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1.4 1037 Reviews

How responsive is Nike's customer service?

96 Resolved
931 Unresolved
Very poor 🤒
We don't know much about how Nike handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Nike and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Nike reviews and complaints 1037

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Newest Nike reviews and complaints

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8:40 pm EDT
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Nike took my money ran

I purchased a part of shoes from nikeselling.com and i waited a couple day and got no tracking number. I disputed on paypal and they emailed and asked i still wanted the shoes. I like a idiot said "yes". So i close dispute and they gave me a tracking number. I wait 3 more days and i contacted them only and they said that the factory shipped it late. It has been 9 days and the tracking is fake and they will not resond to any emails. THE ARE A SCAM DONT ORDER FROM THIS SITE.

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karamu1972
Keokuk, US
Mar 10, 2010 1:19 am EST

I put my order in on March 3, 2010 and money was taking out of my account on March 5, 2010 and I still have not received a tracking number or email saying my order has shipped. I have been looking up my order number on their site and it says it is processing but it has been saying that.

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Michael.N
, FR
Feb 10, 2010 7:03 am EST

I made 2 orders on nikeselling.com
The first one was ok, 7 business day for delivery
The 21th January 2010, i made an order for 2 jordan shoes, and i'm still waiting for the delivery
I didn't received any tracking Number
My account was debited for 130.62 US dollars, and they told me they didn't received anything?!
The name of the company that appears on my account reporting is : Net Shopping Center
I believe this company has my money but they don't transfer anything to nikeselling.com
Whatever, that is nor normal to don't have any assistance from nikeselling!
Mike

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jordan23aaah802-
, CK
Jun 16, 2009 10:26 pm EDT

nikeselling.com the best online yeezys shoes store

I purchased 3pairs shoes from nikeselling.com and i waited 3 days and got tracking number.

It has been 5 days and the package delivered and shoes are perfect. THE ARE A perfect online store. ORDER FROM THIS SITE NOW

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3:45 am EDT
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Nike - faulty trainers

i purchased 2 pairs of nike trainers (different styles) for my sons approx £40 per pair about 6 weeks ago one pair the sole has completly come unstuck and the other, the support at the heel as broken leaving a metal bar pushing through the fabric, i have no reciept so am unsure what to do

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3:55 pm EDT
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Nike poor quality for price

I have been running with Nike Air Max since the end of the 80's. I purchased a pair of Nike Air Max in Great Britain. They shoes were manufactoried in Vietnam, but I did not thing that the Quality should be any different, because the shoes are very expensive aprroximatly 150 euro.
Since I have been running with these shoes I have been having extreme problems with my left foot. It was so bad that when I got out of bed in the morning I could barely walk. Never in a million years did I think it could be the shoes. I would take a break from running until my foot felt better, then I would try again. this went on for about a six month period until I finally thought that it could only be the shoes. I bought a new pair and to my amazment it was the shoes.
So, what do I do with an expensive pair of running shoes that I paid good money for...? Good it be it is because they are now manufactored in Vietnam? Does Nike really care? Can someone send the shoes back for inspection.
I am really disappointed... [protected]@yahoo.com

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Karl Curran
, GB
Apr 22, 2011 3:02 pm EDT

I bought a Arsenal 2010/2011 football top and the Fly emirates stickers on the front are falling off. You made the same mistake on he old [protected] kits how could you make the same mistake the top was £41.00 and it was VERY poor and badly made

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3:07 pm EDT
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Nike - shoes fall apart

Every single pair od nike's I have bought for not less than $80 have fallen apart, the toe rubber comes off the plastic around the shoes comes unglued, they suck.. I did hear you can go to nike company and get new shoes...?

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2:21 am EDT
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Nike - squeaky shoes

I bought a pair of nike shoes at the store in michigan ind. after about the third time I wore them they started to squeak with every step. What can I do about this . I want a free pair or my money back .

