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2.2 793 Reviews

Nissan Complaints Summary

239 Resolved
552 Unresolved
Our verdict: Engaging with Nissan, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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12:35 am EDT

Nissan dealer backed out

This dealership is unbelievable! I purchased a used vehicle from them. There was an issue with 4 of the door locks before I purchased and I told them i wasn't interested unless they were fixed. After talking to their technicians, the used car manager knew it would be a worse case scenario of $2000 to fix. The manager told me she had to get that approved and when she came back, she said she got the approval to do the deal. So the paperwork was done and financing was done and down payment was done. They kept the vehicle so they could do the repairs on it. This took a little more than a week.

The technician couldn't fix it. After guessing and throwing a part at it, which didn't fix it, they sent it to Toyota to have it looked at. Toyota told them it would be about $2000 to fix it. I am assuming the lock actuators needed to be replaced.

Today I get a call from the same manager telling me that they were not going to fix the door locks because it was going to cost $2000. They tried to switch vehicles with another of the same model but with 30, 000 more miles on it and for the same price.

It is my belief that their plan was to sell the vehicle and if they could fix it cheap, then great, but if it was going to cost the $2000 to fix, they would just back out of the deal. This is a very shady and unethical dealership.

I am very displeased with the staff here to say the least. I will never recommend this dealership to anyone and I hope everyone who reads this do the same. I wouldn't buy anything from them now, and their technicians don't know what they are doing!

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The Truth You Must Know
, US
Jun 12, 2015 9:05 am EDT

"They tried to switch vehicles with another of the same model but with 30, 000 more miles on it and for the same price. "

This seems hard to believe. Are you being truthful?

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11:45 am EDT

Nissan holding paycheck

I worked for M'lady Nissan for about a month then was fired for supposedly not putting a oil drain plug back into a car. And the customer left and drove 45 miles with no drain plug in the car which if there were no drain plug in the car there is no way the motor would have help oil. So I got called into the office to be terminated and as soon as I asked about my last pay check they told me that I would not be reciving one due to the incident and prior mishaps with the company. I later that day talked to a few former employees that worked there and they explained to me the same thing had happened to them in the past. They waited till I worked my full 40 that week to do this to avoid having another payroll check being made out. They let me come get my tools but refused to answer any questions regarding my final pay check

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The Truth You Must Know
, US
Jun 09, 2015 8:28 am EDT

You are entitled to be paid for hours that you have worked. Unless it was in your employment agreement, that you would be personally liable for any mistakes/damages to customer vehicles, then they have no basis for not paying you.

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MkStItCh
West Seneca, US
Jun 07, 2015 3:49 pm EDT

I have been in the automotive business since 1985 and I must tell you that you are wrong on a few points...
I have seen cars go 100 miles with a loose plug before it fell out. If you worked on the car and the plug came out then you are at fault. That said...WHAT MAKES YOU THING YOU DESERVE A PAYCHECK?

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8:49 am EDT
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Nissan deceptive business practices

Outrageous behavior

Earlier in the month I received an undated letter for “urgent safety recall” for my nissan pathfinder for passenger bag air inflator. Nhtsa recall 14v-360-1. The letter indicated that this was the second notice and included a statement:
“nissan strongly recommends that you have this safety recall repair performed immediately. If you do not follow the instructions in this letter, you should not drive your vehicle”
Let me start off by saying that I never received the first notice. I reluctantly proceeded to the dealer as instructed in the letter. Upon arrival that morning I presented the letter to the service writer. He immediately balled up the letter and discarded it. I was surprised and politely asked him to return it that I may retain it for my records.
The next thing I did was before signing the work order and reviewing it carefully was to write a statement: “no other services requested or required.”
That same evening I was driving home I noticed the “service engine soon” light had come on. When I got home I looked at the work order again; I wanted to be sure that no other work had been performed before returning to the dealer. I was wrong. I found that they had went under the vehicle to perform an inspection for rusted struts only to find out later that this recall was only for vehicles in the states where the weather would cause the parts to fail. Well since my vehicle was from california and has always been garage kept this would not apply to my vehicle. I returned my vehicle to the dealership the following morning. I spoke with the service manager kevin. They took the vehicle in and a short time later a mechanic returned with a laundry list of what needed to be repaired. I was incensed and asked them why they ignored my request not to do any other work than that of what was in the recall bulletin. This would have only placed them inside the interior of the vehicle rather than underneath where all the problems were supposed to be. Apparently they took it upon themselves to perform the other unnecessary service and against my authorization.
The next thing I did was call [protected] national consumer affairs department, nissan north america and speak with an agent in manila, philippines. I was told the complaint would be addressed at local level nissan regional consumer affairs. This is when I started to realize how corrupt this organization this was. The regional office is located in tennessee, when the rep called she did not give a last name and the caller id was masked. This is when a vicious game of phone tag ensued.
I had to call back the national consumer affairs before I got a call back from anyone at the regional level. When the conversation began the women begin speaking to me as if I were a child making statements like “you wouldn’t want to drive a vehicle around that was dangerous?”
Needless to say the conversation did not end well. I contacted the dealer to see what they wanted to do about the situation because it was apparent that the nissan consumer’s affairs were just giving me the run around. Apparently they feel they had nothing to do with the service engine light coming on and they may be right. The problem is they violated a written order not to do any other work to the vehicle.

