Nissan
reviews and complaints

I just had the WORST car buying experience of my life at Reed Nissan on West Colonial in Orlando. I have purchased over 40 cars in my lifetime and I've had my share of good and bad experiences. I know what to expect. The managers interacted with would the most rude, disrespectful, and discourteous individuals I have ever had the displeasure of dealing with. I have purchased Nissan vehicles from Sutherlin and Universal. They were both much better to deal with. The advertised deal brought me in and I knew there would be fine print which made the advertisement a little sketchy but regardless the last two managers I dealt with there there are not worth ANY DEAL.Avoid Reed Nissan!

I bought a 2013 model Nissan Juke Sport Pack A/T 1.6 at 2014 May from a local distributor Nissan in Istanbul with such an expectation and love. We really liked the design. Really enjoyed driving this car until now.

I also learned that my guarantee ended at 10 Jan 2017 which is should be 25ish May 2017 because I've received the car key from Distributor of Nissan at 27 May 2014, how is this even possible? If we looked what their told me, my guarantee ended after 2, 5 years which should be 3 year. What a luck i didnt get this fault in my 3 year guarantee period!

Today its 3, 5 years old and @36600Km. It has no crash or something else. Well cared car and most of the time was spent in car park. We didn't even smoke in it. All services done at official local distributor, even before reaching its normal km. I even bought all my insurances from same distributor. But today when i go to service to make yearly control, i've learned that CVT Transmission is needs a repair . Such an disappointment for us and we are very sad now. its cost simply too much.

I also learned that its not an user error. But it is not support by guarantee. We wrote to the Nissan HQ in Turkey but they rejected it. Its just passed 6 month and gave this much fault. Total cost of this service approx. 2100$(CVT is approx 1500$) if i repair everything including CVT Transmission.
Please consider our situation. That much fault is not normal for such an well cared, accident-free and low used, low km car. This repair also has no guarantee for not repeating same fault.

Due to this fault our cars market value decreased, I may be sell it to certain amount before this fault but know i need to pay for repair and have to decrease my market value of my car.

I would like to kindly ask that at least taking care of my CVT Transmission error as in guarantee and change/repair. I'm also ok with for paying workmanship.

I just purchased a Nissan Rogue from Arrowhead Cadillac in Peoria, Arizona. The car was bought used and had a few hundred miles left of factory miles warranty left. We had to take the car in for some seal belt
sensor problem right after we bought it to the Nissan Dealer in Peoria
Arrowhead. We told the service advisor about the bumper coming off and he said some of the clips maybe broken. He told us Nissan will only fix body part problems only for the first 12000 miles it was not covered under
the warranty. Am I suppose to pay for defects on my Nissan because your
body parts on the Nissan start falling off after 12000 miles. I know of other Nissan owners that have had the same problem and had their bumper fall off while driving from Calif. I would like to see what can be done to fix my bumper before any damage is done. Please contact to see what can be
done to remedy this issue before I really hit the complaint lines.
Ruben Garcia [protected] - Address : 8508 West Corrine Drive - Peoria, Arizona 85381 .

I recently took my maxima to Tupelo, Ms Nissan dealership for a dead miss in my car! They done a whole fuel system cleaning & replaced spark plugs charging me $264! Called me and said my car was ready! The very next day it starting back doing the same thing! I called them back, they said bring it back and they were very sorry!
Well they told me that they wouldn't keep my car 4 days this time, but will get it taken care of! Well this time they keep it 5 days telling me it would probably b best I would just get something else, because my cam gear was sticking not allowing my car to advance to my other gears! They asked me how much do I care for my car cause it would be $1800 dollars to fix it! They recommend me to talk 2 a salesman and see what it was worth! I said NO, I will jus come pick my car up, n would like to be refunded for my $264 dollars, because all that they done I told them I had already had done! I told them my car is in that same condition when I brought it to a supposedly be a professional dealership and your not going to refund my money? They said NO! It was best I trade it!