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1:17 am EDT
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Nike inventory size for women

Good day,
I just left the nike store located in riverhead n. Y. In the tanger outlet mall. I have been shopping at this mall for over 15 years and i always go into the nike store and have a relatively excellent time shopping. I am the type of individual than enjoy the art of shopping especially at a great price. I never had any complaints. Until now! I noticethat not only did they change the store around (That wasn't the problem) . They have much less of a variety of women clothing! Its horrible!. When you first walk into the store, on the entire right side is all clothing for men. In the middle of the store, you have, clothing for men. In the back of the store, where they have the sneakers (Great choices) , you guessed it! Mostly for men!On the left hand side you have a long and wide area for the cashier and the area where the line forms. After that you have the women area which is divided in half because they also have clothing for children! Now that is soooo unfair! Why is there an entire side for men and not even one - fourth of a side for women. We all know that women shop and work out more than men! Not to sound sexist but i believe that this store is sexist! I will continue to shop there but i do believe that this store needs to restock their inventory and recogize that women love nike!

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girish shah
,
Apr 29, 2008 9:27 am EDT

i am unable to purchase shoes of size "europe 48" as the same are being very very scantily stocked at the retail outlets. And those that are availbale are very very costly and also not suited for my needs.

thanks
girish shah

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katesmark
, ES
Oct 23, 2009 3:11 am EDT

my son bought a pair of nike mercuriel puple/white football boots to start using for this season (sept) and uses them 2 times a week. They have started to split on the white area on both boots. They cost 58.00 and I am disguisted at the short length of time they have lasted.

My other son bought at the same time Adidas adinova boots and uses them the same amount of time costing 21.00 and they are still in perfect condition

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6:18 pm EDT
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Nike shoes damage

Hi, my name is Youssef.I'm from Alexandria, Egypt.I'm eight years old. I was a big fan of all Nike product, but now I am very upset, my new trainer got stitch damages at less than two monthes .I don't trust Nike now, but I don't know what to do ?because I LOVE NIKE... my mail is [protected]@yahoo.com

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3:26 pm EDT
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Nike buy from any store but finish line

Stay away from purchasing shoes from Finish Line. If you purchase a pair of shoes, even if they cost $159.99 they will make sure they are impossible to return. We bought a pair of these shoes for my daughter. The shoes were 1/2 size too big. We live 4 hours (one way) away from this store, with the closest store being 3 hours (one way) away from us. We cannot mail the shoes to them or the main company for a refund or replacement. We have to drive 8 hours to take care of this. STAY AWAY FROM THIS STORE. BUY FROM FOOTLOCKER OR ANY OTHER ATHLETIC SHOE STORE.

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9:04 am EDT
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Nike stitching

hi there i bought a pair of nike air max jr for my daughter just after christmas and now im having to replace them as the stiching has come away on both shoe's, i understand that kids footwear and clothes don't last but you expect from brand like nike that they would be a bit stronger, i don't often buy my children expensive trainers as they do get ruined but on this occastion im disgusted with them i have the trainers and will keep them, just in case someone does contact me about this matter

regards Mr R Milner

rik.[protected]@hotmail.co.uk

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4:07 am EDT
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Nike - beware!!!

Don't you ever order from them!! They have gotten my money, now it's already 3 months passed and I can't reach them - no order, no money back - nothing! Stay clear of them!

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T
5:09 am EST
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Nike bad condition

I purchest a pair of nike air max trainrs and once i had worn them a few times all the bottom have faded away at the back and around the bubble it use to be a nice whit and now its a nasty faded grey coulor i have always worn nike air max they are my favirot trainer and i pay alot of money for them i am completly disgusted with them and has put me off nike altogether if something does not get done about this i will be takeing the matter further.

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8:45 pm EST
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Nike never received my shoes and my account was charged

I purchased Nike shoes from Nikeshoxr4.net and paid via paypal.
I then contacted them multiple times via email to find out when they would be shipped and then I found a phone number on my credit card bill [protected] (CA phone #), however, when I called this number said it had been disconnected or was no longer in service.

Well, I purchased them 1/22 and I contacted them every day for the last 5 days and still nothing. I filed a complaint with paypal, but have yet to hear from them.

Before I purchased from Nikeshoxr4.net, I researched them carefully and found no complaints. HOpefully, if you are considering buying from them, you will find this complaint before you get screwed like I did. Terrible company - Nikeshoxr4 .
AVOID them: Nikeshoxr4.net
I suspect there will be more companies out there trying to take advantage of hardworking people's money... so, these services are invaluable.
Thanks for providing this service!
-Sonja

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bptheft
because, GB
Dec 16, 2009 11:01 am EST

the name looks dodgy as hell to start, but why do people think the internet means you shouldn't pay for goods on reciept. PayPal and eBay are NOTORIOUSLY bad at resolving complaints.

