Nissan
reviews and complaints

July 2017 I bought a Nissan Sentra 2017 SV Luxury package. As per brochure, the sales person Olimpio sold the car to me saying it has auto-dimming rearview mirror with homelink® universal transceiver as listed in brochure. I did find out that this was not fitted in my car and went back to the dealer ship to complain it. Spoke to GM Sohail and he instructed Rahul to inspect the vehicle and contact Nissan to have it rectified. After waiting for almost two months, I received an email from Rahul saying the brochure was wrong and there is a disclaimer. I was asked to contact Nissan canada directly. Nissan canada has the worst customer care. I got a call from Sean M supposedly a customer care supervisor who was worse than the initial rep I spoke to.
I was told that they make changes to the product as they like and I was expected to check everything before buying it. Nothing will be done now.
I am not sure how a company like Nissan print wrong brochure to attract the customers and sell the product and later speak about disclaimer and change it at their will.
I asked for contact details of manager and I was told he will not provide and nothing will be done about this case.
This will be first and last product from Nissan from me and my family and friends.

I bought a used 2010 nissan sentra transmission broke down replaced it twice with used tranmission still having the same problem whinning and not shifting hardly might it up a hill the cost of buying and having them put in has me in the poor house now took it to a nissan dealer in newglasgow nova scotia they told me it was the air filter boot so of course at another cost to me and it didnt make any different what am i surpose to do cannot a afford to put any more money out on this car never buy a nother car with a cvt tramission must tell all my friends to avoid it too

I have a 2015 rogue. I bought it new and it has just hit 12, 000 miles. After a year of owning it the rubber moldings around Windows look as though they have mildew all over them. No one knows how to remove it. I believe it's a defect in the molding or the protestant the dealership put on has damaged it. The dealership says its environmental and will not cover it under warranty. It sits right beside my other vehicle which does not have this. This is my 4th Nissan but if they don't step up and do the right thing it will be my last!

Yesterday I finally got my SUV back from Russ Darrow Nissan of Sheboygan. I took it in to have the car buffed and cleaned on July 21st the ported called in sick so had to reschedule.
Took it back on July 25th this was a one day service. I got a call at 4:45pm that they needed to keep it overnight.
July 26th I did not get a call.
July 27th they called and said it was done so I went to get it. The car had scratches in the paint, swirls, wax all over the convertible top and all over the black plastic. They must have hit the headlight lens because they were foggy. And there was a fresh 10 inch scratch in my windshield with glass chips still on car. They said they would make it right and wet sand the car and take care of the issues and I said fine. They did not offer a loaner. I left and then thought this is not right I called David my Service Tech and he said come get one so I did.
Aug 2nd I emailed David to see what was up heard nothing.
Aug 3rd I called David he said the car is looking good and they are just finishing up on it. I asked about the windshield scratch and he said I would have to talk to the Service Manager. I did not get a call that day.
Aug 4th I got an email from Nicole Pieper Paralegal for Russ Darrow telling me they are not repairing my windshield and to go get my vehicle.
I called her and asked her to talk to David Service Tech and ask him how my care looked when I brought it in and I also emailed her all the pictures I took on July 25th before taking the care in along with the pictures from the dealer I bought it from. Aug 4th she emailed back at 2:20 and said they would pay for the windshield and I should take it in and have them bill Russ Darrow. I called the place and they said they would only do it at the dealer, I called Nicole and told her this and she emailed me Aug 4th at 2:51 and said she would touch base with me on Monday Aug 7th. I did not hear for anyone.
Aug 8th. I emailed her asking what is going on. She emailed back and said the window is in and that the installer made a mess of the vehicle so they are cleaning it up and it will be ready at 5pm. Note service department closes at 5pm. Also there is no charge.
I emailed asking who did the windshield and was it a Nissan OEM windshield and that I would not be able to pick it up until the next morning because I was in Two Rivers. She emailed the company that did the work but nothing about if it was a Nissan OEM windshield and that tomorrow would be fine.
Aug 9th I went to to pick up my SUV I did not get there until 5:05 I went to the cashier who was not very friendly she had me sign an invoice and I asked for a copy she said why you did not pay anything I said to prove what was done. She gave me one with attitude and then said Nicole told me to have someone do a walk around my SUV and she said know one is here. There was a guy by file cabinets in office and he said he would do it. We walked out to my SUV and I saw the windshield molding hanging out of the side I asked him if he could write this down as I took pictures and he did he was very nice and must have said sorry 5 times as we walked around my vehicle. Still had the issues from the last time beside the scratch in windshield.
I then got in the car to put top down a little so I could see the back deck and the car would not start. He said it would take about 30 minutes to charge and with the other issues would I like to take the loaner back. I said fine (I had the loaner washed inside and out and filled it up before bring it back I might note)
Aug 9th 9:17 pm I emailed Nicole all the pictures and what had happened and that they put in can after market windshield and rear view mirror mount and that my auto start was mounted to the windshield so you could see it and wires were exposed.
Aug 10th Nicole emailed back with the email I posted in earlier post. To me it was insulting and called my SUV Salvage which it is not it was almost mint and never in any floods or accidents and only has 15000 miles on it. Now keep in mind at this point they have had my SUV for 15 days for a one day buff and cleaning and all I did was trust them with my new SUV that I had only had about 25 days when I took it in. Aug 10th I called my lawyer to get advice he said get your car out of there and take it to be fixed right and send them the bill and if they do not pay we will take them to court. I called David Service Tech and said I will be in to get my and at this point I do not want anyone else touching it. He said ok. I got to Russ Darrow Nissan of Sheboygan about 45 minutes later to find that the windshield place had repaired the molding and they did try to make some of the issues look better. I then recorded the rest of my time at the dealership. I was treated rude and if I seem a little pissed I think I have good reason to be. This has had me so stressed out and it is not over yet I still need to have the vehicle repaired right and then I am sure I will have to take them to court. But I have tons of pictures emails and videos every step of the way.
Today Aug 11th I got in the car and the windshield was leaking from the rain and then to make things worse the battery was dead. Sorry this is so long but for anyone watching this video I wanted them to know the whole back story before making comments about me. I have been very understanding and pretty calm considering what they put me thought. Thanks for reading and watching and please share this on Facebook or tell your friends and family. If this helps just one person not have to go thought this it will be worth it to me. God Bless