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9:52 am EDT

Nissan unprofessional sales procedure

This has been a bad experience for me. They are aggressively high pressure. I caBme there with the idea of a car that I want and the monthly payments that I am comfortable with. I left there $100 more than I agreed to pay, a car that I don't like, and whole pack of lies that were told to me.
Brenda- Car sales woman, kept complaining about the amount of time that she had been working with me. I kept telling her the figures that she is giving me was outside of my budget. She kept telling me that I can not afford a used car b/c of the repairs and that I am better off getting a new car. She kept saying that my monthly payments would be higher.
Eddie Peralta- Eddie is the shark (I guess they work in teams) b/c Eddie fabricated so much truth. He told me that I can always refinance to the car that I want in 6 months, my credit score is almost 600 and that I the first two months I don't pay. In fact he lied, because after speaking to the finance manager she said that it would be after 6 paying months. Also, NO ONE WOULD DISCLOSE WHO I WAS FINANCE THROUGH UNTIL I SIGNED!
Jasmine Figueroa- Her story of her history working for Reed Nissan does not add up. She forces you to buy gap insurance and claims that after that day if you don't signed up then you will never be offered it. But in fact, I can get gap insurance with any company. Also, she gives this sad story of her being in a accident and she shows me a picture of her car from facebook. All in order to get me to buy gap insurance so she can make a sale. She gotten all my personal information incorrect name, date of birth and ssn.

I tried to return the car but no one was willing to return the car. I am forced into a car for 7 years! in debt...

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4:49 am EDT
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Nissan fraudulent car deal

Dear all I will tell you a story of young man who went to his local dealership to attempt to buy a car in an honest way, instead he met with a bunch of brutal car salesman from Pakistan who decided to abuse him. The story began when my nephew decided to visit Lynnes Nissan because his friend referred him there, this car salesman by the name of Saied Abulhawa, sold my nephew a 2007 Nissan Altima with 142000 miles on it for 9500. Now if you don't know about the car business you would then say this is a good deal because this is the KKB value. For those who don't know what KBB stands for, it is Kelly Blue Book value. Not only the car was over price without discount but the finance guy who also refused to talk to me about the deal also chaffed my nephew by selling him things he don't need like GAP insurance, extended warranty plus the dealer fee as well.
In total his payment was 337.00 for 48 months plus 1500 he attempted to put down. Since this is the millennium and I thought dealerships now are reasonable and they do not use the old tactics anymore. So I called them trying to resolve the situation, instead this car salesman called my nephew and not only harassed him but also made serious threats against my Nephew, because the young boy dropped off the car on their lot. I simply could not believe it so I reported the matter to the local police regarding the threats and I turned the case over to the Bartone Law office. Guys and Girls please do not get yourselves into these types of situation and by all means do not visit this dealership until they fire this car salesman and return the boy's money. I will keep writing on all blogs to keep the public posted of the case. It’s a shame. None of the members of the management team wanted to talk to me not even the owner Dominick Tozzo and his top management team Tony Haylley and Jay Cheek, Zaher Ghali

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Khanam
, US
Jun 18, 2017 7:12 am EDT
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Event: 6/17/2017
Location: 318 Bloomfield
Time: 6:45PM

Fignole Isme, we agree with you totally.
Saied Abulhawa, gave my wife a verbal Annual % rate of about 20%. They also lost her online credit application; so they made an attempt to search her credit profile in a hurry without creating a new application with her signature. Keep in mind, we knew that he was lying about performing a credit check, because we both have a freeze on our credit for protection; only we can lift it. Total Inconvenience. Keep in mind, time after time, for a period of three weeks, their team called my wife to come in to their dealership to pick out her new vehicle, stating that her credit request amount was approved; all I requested was the amount of her buying power. That amount fell on death ears. Weird and entitled group of sales people, we think. I am a computer research junkie, so i am always in an investigative mode. Our hard earned money is in our pockets. Not customer friendly. BUYER BEWARE.
Bloomfield, NJ

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stopcomplainingalready
Lancaster Township, US
Jun 29, 2015 4:47 pm EDT

I completely disagree. You are asking for sympathy because your nephew went into a dealership and made decisions made on impulse. Had he arrived with someone more knowledgeable or someone who is willing to put their foot down and actually say the word "no" this could've been avoided. As for the selling price, he did not get ripped off. He simply settled because he was too weak to negotiate. If you do not how to negotiate or think with your brain then don't walk into a dealer or ask someone to come along who can help. Gap insurance is a no-brainer when purchasing a used vehicle. Insurance is always a gamble because there is no guarantee that you will use the coverage. Everyone thinks it's a ripoff until they total their car and find out that their insurance only covers MARKET VALUE on the vehicle, so he would end up still owing their finance company for the difference on a vehicle that can no longer be used. Did you really think insurance companies pay the total cost of the vehicle no matter how much is owed on it? Ha! They only pay what it is worth in our current market. On a lease GAP insurance is always included so that tells you how important GAP coverage really is. An extended warranty is an excellent decision especially with a car with that many miles. Repairs can be expensive especially with a high mileage vehicle so the warranty is a safe keep and will help avoid those expensive repair costs. I purchased a warranty for my pre-owned vehicle and it was a great decision. Most dealers charge just to run diagnostics on a car and can cost upwards of $100 plus the cost or parts, repair, and labor. I never paid a penny towards any repairs over the course of 4 years except normal wear and tear. The warranty paid for itself and more because I would've certainly paid much more without it. As for the payment, I do not understand your accusation of the dealer using "old tactics". Maybe he has bad credit or light credit? He always has the option of using a co-signer if one is available but I bet his impulses steered him in this direction and his emotions controlled his decisions. Maybe he should've said no or explained that it was too much for him. If your nephew is old enough to walk into a dealer and purchase a vehicle on his own then he is old to accept the decision he made and the contract he entered. He should've asked for the help of a mature grown-up. And did your nephew think dropping off the car at the dealer would relinquish his obligations to the finance company? You try explaining to the finance company that it is too much and see the answer they give you. He either needs to grow up or have an adult hold his hand until he is ready to look both ways and cross the street on his own. No sympathy given, your nephew is just weak and immature.

