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1.4 1027 Reviews

Nike Complaints Summary

96 Resolved
930 Unresolved
Our verdict: If considering services from Nike with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Nike reviews & complaints 1027

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Newest Nike reviews & complaints

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2:10 pm EDT
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Nike product

I bought a pair of Nike men's sandals on 8/11/2017 and the first week of October the ripped out the side of both sandals, I am very disappointed in the quality of this product. The product number is [protected] that was purchased from kohls in Wentzville mo. This is a $30.00 pair of sandals that I paid $22.50 plus tax and I still have the receipt. All of the products purchased on this receipt was Nike.

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8:20 am EDT
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Nike I am complaining what I believe is a faulty product.

My daughter bought 2 pairs of Nike sneakers. One black pair and one bright pink pair. She has been wearing the black pair for the last two months only and we think that the "tongue" or top of the shoe is made what feels almost like satin. When she laces the shoe up the laces tore the "tongue" or top of the shoe. Please see attached photos. She hasn't worn the Pink one yet but the same will happen as it is made out of the same material.

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12:31 pm EDT

Nike customize option

I am unhappy with the customize option because yall do not add new shoes to customize and some shoes don't have enough colors to choose from, you should put more colors in for all shoes and make more shoes customizable, including jordan's. there are more than one of the same shoe that have very limited colorways and it does not make sense, i think yall should definitely do something about this.

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9:20 am EDT

Nike nike air ring leader low size 9 dark grey / black [protected]

Good morning,
Bought this shoe about a month ago. The heel on the right shoe started squeaking with each step. Thought it would break in but still as loud it not louder. It is embarrassing to walk around people and it makes me change the way I am walking to try to avoid the squeaking. Can I get them replaced?
Thank you for the help
Jim Fischer
[protected]

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3:10 pm EDT
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Nike girl children’s socks

I purchased a large package of girl children’s socks for my 8 year old daughter. She wears a size 2Y shoe and got the right package for her shoe size. She was able to wear them one time but after the first wash and dry they shrunk down to a small children’s size and she was not able to wear them again. Her and I am very upset. It was a huge waste of money. I had to go back to the store and buy her new socks again.

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pobarjenkins
Minneapolis, US
Oct 18, 2017 2:43 am EDT
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If you bring the socks, packaging, and receipt back to the store of purchase then they should be able to offer you a replacement or refund.

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L
7:10 am EDT

Nike sneakers

Purchased a pair of Sneakers at an outlet out of state this summer for my son as school shoes. He started wearing them Sept 3 and they already have Holes! He only wears them to school, has not been in any odd terrain that would cause holes. I contacted support and had TERRIBLE customer service and told to bring them back to where I got them. Again, I got them OUT OF STATE! for a company that claims to stand behind their products so much They dont seem to very helpful in getting this issue taken care of!

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8:38 am EDT
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Nike nike overplay viii sole breakage 3 pairs!

Dear Nike,

I am a very loyal long-term customer, and am generally very content with my Nike sports gear. However, over the past 6 months, I have had a failure on 3 pairs of Men's Nike Overplay VIII shoes: the outside sole on the left shoe has cracked and broken on each pair. (I like the Overplay line because of the slightly larger "footbox" that fits me very well) On the first pair, when it cracked, after about 4 hours of court time, I thought it was just a fluke, and went back to Dick's Sporting goods and just bought another pair of the exact same shoe. After the 2nd pair cracked, I went back to Dick's Sporting to see if they would replace them (3 weeks old), but they would not accommodate me. I then purchased a 3rd pair, which have now also just come apart. I am a 55 year old, 180 lb man, who spends a couple hours a week on the court to stay fit. These shoes should last more than a couple of months. Subsequently, I purchased the later versions of the "Overplay", and see that the sole has been re-designed. Can you accommodate me with a couple pair of replacement shoes? Men's 10.5, in Black. I have attached photos of the defect for your reference. Thank You, Mike at [protected]@outlook.com

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10:32 am EDT
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Nike wmns nike flex 2016 rn shoes on

3 weeks ago I received a pair of WMNS Nike Flex 2016 RN from my parents and i wore them for the second time when they tore. I was running and the shoe scrapped along the side walk and tore. This is anaccpetable. They are running shoes and should not be this fragile. I attacted a photo. I am very upset about this and hope that my complaint will not fall on deaf ears. As it was a present I do not have the slip but i still have the box. The shoes were purchased at the Nikr outlet in Atterbury Pretoria. Unfortunately I cant bring them back as I live in Tzaneen, Limpopo.
I always thought Nike shoes are good quality and was so happy when I received them but this situation makes me wonder if we are just paying for the name and not the quality. I am hoping to hear from you.