2017 Nissan Murano with aprox. 4000. miles has on three occasions made a loud high pitch whistle noise after a rain storm coming from the rear of the car. The car is usually in a garage but on these occasions I was traveling. On two of the occasions the car was brought to a Nissan dealer. Unfortunately the noise stopped before reaching the dealer and they indicated nothing shows on the diagnostic machine so there is nothing they could do. I made a video on my phone and played it for the service manager to see and hear. He agreed the noise was coming from the rear but could do nothing until the car was there making the noise. Nissan consumer affairs has be notified on each occasion, has a file of events and conclusion that nothing will be done until dealer has car while making the whistle noise even they saw the video and heard the noise. On the Murano forum others have had the same problem and the dealer replaced the rear hatch sensor located in the rear bumper. Nissan refuses to do any thing at this time. I will be traveling and am sure it will rain in the next two weeks, which means it will happen again. The problem will be if it rains at night the battery will drain by morning. The Nissan case # is [protected]. I am surprised a Nissan rep with a technical background cant be involved. Only the dealer.

Just a question. I have a 2009 Versa hatchback with less than 50, 000
miles. My horn doesn't work so I went to the dealer for a regular check-
up and mentioned the horn. I was told "a little clip had probably eroded" and should be replaced Sometime later I was told it wasn't a clip but wires within the steering column could cross and they should be untangled. Sometime later I was told the wires were not the problem, the whole assembly inside the column needed replacing for over $200. Altogether, oil change, tire rotation and horn problem took three hours.
I am not questioning the integrity of the dealer (billdodgenissan.com) only
over $200 seems excessive for a working horn. Is there a way to do this
cheaper?
I love my Versa and have it maintained well at this dealer. With such low mileage, it's in great shape and totally satisfying to drive.

I look forward to your answer. Sincerely,

Linda Cooper.

I was sent a letter from Nissan manufacture regarding a power steering hose that needs replacement. made a appointment and had the hose replaced two weeks later power steering pump gives out. I called the Nissan company to see if they may replace the pump as while since my warranty expired 1 month before the problem. After calling them they agreed the hose had caused the problem however I have not heard from them since.