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dempsey
, US
Dec 16, 2009 10:53 am EST
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It has been a week and a day since i have ordered my shoes from nikeshox4.net and still have not recieved them. what is going on with this?

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9:00 am EST
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Nike fraud and scam

I purchased 2 pairs of Ugg boots and they were sent to me in one box wrapped in plastic with no booklet on care of the boots there are absolute fake and are passed offas authentic. The site does not tell you that the boots are being shipped from China. They do not answer your emails regarding returning your purchase back to them to get a refund. I suggest no one purchase their items from this website. They misrepresent themselves and leave you stuck with a product that was to be authentic and it is a fake.

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Clairexiaoshan
Clairexiaoshan
Albony, US
Jul 17, 2010 1:33 am EDT
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well, i am very sorry to hear that. i didn't purchase UGG boots. i purchased a pair of Nike, i know it is fake. but they just look real.the quality is very good. common people just can't distinguish. i like it. since it is only $64.

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10:44 pm EST
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Nike unauthentic uggs

I am in the same situation! Except, I do have a contact number and an e-mail. I was on vacation when the boots arrived and they were sitting at the post office for over a week. Trying to avoid the boots being shipped back to her, she contacted me several times via e-mail and by phone to pick up the boots at the post office. This is the contact info: Phone [protected] and e-mail: [protected]@hotmail.com. I have also filed a complaint with PayPal and I suggest you do the same. The agent there told me that if enough people filed a complaint, there would definitely have someone looking into the situation.I have also contacted the credit card company who I used to make the payment. I am hoping that that they can launch an investigation under the fraud coverage. These people are ridiculous! I e-mailed them regarding the issue and got a very short response stating that they were sorry to hear about my dissatisfaction, but that they did not sell unauthentic merchandise. That was it! no offers or attempts to resolve the matter! I am outraged and will do whatever it takes to get to the bottom of this and get my money back! Please e-mail me if any of you are able to find additional info! Thanks!

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1:02 am EST
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Nike nike not living upto its brand image

I had purchased Jordan C.P shoes worth Rs 8, 550 on the 21st of June 2008 from SSIPL Retail Shoes, South Extn, New Delhi, India. The sole of the shoe got damaged within less than 6 months.

On giving the shoes for getting it repaired, they said it couldn't be as the WARRANTY PERIOD has elapsed. The so-called warranty period was a meager 3 months.

Really feel cheated for such disgusting service being provided by Nike. I am never going its shoes again.

Regards
Akshat Gupta

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Jack poller
, AS
Jun 11, 2012 7:50 pm EDT

www.cheapnikeairmax-2011.org,
I brought a shoes from them too, they told me that they send me the shoes after they got the money. But it didn't. don't go to this website. they're are con man

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jake1231
, US
Mar 31, 2012 11:05 am EDT

This is the one without the Nike allows sales site, sales of counterfeit Nike.I bought a few pairs, all the regular serial number, not through the BBB certification

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chris
,
Sep 26, 2008 7:36 am EDT

I bought a pair of Nike Air Alaris for running and the right shoe blew out so now it just like running on bare feet. I would like to take them back and exchange them. I do not have the reciept so they probably will not take them back.

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vivekftp
, IN
Aug 15, 2013 8:14 am EDT

Yeah I got the sole problem with my last three purchases of Nike

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cperace
Elizabethton, US
Aug 28, 2012 8:44 pm EDT

Hi, i bought a pair of shocks an only had them for or five months an I've only ware them six eight to ten times an the rubber has already started to pill of was needing to know if they could do anything about it for me

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nacyjoy
city, CA
Aug 07, 2012 8:19 pm EDT

hi, i don't think they are fraud, i had bought many times from them, everytime i got very good items, so i believe they are good saler

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tony brescia
Bradenton, US
Jan 13, 2012 7:09 pm EST
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Just received a letter from Nike telling me the sole comming off my shoe was not a problem and they would not replace the shoe. Nike has poor quality and terrible customer service

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Yogi007
, SE
Nov 05, 2009 1:34 am EST

All these companies are just selling there second grade product with no quality check in India. If this happens with a US customer, these companies know that they can be sued and therefore the quality check is there. I too have encountered similar complaints with my purchase of Nike Sandals. They were of very poor quality and were got disintegrated from the back. Shame to these big brands. Anyday our Indian brands Woodland/Bata/Liberty are better.