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3:38 pm EST

Nissan customer service

I am a former owner of 2011 Nissan Rouge. I leased the car 4 years ago with Waterloo Nissan located on 141 Northfield Dr Waterloo and the following chronological events started the week of January 19, 2015.

I had purchased a new car on January 17 and planned to return my Rouge to the dealership. On January 19, 2015, I started calling Waterloo Nissan and the sales person who had originally sold me the car forwarded me to the individual who handles lease return. I left a voice mail on the individual's phone (Elena Porter) to call me back to arrange the return. I didn't hear from her so I called back. This time I was told, Charlene does lease return, didn't hear from Charlene either and then it was Andy. Didn't hear from Andy either. By now I I already wasted so much time and on the 4th call, I informed the receptionist that I already tried 3 individuals and no one returned my calls.

She forwarded me to the manager's voicemail, Tim Trotter. Tim called me back and left a message to confirm February 14 @ 10am and that he would personally look after me. That instilled my confidence back on how this entity is running its business.

The weather was very bad and my car without winter tires couldn't hardly move and sliding everywhere but I got to the dealership safely. I was told that Tim is not in the office and no one knows when Tim would be in. I informed them that I have an appointment and I am not driving my car back due to the road condition and the fact that I was leaving town right after the appointment. The receptionist called several people and I was told to wait. I waited and by 10.35am I knew no one cares.

My husband and I asked one of the sales manager to give us the attention that we deserved as we have an appointment and that we needed to be in Toronto by 1pm. He called Tim and later he told me to leave my ownership and keys and that someone will call me to get the paperwork done. That was on February 14. On Wednesday February 18, I emailed them and explained to them that I am leaving the country by the end of month and would like to get the paperwork sign. Heard nothing. I called the Dealership again on February 23 and I was told that the appointment on Feb 14 was made with someone else, Elena whom I was told at the beginning doesn't handle lease return. No one bothered to tell me this either. I was also told that there is nothing to sign and nothing to worry about. No sorry we worry you, no apology. I was informed that the Dealership had bought my car from Nissan Canada.

So I guess if you are purchasing, you will get great service as this Dealership had won best Customer Serice 3 years in a row in Waterloo BUT Good Luck getting someone to pay attention to you when you are not buying.

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5:53 pm EST

Nissan no heat in 2014 car

I bough newNissan versa note in jan 2014' I have no heat, Nissan dealership said in writing that no heat on guage. They have had Several complaints regarding this issue but have no fix . Call consumer relations to resolve issue. A week later consumer relations said car working as designed.. Kingston dealership has been rude and no helpful . Please help.

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9:03 am EST

Nissan transfer case

I purchased a 2014 Nissan Murano in November 2013. It was brand new. It is now a little over a year old and has 28, 000 miles on it. The other day I took it in because maintenance lights came on for my tires. After an hour the manager came and said my transfer case had to be replaced. It was under warranty so I told them to do it. Since the repair; my car doesn't drive the same. It doesn't drive as smooth. It seems stuck in 1st gear. I had this problem with a previous Nissan Pathfinder that had over 100, 000 miles. I don't understand how this could happen with a new car with only 28, 000 miles. I don't like this dealer. I'm never buying another car from Nissan again. That's it; I'm finished.

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1skippy
Taylor, US
Feb 20, 2015 11:36 am EST
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Although I have found almost countless complaints about the transfer cases on these vehicles I still don't think the dealers should do these repairs, or be trusted for reasons stated above. I remember every time I would take my vehicle in for service a new problem would show up that it did not have after driving away. I am finished now.

1skippy
1skippy
Taylor, US
Feb 20, 2015 11:22 am EST
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The dealer is cheating the warranty coverage to get paid for repairs you don't need. When you take it back he will find something else wrong. Dealers are the worst at making any major repairs. I know from experience. I don't even like them for required maintenance and services because of what they did to you for an example. If you can find someone else that is allowed to do this you are better off. Dealer ships are out to nickel and dime you to death and have the highest service rates across the board, even with a discount. Even warranties that cover everything are worthless because they will not do a good job, the idea is after 3 - 4 years they want to sell you another new car when in reality if you take care of it you should get 10 years or more good service from it. This don't count the people that have money to burn.

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7:46 pm EST
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Nissan theft

I submitted a request for refund of my gap auto insurance dec 11 2014 and was told I could expect my refund in 3-4 weeks it coming up to 12 weks and I have not received anything, I called the insurance company myself and they said the dealership would be the one to cut me a check. Well I called today and the dealership sold jan 26th, 2015 and the finance manager advised me that he could not help me that they are no longer orr nissan. So pretty much the dealership stole my refund check. They received funds from the insurance company and never refunded me. Then sold out and refuse to give me any information

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molly_t
Denton, US
Jun 09, 2015 10:49 am EDT

You need to call Whitney at Key Royal Corporate Office: [protected]. She is helping me get my refund check, since this happened to me as well!