We purchased the Murano new. The lift gate gets stuck. We have had it in Nissan dealerships over 10 times. The Nissan dealers unlock it but after a small number of uses it goes totally dead again. Won't budge. When that happens your forced to crawl through the rear doors to get items out of the back. Larger items are especially challenging. Loading is also very difficult. I'm 67, with a bad back and bad shoulders. I recently retired and wanted something we could travel in comfortably. I purchased the Murano primarily for the space and the automatic lift gate.

Took my pathfinder 2015 into service cent er for tire balance and rotation plus a jerking when climbing hills and jerking between 15 and 25 mph. Came to pickup my vehickes amd oil has been changed when I did not request oil because i'm running full synthetic and thry out in regular oil and ran my vehicke on test run. If my engine is damaged I will file a law suit. Brandon mississippi gray daniels service center, mike gray, service advisor. This uhh s mot the first time sonething crazy had happened. I'm told I should have told thrm no oil change, really? I did not request it not did I out it in my inline service request... And it's my fault? How stupid can someone get.

During my maintenance for car at nissan official center as usual every 10000 km they made a fire at my car which damge the steel of the car and sofa and the trunk of the car .presently they try to fix it but still not safe for my family to drive burned car espicialy after damge the steel from inside even the resale of the car go down more than half . I explain to them i need to change the car and they refused .

Kindly advice

002/[protected]
Kareem hamed
Egypt -cairo

Just got off the phone with april m. Supervisor and this is my story:
Purchased a 1984 300z bought and paid for, bought a 1990 nissan stanza bought and paid for, bought a 350z bought and paid for, bought a 2006 nissan armada bought and paid for. Can verify all these purchases with nissan. Today I pulled my excellent credit report to what do my eyes see a negative from nissan motor acceptance. Called the credit report people and they told me "call nissan they can take it off", mind you it was for the last payment for maturity it was late. Anyway, in the 6 year loan for this armada I was late 3 times. Was late on the 350z one time ms. April m. Stated. When I asked her to remove it she said no! Even thou my credit is perfect w this blemish. The following was her reason:

"if it does not fall under the nissan error company matrix (Policy), is not to remove under any circumstance if it does not fall under company matrix"
I then asked her ms. April m.:
-"does death of a close family member fall under company matrix?"
Reply from ms. April m "no"
I then asked does a life threatning hospital stay not allowing you to leave hospital for one month fall under company matrex?"
Reply from ms. April m"no"

Nissan motor company matrix is of a monster without any heart or does not even care for any kind of company loyalty or history. Nissan motor company does not care about any humane issues other than their company"matrix"

Do not and I mean this ever buy from them I have a nearly perfect credit score and this blemish so upset me that I wanted it off. Needless to say I am makeing my way to purchase a cadilac escalaid. No one can be perfec on a 6 year loan! 1

