Menu
Nike Customer Service Phone, Email, Contacts

Nike
reviews & complaints

www.nike.com
www.nike.com

Learn how the rating is calculated

1.4 1027 Reviews

Nike Complaints Summary

96 Resolved
930 Unresolved
Our verdict: If considering services from Nike with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Nike has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Nike. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Nike reviews & complaints 1027

Filter reviews by rating
5
1 review
4
0 review
3
0 review
2
0 review
1
0 review
Sort by:

Newest Nike reviews & complaints

ComplaintsBoard
T
1:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Nike the most beautiful jordans i've ever seen are not good quality and my heart is broke.

Ive included a photo of a pair of jordans I bought for myself for christmas, well I never even got to wear them until january 2017. Well I wore them no more than 3 days a week for maybe 7 hours at work. Im a 40 year old pharmacy cashier so no wetness, no scuffs, destruction of any type yet right away I noticed lots of velvet peel. Its aweful. I actually bought three outfits for work just to match these which I paid $108.00 for. I work minimum wage and support four teenagers I cannot really afford to have this happen because I cant afford to buy myself another pair. I absolutly love this color! What can I do? Please help
[protected]@gmail.com

Read full review of Nike
View 0 more photos
Hide full review
ComplaintsBoard
O
12:19 am EDT

Nike advertisements

I was online shopping and went to Groupon to see if they had coupons for Nike shoes and they did. One coupon said free Nike shoes, of course I clicked on coupon and it sends me to free Nike shoes that had 12 pair to choose from and your header said free Nike shoes for training and gym. Awesome so I pick the Nike tr6 black white and grey pair, then proceed to pick another pair BC I thought 1st pair was free, so I then picked out Nike zoom Terra kiger 3 size 7 as well. Went to check out and they never took the tr6 off my bill. So I'm writing to you BC your advertising or if you want to blame Groupon then your site when I clicked on the free shoe coupon should have never brought me to the header that said Nike free training and gym. Now I believe I am in titled to the tr6 and for the wait confusion frustration and me only ever buying your shoes should get my order for free. Email me back with your thoughts, thank you.

Read full review of Nike
Hide full review
ComplaintsBoard
D
10:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Nike nike men's air max audacity 2016 basketball shoes

My son has worn these shoes for 6 games - after the first game one of the white elastic strings popped out. Now as you can see from the pictures below several of them have snapped. We take very good care of these shoes they have only been worn on the court - never outside. I'm very disappointed in the quality of these shoes. I feel that for $79.99 they should have at least lasted the spring basketball season. I feel that the Nike name is synonymous with quality and these shoes did not live up to that standard. We would like a refund. We purchased these shoes at Academy in Pearland Texas in March. I look forward to hearing from you.

Denise Spruiell - [protected]@htbna.con
[protected]
202 Prairie Wilde Friendswood, TX 77546

Read full review of Nike
View 0 more photos
Hide full review
ComplaintsBoard
J
9:24 pm EDT

Nike nike shox

I've purchased multiple pair of nike shox and every pair the soles some off in time unfortunately nike has a 2 year replacement policy with the date on the tongue of the shoe at which time has expired being when I purchased them they were already pass the 2 yr date. Every pair has sole separation... I love the look of these shoe although they cost upper to 100 dollars U.S. you would expect a higher quality shoe...

Read full review of Nike
Hide full review
ComplaintsBoard
K
5:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Nike shoes

No just a suggestion. I was walking my dogs this morning and a neighbor had their sprinklers on. As I walked through the water on the sidewalk I started to notice how slick the bottom of my shoes got and no later of me finishing that thought I found myself slipping and falling to the ground.

They are nice brand new cross trainers. I don't understand why you would make athletic shoes so slippery. People just don't train indoors people like to run or walk outside. You would think your shoes that you charge over a hundred dollars for could handle a little water on the sidewalk.

Just kinda disappointed. I love your brand but I gotta worry about walking in a puddle and possibly falling and breaking my ###. Something's gotta change.