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1:40 am EST

Nissan breach of contract

Spend your money somewhere else to buy a car!
From the dealer (B. Rodriguez) to the general managers (Syed and r. Foster) at elite nissan of bergenfield, they are corrupt in their business practices. They offer 0% accountability, 0% customer follow-up, 0% professionalism. They are very u. S. Military vet un-friendly! They do not even honor their own word or contracts! They say one thing and do another. They have a bad record and reputation, you can check this with the office of consumer protection agency, of bergen county, new jersey. You can check with the state of new jersey attorney general's office; consumer affairs. You can check with the better business bureau (Bbb) at the trenton, nj location. If you have been ripped off yourself by elite nissan of bergenfield, please take the time to file a complaint with these nj agencies. They want to hear from you, the customers. It helps other consumers.
Warning: they also own/ affiliated with, other auto dealerships under different names in the area.

My story: I went to this dealership with over $10k in cash to put down on a car. I also wanted to use a financial institution of my choice, which is widely known as a vet friendly banking institution. They said I couldn't do both, but they would use a lien holder (Bank of their choice) to finance the vehicle with a matching/ or better interest rate. I got the run-around when I kept asking for them to let me see the rate by the bank they chose. Long story short: the dealer handed me his business card with a bogus tel #, and bogus fax#. I left with the car I wanted, but the rate did not reflect what we had agreed on. My credit score range is 790 - 845. The rate I ended up with on contract by the bank they used was 6.25%. Going with my bank would have been at 2.49% and even lower with a credit union. The dealers talk nicely to you to smooth things over until you point out things in their contract that they do not honor when they are supposed to. When this happens, then all of a sudden you can't reach them. When you call, you will get one of the following with no return call:

1. "oh, he is in a meeting right now, I will have him return your call".
2. "oh he is with another client right now, I will give him the message, so he can call you back".
3. "oh we didn't get the fax, our fax machines are down right now...".
4. "oh he didn't get a chance to check his email..."
5. "oh they no longer work here..."

Again, let me repeat... They have a consistent habit and reputation of not returning your calls unless you have not bought a car as yet. If they messed up somewhere, they will be dishonest and they will lie. There are other decent, reputable, hardworking car dealerships around, that actually care about their customers. Elite nissan of bergenfield is not one of them.

They actually "returned" my phone call about a month later, then promised to follow up the next day. The call was for something they needed, not what I needed. They have not called back since. Its already 6 months. I've called to speak to the dealer "b. Rodriguez", and was told he was busy with a client only to see him in the parking lot. I've upheld my end of the contract, i've kept my word and did not get the same in return.. They mostly structure contracts with banks that offer them kick backs on financing. The bigger the financing, the bigger the kick back. There is nothing wrong with this and it is legal, however what is illegal and discriminatory is telling a customer they cant use another financial institution. (Because they can't get kick backs on the back end) you can verify dealer incentive kick back programs on the net. I. E., ally financial at "ally.com" by the way, I paid off the ally bank on a $20k+ loan in one month. And they sent me a confirmation letter. I have nothing bad to say about ally financial.

In the contracts, you have a certain amount of time to cancel optional services like their overpriced gap and vehicle service contract. I cancelled the next day. You can get better value and reasonably priced gap and vsc services by shopping around other places. This dealership owes me $4k+ for cancellation of contracts. And you guessed it, no word from them. Life is too short. Nobody needs more unnecessary problems to deal with like bad business in our community like elite nissan of bergenfield, llc (Business entity#[protected]) in new jersey.
Reminder: if you've been scammed, ripped off, swindled out of your money by anyone at elite nissan of bergenfield, nj (Warning: they also own bergenfield suzuki) please file a complaint with the better business bureau (Bbb) in hamilton, nj at [protected] and file a complaint with the attorney general's office/consumer protection department in new jersey at [protected].
If you value your time and money, spend it somewhere else!

- u. S. Military vet

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Jgrashes
, US
May 28, 2016 1:28 pm EDT

horrible service. straight liars... saw the price of a used mini cooper on their website. called and asked if it was still available, told them i would be paying cash and was coming from two hours away. made an appointment and still waited two hours. filled out paper work, added car to my insurance and then 20 minutes later the General Manager comes over and says there was a "miscommunication" and i would only get the online price if i financed with them. Since i was paying cash there would be a $3, 000 additional fee. AVOID AT ALL COSTS DONT WASTE YOUR TIME

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1:22 am EST
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Nissan fast charger has been out of order almost 3 months

I bought the Nissan Leaf last September and have been using their fast charger to charge my car. In the middle of November they posted the "out of order" note and it still is NOT working. Every time I asked about it. they keep telling me they are waiting on "parts". It is mid February and they are still telling me the same story. They ONLY have 2(two) level II chargers and most of time their EMPLOYEES charge their Leaf or non EV cars are parked. So I can't even charge my leaf. They have 3 additional chargers across the street but customers are NOT allowed to use them. They tell me that the chargers are for Mercedez. I am seriously thinking about getting rid of my leaf. Do NOT buy NIssan Leaf. Very INCONVENIENT. NIssan does NOT care about their customers once they sell the Leaf. They ONLY focus on selling Nissan Leaf but what good is it if they don't even care about fixing charger and not allowing their OWN customers to use their chargers. What a joke!

