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1.7 98 Reviews

Nine West Complaints Summary

17 Resolved
71 Unresolved
Our verdict: With Nine West's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Nine West reviews & complaints 98

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T
1:50 pm EDT

Nine West Handbag, leather falling off everywhere

Embarrassing me at work! Today is the first day I've used my new Nine West handbag. Bright blue leather. Leather is peeling and flaking off all over the place. Of course, it's bright blue, so coworkers keep asking what the mess on the floor / chair / tabletop is. Flakes just falling, falling, falling off of leather purse.

Desired outcome: Stop selling fake leather that doesn't even make it past the first day of use!

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4:15 pm EDT
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Nine West No shoes, no money and no resolve

This has been an AWFUL! Experience. I pre-ordered shoes on 8/10/2021 that were supposed to be shipped 9/3/2021. Decided I didn't want shoes and tried to cancel order on website 8/23/2021. Could not cancel. Called to speak with customer service rep. Was on hold for over 20 minutes. Finally go a person and he could not cancel order. Was told I had to wait until I received merchandise and then return it. There is a "restocking fee" UNBELIEVABLE! But they were going to do me a favor and waive the fee! How freaking generous! Fast forward to today 9/9/2021 no shoes! Called again to speak with rep, on hold for 15 minutes, only to have rep inform me that the merchandise's shipping date has been pushed back to 9/15/21. I received no updates on this order. Was told system can not send updates only when item is sent out for delivery. ABSOLUTELY LAST TIME I WILL PURCHASE FROM NINEWEST! The worse experience I've had buying online. I've literally given away $80. Nothing to show for it.

Desired outcome: No resolve

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8:06 pm EDT

Nine West Crossover purse

I purchased a leather purse a while back. It was a crossover body red purse with zippers. All of a sudden, it is peeling all over the place. I would've thought it would be leather and it wouldn't actually peel. Is there anything I can do about this or can I return it or exchange it for another one? Thank you I have a An option to exchange the purse?.
Thank you,
Lucy Vogel, [protected]

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12:29 pm EST

Nine West delivery services

We received 9W emails of discounts but at the time to place the order the website don't work. We call to customer service line and the problem was that the company don't send anymore package to PR. On the website has option to send to Puerto Rico, but they said that 9W is no longer send to PR. We are US territory but not for send package.
Very disappointed. The option is you have any family on the mainland then send the package to them and resend from US to PR.

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1:17 pm EDT
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Nine West order: 10001147235 affected items: mana ankle strap, tamara pointy toe

Placed order online on 10/09/19, selected 1 day delivery for $30.00 Per Nine west Site. Item was not delivered until 10/14 at night. Service I paid for was not rendered and thus I did not get shoes in time for my event. I need to return both items and I am being charged a restocking fee. I should not be charged a restocking fee. We are both located in tristate and even if it was shipped UPS ground.. normally the delivery is the next day. Nine West needs to update their web site with real time delivery options. They advertise and charge a high fee for 1 day delivery ($30) and they cannot deliver. I should not be charged restocking fee for their bad behavior. I should be given a full refund and not be charge restocking fee. In my opinion this is "highway robbery".

The shipping is listed on their website as follows:
UPS 2nd Day Air 2 Business Days Delivery typically by end of day $15.00

UPS Next Day Air Saver 1 Business Day Delivery typically by end of day $30.00

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8:05 am EDT

Nine West shoes

Sent from my iPhone

Begin forwarded message:

From: Hanan Helal
Date: June 13, 2019 at 13:24:58 GMT+2
To: cs@retailgroupegypt.com
Subject: My shoes from Nine West

Dear ;
I am a guest for your group, I buy many items from your stores, but is not possible that I buy shoes from Nine West from almost one year ( as I haven't of course the receipt) and when I wear it in the feast for the first time, I found it cutted after one hour of wearing! Is possible?
Which has make for me embarrassment between my family

I am going to your store in Arab Mall ( Mr. Mahmoud ) and has take it to show it to the brand manager ( Mr. MOSTAFA Mohamady) .
But so sorry to hear that the brand manager say that he cannot do nothing and the problem is in my storage and say to give me the mail and I sent the problem!
- first if the problem in storage : so is not mine, is your storage as is not possible to buy the shoes to wear it less than one year and throwing it !
- I think that Nine West is a brand, so how you manage the problem by this manner ( curless) unless I am your client .
- with this shoes I have buying 3 boats and I have wear only one of them for 3 times, so when I wear it I will found cutted ?!
-How the brand manager take the problem by this manner ?

Kindly find a solution either you replacement or take my money .
I can search on my statement bank ( from the net ) the amount of the shoes .

See below the cutted shoes .

I wait your quick response
Best regards

My name : Dr. Hanan Fahmy
My mobile : 002-[protected] ( Egypt)
My mail : [protected]@yahoo.com

It is clear that is not weared, only for few hours !