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Jagan Kochhar
, IN
Jul 30, 2009 2:43 am EDT

Hi, I have been wearing nike shoes for over 15 years. Something similar happened to me with my first nike shoe. It was also a basketball shoe. The sole of the shoe started disintregating after 8-12 months. Later I came to know that the particular shoes for basketball are ment for wood surface and not for general concrete usage. Always check your requirements before you buy. Runners are the best and they last 3-4 years of normal city and play usage. Hope this helps. - Jagan Kochhar, Jaipur

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12:15 pm EST
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Nike - bad smell

I have bougt three pair of nike mens all leather shox for my son, and after wearing them for only a few months they smell horrible. It's an unusual strong odor, but it stinks up his entire room. You would think that shoes this costly wouldn't have this problem. Also, the top of the toe always starts to peel away. What is the deal???

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8:03 pm EST
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Nike ugg boots

I purchased a pair of Ugg Boots for my daughter thru Nike-trade.com for $95 and they arrived in plastic bags in a beat up box with no receipt or information on the boots. The boots fell apart in less than 24hrs after wearing them! I cannot find a phone # or address or any information on how to return these boots. This was the only present my daughter wanted for Christmas!

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suesue
, US
Oct 31, 2011 6:34 pm EDT

Fake Uggs! The boots were also my daughter's Christmas request.

Clairexiaoshan
Clairexiaoshan
Albony, US
Jul 17, 2010 1:47 am EDT
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WELL, WHEN I RECEIVED MY SHOES, THEY WERE PACKAGED THE SAME WAY. I ORDERED A PAIR OF UGG CARDY AND A PAIR OF JORDANS FOR MY SON. I ALSO THOUGHT THE CO. WAS IN THE US. IT TOOK ALMOST TWO WEEK FOR ME TO RECEIVE MY MERCHANDISE. I E-MAILED THEM DAILY AND THEY DID RESPOND. NOW I HAVE TO SAY, I WAS A LITTLE UNEASY ABOUT THE PURCHASE, BUT WHEN I LOOKED AT THE BIGGER PICTURE I GOT TWO PAIR OF EXPENSIVE SHOES FOR $160, TAX FREE AND DIDN'T HAVE TO PAY FOR SHIPPING. MY SON IS 13 AND WEARS A MEN SIZE 10.5. A PAIR OF JORDANS FOR HIM ALONE IS $160. I QUESTIONED IF THE UGGS WERE AUTHENTIC, BUT WHEN I COMPARED THEM WITH THE REAL UGGS I ALREADY HAVE I COULDN'T SEE A DIFFERENCE. SO I CAN SEE WHERE THE CONSUMERS CAN BE UPSET BECAUSE THE WEB SITE MISLED US THINK THEY ARE US BASED, BUT LOOK AT IT THE WAY I DID. AND ANOTHER THING TO KEEP IN MIND THOSE UGGS ARE SOLD OUT EVERYWHERE AND ARE ON BACK ORDER FOR MONTHS AT NORDSTROMS AND OTHER STORES. PERSONALLY I THINK THE ITEMS ARE AUTHENTIC, AND IF NOT THEY ARE A GOOD PAIR OF KNOCK-OFFS.

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I am a mom
Los Angeles, US
Dec 12, 2009 6:21 pm EST

### that sucks for you, cause' I and two other friends ordered boots from nike-trade and I know the real things. This was last year though... so ah Merry Christnas.

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christine smith
Waterloo, US
Feb 21, 2009 11:09 pm EST

im afraid that i too have been scammed! i ordered a coach purse through nike trade.com and got two responses from two different websites thanking me for my order and that my shoes in a size 8 will be shipped! when i try to contact them it says there is no such address and when i try to get back onto the nike trade.com it tells me i need an id# and password well im curious to see what my size 8 coach purse shoes look like if im shipped anything at all!