Hope this finds the right department. You guys could have lawsuits up the ### if people have the same thing happen to me.

Just some food for thought.

Read full review of Nike
Hide full review
ComplaintsBoard
A
6:14 am EDT

Nike nike shoes bought 3 months ago

I purchased my Nike shoes about 3 months ago.. I am so disappointment in them.. I never buy shoes for my self and if I do they are the cheap ones at Walmart.. so this time I decided to get something nice because I would be trying to walk more.. I had a gift card from my mother n law.. for 50 dollars and these shoes were on sale for that much.. so I decided to actually buy myself these shoes.. they have not last long at all, which is a huge disappointment. The seal on the toe is already coming off and then another spot my toe is almost coming out of the netting part of the shoes.. I don’t understand how shoes could come apart in 3 months.. what a huge disappointment… thank you for taking the time to listen.. I am not happy with this product at all… I love the color of the shoes some much.. but wasn’t worth my money..

Read full review of Nike
View 0 more photos
Hide full review
ComplaintsBoard
K
10:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Nike nike vapor softball / baseball molded spikes

My wife and I have purchased 5 pairs of the Nike molded VAPOR softball / baseball spikes in the past 18 months and 4 of them have had the molded cleats break of while playing. I'm 57 years old, 175 lbs and play 2-4 times per week. No way these cleats should be breaking.

If you're wondering why 5 pair, I bought the first and loved the fit, comfort and style (I'm a Nike apparel guys as well) so I bought a spare pair. The first pair lasted only about 9 months, I wasn't happy but thought it was a fluke and bought a couple more pair to last me my lifetime. After about 2 months the cleats broke on one pair. My wife decided to surprise me and order another pair (1/2 to big) when she realized the error she ordered another pair in my true size. At that point I had 3 pair and thought I wouldn't be set again :) Well, in the last 4 weeks 2 have had the cleats break off and not I'm down to my 1/2 size to large pair. So frustrating, since I called Nike Customer Service after my last ones failed and they said since I bought them from a 3rd party retailer there is nothing they could do. These were all brand new in box spikes and I wear sandals to the fields and put my spikes on there. Really expected more from Nike as a company. Have a travel tournament this weekend and need to buy another pair, this time it won't be Nike!

Read full review of Nike
Hide full review
ComplaintsBoard
S
12:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Nike nike golf hats and visors with velcro

I have been and hope I will continue to be a loyal customer of Nike products. I have at least 12 pair of Nike shoes currently I can wear. I have even ordered the custom Nike's. I have at least 100 T-Shirts. Twenty+ pair of shorts and not to mention socks.
My complaint that I hope you can rectify is, your hat products. I love the way they fit but my problem is the Velcro doesn't last long at all and I find myself having to constantly replace them. I have purchased at least 5 Heritage86 Dri-Fits. 4 NikeGolf, 4-Featherlight Visors. Not one has lasted more than a month due to the Velcro. I have had to purchase extra Velcro at sewing shops to keep the hat.
I'm curious to what you can do to rectify this.

Read full review of Nike
Update by Staci Stewart
Apr 19, 2017 12:59 am EDT

Please contact me

Hide full review
ComplaintsBoard
K
8:40 pm EDT

Nike nike free train force flyknit

On the inside heel of the shoes, the stitching for the vertical support and pull loop is exposed. Despite tryng thick and thin socks, I got blisters/abrasions in my heels. These were only worn for walking around the office and not for anything resembling running or training. After letting my blisters heal, I even tried wearing them without socks in the hopes that maybe it was the socks bunching up, but it was quickly apparent that this was worse. I love the look and buy many Nike products, but these are unwearable. I have looked at similar Nike shoes and there is an extra lining, so my guess is this issue has been corrected. I have pictures of shoes and my heels if that helps.

