Nissan
reviews and complaints

Panayan R.Nathan
14 Jalan Oh Cheng Keat,
Off Jalan Tun Dr. Ismail
30350 Ipoh Perak
Malaysia
Tel: [protected]
Car Make: Nissan
Model : Teana 2.5 XV
Engine # VQ25007469K
Malaysian RTD Registration No: AHK 636

Nissan Global
1-1, Takashima 1-chome,
Nishi-ku, Yokohama-shi,
Kanagawa 220-8686, Japan

TCEAS Malaysia
Lot 9, Jalan Kemajuan 12/18
46200 Petaling Jaya,
Selangor

Nissan Malaysia HQ
62-68 Jalan Ipoh
51200 Kuala Lumpur
Malaysia

Dear Sir,
Ref: Product Reliability Issue on Model: Nissan Teana 2.5XV, Make 2010.

I would like to bring your kind attention to the above mentioned issue dated on the 5th/July/2016. The following are the details of complaint made:

Issue Encountered:
1. Cracking of the Leather Upholstery on Nissan Teana 2.5XV Model's Dash Board.
2. The cracking of the Leather was initially observed right in front of the Odometer of the vehicle. (Refer to the attached photos.)
3. This condition were later observed on all other leather locations on the dashboard within a period of 3 months. (Refer to the attached photos)

I had purchased a Nissan Teana 2.5XV year 2010 on the January 2011. I would like to start by saying that the model is an excellent vehicle although I had made only 52, 000km over a span of 5 years.

The Car has mostly been parked indoors when not in use. In January 2016, I have only noticed a mild crack on the leather upholstery of my dashboard. I initially thought that this was a mild condition so I left it as it is. In May 2016, I was pointed out by my son and made aware that the condition has further deteriorated dramatically to a point that it is an eyesore (Please refer to the attached photos for your further internalization)

Since this car was religiously maintained and serviced by Nissan (TCEAS), I brought this car back to TCEAS at Jalan Kuala Kangsar, Ipoh Perak (Malaysia), to seek opinions and resolution to my problem however I was appalled by the fact that it would cost me a hefty MYR5000.00 to fix the issue. This is unacceptable as I believe it is the quality of the material which is not robust enough to withstand the environmental conditions and to further to this, my car has been in Immaculate showroom condition, without modification and alterations for the past 5 years.

I am not happy with this type of Customer Service as this defect could have happened over a period of time which I was not aware off and could be due to the Quality of the material being used and not simple wear and tear. As such, I would like to seek help from NISSAN to investigate and remedy this Eye Sore as I have been a ardent user of Nissan cars and I have never seen such a conditions throughout my experience of owning Nissans. I intend to keep this car for a longer period and I believe Nissan keeps up to its mark ensuring "Innovation that Excites" without jeopardizing Reliability and Quality.

Finally, I hope Nissan takes my complaint seriously and ensures the failure is addressed appropriately with an amicable solution without unwanted escalating cost.

I hope to hear from you as soonest as possible.

Thank You.

R.Nathan
Tel: [protected]
Ipoh, Perak
Malaysia

Today, June 17, I called Nissan in St. Charles and spoke with Nick. I explained that I am currently leasing a 2013 Nissan Juke and am interested in ending my current lease and wanted to lease one they have that is a 2015 Juke SL AWD. I told him that I was paying $248/month and no money was put down and I wanted to get the best monthly price for the 2015 Juke. He quoted $450/month but wanted me to come in to talk to him. I explained to him that I don't have time to negotiate a price. He stated that he could not go much lower than that. Do they not want my business, I don't understand how they would not want to get rid of the vehicle because soon the 2017's will be arriving. I have been in touch with Janesville Nissan in Wisconsin, which is where I got my 2013 Juke, they do not have any 2015 SL AWD. I have also spoken to Anderson Nissan in Rockford, Illinois and same thing. Can I ask Anderson Nissan to contact St. Charles and have the vehicle sent there?