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10:25 am EST
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Nissan auto repair

I have had my 2012 Chrysler 300 for 3 years now and have had it in the shop to be repaired 8 times and 4 recalls for this vehicle. I have put it in the shop for the interior of the trunk hood leaking 3 times always saying it is fixed on the 3rd time it was still not fixed and I called out the head technician who pulled out the plugs that were still left in from delivery. I put it in the shop 7 times for the cruise control intermittently working when it was finally repaired. During these 7 times my radio was also intermittently inoperable 4 times and is currently in the shop to have this repaired. The 300 is also currently in the shop to have the noise removed from every time I turn left there is a rubbing noise This is the second time for this repair. When I left the shop from the first time (it was in the shop 1 day short of 2 weeks) it was "repaired" the noise was still there and very noticeable. Struts were replaced and a new rack n pinion installed. I have no idea how a vehicle with less than 25, 000 has a worn suspension system. To date, my vehicle is still there and has been in the shop for 2 weeks 3 days. Whenever I call about the status surprisingly it will be completed that day. My vehicle has always been in the shop for 4 days or longer. Yes, I have received a loner vehicle but have had to purchase a rental car for 1 of the repairs, This has been an inconvenience not only taking it to the shop but for numerous times because it was not originally repaired. Please find out what is going on at this dealership.

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munoz76
, US
Feb 06, 2015 3:44 pm EST

Make a complaint to the BBB. Unfortunately a large percentage of Used Car dealers in DFW are just money laundering operations and don't make their money off selling good vehicles. It's sad but its just the way it is in mini Lebanon.

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10:16 am EST

Nissan poor customer service

401 Dixie Nissan is only interested in selling you a vehicle. They will not answer your calls, return voicemails or emails when you have a concern.

I have had my Nissan for almost 2 months now and I've tried contacting 401 Dixie Nissan numerous times to book an appointment to have my car tinted. I have left voicemails, left messages with the receptionist and emailed none of which they will return.

I also referred a friend to 401 Dixie Nissan, who also bought a car, I never received my referral cheque (which I now have to go and beg them for, when I am entitled to receive it-- I did help them make a $20, 000 sale). When my friends received their car the sales person switched the plates off their old car but forgot to transfer the vehicle registration stickers along with it, but no worries a cop very kindly informed them that they were missing their stickers, lucky for my friend she kept the original papers with her and avoided a hefty fine.

NOT AT ALL HAPPY with 401 Dixie Nissan, would never refer anyone to them again!

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onkar Bhandal
, US
May 26, 2022 5:34 pm EDT

I bought a car one month ago . When i took the test drive i felt that the car i had braking issue and i told to the agent that plz check the brakes but he didn’t. After bought the car when i was drive on road then the car showed the same problem when i used the brakes . Then i visited to the mechanic to check the car . Then he told me that the brakes have need to changes . I said that i bought it onle one month ago the the mechanic told me go to agency and talked to them that this car had brakes problem . I told to your sales agent but he told me that sorry we can’t do this . He didn’t gave me satisfactory solution . So plz do the solution of my problem. I m verry frustate . They didn’t give me well maintained car . Its only been one month to buy car .

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6:48 am EST
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Nissan poor service

I have been visiting IC Auto Nissan on Saturday 17/01/2015 to get a part for my Nissan. Alfie helped me and said that he did not have the parts and will get them from Germiston branch and will have them ready for collection by Monday 19/01/2015 afternoon.
I visit them on Tuesday 20/01/2015 afternoon to make sure the parts would be there already. Johan phoned Alfie asking him where the parts are and Johan handed me the phone to speak with Alfie. Alfie explained that the Germiston branch is taking stock and that it will be there on Wednesday 21/01/2015 afternoon. I believed that he did not ordered the parts and Johan could not verify it because the system was offline.I phoned them on Thursday 22/01/2015 to confirm if my part have arrived. Johan ensured my that the part have arrived. Going there for the third time for the same part already made my annoyed. Upon arrival I saw my parts lying on the counter and another sale person helped me and explaining what i need he looked very confused. He then looked for Johan to help me out. I showed the sales person and Johan that my part is lying on the counter. He then said that he ordered it this morning for his client that have already paid for it and will collect it any minute now. Johan phoned Alfie and again the phone was passed to me for explanation. At that point i was furious. He explained that there was a problem at the warehouse for the delivery. I did not except his explanation and told him that he do not know how to do his work and that this is unexceptionable.
How can other customers order the morning and collect the afternoon and I have to wait almost a week? I feel that Alfie need to be addressed and his attitude against customers because after i told him that i will report this was his answer"do what ever you want to do, i dont care!"
This i call poor service

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1:41 am EST

Nissan vehicle and service

Recently I am financing a car from Birchwood Nissan dealership in Winnipeg. I have inspected this car with my friends and dealer that there is no scratches and chipped wind shield. However, when I picked up my car, I found the scratches from the rear bumper and a small chipped wind shield. I was asking the sale consultant, Colton, who told me they can't fix that for me, and said " you are buying a used car that's supposed to be like that." I kept telling him that I needed that fix, and he just told me I needed to move my car away from their garage and nothing they can do to me anymore. I parked my car, and I tried to talk with one of the sale managers there. His name is Erin Cook. He was suspected me I made that happened in the beginning. However, I just moved that car from their garage and parked right in front of their dealership. He told me he needed to ask he could fix that for me. After awhile, he came back with a scratch touch up pen and gave that to me, and told me that's all he can do it for me. Giving me a scratch touch up pen, it isn't same color from the car I bought how useful it is. I asked him how about my wind shield. In the beginning, he was suggesting me to claim for the MPI. That's not my ###ing fault because when I picked it up, your company didn't fix that for me. He found that I didn't have the patient, and said to me I could go to the speedy glass to fix it, but they wouldn't pay for it. I was like he can be the sale manager? He doesn't even know how to deal with CUSTOMERS. Finally, Erin Cook told me the truth is they didn't make money for this car which I have just financed, and they are losing money, plus giving me a good discount. However, I never got any discounts from them. It's because the car is been on sale, and they were just giving me the on sale price, and I haven't got any discounts from them after the on sale price. I have contacted to my dealer that tried to help me. Today I received a voice message from Erin Cook which he said if I ain't happy about the car, he would love to give me the fully refund, otherwise, nothing they can do it to me. I don't want the fully refund, and I just want they fix the scratches and chipped wind shield.