Purchased a Certified Preowned Vehicle on May 30th, 2017 in Cash from the Nissan dealer in Paramus, NJ. The next day I called the sales rep (Roh Davis) and informed him that we've noticed the car's auxiliary plug did not work. (Purchased the car for my daughter a college student of course the first thing she would notice is the auxiliary plug not working.) The Sales Rep said no problem, make an appointment with the service department in Hackensack, NJ. I did just that.. June 16th. My daughter and my mom went to the 9:00 am appointment. (I was recovering from a surgery, and could not accompany them, hence the reason why we wanted my daughter to have her car while I was in recovery.) I called at 11:00 am to check on them, and they informed me that they are still waiting. I asked what for? They were unsure.. my daughter asked the receptionist was everything ok? The receptionist asked the service team for an update, the service team then informs my mother and daughter that they need the "Checklist" that was provided when the car was purchased. Checklist? Huh? Why wasn't that information relayed when making the appointment? And do you mean my yellow copy of the check list that states the Sales Rep has the Pink copy and the Service Department has the White Copy? Not to mention the service rep was very rude with his request stating he could not look at the car until the "checklist" is presented. Couldn’t he have told them that two hours ago? Shouldn't this information already be on file? They told my daughter he had already gave her the key back. They had to wait until they found the key! June 27th, was the rescheduled appointment. I called Nissan to cancel my appointment. I informed them that, I will would like to make an appointment when all needs can be met at once.. 1. It's almost a month since I've purchased the vehicle and I was promised touch up paint for the bumper. (never received a call to confirm it is avail) 2. I asked for a second key, which was not provided the day of purchase ( never received a call to confirm it is ready for pick up) 3. Again it's been almost a month since the date of purchase and the Temporary Tags expires June 29th, Where are my Plates? (No call) and 4. The Repair of the Auxiliary Plug. The receptionist said that she will work with the Sales Rep to confirm that the Key, Plates, Paint was avail, and schedule the appointment for the auxiliary plug. Never received a call on June 27th, however, I received a call today June 28th from Nissan Hackensack, informing me that I was a NO SHOW for the service appointment on June 27th! Super frustrating! I again informed the receptionist that I spoke with someone yesterday and informed them that I need an appointment, ONE appointment that will take care of ALL 4 OF MY ISSUES! ... She then transferred me to the Paramus location to talk with them to confirm if the Plates, and Key is available.. (basically what the receptionist said she was going to do yesterday). Well guess what? I had to explain the situation yet again to the Paramus dealership and she said with no hesitation, Yes!.. Your plates are here! I asked why didn't I receive a call? and I'm still waiting for my second key and again .. would like ONE appointment at ONE location at this point to pick up my 1. Plates, 2. Paint, 3. Key, and 4. Auxiliary Plug Repaired. She said she would call me back. She didn't call back but someone else by the name of Denise called and said she will ensure we would be taken care of and she apologized. She stated that I did not need an appointment and to please try to go to the service station as early in the day as possible so that they can make the repairs. Ok... all was sort of forgiven. My daughter and mom actually went today (Checklist in hand), June 28th approx. 1:00 in the afternoon. I called to check on them around 3:00. They stated that they were still there... WAITING.. 1. the Auxiliary Plug can not be fixed because a part needs to be ordered. 2. Someone is making the second Key, 3. they are still waiting for someone to bring the Plates from the Paramus location, and 4. Oh.. The Auxiliary Plug can not be repaired today! Wow! 2 more hours. To make matters worse.. (just when you think it can't get any worse.) The service rep "Jerry" comes out to "apologize." But it was a strange apology. It went something like this... "I apologize for last week. I was being a complete "A" Hole. I treated you like a common criminal, thought maybe you brought the car off of someone and tried to bring it in for repairs." REALLY? HOW INSULTING! WE BROUGHT THIS FREAKING CAR IN CASH, ... PAID IN FULL, FOR MY DAUGHTER WHO IS A COLLEGE STUDENT! REALLY? This is the way we are treated? Needless to say we are dissatisfied with the service we have received and will let everyone we know NOT TO PURCHASE ANY VEHICALS FROM NISSAN, ESPECIALLY NOT THE PARMUS AND HACKENSACK, NJ LOCATIONS!... and yes, we will have to reschedule yet another appointment to repair the auxiliary plug. This kind of treatment was not warranted and or appreciated! Once the transaction was complete, the customer service level took a complete dive. I really wish we can give you guys the car back and get our money back. This is very poor and degrading service.

I took my 2008/ 350z car in June 23 due to my left side driver door would not open from the outside, that issue was fixed the following day I was not able to let my window down, last night it came down but now this morning not working. I've had this car for 4 years and not a problem with my window, this a inconvience and now have to take the car back for them to figure out what the heck they did( and that is the clean version of my frustrstation) I paid money for labor parts for my door to get another issue that never had a problem with, we'll see what happen Saturday 7/01 and I can hear it now it's my motor and that is a bunch of BS

On 12th June, 2017, my colleague and I walked in 401-Dixie Nissan at around 6:40 pm to find a suitable vehicle. And I was interested in the Nissan Versa Note sv 2017. After a test drive, we started to talk with the new vehicle sales manager about the price.