I have a very frustrating issue with Nissan Egypt, kindly need your fully support to fix this issue,

I’m Nissan customer who already owned Nissan Sunny and I decided to purchase new one, I called Nissan Company to reserve a car for myself and they informed me that the purchasing process is through the authorized sellers which are 5 in Egypt.
I went to the authorized seller and I found all the current prices are 7 to 10% higher that the published price from Nissan Egypt and to get the published price I need to reserve a car to receive it after 3 months!, when I accepted to go through all of this they informed me that the reservation is on hold and I can only buy a car with the higher price!
I went back to Nissan Egypt to solve this issue and what they respond is; Nissan Egypt policy allow the authorized seller to increase the prices as they wish! And I can get the car through reservation when the “Authorized seller” opens reservation for it which again gives the authorized seller the authority to play with Nissan market price.
I was expecting Nissan Egypt policy secures Nissan & their customers instead of securing the authorized seller and gives him clear path to abuse the customer in a financial way by increasing the prices like this!

Kindly need your support to save “Nissan loyal customers” from what’s happening with Nissan Egypt and the authorized sellers .

To whom it may concern:

I would like to file a formal complaint about one of the employees at the Nissan/Farmington Hillls, MI location. The employee which I am complaining about is Laura. I don't know her last name, but she is a cashier in the cafeteria for the Nissan Tech Center. I've been working here for almost 4 years, and I've been harassed by Laura at least 4 times.

On yesterday (June 13, 2016), at approximately 12:45pm, I went to the cafeteria to get some food for lunch. I got 2 slices of pizza, and I went to the salad bar to get some ranch dressing for my pizza. She saw me, left her register (with a line of people wiating) to come and tell me that if I get something from the salad bar, it needs to be weighed, even though dressing isn't ever weighed. Once ready to check out, I get in line for the other cashier and told her that I had 2 slices of pizza. Laura once again leaves her register to go to the other cashier and tell her, "He has a salad in his box! Ring him up for a salad!" When I denied it (because I actually only had 2 slices of pizza in my box which costs more than a salad), she says, "I saw you! Open your box and show me!" I refused, twice, and she ran to the back, where I can only assume she attempted to get the manager. At this time, I paid for my pizza and left.

The time before that was only a couple weeks ago. I bought a Cherry Coke from the vending machine in the atrium. Then I went into the cafeteria and actually bought a salad this time. Laura was the only cashier working. So I get into her line. As I placed my plate of salad onto the scale, I put my Cherry Coke and ranch dressing onto the counter to get my wallet from my pocket. I was rung up for almost $4. I asked, "How is just this small salad $4?" She stated that it was because of my pop. However, the cafeteria doesn't sell Cherry Coke, which is why I went to the vending machine. I tell her that I bought it in the atrium, to which she responds, "You didn't tell me that!" I say, "You didn't ask." She responds, "Well it was on the counter!" Then I respond, "I had to put my stuff down to get my money out of my pocket". This is when she unprofessionally says, "HERE WE GO AGAIN!"

A few months ago, I bought the "special" from the grill. For whatever reason, they didn't have the cardboard boats which are usually used to carry food in. So my food was given to me on a plate. To better secure it, and help to keep it warm, I placed another plate on top. I go to the register and give my ticket to Laura. She says, "So this is what you have? Just the sandwich?", as she looks at me and then my plate. I respond, "I have what it says on the paper." She asks again, "So you ONLY have a sandwich", still looking at my covered plate. I repeated myself, after which she begins to shake her head as she cashes me out.

Roughly 3 years ago, I went to the cafeteria to get some breakfast. After receiving my food, I placed another plate on top, once again, to help keep my food warm. I didn't have a ticket. I forget if I left it at the counter, or if they didn't give me a ticket. It's very easy to walk off without a ticket and think nothing of it, as I, along with many others that I've witnessed, have done in the past. When I got to her register, I told Laura what I had. She looked at my plate and then went to reach to uncover it. She then stopped herself, and looked at me to ask, "Well can I see?" So I repeated what I had, after which she repeated, "Can I see?" I said, "No! Why?" It wasn't until then that she rang my food up and allowed me to leave.