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MkStItCh
West Seneca, US
Jan 23, 2015 2:31 pm EST

You bought a used car... It is sold AS IS... If you came to pick it up and decided you did not want it like it is and they are not willing to fix it then you don't take it...

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9:21 am EST
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Nissan possible lemon law

1. The complaint from day 1
2. A letter to Reed Nissan and Nissan consumer affairs.

The Issue;
Mr. Guy McCumber/ Nissan of USA.

On October 11, 2014 I purchased a New 2014 Nisan Rouge (the vehicle) at Reed Nissan (the dealership)
The vehicle describe above was deliver unaligned and this issue was notify to “the dealership”.

On November 07, 2014 with 1, 128 miles the vehicle was so unaligned that was difficult to control.

It was taken to the dealership at 7am on the noted date and by 9am I was told my vehicle had no un aligment.
I asked to speak to a mechanic and I was notify that my vehicle was not tested at the recommended speed on
The terrain recommended by manufacturer (straight even terrain at 50 to 70 miles per hour for a distance of 3 miles)

I asked for a mechanic to go on a test drive with me and my request was denied, however, the vehicle was put on the Machine. See attached report. The numbers do not reflect that the vehicle was aligned just that the numbers at within safe range.

At 3000 miles I noticed the vehicle was once again impossible to control. In addition had a noise on the right front wheel when steering wheel was turn left (smooth turns or any turn, vehicle cold or warm up or any situation) In addition to this the vehicle had a vibration on the steering wheel when driving on any kind of pavement above 50 miles per hour.

At that point I was out of state and was unaware that my warranty was valid nationwide. I was made aware of this fact On Saturday January 17, 2014.

My vehicle was taken to the dealership on January 17, 2014 on the appointment time (11:45 am)
I explained the issue 3 times to different people, one of them was Coleen (very nice and helpful person but with no authority to Fixed my problem) At 2:00pm I was informed that my vehicle had no issues what so ever. I then went to the service manager And ask if my vehicle was taken for a test drive and demanded a mechanic to go with me for a test drive.
I was appointed to a mechanic named Keith (nice guy and unaware of my issue up to that point). He confirmed all issues

Listed;
1. Clacking noise on the right front wheel when steering wheel was turn left (smooth turns or any turn, vehicle cold or warm up or any situation)
2. Vibration on the steering wheel when driving on any kind of pavement above 50 miles per hour.
3. Un aligment.

All issues are connected.

Now I had been treated by the dealership like an ignorant liar since twice I was told my vehicle was fine.

When Keith (the mechanic) Myself (the client) and My brother (a Cessna mechanic) return from the test drive at 3:30 pm my vehicle was taken
Back and check FOR THE FIRST TIME THAT DAY.

At 4:30pm on January 17, 2014 I was told they could not find any issues with the vehicle but order a part in hopes to solve the problem, I was told the part will be at the dealership on Wednesday January 21 2014. I let them know at that point that this was a life threatening issue And talked to all managers and got no solution.

I took my car and on my drive home I notice the clacking noise now on both front wheels.

I called Guy McCumber on Monday January 19, 2014, 2014 at 9:15am and talked to his secretary. She promised he will called. At 1pm on Monday January 19, 2014 (the time of this email) I have not receive his called.

On Monday January 19, 2014 at 10:22 I called Nissan consumer affair to report my case.
Case No: [protected]

I explain to Benjamin that this dealership offer me on Saturday the chance to get out of my vehicle, keeping my current payments and paying JUST AN EXTRA FOR all the dealership fees.
This is FEDERAL FRAUD and will so be reported as such to the authorities.
In the meantime the way the case has been handle is a potential lemon law.

Have a Very nice week.

Letter of complaint to Reed Nissan and Nissan consumer affairs;

To whom it may concern,

I am still waiting for assistance from A) “the dealership” or B) Corporate Nissan.
So far the only communication I had were emails like the one below.
As you can read, it constitute no assistance at all.

I called back today at 8:00am with my case number in order to speak to the
“regional specialist for further assistance” and I was told they could not give me a number.

At Nissan consumer affairs they told me today (Monday January 21 of 2015 at 8:00 am) that I would get a call tomorrow before close of
Business to assist me.

I ask you, in the meantime, what am I supposed to do with my car?
I already stated is difficult to control and dangerous to drive.
Do you assume I have other cars at my disposal?

Nissan has been in a very short period THE WORST experienced of my life;
1. Dealership total disregard for buyer (consumer) safety.
2. Dealership policy of “do not check cars/ lie to costumer”
3. Dealership provides no solutions on site other than wait and wait some more.
4. Dealership failed to provide alternative transportation.
5. Dealership offer to give me another car keeping my current payments and “only paying and extra amount to cover dealership fees”
I already check with my lawyer and this is federal fraud. (I do not think I need to elaborate but I will relate what I was told gladly)

Today, Monday January 21 of 2015 I was told by the dealership that the parts will arrive in five business days but never said from what date or
the approximate arrival date. I had always receive parts for my other Toyota vehicles priority overnight and I had been a client of David Maus
Toyota for 8 years. Needless to say Nissan do not even compare to the appointed Toyota dealership.
By now I would have been offer immediate assistance by the dealership or have a courtesy car. I did not know the parts were shipped from
Japan by boat.

