't send in the paperwork for the first payment, so the lady had to get him to send it in. I received a check a month after the first payment. They didn't give me the tag for the car. I went to the DMV to get it, but I had to wait in line for two hours or more, only to be told that the car lot didn't send in the paperwork for my tag. I had to call around the car lot to get the number for the correct location. I spoke to them, and my car lot didn't send in the paperwork for my tag. The lady had to put me on hold and call my car lot to get the paperwork sent to her for my tag. She put the information in, so I went back the next week and got my tag. I had to get an extension that day for my temporary tag. Around 11/22, after I posted my review, Ms. *** invited me to the lot. She gave me some little Nissan trinkets and filled my tank, but she didn't fix the light. I haven't heard back from her. I left her a message, but she didn't call back. They are ignoring me because of the high car payment. I tried to refinance with two places this week, but they denied me because I'm $7000 upside down. So the car lot overcharged me for the car. I was supposed to get a car through their second chance program to build my credit, but I don't feel like they did that. They should have given me a new car with lower payments and a warranty, but they didn't. It seems like they just wanted to get me out of there. They didn't care about me or what I could afford at all. I would never go back there. I tried to trade in, but they said no because I'm upside down. Another car lot is trying to help me get out of this car. I love the car, but I don't like that there's no warranty and the car note is high. I feel like they tricked me with their bad sales practices. I don't trust this car lot. At this point, I just want the light fixed, and I want them to pay me the $7000 that they overcharged me for the car or pay it to my finance company, Prestige, to bring down the car payment.

Well, how do I start. I bought my 09 Nissan Murano LE and was completely in love with it... but then the problems started... the leather on the seats tore up in less than a year. I took it to the dealership because the dealer told me when I bought it that the leather in the seats were covered for a long as I owned the vehicle. FIRST LIE! It was NOT covered by the manufacturer warranty. Then the control panel for the a/c unit broke 4 times (this was covered)... after that I didn't have an issue until recently, the transfer case broke no warning no nothing. While looking for a transfer case online I discovered complaint after complaint about the transfer case on this vehicle. There are a lot of forums at the Nissan website that talk about this being a normal problem with this car and it says that there's an extended warranty for the transmission and it's components. I also received a letter a couple of years ago talking about this extension on the warranty because of something faulty on the transmission. Of course, I took it to Nissan to get it checked out. After numerous attempts to solve the issue with Nissan Corp. they told me that because I didn't service the vehicle at a Nissan dealership that they couldn't or wouldn't cover the part... I've done ALL the maintenance on this car religiously and no one ever told me that I needed to service the car at the dealership... they also told me that I needed to change the transmission fluid and the transfer case fluid at least yearly and because I didn't do that then they couldn't do anything... this is the first time I hear of this... needless to say now I'm stuck with a broken car, a 5700$ estimate, and no help from this company... also the service advisor accused me if driving with the AWD locked at all times, which I never did. The regional case manager at Nissan was very rude and condescending saying that her decision was final and irrevocable... I WILL NEVER EVER BUY NISSAN EVER AGAIN AND I WILL MAKE SURE THAT NO ONE THAT I KNOW BUYS NISSAN PRODUCTS EVER AGAIN! Very bad business practice Nissan very bad

I am extremely upset with how my treatment has been with Nissan since my accident. There has been consistant back and forth treatment by this company and their dealerships. I have gone to four dealerships and all they have done is give me the run around treatment. Oakland, Dublin, Vacaville, and Concord have given me the worst customer service possible and refuse to try to replace my car that was a total loss. I contacted NMAC numerous times and was told that this should not be an issue for me. So I try try try again to no avail. I do not appreciate being treated like this and just want to replace my car. I also wish for the dealership to quit broadcasting my credit score and making fun of my situation/and not willing to construct a deal/not make do on their promises.