This is extremely unprofessional, and as I've spoken with coworkers of hers, along with coworkers of mine, it's been told that I'm not the only one that has issues with her. I'm an honest person, yet for whatever reason, she's decided to target me as some sort of thief. I'm to the point where I rather not even go into the cafeteria anymore, just to avoid having to deal with her, if nothing else.

In February 2015 my Nissan Titan 2014 was totaled in a motor vehicle accident by the fault of another driver. I went all the proper routes of filing a claim with my insurance company and the insurance paid off the vehicle from the market analysis report. I cancelled my extended warranty a month later because no one explained that process. I sent GAP insurance information they needed on March 22, 2016. Nissan did not send their portion until April 28, 2016 (claim # 1-[protected]). I get a letter in the mail beginning of May 2016 from Nissan about deficient amount to be paid, $8K. I'm wondering what the hell is going on because they know I have GAP insurance. I call GAP and GAP states they do not have a copy of the settlement check or settlement breakdown, all information Nissan must send. Now I have to go back and forth between Nissan and GAP to close this account. Nissan did not do their due diligence to close this claim and I am filing a grievance.

I purchased Nissan Murano from West Hills Nissan 2 years ago, had no problem with them treated me fairly and I liked the car, few weeks ago received a brochure from West Hills, offering me new car with lower monthly payment, so I went there, showed me Nissan Maxima and asking me $525 a month to lease, told them it is expensive and they said ok, few days later received a call from Kenny Ross Nissan in Cranberry, PA and offering me a good deal, told them the story about West Hills that I could not afford it, was told not to worry and they have many cars in their lot and I could get a deal, called me few more times, so I agreed to go and see what kind of deal they got, I went with my son and we got there before noon, that was my biggest mistake to go there, 1st said $509 but I told them it is to high for me I swear I tried to leave many times but they were keep asking me to wait to see what they can do for me, I was tired my son was tired but they didn't let us leave, it was late evening and we were still asked to stay, they had my Murano and because Murano was in excellent condition, they wanted to trade, by late evening the manager took me to Maxima in the showroom and reach out his hand to shake my hand and said he made mistake that $509 was for different color not for black one and asked me to shake his hand for $528 and he started shaking my hand, it is hard to believe but that is exactly what happened, they knew what type people we are, obviously not a smart one, who would pay $528 for Maxime for 3 years lease, they treated us like an idiot, took us to a room and said you have won something and asked us to pick a card from the board hanging on the wall to get our prize, he was one of the manager and congratulate us for the wining the prize, he said you have to pay $35 or something similar to get a AAA insurance for road assistance, told him I have road assistance included in my own Insurance, he got mad and for 10 minutes was pushing for me to sign up, asked him about the car, said he does not know much about that cat, that he was new, but still was asking for AAA to be added to my monthly lease payment, I had to force myself to leave that room, I asked almost everybody in there about some future in the car, they just wanted me to leave, they got their deal and I was not worth any more, I told them I had worth of $150 of dash cam accessories in the car that either let me take the car to outside shop to remove it or they have to do it for me, was told to not worry they will remove it and I can come back to pick it up, the next day went back gave them the other key for Murano, but was told Murano was not there and they will call me, waited 2 weeks and called the dealer was told they sold the Murano, I told the sales man that I am not happy and I am going to make a complain, said he will call me back, 2 days later I called him myself said he talked to General manager and they don't want unhappy customer so they offered 2 free oil change I just hung up on him, I don't know how many people were ripped up by these people, but it's a time to investigate their unhealthy business, I also contacted Nissan USA before make my case to public, I got a call from a very angry lady from NISSAN USA that kept telling I have to deal with the dealer.
My advise to you, need a new car, do your homework if you have to go to this dealer.