I understand it was my mistake on choosing Nissan in the first place and will never happen again. However, this issue
Needs to be solve and the days are counting since last Saturday January 17, 2015.

As for today my Brand new Nissan Rouge is park on my house as is not safe to drive.
Thank you so very much for all the assistance you have given me so far, speak volumes of the Nissan brand.

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mhasabal
Brooklyn, US
Jun 28, 2010 3:27 pm EDT

Bought a new 2010 Nissan Rouge. after 400 mile start experiencing the following:
1-Engine misfires, stumbles and lacks power when accelerate.
2- Sounding like a squeak from inside the cabin
3- Car constantly swerve to the side

dealer assumed it's a transmission's problem and changed but same problem still exist. with 2000 miles on a car now warranty doesn't protect me.

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joeb
Trumbull, US
Oct 30, 2009 7:51 am EDT

My 2004 automatic nissan altima with 125k miles has needed:

new engine due to a defect (had a recall and was not charged) *

2 wheel bearings $ 355.00 each *

1 window switch and regulator $ 400.00 *

1 new transmission $ 3, 000.00 *

2 key fobs $ 150.00 *

1 new catalytic converter $ 800.00*

* costs are approximate

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Beresford
, PH
Jan 09, 2015 4:50 am EST
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Facing identical problem as many others regarding Nissan rejecting transfer case replacement, this time out of warranty.

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Shaun100
, ZA
Aug 27, 2012 11:03 am EDT

My new qashqai has issues with the shocks and cv joints since 700 km. The service fron Ic nissan Kempton and Nissan South Africa is extremely bad! I will never buy a Nissan!

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Suziq
11803, US
Feb 13, 2010 4:40 pm EST

I had a great experience at Nemet Motors. I found that other Dealerships didn't treat me the same at Nemet and that the service was outstanding. I would buy future cars at Nemet and would refer my friends/family to the dealer too.

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David
, US
Apr 13, 2009 3:01 pm EDT

I have tried on serveral occasions to find infomation about trucks at their dealership and have never recieved anything in return.I would think in todays market they would want to take every chance to sale a truck..

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5:55 am EST
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Nissan unqualified car

Dear Nissan Management peace on you from Hurghada-Red Sea-Egypt
My name is Ayman Abou Zeid
I am Managing Director for Grand Sol Hotels Group
I live and work in Hurghada-Red Sea-Egypt
I did an variable complain 2 months a go and official complain no 7439 at December 10.2014
I have Nissan Qashqai 2013 model –motor no 192163-bas no 2713683 –plate no 9936 T.R.S
I never have or drive such a weak car like this Nissan Qashqai
• 1-The car are not qualified
• 2- matching with the stupid motor and the stupid gear
• 3-The car speed max by Nissan its 240 k.m/ hour
But the fact is the car speed not more than 140 k.m/ h against the wind and 160 k.m/h with the Wind
• 4- car spear parties are tooooooooooooo expensive for such ordinary car and ordinary brand like Nissan
• Nissan Egypt sealing the spear parties for Qashqai very expensive than all Germany cars
• In general car performers are too bad and specially when I drive in high to Cairo which is 500 k.m far from Hurghada, to see old and sheep price cars like Hyundai Verna and Daewoo lanos 10 to 15 years old models and price 20% of my car price, but speed 190 or 200 k.m/ h
• And a lot of high performer’s cars with same category like, Subaru, Peugeot, and Hyundai

• Comments:- I have complained 7 days a go and asked for high manager decision maker and I called another 2 times
• But no one contact me until today December 23

Thanks & my best regards
Ayman Abou Zeid
Cell: +[protected]
E-mail [protected]@yahoo.com

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12:15 pm EST

Nissan unprofessional work and the agent wasn't honest with me

I decided to buy car from the company www.autonationnissanirving.com. Real scam, ‘coz the rep was helpful, but he spoke too much and diddle-daddle about the subject. He hasn’t informed me that the car was defective and I would need to pay a lot of money in order to repair it. Also he has some problems with the papers and still hasn’t returned all necessary documents. I was sick of asking him, but I have no another choice. The company is really unprofessional and better avoid them.

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Nissan deceitful sales staff

Placed a down payment at Central Ave Nissan after being assured that my ordered vehicle would arrive within 3 weeks. 5 weeks later, there is still no vehicle and no ETA on its arrival. Salesman says he has "no idea where the vehicle is currently, but he thinks it went to Korea." Zero communication provided by the incredibly rude and incompetent sales staff. No action to proactively provide me a refund. When I requested the contact info of the dealership's management, I was literally told that he "does not have e-mail."

This dealership is truly a waste of time. The sales staff is dishonest and unhelpful. I'm amazed they are in business.