First, I was not given the accurate information. Their sales stuff, Mr. Yung Hsiang Lien, told me the price of this vehicle is around $24150(tax included). I told him my budget was $19000, the price was out of my budget. He went to his sales manager Rahul Puri and came back with a price around $22550 for cash and $20900 if I did finance. He told me there’s no discount for cash. Then Mr. Yung Hsiang Lien said he can offer me $1500 employee discount, which is the specific price advantage only for me and the total came out to be $21250. It felt like they did give me a good deal but when I check the nissan.ca, it has a $1500 discount for cash. And the total price is $18550(cash)+tax, which would be around $20961. Mr. Yung Hsiang Lien and Mr. Rahul Puri just misled me. They fooled me that they gave me $2900 discount in total.

Secondly, Rahul pushed me to sign the contract in 20 mins. He offered me some free safety package, which from what he said was only valid for three days, Fri., Sat. and Sun., but since dealer closes on Sun., so this special offer was still valid on Monday. And it’s 8:20pm at that time, he told me the dealer will stop working at 8:40pm, I asked him "should I make my decision and sign the contract in 20 mins?", he said "Unfortunately, you have to". I believe this is not what a sales manager should do, he put too much pressure on me and under this situation, I signed the contract to purchase and paid $500 as deposit fee.

Third, other dealer offered me a lower price, which is $19600 in total, so on 13 June, I went to Rahul and asked for a price match, which is a reasonable request from customer. He refused my request and threatened me that if I don’t pay the amount due on delivery, not only I’ll lose my $500 deposit fee, but also they will suit me. And he scared me that I will need to pay all the law suit fee, which is much more expensive than the car.

The next day (14 June), my colleague and I went to the General Manager, Mr. Sohail Iqbal for help, he gave me two options: 1) He would force the contact I should pay the rest amount. 2) He gave me another $500 discount, that means I should pay $20750 for the vehicle. I told him I will not be taking delivery of the vehicle since I was subjected to an unfair practice. I want him to either cancel the contract and request the full refund of my deposit fee or do a reasonable price match . He refused my requests and forced us get out of his place.

The Consumer Protection Act defines unfair practices, makes it very clear “misrepresentation” is not allowed. There are two types of unfair practices: 1) False, misleading or deceptive representations. 2) Unconscionable representations.

According to Consumer Protection Act, “False, misleading or deceptive practices” include:
· Saying there is a specific price advantage if this is not true.

“Unconscionable representations” occur if:
· The dealer or salesperson put too much pressure on the customer
· The dealer or salesperson gave a misleading opinion and consumer relied on
that opinion to his or her detriment.

Mr. Yung Hsiang Lien, he raised the original all-in price then told me he provided his employee discount for me, which is a specific price advantage for me, was not true. Mr. Rahul Puri put too much pressure on me and he misled me there’s no cash discount and even threatened me. Under Section 18 of CPA, I have the right to request cancellation of the contract within one year of signing the contract.

Three months ago (March 22, 2017) my engine temp gauge began to peak. I took it to McGavock Nissan and was assured the problem was a low level of coolant and a loose radiator cap. Charles Arnold did the repairs (R/O No. [protected]/1..closed 3/25/17 for $67.14) and I was assured by the VERY capable service rep (Kim Geldenhuys) that the problem was fixed. It wasn't and the car (I do a LOT of driving) began overheating again just a few weeks later. This time I was told the problem was a thermostat issue. On April 22 Bryan Eichenberg did the work (R/O No. [protected]/1...April 25, 2017..$179.57) and once more Kim told me I was good to go. No such luck. On May 7th the car overheated for a third time in just a few weeks and I brought the car in to the McGavock Service Dept. for the 3rd time in less than a month. For the third time McGavock had my car, charged me ($211.16 this time) and told me I was "good to go". No way. The very next day it began to overheat again as I was driving south of Post, TX (no man's land, little cell service). I limped the few miles back to Post, TX and called McGavock Nissan to have the car towed. The next day they told me the engine was blown and told me what it would cost to fix it. The service manager Dale Derryberry gave me a few options (junk yard engine=approx. $3000, another engine from a used Nissan=approx. $5000 or just trade the car). I told him I would think about my options overnight but that if I decided to replace the engine it would be McGavock Nissan's responsibility since it was McGavock's mistake. He agreed. But the next day when I called him Derryberry told me he'd spoken to the owner/ GM of McGavock Nissan (Steve McGavock) and was told the issue was MY fault because I'd driven the car a few miles after it overheated for the FOURTH time and that McGavock would give me a "break" on the labor for installing another engine. That is unacceptable. I do not expect a new car but I took the car 3 times to McGavock, was told 3 times (and charged all 3 times) that it was fixed and it obviously was not. I love Nissan products and would like to buy another one (this is my second one). But this situation is unacceptable. I do not want to go to the BBB or the legal route ( I have all the receipts), I just want this mistake fixed (finally). Let's resolve this amicably. Thank you. John Kirby ([protected]@msn.com), cell; [protected]