Read full review of Nike
Hide full review
ComplaintsBoard
J
3:30 am EDT

Nike nike trainers

Good day, I have always loved the Nike brand and have always been a loyal member to Nike. The quality of Nike running shoes have dropped substantially, the two pairs that I own have gone flat and the soles started falling off. It seems like knock offs.They have been bought from a leading retailer which had cost me a fortune. I don't think I will be investing in Nike again. Total rip off. Will need to now source a new brand as the 2 pears of Nikes cannot be used .

Read full review of Nike
Hide full review
ComplaintsBoard
A
9:44 pm EDT

Nike air max sequent 2

I love nike air max shoes but they go flat so fast. I kept telling myself not to buy them because they are a waste of money. But i love the way they look. I bought the nike air max sequent 2 about 1 month ago and they have already gone flat. I am beyond disappointed. With all the money that nike makes you would think that the shoes would last longer than they do but they don't.

Read full review of Nike
Hide full review
ComplaintsBoard
M
7:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Nike nike zoom all out up [protected]

My son got me these pair of Nike zoom in blue/green January 18 2017. Its been less then 60 days and the air came out of my left shoe. When I walk I feel unbalanced. I love these pair of shoes so much that i went out and bought myself another pair in black for work in February 2017. Now I'm worried about my black ones going bad since I wear those 5 days out of the week.

Read full review of Nike
View 0 more photos
Hide full review
ComplaintsBoard
R
8:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Nike defective glue

Re: Nike shoe model #[protected]. Size 10.5 (US), width 4E.
Extremely comfortable shoe but every pair has the sole coming detached well before the sole and top are ready for the trash. I don't go wade fishing in them but occasionally and rarely I walk in dewy grass. It seem the glue is water soluble and the 1st place that comes loose is the toe shield right in front. Now I have an old pair of Sketchers that I do use for wade fishing and the soles are still well attached. I currently own 6 pair of these particular shoes and I wish I could show the photo I took of 3 pair of them.
Nike really needs to do something about their sole glue. Ask Sketchers what they use. Nike owes me at least one new pair of shoes for my having to dump them before a normal wear-out time expires.

Read full review of Nike
Hide full review
ComplaintsBoard
S
10:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Nike nike factory store bluffton south carolina

I am from London Ontario​ Canada.
Vacationing in Hilton Head.
I made a purchase at your factory store in Bluffton S.C.
I spent my day shopping at the Tanger Outlets today.
My children and I are big Nike fans and love to shop the factory stores in order to take advantage of the great pricing you offer on unsold inventory.
I purchased a pair of Nike Zoom Mercurials.
After spending at least an hour in your store shopping for myself while my children picked out they favorite items.
My daughter approached me about purchasing a pair of shoes for her boyfriend.
I was hesitant at first as I have limited space in my luggage for an extra pair of shoes.
After purchasing so much Apparel though out the day.
Since she is my daughter and it would make her happy I agreed to letting her pick out a pair of shoes for her boyfriend.
Long story short when we returned to the resort I inspected the shoes closer only to find out that they were both for the left foot.
Now I know there's an abundance of alligators in and around this neck of the woods I still don't think anyone would buy two shoes that were for the same foot no matter how great the discounted​ price is.
I thought that I could resolve the issue by placing a call to the store and discussing a resolution with the shift manager.
After be on hold for about 15 minutes she came up with the idea that she would send me a box to the resort I would package the shoes and send them back to store and then she would send me back the correct configuration. Then she put me on hold again to check to she if there was a box of the same shoes with two rights in it to make this whole ring around the Rosie shipping experience a reality.
She came back to the phone and told me that they did not have any size 9 zoom Mercurials at all in the store.
Is it possible that someone my have purchased the shoes with two rights.
Any who resolution without​ putting me a a great inconvenience is possible and to top it of I can't even go home with the pair of shoes that my daughter's boyfriend things he will be receiving as a gift from his girlfriend. As she had sent him a picture of them to see if he would like them.

Anyhow I am trying to enjoy my vacation with my family and enjoy all that my anniversary/spring break vacation I envisioned is supposed to be.