I purchased a new 2015 Nissan Sentra on November 23, 2015. The newspaper advertisements and internet web sites were falsely informing potential buyers of incentives like free winter tires and 3 year maintenance free programs for purchases made before advertised deadlines like November 23, 2015. We have been in contact with Nissan Canada and Park Avenue Nissan Brossard. An $500 was added to the vehicle price for the free winter tires and then the 3 year maintenance free program disappeared after the purchase. The 3 year free maintenance was the primary factor in signing the purchase contract on November 23 2015. I was very hesitant with this car manufacturer from comments made by previous dissatisfied clients. Well I have just become one, myself. Unbelievable Nissan customer service which confirms their willingness to mislead uninformed purchasers.
Outright dishonest advertisements.
Nissan Canada case # is [protected].
What is going on within this manufacturer for their customers?

On 3/24/16, my daughter, who is 18 yrs old, went to purchase a car in her name. I agreed to be a cosigner if she could not get the car in her name. On 3/31/16, they call her and say she got approved with Wells Fargo bank, but they were running my credit. I called and left messages with both of the financial people without one call back to confirm they are using me as a cosigner. On 4/5/16, I go out of town for vacation and I returned on 4/11/16. On 4/7/16, they called her into the dealership to sign papers. All of this paperwork is predated to reflect 3/24/16 and the financial guy tells my daughter it is okay for her to sign my name since they have my driver license and signature on file. I daughter said she hesitated and he told her its okay and to make sure she signs my name differently from hers and it does not matter or make a difference. On 4/12/16, I get a notification from Credit Karma about an update and guess what, I am the proud owner of a Kia Forte that I never signed for. I am pissed and I go to the dealership and ask about this and they say we have your driver license on file and a signature, not my signature but a signature. I get loud and say that nobody cares and was asked to leave. In leaving they called me a salvage and stated I raised an irresponsible daughter. You do not as a company force a child who don't know what is going on to sign some papers she has no clue about. You are telling her to sign here and sign there without regard and telling her how to sign another person name and telling her its okay in the process. She thinks this car is in her name but all the paper work has my name as the buyer and she is the co-buyer. This is unethical business practices at the highest and since the State of Colorado cannot investigate these practices, I will post this for a first time buyer beware.

After my daughter was in a roll over accident and sustained serious injuries and no air bags deployed.The only answer I received from Nissan was "The air bags may or not deploy".They just read me a quote from the owners manual!They just wanted to get rid of me as fast as possible.The situation was reported to the federal government who did get back to me within days for an answer.The vehicles air bags may not go off in a roll over accident.Something they do not tell you when you buy a car.In the end Nissan Canada's customer service is the worst!I was not trying to return a pair of pants.I was asking a question why my daughter could have died.

Dear sir
I have a nissan qashqai 2014 and am compalinting about the bad performance of the car when i turn on the AC and i made lots of each compalints each time i do my periodic maintenance but no hope
Can u help
Wish u can
Hesham hafez
[protected]

Today I was to leave my X-Trail in for a service. I arrived at 7.10am, believing them to open at 7. They open at 7.30am. However, staff were sitting at the reception while others milled about. They left me standing at the door until 7.30 on the dot after 20 minutes of ignoring me. This is not the sort of customer service I expect from an international giant, such as Nissan. Furthermore, I have had my car serviced there several times. When I complained about the poor customer service staff could only muster up a robotic "we don't open until 7.30. Registration please." Apparently there was a drop box outside. An example of good customer service would have been for someone to stop mocking me from reception, ask me if I was just dropping my keys off and tell me about the dropbox, if they didn't just want to take the keys out of my hand. This was truly bad customer service. I expect more from an international player in the automobile industry. I don't expect staff to make me feel ridiculed and flabbergasted at their lack of people skills. If that is the attitude of staff at Nissan Essendon, perhaps it's better that they don't service my car. A bunch of amateurs. Go somewhere else.