Rayburn Mckinney

After a phone call to Nissan, I was told to take my 2011 Nissan rogue with 50000 miles with cvt transmission problem to the dealership for diagnosing the problem and they built a case number on that. When I contacted the Nissan and told them about the diagnostic problem that was found by the dealer, they said that they will get back with me in a day. after two days waiting, I got a phone call that they can not do the work. They know they have lots of problem and issues with this defect design cvt transmissions, even the service tech at the dealership admitted they are having issues with that, but Nissan is refusing to deal with it. Why would they tell you to take the car to their dealership and build a case and make you wait for three days and then refuse to fix it. Are they blind to see how many complaints are there on internet about their transmissions or are they simply trying to ignore them and get away with it.

I went to Nissan Auto Repair on Marsh Road in East Rochester NY. I called in advance and showed up to drop my vehicle off for repair that morning. I advised the Service Manager that the check engine light was on and the car needed to be inspected and would not pass until that was cleared. Some how that translated to let's inspect the car that we already know will fail and remove her inspection sticker then after we do a diagnostic that is inconclusive charge her for all and she can pick it up and figure it out. Ultimately they did not charge me for the diagnostic they charged me for the inspection they should not have completed after I expressed my anger.

When I went to pick it up the culprit that caused the issue was no where to be found. There was no apology from this crew - Only a snarky 'have a nice day' as I stormed out. I completed a survey expressing my concerns and called and left a message for the manager and there was never a call back. Curious if a male would have experienced the same level of service. Would a male's service request been dismissed as easily ? I sincerely doubt it

My entire wheel came off my car while driving on the highway. This was the most scariest night of my life trying to maintain control of my vehicle. The tire flew off in Front of me with the wheel bearing included. How can Nissan make a part that causes an entire wheel to come off the car. This was very dangerous for me and could have caused me to lose my life. I have went on a few forums for Nissan and have seen this has happened on many cars manufactured by Nissan. I am very unhappy with my situation and now I have to await an adjuster to see if the impact to the ground cause my axle to bend or break. I hope to hear a reply back with Nissan, because this is unacceptable quality.

I ordered 8 pizzas on November 8th at 3:27 pm for it to be delivered on November 9th at 11:30 am. At 11:45 am I started calling [protected] to see about when the pizza would be delivered. I was put on this crazy dialer for 20 minutes then transferred to only be disconnected. Then I called back and was transferred again only to set on hold for 5 minutes and 42 seconds to be disconnected again. After the 3rd time of this happening I called another store to see if that manager would help me. I had 21 people very hungry at this point. The manager of another location was able to make the pizza but we had to pick them up in 20 minutes. The store does not deliver to my location. We all had a 1:00 pm meeting and by the pizza actually got here we only had 20 minutes to eat and get to our meeting. This kind of service can not happen. We order a lot of pizza from your company and to received this kind of service is unacceptable. I will be voicing my concerns on your Facebook, Twitter and Instagram. I am attaching my email confirmation of an order I never received.

Sincerely a customer who will think twice before I ordered from Pizza Hut again.

My name is Erhan Kaplan.I am from Kocaeli -Turkey. I am writing this e-mail to inform you about my problem with the car which I bought from your agent in Kocaeli, Turkey.

I bought a Nissan Qasqai from Yilmaz Oto (Nissan Oto Agent in Kocaeli) in 2012. It was 1.6 motors and black adition model. I have had all the maintenance done in Nissan-authorized maintenance department up until now . I began to hear some strange noises from transmission mechanism of my Qasqai in September, 2017. I immediately took my car to the authorized maintenance service in Kocaeli.They told me that the problem was in transmission mechanism and when I searched about the origin of this problem, a many maintenance department expressed that it was manufacturing defect. I asked Yilmaz Oto for compensation of my incorrectly-manufactured car.However, they rejected my request as the warranty period has expired.The only thing they offered me was to buy a new car with its new price which was so surely unacceptable as they offered so low price for my current car.So they did not help me with my problem.When I bought this car I had chosen Nissan because I thought I would not have any problem with a Japanese-made car.