Sent from my iPhone

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Update by Nouna270264
Jun 14, 2019 8:08 am EDT

I have sent the complaint to complain site in Egypt but I haven’t received any response

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5:34 am EDT
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Nine West sandal damage

Dear Sir,

I bought a Sandal from Nine West Muhallab Kuwait, around one year ago, I wore it Ocassionally, as it is high heal.I found the sandal get damaged by it self from down. I went to the shop they said it is old that why it is damaged, if you see the photos you will know that i didn't use it that much, and it was not cheap to be damage that quick.
The manager told me he will send Email to UAE office about the case, and if they accept to repair it, it will be on my coast. This is not acceptable from shop like NIne west, as i am a regular customer. Please i need a solution.
Nisreen Shaarawi
00965 [protected]
[protected]@hotmail.com

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4:08 am EDT

Nine West pair of nine west boots

Hi
I purchased a pair of black leather boots from your outlet in Debenham's Lakeside in December 2018; they were a Christmas present. I did not start wearing them until Christmas Day so only just over 4 months ago.

I am very disappointed with the quality of these boots. They have literally fallen apart. The design of the boots has two straps on the outer side of the boot. One of the straps broke on the right foot boot and the soles have already worn through. I have purchased footwear many times and have not experienced anything like this.

I would appreciate it if somebody could come back to me regarding a replacement pair or a refund. I have proof of purchase and I have attached photos. My email is [protected]@hotmail.co.uk.

Kind regards

Kelly Robinson

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8:50 am EDT
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Nine West bags

Hi, firstly I would like to say that I have always bought Nine West products but the last 2 bags that I bought I noticed the leather starts to peel off within a few months.
I am really disappointed with the quality of the product because I save for months to buy these bags which are very expensive and for This to happen within months of purchasing them I am really upset. I think that if you are not going to use good quality materials to make these products then don't sell them at ridiculous prices.

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4:46 pm EDT
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Nine West shoes

I've have 5 pairs of shoes by nine west that the heel or sole have completely come off and one pair the leather is peeling away from the shoe. I did not think anything of it until the third pair that I got rid of that I noticed it is only happening with Nine west brand. I have a lot of shoes and from various shoe makers and this problem is not with the other brands. I've have been buying nine west for over 25 years and noticed the quality of the products is not at the same standard as they were in the past and has become very poorly made.

Today was a bad day and I could have really hurt myself when walking and the platform completely came apart from my boot.

Don't trust wearing my other nine west shoes and boots and would not even push them off on anyone else because they are a hazard just waiting to happen. I've spent thousands of dollars on this brand and will not be buying anyone and will let others know to be aware.

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4:30 pm EDT

Nine West nwrocha shoe

Hi there,
I bought a pair of the above shoes and have only worn them a few times. I pulled them out of my closet... they are still in the box and the inside of the shoe is peeling like skin. I put them on and the 'skin' came off on my foot. They have been barely worn... the heel tip and foot of the shoe aren't worn or even dirty but the inside has rotted out.
Has this happened before to your shoes? I would really like a refund.
I paid $100 for them.
Size 8 [protected]-169 NWROCHA BK Calf LE

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Urszula Gajko
, US
Oct 27, 2019 9:12 am EDT

This has happened to me with TWO BRAND NEW pairs of shoes. The ones in the picture I've only worn twice and the entire shoe is disintegrating from the inside out. How do I prevent this? How can I fix this?

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M
5:37 pm EDT

Nine West purse

Pulled my purse down from the shelf and found cracks in the leather on the sides and front. I am quite surprised because I felt your brand was of upstanding quality...I have only used this bag maybe 3/4 times in the 5 years...I paid good money for this purse from your store in Charleston SC...I wish to compensated or I would like a replacement
Thank you in advance for your cooperation.

See attached photos of damage

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5:40 pm EST
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Nine West shoes - soles cracked

Hi...
I've been a faithful consumer of Nine West products for numerous years. I've always been happy with the quality until I purchased a pair of shoes that soles cracked after a short amount of time. This has NEVER happen before Granted, I've had them awhile, but I haven't been able to wear them in the condition they're in. So, they have been in my closet as they are still in very good condition, except for the sole. See attached photos.

I'm extremely disappointed on the quality of the shoe's man-made soles. I considered taking them to a shoe repair and having them resoled, then thought why should I pay for the cost of resoling a poor quality shoe. So, I am writing to show you the poor craftsmanship of these shoes and to also ask how you suggest resolving this issue.

Thank you.
Kathleen Blair

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Shaun R.
, US
Feb 17, 2018 7:11 pm EST

Hi Ms Blair.

Appreciate reading your concerns. Nine West is very well known for its line of women's shoes and accessories.

It is very possible for any such product to succumb to dry rot, especially in certain environments, where the shoes are left unconditioned.

Can you provide a purchase date?

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1:50 am EST
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Nine West my 3 pairs nine west shoes were lost!!

Order# E1493302

- 5 Dec 2017, I ordered 3 pairs of shoes.

- 19 Dec 2017, my package was delivered but it was lost.

- 6 Jan 2017, I sent email to Nine West. Your staff replied my email but it is not helpful.