On 1/1/2016 I started my vehicle just fine and drove to my mother's home and parked. An hour later I attempted to start the car and...nothing. I noticed a yellow indicator light of a key flashing but nothing else. I went ahead and got a ride to Auto Zone to get a new battery for my FOB thinking that may be the issue, although it worked fine to lock/unlock doors. Replaced the battery and still nothing...My wheel still locked and the push button start won't work. I then contacted Nissan to check on the issue and was informed it sounds like the Steering Lock, which is known for being a defective part in my year make and model as well as other models. I was quoted $900 for the fix. I then called consumer affairs to see if its possible my vehicle was under recall since this is a known issue after seeing all the complaints for this part online. I was advised to tow into Nissan for diagnostic; however, I was apprehensive since I wouldn't have the $900. They stated they would investigate to see if they could assist me pending the diagnostic which is awful since they know it was a faulty part in the 1st place! The factors they use are customer loyalty which I am a 2nd time Nissan owner; however, I bought both vehicles used so I was never under warranty and I found the dealer to be expensive for routine maintenance services. According to them I am not considered loyal; although I've purchased 2 Nissans and 2 other family members purchased new Maxima's after seeing mine! Not only have I been loyal but I have promoted them because until now I loved my Nissans! I cannot believe this company would risk the safety of their consumers by allowing this defective part risk them of being stranded anywhere. I am a single women who often travels out of town for work and leisure alone! I could have been stranded ANYWHERE! I am so upset by the disregard for customers Nissan seems to have!

Never had this much trouble just to talk to someone at NMAC. I am in the military stationed in GA and need for them to send my title to the DMV here. The DMV last year did it with just a copy but now they will not because NMAC never sent the original like they were supposed too. If they do not get it sent in by the end of the month the plates will expire and I will have to park the car until this is resolved. I have been on hold for 45 Mins and the music on phone is just static. If I have to park my car they will hear from my lawyer to reimburse me the cost of my car sitting and my cost for time lost dealing with this issue. I like my care but am disappointed that they do business like this. I know the dealership gets kickbacks for bringing customers to finance company's but I think Mathews Nissan in Nashville should rethink recommending these guys to their customers. I will probably never buy another Nissan just because of this. After 1 hour on hold I just hung up and I called on a Monday at 1230. The website did not even provide an e-mail to send a request. I will probably go to legal draft a formal letter and send it to the certified.

I always thought AT&T had the worst customer service but I believe NMAC has them beat. I have tried for 6 days to reach them by phone. I have been on hold for hours during these days. I tried to initiate a chat -- no luck. I tried to email NNA and did receive a reply but when I replied the email was returned as undeliverable. I find it difficult to believe that a huge company like Nissan would allow NMAC to treat its customers this way. I purchased a car in September and have never received any correspondence from them related to my purchase except for an initial acknowledgement of the purchase . It was easy to dump AT&T, I just switched carriers when Verizon got the iPhone. But I purchased a Nissan and I will be stuck with it for a while. I will NEVER purchase another one though. I intend to tell everyone I know how horrible the customer service at NISSAN is.

I financed a truck from this credit agency. I have faithfully made my payments of $735 monthly for over 2 1/2 years. In October I contacted the lending company to ask for my November payment to be deferred. The person I spoke to explained I would need to pay a 10% fee and fill out an application. They would only look at my application after the payment was received. After much confusion and the fact that one department was telling me to add them s a payee and submit my payment and another department was to send me an application form. Time elapsed and it was too late for my November payment. So I filled in the form and made the payment for my December payment. Forms and payment was done on November 17th, my payment was due on December 13, 2015. My payment was accepted (10%)and I assumed the December payment was going to be deferred. In December the agency took out my payment and also my fee for deferring the payment. When I asked for the reimbursement as I had planned on making a major purchase in December and I earmarked the monies for this, the agency said they could only defer the January payment. This was a major mistake on their part. I have tried to file a complaint to their head department, with no avail. I was not allowed to speak to anyone higher in the department and I cannot locate an email address to email a complaint. In the meantime they not only took my December payment but they also have my deferral fees. Leaving with a poor Christmas.