I would like you to help me with this problem.
Yours sincerely,

Chassis number :SJNFAAJ10U2577622

Erhan KAPLAN
Email:[protected]@hotmail.com
TEL. 90 [protected]
Adres: Yenikent mah. Mehmet Akif Ersoy Cad.
No:46 D:6 Derince /KOCAELİ - TURKEY

We bought a 2017 Nissan Centra. During driving in the night (dark conditions), the back window glass scatters the lights from the headlights of the cars behind, causing vision problems. When I drive the car during night, I saw two "big poles made of headlights" from the headlights of the car behind in the rear mirror (up diver's seat). When there are many cars behind you on highway in night, there are all the headlights in the rear mirror, it is hard for you to see the cars behind you.

I am very unhappy with the way you handled my case. First and foremost, Nissan of Van Nuys replaced the rear transfer case on our 2013 Nissan AFTER they had "diagnosed" it to needing new tires, Your "certified" nissan dealer Service dept misdiagnosed my car, trying to sell me 4 new tires instead of fixing the broken component in my car. I contacted Nissan Consumer Affairs for them to assist me in fixing our vehicle. We were under warranty when Nissan of Van Nuys replaced our transfer case; after this replacement our car has not been the same; it shakes severely when you brake on the freeway, the steering wheel shakes, and there is a large vibration sound coming when you accelerate. These issues aren't normal, there is something significantly wrong with our car. Nissan of Van Nuys and Nissan of Mission Hills FAILED to properly inspect my vehicle, they cant simply drive it around the block to diagnose a problem that occurs on the freeway. Neither dealer has given the proper inspection or taken my service issues seriously. I contacted Nissan Consumer Affairs for their department to hold these service people at dealers accountable of their mistakes and their lack of proper inspection and diagnoses. If my car is giving me serious mechanical problems on the freeway how in the world would they be able to diagnose the problem by taking it merely around the block? Nissan has the HORRIBLE customer service, Nissan has a HORRIBLE service department, and Nissan is just a flat out HORRIBLE owner experience. I cant get the either dealer to properly inspect my vehicle to fix the major issues we are facing. Please Help.