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Anniesgalaxy
Salt Lake City, US
Jan 30, 2009 1:28 pm EST

Definitely, I agree that any online cosumer of this store should file a complaint with PayPal and hopefully strike
an investigation. I will leave you with this thought..Unfortunately UGG boots are also made in China. I purchased all of mine at Nordstroms and when I read this article I ran upstairs to check the interior labels. All 6 pairs that is my husbands, my daughter's and myself, are all made in China! Just another stinking reminder as to why this country is where it is right now - Thanks to our lousy Politicians we sold our jobs to countries that hate us. I feel so guilty and try my best to find USA made products...those are like a rare gem in the jugle!

Support the USA! SPEAK OUTLOUD TO OUR GOVERMENT TO TRULY HELP AMERICANS NOT GREEDY CORPORATIONS! BRING USA JOBS BACK AND USA CONSUMER GOODS!

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Pam
Tupper Lake, US
Jan 12, 2009 6:02 pm EST

I had the exact thing happen, the box was broken taped and damaged. The boots were crammed in. They smell like varnish and have a shiny fur lining in them and one of them is ripped on the inside. I got them in the week of Christmas and had to travel 30 miles 2 days before Christmas to get my daughter a new pair. I filed a dispute through Paypal and they said they couldn't do anything unless there were other complaints. Now I see others on this site that have complained, but I haven't heard anything from Paypal.

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tammijacob
West Linn, US
Jan 09, 2009 2:19 pm EST

i am in the same boat! these people are scammers! file with the better business bureau! shut them down!

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lvargas
Whitt, US
Jan 08, 2009 10:41 pm EST

I am in the same situation! Except, I do have a contact number and an e-mail. I was on vacation when the boots arrived and they were sitting at the post office for over a week. Trying to avoid the boots being shipped back to her, she contacted me several times via e-mail and by phone to pick up the boots at the post office. This is the contact info: Phone [protected] and e-mail: mybizway@hotmail.com. I have also filed a complaint with PayPal and I suggest you do the same. The agent there told me that if enough people filed a complaint, there would definitely have someone looking into the situation.I have also contacted the credit card company who I used to make the payment. I am hoping that that they can launch an investigation under the fraud coverage. These people are ridiculous! I e-mailed them regarding the issue and got a very short response stating that they were sorry to hear about my dissatisfaction, but that they did not sell unauthentic merchandise. That was it! no offers or attempts to resolve the matter! I am outraged and will do whatever it takes to get to the bottom of this and get my money back! Please e-mail me if any of you are able to find additional info! Thanks!

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DCP
Appleton, US
Jan 02, 2009 10:57 am EST

I purchased what I was told Authentic UGG boots for my daughter. They are FAKE!
1.Once again the web site states that the boots come in their original package and placed inside another box.
* Boots were jammed into a cardboard box not even half the size of the original box they were suppose to come in.
2. We have other UGG Boots. The ones we ordered from this place doesn't even use similar lining of an authentic pair.
3. The outside material is rough and has marks on them.

We paid $105.00 as well and we used Paypal. I have filed my dispute with paypal and hope they are able to resolve this mess. My attempts to contact the company have been yielded no communication from their part. THESE GUYS ARE A FRAUD! If you used paypal, file a dispute. Paypal will do a lot of the legwork for you.

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karen lin
, US
Dec 28, 2008 10:19 am EST

If any of you want to get to the bottom of this you can join me. I don't care if I have to make a personal visit I will be reimbursed. K. Lin

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9:49 am EST
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Nike scammers

I purchased a pair of "UGG boots" from nike-trade.com for $105.00. The site says they are based out of California and their products come in the original box and are authentic however; when they arrived in the mail, they not only come from a sweat shop in China, but they come shoved into a tiny, plain brown box with tons of tape all over it and when I opened it I got an overwhelming bad smell as well as discovering a very cheaply made, fake pair of Ugg boots. Which might I add were about 4 sizes too small. When I contacted nike-trade for a return authorization number (which their site says you only have 5 days to obtain) I got NO response. They would not answer any of my emails and there is no ligit place to call. PLEASE don't make the same mistake I did. I am not only out $105.00 but I'm without the only thing my daughter wanted for Christmas. Stay far away from www.nike-trade.com (also known as www.uggcenter.com)

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suesue
Middle Island, US
Jan 07, 2009 5:40 pm EST

Fake Uggs! Same exact story... I was scammed in the same exact way, AND the boots were also my daughter's Christmas request. WHO can help?