I am now having to deal with trying to sort out this incredibly unbelievable inconvenience brought upon me due to the lack of attention to detail and customer satisfaction your staff has shown me.

Please help me understand how this can happen in a Nike establishment.

Read full review of Nike
Hide full review
ComplaintsBoard
D
11:27 pm EDT

Nike nike dart sock collaboration stone island

Purchased the shoe online from Sneakers and Stuff (via Order NO. 831730) sometime in February 2017. Sneaker was delivered through Oregon and then to Malaysia where I stay. Kept the sneaker for a while and only managed to take it out to wear today and noticed alot of defects.

1. Some paint marks on 2 sides of the sneakers
2. Visible tearing on 2 portions of the sneakers
3. Visible glue marks on one side whereas the other side has none.

Read full review of Nike
View 0 more photos
Hide full review
ComplaintsBoard
T
12:16 pm EST

Nike nike huarache baseball cleat

I purchased these shoes for my son who wore them 3 months. The max air strip on the bottom of the shoe has deflated and it leaks water in to the point that it is not wearable. This particular shoe has a printed manufacturer number on a tag vs on the shoe itself and therefore is not permanent and comes off as it is in our case. I spend over a thousand dollars a year on nike apparel and shoes and expect a company of this size to stand by defunct products; especially those which cost over a hundred dollars. I have been a loyal customer for over 17 years and have always gone back to Nike because of their customer service. Upon speaking to claims department today, 3/9/2017 there was no resolve. No offer for a refund, exchange of shoe, repair. Nothing. Very disappointing. I will be looking elsewhere for my sons cleats.

Read full review of Nike
Hide full review
ComplaintsBoard
J
9:35 am EST

Nike womens nike airmax dynasty 2 running shoe

I recently purchased the womens Nike Airmax Dynasty 2 running shoe. I purchased the shoes from Famous footwear in Mentor Ohio 7990 Plaza Boulevard Mentor Ohio 44060 on February 20th. I was very excited to find a pair of all black running shoes that fit me perfectly. On February 24 I was excited to try out the new shoes with my first run outdoors of the year with the weather being unseasonably warm. I was impressed with how comfortable the shoes were, I was actually able to run a few more miles than I normally would. After my run during my stretching I noticed a tear in the webbing on the toe of the shoe! I was greatly disappointed, Nike shoes are not the most affordable shoe on the market, and seeing a rip in the shoe after one time wear was a bit frustrating. I did not go to the place of purchase, I wanted to write directly to Nike in hopes of a replacement pair but in a shoe that wont rip so easily. Thank You for your time and I hope to resolve this quickly. my E-mail is jeanm.[protected]@sbcglobal.net phone [protected]

Read full review of Nike
Hide full review
ComplaintsBoard
B
12:04 pm EST

Nike shoes

Hi
I had visit a store with sign of Nike and I asked the employe of that store
For return which I think noon of them they had train about how to talk to the customer and they said they don't have return finally I changed my mine and i didn't buy so I wish somebody talk to them
And train them for customer right and customer service I believe Nike is big name
Thanks

Read full review of Nike
Hide full review
ComplaintsBoard
K
7:36 pm EST

Nike women shoes

I have a large foot for a women so I have to wear men shoes .. how come women shoes don't come no higher then a 12 I wear a 13 it is not my fought it's genetics ... all I want is a pare of pink nikes in my size . There should be someplace for women to buy nikes in women sizes not men I don't like that I have friends also who would like to have the shoes in a larger size .. in my adult life I have never worn women gym shoes... thank u for listening hope u can help

Read full review of Nike
Hide full review
ComplaintsBoard
T
2:38 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Nike nike flex show tr 4

Hello

I am inquiring about a pair of the above shoes that I purchased this past Fall 2016. I have unfortunately disposed of the receipt as I was not forecasting to have a problem. The pair was purchased at the Famous Footwear in Marlton, NJ 08053.
I have provided pictures of the shoe, the damage and the shoe box which I did keep. The damage is on the right shoe outside the fabric has shredded causing a whole. I have put a white tissue in the shoe to better show the hole developing. My concern is why did the shoe start to fall apart so soon after purchase? The shoes are great, very comfortable and I like them very much except they are falling apart. I am sure the life span is not suppose to be a few months.
What if any warranty is available for me to utilize to either fix or get a replacement?