I got an e-mail advertizing great trade in deals at Kingston Nissan, ON. I owned a Nissan Cube, fully paid for. I test drove a 2015 Nissan Frontier, crew cab, short wheel base, short 5' box, 4x4, Pro4X. I loved it, a small, handy truck, with enough horse power. The first truck that they ordered in for me was the wrong blue colour, a bright Metallic Blue. I had asked for an Artic Blue Metallic. Sales person tells me colours look different in the brochure, so I signed for the truck and drove home. Unhappy, but thinking it was the coulour I had agreed to so it was my fault and I had to live with it. I get home and go over all the paperwork with a magnifying lens and find out that they ordered the wrong colour! After some discussions, I agreed to trade it for a dark gray 2015 CC, 4x4 Frontier SV, and pay the difference. I lost quite a lot of money on that 1st truck, whick I had for about a week, waiting for the new one to come in.The sales rep told me that all the Frontier trucks drove and handled the same and I was stupid enough to believe him.. The only difference was in the amout of extra options, like leather seating, back-up camera, etc….. on the vehicles! My new truck comes in. It's was a long wheel base, long 6' box truck, not what I had expected. I signed for it, because I had not specified that I wanted the shorter wheel base. I guess I have too much old fashioned integrity. The sales rep never told me that the short wheel base SV model was not even available in Canada! I found that out on my own later. I signed the paperwork again. It's a nice enough truck and drives good, but it is not a handy truck, especially not in tight parking lots! The promised 0% financing turned into 4.99% over 48 months. They also talked me into an extended warranty that I didn't really want. I've been trying to cancel that warranty for the last couple of months now, but they all ignored my e-mails. I finall went to the dealer and did it in person early Dec. Can't get a refund. I'm told the money will be taken off at the end of the financing period, ie make the payment period some 5months shorter. No problems. I could deal with that. Now that I want to pay off the truck in full, excluding the price of the cancelled extended warranty, problems, problems! Still working on it! I only have a partial e-mail trail. Sure wish I had kept all the correspondence!

Had transmission of my 2009 Nissan Murano replaced under warranty in May 2011. Took to dealer because of clonking noise and oil leak. Diagnosed various leaks and needed repairs- transfer case leak, lower oil pan leak, rack and pinion leak and repair, lower control arms (both sides) leak and cracked ball joints, oil cooler leak. My total bill (after various discounts by the service dept) is $4, 850! Nissan will not treat transfer case leak as warranty item as it is not direct part of the CVT that is covered by the extended 10-year/120k mile warranty. Seems like the transfer case and lower control arms are a VERY common problem with Nissan Murano. Seems like crappy seals, Nissan should take some responsibility.

Starting in oct 2015, i have continually tried to contact nissan to change our payment due date from the 4th of the month to the 15th, as we are seniors and need to use our social security check. I have spent hours literally waiting on the phone, being told that there is a high volume of calls due to the and i quote "new website"! i have sent around 7 e-mails to the accepatance corp, i get replys with different phone numbers and get the same recording! i have also called the dealer where we purchased the vehicle and no one there answers the phone in their finance dept and no one returns calls and i have left many messages. We have been nissan owners for years, best car we have ever had. Your corporation finanacial system is beyond terrible! all we want to do is change our due date so that we will not ruin our credit. I suppose if we did not pay for the car, sooner or later someone would call us, is that what we are suppose to do? please contact matthew hofmann [protected] or valerie hofmann at [protected]...Email addresses and do not, do not send a form letter, give us a real liv e person to talk to. No more recordings. [protected]@gmail.Com or [protected]@gmail.Com preference would be a live talking human being. Thank you hope someone will help us !