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Danielle 84
England, GB
Jan 01, 2012 7:24 pm EST
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Order num [protected]. My num [protected]

Clairexiaoshan
Clairexiaoshan
Albony, US
Jul 17, 2010 1:35 am EDT
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well, i am very sorry to hear that. i didn't purchase UGG boots. i purchased a pair of Nike, i know it is fake. but they just look real.the quality is very good. common people just can't distinguish. i like it. since it is only $64.

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arilee2005
Inglewood, US
Feb 05, 2009 12:00 pm EST

WELL, WHEN I RECEIVED MY SHOES, THEY WERE PACKAGED THE SAME WAY. I ORDERED A PAIR OF UGG CARDY AND A PAIR OF JORDANS FOR MY SON. I ALSO THOUGHT THE CO. WAS IN THE US. IT TOOK ALMOST TWO WEEK FOR ME TO RECEIVE MY MERCHANDISE. I E-MAILED THEM DAILY AND THEY DID RESPOND. NOW I HAVE TO SAY, I WAS A LITTLE UNEASY ABOUT THE PURCHASE, BUT WHEN I LOOKED AT THE BIGGER PICTURE I GOT TWO PAIR OF EXPENSIVE SHOES FOR $160, TAX FREE AND DIDN'T HAVE TO PAY FOR SHIPPING. MY SON IS 13 AND WEARS A MEN SIZE 10.5. A PAIR OF JORDANS FOR HIM ALONE IS $160. I QUESTIONED IF THE UGGS WERE AUTHENTIC, BUT WHEN I COMPARED THEM WITH THE REAL UGGS I ALREADY HAVE I COULDN'T SEE A DIFFERENCE. SO I CAN SEE WHERE THE CONSUMERS CAN BE UPSET BECAUSE THE WEB SITE MISLED US THINK THEY ARE US BASED, BUT LOOK AT IT THE WAY I DID. AND ANOTHER THING TO KEEP IN MIND THOSE UGGS ARE SOLD OUT EVERYWHERE AND ARE ON BACK ORDER FOR MONTHS AT NORDSTROMS AND OTHER STORES. PERSONALLY I THINK THE ITEMS ARE AUTHENTIC, AND IF NOT THEY ARE A GOOD PAIR OF KNOCK-OFFS.

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amermaid12
, US
Jan 17, 2009 12:50 pm EST

UUUGH same thing happened here. i just got the boots in the mail about an hour ago. it PISSES ME OFF. is there any way I can get my money back?

ComplaintsBoard
D
2:13 pm EST

Nike smell terrible

My parter has bought his son several pairs of football boots/astros over the last few months because each pair developed an awful smell like cats urine. we have realised through this web page and television we are not the only people. could you tell me what nike are doing about this? and how i can go about resolving this constant problem please.

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loulou
Macclesfield, GB
Mar 16, 2009 9:32 am EDT

i bought a pair of nike football boots for my 9 year old son in september he weres these boots once a week . they are washed with soap and water and have a very strong unplesant odour i have been informed this maybe a fault and due to the fibers of which they are made!

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sandra mackey
,
Nov 25, 2008 3:13 pm EST

thank god someone else had the same smelly problem with nike soccer boots we couldnt have our sons boots in the house we had them in a bage with drier sheets to cover up odour liks cats wee..did phone sports shop and they promise to replace after we heard on the consumer programme of a recallc

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Joe Fisher
Sale, GB
Feb 23, 2010 4:02 pm EST

This smell is still happening with Nike boots, I bought apair for my son in Jan 2010 and had to take them back in Feb 2010 (he wore them once), awful smell of cat pee.
surely these boots should be removed from sale

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carly aldred
, GB
Jan 18, 2009 4:09 am EST

nike boots are a absolute disgrace i bought them for 45 pound and they aint even good quality they smell cat wee we have to leave them in a carrier bag hidin away because they smell to much.

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April
, GB
Dec 07, 2008 6:45 am EST

Hiya, my dad bought my brother a pair of football boots and we are having the same problem.. They smell like cats wee..
How did you go about getting your money back? Did you just ring the sports shop that you bought them from?