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Nissan 2014 nissan versa note sv - new with rust

2014 Versa Note SV bought New, found rust on the 3rd day of purchase in 12+ areas underneath including sub-frame and various components. Complained and requested replacement with a rust free car. Nissan won't replace or refund despite extensive correspondence, emails, phone calls, visits to the dealer, furnishing date stamped pictures of rust areas. Nissan is dragging its feet with feeble excuses - ' No excessive rust found' "rust is not affecting safety of the car' 'rust not affecting performance of the car' - which is why they will not replace it. Upon telling them that the due to rust, the resale value of car is severely diminished to junk car value - they have nothing to say. Filed complaints with authorities including the Attorney General but they are slow to process so nothing has come of it so far and Nissan won't stand behind its products. BBB Autoline has sided with Nissan and they just pissed on the Lemon Law doing that - despite providing scores of date stamped photographs of the rust areas.Nissan is not giving me a charity car, nor it is a used car that they have sold me. I have paid full price with high interest for 6 years that I am going to be paying and I deserve a rust free car without defects but Nissan does not seem to agree to that.People, please think a thousand times before buying a Nissan. A company that is trying to get away using every lame excuse. I am afraid that Nissan may have sold a large number of cars to buyers, with rust simply because the American buyer trusts manufacturers for their quality and integrity - but not in case of Nissan.If any law students/retired lawyers/lawyers are willing to help - for an affordable fee - as I can not afford a lot at this time - please help me and may God bless you for your kindness.

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Chet T
, US
Jun 24, 2019 1:55 pm EDT
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2014 Versa NOTE, rear liftgate wiper: Rust. 34, 000 miles. Seem quite premature.

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Nissan In-depth Review

Overview of Nissan: Nissan is a renowned automobile manufacturer that has been in the industry for several decades. With a strong global presence, Nissan has established itself as a leading brand in the automotive market.

Product Range and Quality: Nissan offers a diverse range of vehicles, catering to various customer preferences and needs. From compact cars to SUVs and electric vehicles, Nissan ensures that there is a model for every type of driver. The quality of Nissan vehicles is commendable, with a focus on durability, performance, and cutting-edge design.

Customer Service and Support: Nissan is committed to providing excellent customer service and support. Their dedicated team is always ready to assist customers with any queries or concerns. Whether it's through phone support, online chat, or in-person assistance, Nissan ensures that their customers receive prompt and satisfactory service.

Pricing and Value for Money: Nissan offers competitive pricing for their vehicles, providing customers with value for their money. With a range of features and advanced technologies, Nissan vehicles offer a great balance between price and quality.

Innovation and Technology: Nissan is at the forefront of automotive innovation and technology. They continuously strive to incorporate the latest advancements in their vehicles, such as intelligent safety features, connectivity options, and eco-friendly technologies. This commitment to innovation sets Nissan apart from its competitors.

Environmental Sustainability: Nissan is dedicated to environmental sustainability and reducing their carbon footprint. They have made significant strides in developing electric vehicles, promoting renewable energy sources, and implementing eco-friendly manufacturing processes. Nissan's commitment to sustainability is commendable.

Reputation and Brand Image: Nissan has built a strong reputation and brand image over the years. Known for their reliability, performance, and stylish designs, Nissan vehicles are highly regarded by customers and automotive enthusiasts alike.

Safety Features and Ratings: Nissan prioritizes safety and equips their vehicles with advanced safety features. Their commitment to safety is evident in their high safety ratings and recognition from reputable organizations. Customers can trust Nissan to provide a safe driving experience.

Reliability and Durability: Nissan vehicles are known for their reliability and durability. With rigorous testing and quality control measures, Nissan ensures that their vehicles can withstand various driving conditions and provide long-lasting performance.

User Experience and Interface: Nissan focuses on providing a seamless user experience and intuitive interface in their vehicles. From user-friendly infotainment systems to ergonomic controls, Nissan prioritizes driver comfort and convenience.

Availability and Accessibility: Nissan vehicles are widely available and accessible through their extensive network of dealerships and authorized distributors. Customers can easily find a Nissan dealership in their area and explore the range of vehicles on offer.

After-Sales Service and Maintenance: Nissan provides comprehensive after-sales service and maintenance support. Their authorized service centers are equipped with skilled technicians who ensure that Nissan vehicles receive the best care and attention.

Comparison with Competitors: When compared to its competitors, Nissan stands out with its wide range of vehicles, innovative technologies, and strong reputation for reliability. Customers can confidently choose Nissan over other brands in the market.

Customer Reviews and Testimonials: Nissan has received positive customer reviews and testimonials, highlighting their satisfaction with the performance, quality, and overall experience of owning a Nissan vehicle. These reviews serve as a testament to Nissan's commitment to customer satisfaction.

Awards and Recognitions: Nissan has been recognized with numerous awards for their vehicles, innovation, and sustainability efforts. These accolades further validate Nissan's position as a leading automotive brand.

Social Responsibility and Community Involvement: Nissan actively engages in social responsibility initiatives and community involvement. They support various charitable organizations and contribute to the betterment of society, showcasing their commitment to making a positive impact beyond the automotive industry.

Financial Stability and Performance: Nissan has demonstrated financial stability and consistent performance in the automotive market. Their strong financial position ensures that customers can rely on Nissan for long-term support and service.

Global Presence and Expansion: With a global presence, Nissan has expanded its operations to various countries, making their vehicles accessible to customers worldwide. This global reach showcases Nissan's commitment to serving a diverse customer base.

Partnerships and Collaborations: Nissan has established partnerships and collaborations with other industry leaders to drive innovation and develop cutting-edge technologies. These collaborations enable Nissan to stay at the forefront of automotive advancements.

Conclusion and Recommendation: Overall, Nissan is a reputable and reliable automotive brand that offers a diverse range of high-quality vehicles. With their commitment to innovation, sustainability, and customer satisfaction, Nissan is a recommended choice for those in search of a dependable and technologically advanced vehicle.

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