- 8 Jan 2017, I have checked with FedEx. It appeared that my package was sent via FedEx SmartPost Service which is without signature-required. How do you guarantee my package will be safe after FedEx left? I do not think that this can be acceptable. In addition, it is not my responsibility that I have to waste my time to contact local authority or my credit card company because this is your mistake. Therefore, I would like to request Nine West to resend my order #E1493302 with delivery options of signature-required as soon as possible. If they were sold out, I need to get the full refund.

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10:11 am EST

Nine West ordered shoes a month ago and still no refund

Ordered 2 pair of shoes over a month ago. Have provided tracking information to customer service and still no refund. Company shipped items in separate boxes so also wants to charge $7.50 per shoe to return. I have called CS numerous times requesting a manager callback; still no call back.
Nine West shoes and CS department have been horrible these last few years. Will never buy there again and advising you to be careful when ordering from them. My advice is to buy shoes anywhere but there.

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11:35 am EST

Nine West this not a complaint-crazy request

I ordered these shoes so long ago its unreal. They are the baddest pair of shoes I own. My husband told me recently to close my eyes and put them to rest. Will you consider bringing this color and style back just one more time?
I don't know if you remember this shoe its been so long. I know its a long shot but reconsider this style and the color. light grey patent on top with a platinum heel.

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11:43 am EST

Nine West did not receive my goods

-I placed an order on 25th November
-Paid $74+ to have it shipped internationally
-Did not receive a shipping confirmation
-Went online to check order - it gave me a message "this order does not exist"
-Emailed requesting information on my order 29 November
-Did not receive a response
-Emailed again requesting information on my order - 1st December
-Did not receive a response
-Dec 3rd at 11:17 AT, Received a note from Jasmeca Taylor
-3rd December - received shipping confirmation with Fedex Tracking, noting that the order was scheduled to be delivered on 12/01/2017 at 12:51 pm!
-Tracked the order on Fedex site - found it was delivered to Illinois
-9:10 a.m. ET called your 800 number, spoke with Toya High who informed me that YOUR confirmation number has an Illinois address attached to it
-I read my confirmation email to her with MY CORRECT ADDRESS PER MY CONFIRMATION
-Received note that the customer care team will respond to me within 24-48 hours - IT'S BEEN LONGER THAN 48 HOURS
-I called your 800 again, your rep advised me that MY computer translated my address to an address in ILL (?)
-And again, I will be contacted within 24-48 hours!
-Ordered the shoes to receive them for an event 8th December
-I am receiving the feeling that Nine West is blaming me for putting the wrong address on my order!
-ON THIS COMPLAINT FORM, MY COUNTRY - BERMUDA IS NOT LISTED!

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Jammers_V
, US
Nov 27, 2018 8:38 pm EST
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Hi,

How did you reach nine west. I tried calling and the number is busy. Tried e-mailing and the address does not exist.

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7:21 am EST
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Nine West shoe and heel very bad quality

NINE WEST -high heels shoes -The quality is very bad, after 7 times of wearing them, the heel is broken and no possibility to fix .At the store were i bought the shoes, they did not want to help, saying that they do not give any guaranty after 6 months,
i only can through them away even if they look like new and after paying a lot of money for them !

the model is [protected]-192 NWFLAX BLK KID LE

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9:26 am EST

Nine West handbag

The handle of a Nine West handbag bought in Dec 2016 in Ballito, South Africa, cracked. Bottom piping is broken. NINE WEST not lasting ONE year?

I have photos but cannot emailthem to Edgars, they take only online complaints. I also doubt if Edgars will answer any complaint, as I see many other complaints are not answered.

[protected]@hotmail.com

Gail Janse van Rensburg

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12:33 pm EDT

Nine West tote bag

The straps are completely falling apart. This was a gift from this past Christmas. The rest of the bag is in like new condition. Is there any way I can get a replacement or repair for this bag. I feel this purse is too new and was too likely expensive to have such issues so soon. Please let me know whatever can be done about this. I have attached three photographs of the bag.

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christineevh
, US
Oct 10, 2017 8:04 pm EDT

I am having the same exact concern about a bag that looks to be the same judging by the pictures above. I have a brand new white, blue, and light blue tote bag that i have only used since the beginning of September and the one side of the strap completely broke off.

Nine West Customer Reviews Overview

Nine West is a popular fashion brand that offers a wide range of shoes, handbags, and accessories for women. The brand has received a lot of positive reviews from customers for its trendy and stylish products. Customers appreciate the quality of the products and the variety of styles available.

One of the most popular products from Nine West is their shoes. Customers love the comfortable fit and stylish designs of the shoes. The brand offers a variety of styles, from casual to formal, making it easy for customers to find the perfect pair for any occasion.

In addition to shoes, Nine West also offers a variety of handbags and accessories. Customers appreciate the quality of the materials used in the products and the attention to detail in the designs. The brand offers a variety of styles, from classic to trendy, making it easy for customers to find the perfect accessory to complete their outfit.

Overall, Nine West is a highly recommended brand for women's fashion. Customers appreciate the quality of the products, the variety of styles available, and the attention to detail in the designs. Whether you're looking for shoes, handbags, or accessories, Nine West has something for everyone.
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