ComplaintsBoard
K
1:00 pm EST

Nike smelly

i bought my son a pair of nike mercurial football boots to start of the new football season in september he only wore the boots twice and they smelt so bad we put them in the shed, i bought more adidas this time, then i was watching the watchdog programe and noticed they had lots of complaints about these boots and a nike representative said you could go to the store you purchased them from and get a refund with or without a reciept i only wish nike had sorted this out with the sports direct store i purchased mine from i was told i had heard the information wrong after a heated conversation with the store manager he told me to go home find out the correct information then go back and apologise to him as you can imagine i am furious with sports direct and nike bad communication bad managment skills i was reduced to swear i am disguisted nike buyers beware ! i will never shop in sports direct again and never buy nike again.

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tony r
,
Nov 27, 2008 1:08 pm EST

bought mine from the same store in hull and i exchanged them in the rotherham
store with no receipt. i did have to wait 30 mins before i got the new boots
i also rang head office who said that there would be no problem with a exchange the ones we come out with was the blue nike boots and got a new receipt and £3.00 cash back on a gift card hope this helps you .

Nike In-depth Review

Product Range and Quality: Nike offers a wide range of products that cater to various sports and activities. From running shoes to basketball gear, their product selection is extensive and diverse. The quality of Nike products is exceptional, with a focus on durability, performance, and comfort. Whether you're a professional athlete or a casual fitness enthusiast, Nike's product range and quality are sure to meet your needs.

Website Design and User Experience: Nike's website design is sleek, modern, and user-friendly. The layout is intuitive, making it easy to navigate through different categories and find the desired products. The search function is efficient, allowing users to quickly locate specific items. The website also provides detailed product descriptions, sizing charts, and customer reviews, enhancing the overall user experience.

Pricing and Value for Money: Nike products are known for their premium quality, and as a result, they are often priced higher compared to other brands. However, the value for money is excellent considering the durability and performance of the products. Nike occasionally offers discounts and promotions, making their products more affordable and providing customers with good value for their money.

Customer Service and Support: Nike's customer service is commendable. They have a responsive and knowledgeable support team that can be reached through various channels, including phone, email, and live chat. They promptly address customer inquiries, provide assistance with product-related issues, and ensure customer satisfaction. Nike's commitment to customer service sets them apart from their competitors.

Shipping and Delivery: Nike offers reliable and efficient shipping services. They provide accurate tracking information, ensuring customers can monitor the progress of their orders. The delivery times are generally prompt, and Nike takes necessary measures to ensure that products are well-packaged and protected during transit. Overall, their shipping and delivery process is smooth and reliable.

Return and Exchange Policy: Nike has a flexible and customer-friendly return and exchange policy. They allow returns and exchanges within a specified timeframe, provided the products are in their original condition. Nike provides clear instructions and guidelines for the return process, making it hassle-free for customers. They also offer free returns, which adds to the convenience and customer satisfaction.

Brand Reputation and Trustworthiness: Nike has established a strong brand reputation over the years. They are known for their commitment to quality, innovation, and performance. Nike's association with top athletes and sports teams further enhances their credibility and trustworthiness. Customers can rely on Nike to deliver products that meet their expectations and provide a positive overall experience.

Social Responsibility and Sustainability Initiatives: Nike has made significant efforts in social responsibility and sustainability. They have implemented initiatives to reduce their environmental impact, such as using sustainable materials and reducing waste. Nike also supports various community programs and initiatives, promoting inclusivity and equality. Their commitment to social responsibility sets a positive example in the industry.

Innovation and Technology: Nike is at the forefront of innovation and technology in the sports industry. They continuously strive to develop and incorporate cutting-edge technologies into their products. From advanced cushioning systems to moisture-wicking fabrics, Nike's innovative approach enhances performance and comfort. Customers can trust Nike to provide them with the latest advancements in sports technology.

Overall Customer Satisfaction: Overall, Nike excels in meeting customer expectations and delivering a satisfying experience. Their wide product range, exceptional quality, user-friendly website, and excellent customer service contribute to high levels of customer satisfaction. Nike's commitment to innovation, sustainability, and social responsibility further enhances their reputation. Whether you're a professional athlete or a casual sports enthusiast, Nike is a brand that consistently delivers on its promises.

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