Nissan
They will look for any excuse to not take care of your car. Have a 2010 Nissan Sentra 3/2016 Engine blew. 2 weeks after the warranty was up still have Have Extended warranty.
After the tear down of Engine We were told A spark plug broke and major damage. Warranty co said no it's from Emissions or Smog. They won't cover it. It's not our fault but they won't cover that. We put in an engine $4300 after being told that yr warranty and having still extended warranty would b covered. Took a while to get it out in. Picked it up. Drove home oil light goes on Drove back. They didn't "top off" the oil we were told.
We noticed something else was missing. They forgot to put in the Water reservoir tank. About a month after that. Engine light come on. They tell us they had forgotten to change the Motor mounts. A lot of discussions during that time.

1 yr 2 weeks later Engine Blows Piston goes through Engine puts a hole in it. Only 8000 miles we put on that engine. 2 weeks after the 1yr
They tell us Sorry it's not covered it's 2 weeks past.
They offer us a couple options.
1) pay $1500 for the car
2) $3000 towards new car
3) $2000 off new engine
SERIOUSLY?!

Called Consumer Affairs.
After they did an "investigation"
Their answer to me was sorry their is nothing we can do.
Bc the engine Nissan offered you already had 28, 000 miles on it and we don't know what kind of maintenance was done to it before it was installed in your car. So we are not going to do anything.
But he said if I wanted to sell my remaining extended warranty maybe I could do that to help with the costs.

We had a Paid off car with an engine that was a yr old that we just paid $4300 with only 8000 mi
That Nissan will do nothing bc they offered us an engine with 28, 000
Miles that they apparently are unaware of previous maintenance
Moral of this is Nissan will NOT Do anything bc of the Engine that THEY sold me they are unaware of the maintenance of it before it was sold to us. So they won't do anything. How are we responsible for any of this. AGAIN!

So again we have a car with an Engine we took care of that's paid in full that with extended 100, 000
Miles that neither Nissan or Extended warranty will cover.
TWICE!

I have 2014 Nissan Versa Note which is less than 3 years old but 66k km on it meaning out of warranty.
I experienced a rattling sound when drive for about 6 months. I thought it was due to rain and snow. When I realized it is no longer tolerable, I took it to the dealership. On the way to the dealership the "check engine" light came on. So, I asked them to fix the noise problem and mentioned about the "check engine" light too. The service person told that it could be related to the noise issue.
But they charged $129 for diagnostic in addition to the repair cost, totaling $330.
Next day, I opened the hood to see how they fixed the problem. I saw a missing clip under the hood. The mechanic forgot to put the clip back on leaving the engine lose.
I have to take the car back and got the clip installed.

Very disappointed with the service folks at Nissan. May not recommend anyone.

We purchased a pre-owned Maxima on April 29th from the Palmetto 57 Nissan dealership in Miami. While we were looking at the car, we specifically asked if it came with 2 keys and were told that it did. After many hours and negotiating, we decided to purchase the car and went through the entire process. At the very end when we were on the phone finalizing insurance with our insurance company, we were told that it turns out it only has one key. We expressed our extreme displeasure and were told they would see what they can do. We have since been told that they contacted the prior owner to see where the extra key was to no avail. We were then informed how much an additional key would cost (the actual key plus programming) but that they are not willing to give it to us.

Besides the key issue, there was an issue with the SIM card which it turns out could have been addressed immediately. However, a new SIM card was ordered and we had to go back to the dealership for it 2 weeks later. The new SIM card didn't work, but one they had in stock did work so we waited 2 weeks for no reason. Additionally there was a strange noise we needed addressed and were told by the sales person that it was caused by various things which was not the case. Eventually he contacted the mechanic who knew exactly what it was and addressed it. All this took many hours and was extremely frustrating.