To Whom It May Concern:
I am writing about my recent experience with Nissan regarding a recall on my 2006 Nissan Pathfinder, which I purchased in May of 2008 as a pre-owned vehicle. The recall with the NHTSA Campaign ID Number of 10V075000 involves a flaw with the fuel sending unit. I never received a notice from Nissan regarding this recall, which Nissan states is an extended warranty. I noticed that there was a problem with the fuel gauge sometime ago. Three weeks ago I was doing research online to try and find a solution to the problem. That is when I discovered the recall. I immediately contacted Orr Nissan in Bossier City, Lousiana at [protected], since that is the dealer that I purcashed the Pathfinder from. I spoke to Mike in the service department who told me that I would have to pay to have the problem fixed, because the mileage was over 72, 000 miles and that it would cost me around $600.00. Had I known about the recall, it would have been within the mileage specified when I contacted them. I took the next step and called Nissan USA at [protected] and spoke to Rita at ext# 457220. Rita told me that the reason I was never notified was due to an error on Nissan's part, since they never entered my information into their computer system designating me as the new owner of the vehicle. So, the notice was sent out to the prior owners whom live in another state. At that point she opened a case for me with the case # 7881103.
I was contacted by Tim from [protected] ext# 458114, who told me that they were not going to honor the recall and make the repair, because I did not have my Pathfinder serviced at Nissan. He then went on to say that if I had brought it in to them to perform regular maintenance on it, that they would have found the problem and corrected it. He then said that I would have to pay for it myself. Well, I have taken it in on numerous occasions for an oil change and regular maintenance, they did not spot it on either occasion. My husband now handles the regular maintenance on my Pathfinder and our other Nissans, because we cannot always afford to have a dealer perform the maintenance. But, even if I had never taken it to them for maintenance, I should not be punished for servicing my own vehicle. That is unconstitutional, nor should I have to pay for something that was recalled in the first place, especially since Nissan failed to notify me of that recall.
I think that Nissan should fix this problem, especially when you take into account all of the errors they have made concerning this circumstance. Clearly nothing here can be found to be my fault! I am hoping that this email will do some good, however if not so, my attorney will be contacting Nissan USA. I have also contacted the NHTSA, as well as Nissan Global. This is really sad, because all of the vehicles that my family and I buy and own are Nissans. However, after seeing how Nissan treats their loyal customers, I nor my family will ever buy another one. I just want to ask, Is this how Nissan treats all of their customers?

Sincerely,
Bobbie L. Davis
[protected]

I would like you to know and feel I should be compensated for my troubles. I have a 2007 Nissan Sentra 2.0s and it has been trouble since the beginning.

I had researched this car to make sure that it was a great car and that I was going to be happy. Well, I'm not!

When I had my car just three months, the motor mount broke, so they had my car for two days. I'm like ok maybe that's it.

Then after I've had it for a year, the next thing I know, the transmission is making a noise and is not working like it suppose to be.

I'm like what is wrong with this piece of crap now?

I only have 35, 000 miles on it. GEEZE!

I take it to them and they order a transmission, nine days later I finally have my car back with a new transmission in it.

Well, come to find out, that after I drop my car off they have two more come in with the same problem. I also find out from the rental place that they have the same problem with two of their cars, same make, year and model.

Then, Nissan tells me that they are having problems with the cooling system with the transmissions.

If they have a extended warranty for 60, 000 miles that you can buy and I did, I'm going to be screwed the next time my trans goes out because if it is true to form, it will be another 35, 000 miles and my warranty will be void. YEHAW!

Nissan 112 1st treat you like you are a great customer and they are going to give you what you want - be careful when you go to sign they throw tons of paper at you to sign and cover the months when you are tired of signing and say see just the $$ we spoke of. If you are not careful you sign a 7 year loan rather than 5. Than they yell at you when you complain and demand you leave so they can scam the next unsuspecting customer- I am about to buy a car and guess where I am not going:) Not smart Nissan 112 lost a customer for life and all the people I can talk out of going to you for business because you SUCK!

Nissan claims 27 Mpg on the Rogue, Major BS. You can realistically expect 21 to 22 mpg. When you ad a years worth of driving, that's a lot of gas. Especially with gas at $4. + per gallon

Paint quality is pathetic. Started deteriorating immediately. This vehicle is 6 months old...

Also the dealer tried to jack me up with 12% interest. When I refused to buy, they dropped to 7.5%. I went elsewhere and got my own financing.

Don't buy one... Next time it will be a Toyota or a Honda CRV. Toyota offers a v6 which is better bit it is noisy and the Honda was not that impressive either.