Dear to tcmhb,

I'm would like to inform your since last week sunday 15th Oct 2017, I call up to your hq to make a complaints case issue regarding about discount issue at pj branch ss13 showroom, sales order customer name (tan ngok eng) and (tiong kek ping) both of this owner order one unit Nissan Almera vl spec and one unit Nissan Almera e spec! Since Monday your hq got a person call me back and answers me will be investigated this case and will let me know result by Tuesday 17th October 2017! Even still pending also will let me know! But I ot have received any calls by your hq department person and also just received call by your this branch manager ss13 name call (mike choy)! He call up to tell me just only can help for appeal back a rm500! Since this case when I booked the first unit on 2th Oct 2017, owner name (tan ngok eng), got a sales advisor call to me name (Isabelle ho) also refferal by his branch manager (mike choy) order her to tell my customers nissan Almera this model will be the last day offer discount by 9.5k! The reason is tcmhb will be suddenly announced for revising 2k by tomorrow 3th Oct 2017 then become my customer need to get this discount 9.5k to avoid the revising less 2k discount, and also my customer go to do all the documents needed and a booking fees for key in system! Second units owner (tiong kek ping) also is me confirmation to order by late a bit around 8-10th Oct 2017, some more customer also said if this second units also will be can appeal by same discount 9.5k then customer only confirm to buy second units! Since im a third party person as a broker to do this report complaints also by this case for help (tcmhb) nissan brand about this case issue problem and help your hiding my customers all the problem about the discount will can't follow by the day promised 9.5k! Since I had a heart tof kindly to help this problem for avoid to let cusfomer knew! End up last week Saturday 14th October 2017 when I go for the event at pj ss13, suddenly told me can, t give anymore by both of this 2units car and also got a person name (John foong) to tell me all the rubbish reason by the issue happen out also because of this branch manager ss13 no have inform him and very no responsibility to inform him (John foong) about your internal issue for plan key in order by my case (rebook issue) become no more about the discount when become me also don know this orderc cancel nu as they And still without my customer approval! More funnty is yesterday 17th Oct 2017 the branch manger told me can't get back the discount anymore?! And also I got some text can proof that alll also become your ss13 branch manager (mike choy) to promised at all discount to his staff sales advisor! Some more still want tell me again don't trust about his head of religion manager John foong on the day event last week Saturday at ss13 showroom about issue happen cant appeal also because branch manager (mike choy) do the rebook without him permission and become my customer both of this units almera can't get back anymore about discount 9.5k, and yesterday 17th Oct 2017 afternoon the ss13 (mike choy) branch manager ask me please don't trust John foong said anythings on the day events about that issue effect my first unit rebook! Come on please la, I really don't how to trust your staff (tcmhb) anymore and also they position so call a leader and head also! I not have so much times play with your this all issue and waste my time become fraud my customer! Since your staff want to treat my customer like that and not have responsibly to call up customer to settle, then I just can tell (tcmhb), this all story me will be inform my customer soon and your just get a ready to solve this all [censor]! As long as I knew, dato tan eng chew won't be deal a business become like this and also break promised to giving! Worst come worst I also will report to japan side nissan if your never take any action to this case! By the way I'm as broker third party to make this report complaints because of customer got sick of strock
now at hospital become inconvenience to make it out this alll complaints! And also I really don't want to accept any call from your pj ss13 branch manager name (mike choy) call me up to ask me bring in a unit trade in car (nissan Sentra 1.6sg) 2005 to get back this 9.5k discount and also this car trade in price RM10, 500.00 requested by my customer but (mike choy) told me can't do this price but ask me help for bring into muv first to grab the offer 2k to cover back and then only ask my customer used car company side go to muv bring out back this car! May I ask is it nissan tan Chong got this terms offer additional 2k? Why when I sign the time no had inform me first? when I sign this unit on 2th Oct 2017 on that time, I had tell to him no trade in car and also he said ok can give discount 9.5k, end up when I need make downpayment then only tell me so many reason about can't discount 9.5k! Can your tell me or teach me should I need to answer my customer? Since he as a branch manager also break promise like fraud my case and customer booking with LOAN of undertaking letter done also! Hopefully your can help me to solve this case and also this is your (tcmhb) existing customers since 2005 bought a unit Sentra and their family also, please help for appeal since my customer booking on 2th Oct 2017 and follow by your staff pj ss13 branch manager (mike choy) to give that offer 9.5k! Thank you so much, have a nice day!

After spending 2 hours at Elite Nissan of Bergenfield and agreed with a 2015 Nissan Rogue SV stock # 17519A for $17, 490 in all cash, the price increased for cleaning of the car for $750. After I told them to remove the price that I do not want the car cleaned, they refused to remove the cleaning price. The salesperson is nice. But I've never seen a manager who can scam a customer like this. I hope the owner takes this into consideration and fire the manager in charge of the dealership.

Nissan Extended the CVT Warranty for these vehicles up to 2010, what about people who would fall under this extended warranty with a 2011 Nissan Rouge. I am now out of pocket $3600 for a new CVT unit. Obviously They never fixed the problems with the CVT in vehicles after 2010. Not uncommon from what I have been seeing online about this problem, many consumers with a 2011 Nissan Rouge have been experiencing CVT failures.

Dear sir, i am an owner of a 2011 model Nissan Micra in Turkey. As i am the first owner all the services are made by the Authorized Service Center of Nissan. İ guess on the date of first periodic service i told them there is something wrong with CVT but they said it is normal.
1-2 months ago suddenly the transmission light turned on on the dashboard. As i went to the service they told me that it is a failure in the transmission and it needs to be repaired or changed. But we all know that it is a mistake of Nissan itself. And we have several cases in Turkey about the CVT transmission in the same models of Nissan. So normally Nissan Turkey must have replaced my Transmission with a new one. But they did not!
So i went on repairing it. They sent my CVT transmission from Antalya to İstanbul for repair. As i ask them about my CVT they said it is lost in Cargo!