We hesitated to purchase a Maxima as a "luxury" car as over the past 25 years we have driven Lexus and the customer service was excellent. The customer service at Nissan goes to show that you get better service with a true luxury brand and we're very disappointed. We have left numerous messages for the Sales Manager and the GM but have not been contacted back. Considering that Nissan says they want to ensure their customers happy, this experience has been rather surprising and disappointing. If we were told the car came with 2 keys, then we should have received 2 keys for the price we paid, simple as that. This is a classic bait and switch example.

Dear All,

I would like to complain from our dealer in Egypt as I bought my car almost the end of 20013 and still didn't reach 85000 km taking into consideration that I'm maintaining the car since I bought it till date at the dealer workshop in spite of costing a lot of money comparing to other workshops in Egypt.
Day before yesterday when I started hearing strange sound coming out of my car when accelerating, they shocked me by telling me that the gearbox needs to be changed which I can't believe that Nissan produced cars which need to change the gearbox before even reach 100000 km.
Appreciate your urgent investigation and feedback as I was so happy with this car till this shocking news.

Name: Khalid El Sayed Ahmed Alam El Din
Mobile: [protected]
Car brand: Nissan Qashqai
Motor no: 250504
Chaseet no: 2796458

awaiting your feedback

Best Regards
Khalid Alam El Din

April 2016 – I decided on buying a car for myself and after a lot of opinions and feedback, I decided to go for the Nissan Altima, which was ‘supposedly’ one of the good cars in the market.

April-2017 – Exactly one year down the line, other than maybe the seats and the engine, almost everything else has been replaced in order to hide the pathetic inability to diagnose an issue, and as a customer, I am made to look like a fool for trusting the Nissan brand!

My grief with Nissan Altima started exactly a day after I purchased my brand new car. There was a very pronounced “jerk” in the gear shift of the car and upon contacting the authorized Nissan service center in Al Quoz, I was told to leave the car in the service center for diagnosis! The end result was zilch! This story got repeated more than half a dozen times in the following months, as each time I was told that everything was fine with the car and the gear shift would take some time to settle down! As a hapless customer, I was forced to live with it and move on.

Now, while giving the car for the 20, 000 km service, I informed the team about the jerking issue but the reply was the same old.. After the service, I was in for another rude shock! My car just stopped in the middle of the traffic and refused to respond. As always, the service center was informed and this time, our ‘very efficient” friends informed me that the CVT of the car has to be replaced! Shocked beyond words that the CVT of a brand new car needs to be replaced within a year, I still agreed because for me, this was a serious issue of safety. So, after taking my car for 4 days and supposedly changing the CVT, my car was returned to me and as fate would have it, my car stopped in the middle of the road on my way back home! I have read and heard about inefficient and useless technicians, but this level of incompetency is something I never expected. Deplorable service standards may have been a norm for Nissan service centers but for a hapless foolish customer like me, I was paying the price for trusting a car from Nissan.

Now, the interesting part is that after doing all this and another stay at the service center for a few more days, I was called and told that the alternator needs replacement. I agreed. A day later, I received another call from a gentleman from the service center who informed me that the battery had an issue and even that had to be replaced. I was speechless by then!

This is my status as I have received my car back and all my attempts to invoke the warranty have fallen flat! What should a customer like me do? I am mailing this detailed report of my experience to the management of Nissan, but considering the way the service center has been treating me for the past so many months and seeing the abject incompetency and unprofessionalism of the team, I do not expect anything better from Nissan. Maybe a single customer like me doesn’t matter for the company in the larger scheme of things. Maybe it is not an issue with the company, but the service center is run by a bunch of incapable jokers! Or maybe there is a fundamental glitch in this batch of vehicles. But in any of these situations, as a company, my car should be replaced by invoking the warranty and saving me the trouble and trauma that I have been undergoing for so many months now.

Hopefully this review will serve as a timely notice to at least one other hapless customer who might be considering the Nissan Altima as the car for his family! He may not face any of these issues, but if he does, at least my mail will prepare him to face the attitude of the company and the service center. One customer or one car does not matter to this company but friends, am sure your hard-earned money matters to you! Be wise!

Thanks,
Rijeesh Rathnakumar
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