Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

Nissan

Posted: Nov 14, 2017 by    

questionable practice -

Complaint Rating:  0 % with 0 votes
0% 0
1
I went to Nissan Auto Repair on Marsh Road in East Rochester NY. I called in advance and showed up to drop my vehicle off for repair that morning. I advised the Service Manager that the check engine light was on and the car needed to be inspected and would not pass until that was cleared. Some how that translated to let's inspect the car that we already know will fail and remove her inspection sticker then after we do a diagnostic that is inconclusive charge her for all and she can pick it up and figure it out. Ultimately they did not charge me for the diagnostic they charged me for the inspection they should not have completed after I expressed my anger.

When I went to pick it up the culprit that caused the issue was no where to be found. There was no apology from this crew - Only a snarky 'have a nice day' as I stormed out. I completed a survey expressing my concerns and called and left a message for the manager and there was never a call back. Curious if a male would have experienced the same level of service. Would a male's service request been dismissed as easily ? I sincerely doubt it
Complaint comments Comments (0) Complaint country United States Complaint category Car Service Centers

Post your Comment

Please check text spelling before submitting a comment
Your attitude towards Complaint Agree Neutral Disagree
Comment text
Attach photos (optional)

Nissan Logo Nissan
Customer Care Service
One Nissan Way
Franklin
Tennessee
United States - 37067-6367
+1 800 647 7261
View Full Information
Contact Us
bdomains.com
     

Reply to

Send