Thank you
Todd Young
222 Woodbine Drive
Marlton, NJ 08053
856.988.9044

Read full review of Nike
View 0 more photos
Hide full review

Nike In-depth Review

Product Range and Quality: Nike offers a wide range of products that cater to various sports and activities. From running shoes to basketball gear, their product selection is extensive and diverse. The quality of Nike products is exceptional, with a focus on durability, performance, and comfort. Whether you're a professional athlete or a casual fitness enthusiast, Nike's product range and quality are sure to meet your needs.

Website Design and User Experience: Nike's website design is sleek, modern, and user-friendly. The layout is intuitive, making it easy to navigate through different categories and find the desired products. The search function is efficient, allowing users to quickly locate specific items. The website also provides detailed product descriptions, sizing charts, and customer reviews, enhancing the overall user experience.

Pricing and Value for Money: Nike products are known for their premium quality, and as a result, they are often priced higher compared to other brands. However, the value for money is excellent considering the durability and performance of the products. Nike occasionally offers discounts and promotions, making their products more affordable and providing customers with good value for their money.

Customer Service and Support: Nike's customer service is commendable. They have a responsive and knowledgeable support team that can be reached through various channels, including phone, email, and live chat. They promptly address customer inquiries, provide assistance with product-related issues, and ensure customer satisfaction. Nike's commitment to customer service sets them apart from their competitors.

Shipping and Delivery: Nike offers reliable and efficient shipping services. They provide accurate tracking information, ensuring customers can monitor the progress of their orders. The delivery times are generally prompt, and Nike takes necessary measures to ensure that products are well-packaged and protected during transit. Overall, their shipping and delivery process is smooth and reliable.

Return and Exchange Policy: Nike has a flexible and customer-friendly return and exchange policy. They allow returns and exchanges within a specified timeframe, provided the products are in their original condition. Nike provides clear instructions and guidelines for the return process, making it hassle-free for customers. They also offer free returns, which adds to the convenience and customer satisfaction.

Brand Reputation and Trustworthiness: Nike has established a strong brand reputation over the years. They are known for their commitment to quality, innovation, and performance. Nike's association with top athletes and sports teams further enhances their credibility and trustworthiness. Customers can rely on Nike to deliver products that meet their expectations and provide a positive overall experience.

Social Responsibility and Sustainability Initiatives: Nike has made significant efforts in social responsibility and sustainability. They have implemented initiatives to reduce their environmental impact, such as using sustainable materials and reducing waste. Nike also supports various community programs and initiatives, promoting inclusivity and equality. Their commitment to social responsibility sets a positive example in the industry.

Innovation and Technology: Nike is at the forefront of innovation and technology in the sports industry. They continuously strive to develop and incorporate cutting-edge technologies into their products. From advanced cushioning systems to moisture-wicking fabrics, Nike's innovative approach enhances performance and comfort. Customers can trust Nike to provide them with the latest advancements in sports technology.

Overall Customer Satisfaction: Overall, Nike excels in meeting customer expectations and delivering a satisfying experience. Their wide product range, exceptional quality, user-friendly website, and excellent customer service contribute to high levels of customer satisfaction. Nike's commitment to innovation, sustainability, and social responsibility further enhances their reputation. Whether you're a professional athlete or a casual sports enthusiast, Nike is a brand that consistently delivers on its promises.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Nike customer service

Phone numbers

1800 062 3550 1800 811 6453 More phone numbers

Website

www.nike.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Nike?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Nike Customer Service. Initial Nike complaints should be directed to their team directly. You can find contact details for Nike above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Nike. Discuss the issues you have had with Nike and work with their customer service team to find a resolution.