Please advise...
Elif Gözde Aktar

In May 25, 207 I purchased a Nissan Sentra SV just when I was about to hit my 90 day period with the car I started to have problems...As I was driving I would press on the gas an the car would not gain speed it would only rev an jerk an stall as if I was in Neutral, my RPM would be Racing up an down an no acceleration I contacted the dealership where I made my purchased my vehicle from because I was still within my warranty after about 2 weeks they picked the car up just to call me a week later to inform me the transmission is out an my warranty was up an I have to pay 3000 I advised them I notified them before the warranty was up an of course he remembers but it's only a 50/50 warranty so I've would have to pay half 1500...I see a lot of people are having problems with this CVT Transmission an I thinking about putting a law suit out on Nissan for not taking care of these issues with there car

On August 5, 2017, we went to Dublin Nissan at Dublin, CA and bought a 2017 Rogue SUV. The Finance Manager gave us an options contract for dealer financing at 4.99% for 72 months. This allowed us to take delivery of the car with the understanding of securing owner financing within five days. On August 6, I applied to Bank of America Auto Financing dept to a loan for the purchase price of the car $33168. I got a letter of approval 48 months at 2.84% from Bank of America on August 7, 2017. Per advice of the BofA loan officer, I went to see the dealership on August 8, 2017. The finance manager told me he cannot take the letter of approval, he needs a check from BofA. On August 8, I talked to the BofA Loan Officer and asked for a check. The loan officer told me that BofA works with the dealership and BofA will send the check to dealership. At my request, the loan officer made a call to the dealership and talked to the management of the Dublin Dealership. I was told that everything has been worked out with the dealership. Next day on August 9, I went to the dealership to see the finance manager. He said everything has been taken care.
Several days later, I got a statement from BofA that my loan terms are 4.99% for 72 months instead of 2.84% for 48 months. I was surprised to note that loan terms have been changed by the dealership without my knowledge. I talked to BofA loan officer, and he told me that he cannot do anything as this point.
My complaints are as follows:
1. The deceptive practice of options contract where the dealership placed the loan at a higher interest rate causing more interest payments.
2. Inadequate disclosure of the options contract.
3. No resolution from the dealership about my complaint.

The Ft. Wayne, IN dealer is running a con. They said if they could not make a deal
They would give you a free oil change. Be there twice on this deal and only laughed at me when the deal could not be made. No oil change...

Contacted Nissan Consumer affairs about this, was told that because dealer is an independent business nothing they could do. It seems Nissan is in on this con job. I filed a complaint with BBB. Dealer lied in there response to BBB. Again, Nissan corp
Condoned this action. Have had 3 Nissans. No more Nissans. Beware of this worthless company!

I have a Nissan Rogue 2013 with 118, 000 miles on it and I am being told I have to replace the CVT and get a cooling kit. This became apparent when traveling this past weekend my car would not accelerate and the rpm's would not go above 2. So I was traveling down the highway going no faster than 65 and falling much slower when I would try to get up a hill. I had no idea what was going on. Upon research I see that this is not the first time this happened. Long history of unacceptable CVT longevity. Why would a company continue to use something that has proven it is not up to standards and if there is a helpful remedy, as the cooling kit, why not install it to begin with. I have taken my car to the same Nissan service department since I got it regularly and no one said anything about replacing the fluid or anything else to prevent this from happening. Nor did the check engine light come on and I have had my car in the shop when that has happen for only a leaf laying on something. Very upset with the cost and the inconvenience. I was thinking about trading my car for a Pathfinder but now I have second thoughts. Guess I should have done more homework before purchasing a Nissan.

Dears,

this is seif maher a customer from Egypt, i bought a Nissan Qashqai 2017 last Febraury and right after 4 months it got an engine failure called short block, i deal here in Egypt with El Sabei automotive your sole agent and dealer in Egpyt.

the car has been in the service center for more than 2 months now with no show or a specific date about even accepting the fact that a brand new car to change a whole engine, to be honest i do not accept this treatment nor this approach from a big respectable corporate as Nissan.

i am facing so many issues and problems here dealing with your team and i am requesting a totally new car or to redeem my money from your agent or Nissan Egypt plant.

your prompt reply is highly appreciated.

Regards,