Ningbo Bisen Imp & Exp Co., Ltd / Failed to stick to agreed contract
In short: I made a point of agreeing a delivery date with Chris from Bisen Industrial Co (Ningbo Bisen Imp & Exp Co., Ltd) before I ordered, as the products were for an event on a specific day. The goods arrived 8 days after the agreed date, and his promised compensation has never materialised. Stopped answering the telephone when I called back to get tracking number. Gave two shipping dates that he never met, lied about shipping date, his colleagues lied about him not being in the office, his boss tried to palm us off saying it was a small order and in the end he tried to blame Fedex for missing the actual delivery date.
I've copied below some of the email exchanges (replaced my own name with XXXX).
Ningbo Bisen Imp & Exp Co., Ltd
MY EMAIL BEFORE I ORDERED THE GOODS
主题： Re: Re: 1000 x 19cm Hand Clappers
Just to confirm before payment, that you can get them to Vancouver by Tuesday 4th March?
On 14 February 2014 11:51, Bisen Industrial Co., ltd(Chris) <[protected]@bisenx.com> wrote:
It's no problem
Bisen Industrial Co., Ltd
Tel: 0086-574-[protected], 0086-574-[protected]