Regards
Liberty

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8:49 pm EDT

Nike nfl

Just letting you know that my husband(a sheriff's deputy) and I will no longer be purchasing your products due to your support of those NFL players who are protesting police officers, the national anthem and our American flag. We had ALWAYS chosen Nike first but no longer will I take hard earned and heavily taxed money to support your company. Now, I know this message means nothing to you because your company only cares for the exceptional and not the ordinary individual but I do intend to spread this information to other ordinary individuals such as myself.

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10:54 pm EDT

Nike nike athletic shoe

I purchased these shoes from Dicks Sporting Good store on 8/31/17. My son has worn them for the past month to school and they have already several rips and holes in the thin material. Normally a pair of $70 shoes will last him up to 6 months but not these. My son will now have to go to school wearing ripped shoes because I can only afford one pair of shoes every 6 months. I am a dissapointed customer, we normally only buy Nike shoes because of the quality. But after this purchase I will no longer purchase any Nike shoe.

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10:10 pm EDT

Nike softball cleats

Hi,
my name is Sarah Filapello, and I'm a true nike product customer... to golf clubs, cleats for baseball and softball, football stuff and clothing... this pass softball season I bought my daughter a pair of nike cleats like we usual do.. we bought then in June... this past week we had our last tournament of the season, and into my daughter's second game the clear fell apart.. we had no other pair with us cause our last pair lasted over 2 season.. we then asked other parents if they had extra cleats on them and no one did.. my daughter is a short stop and is a starter, so we ended up using medical tape to fix t hwm so she could play the rest of the game and the game after.. I have to say I have never been more disappointed in a nike product than this.. we spent over a 100 dollars on them and they didn't even last 3 1/2 months... this will make me think twice about buying a new pair ...

Thank you,
Sarah filapello

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9:29 am EDT
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Nike nike flip flops with ankle sling

I purchased 2 pair of these Nike flip flops for my 3 year old twin boys 3 months ago. I also purchased Nike flip flops last year and they have held up wonderfully. I passed then down to my nephew and god son and they are still wearing them. I am very disappointment in the quality of these flip flops I purchased this year. They are coming apart we’re the side trap meets the base. On one pair both straps are coming apart on the inner side and the other pair one strap is coming apart in the inner side. It’s horrible and they’ve not worn them that often. My husband and I work full time so their grandmother keeps my boys while we are at work and they always take their shoes off when they are inside. Basically the only time they wear them for any length of time is on the weekend. We have always been a huge fan of Nike which makes me even more upset. My family currently own 8 pair of Nike tennis shoes and the two pair of flip flops. I am in shock because of the poor quality of these shoes.

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9:55 pm EDT

Nike shipping/customer service and manager

I had issues with shipping address. Contacted Nike customer service and was informed address had been corrected and I would have my shoes re-shipped. Person reassured me address was correct and I would have my shoes shipped to my correct address because they were launch shoes. Today I contacted customer service spoke with Ramon and asked to speak to so called supervisor by the alleged name of Susan. This so called supervisor refused to take my call and I was informed through Ramon she REFUSED to take my call as it was not her problem. Seriously this is the service your loyal client's are receiving! He refused to provide the last name of this alleged supervisor Susan. This is a very unsatisfying incident and will not look forward to making any further nike purchases for myself or for my family!

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6:42 am EDT
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Nike lebron james

Hi I purchased 2 pairs of the lebron James x1 for both of my kids and the shoes are terrible the straps did not hold since day 1 and now the furry part of velcro strap is coming off and they can't even wear the shoes anymore the kids are ages 8 and 5 and at school they hgad to jeep putting straps back on I will never buy lebron shoes again sad to spend that kind of money and shoes don't last a month

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Niyah2005
, US
Jun 13, 2019 8:45 pm EDT

Hello I broke my ankle in your shoes .

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C
4:35 pm EDT

Nike nike fs lite 2 men's running shoe

I bought the Nike FS Lite 2 Mens Running Shoes at Shoe Carnival in Gastonia NC on 6/22/2017.I bought these shoes because, I was getting ready to have back surgery and Doctor wanted me to start walking after surgery.I finally had surgery on 9/20/2017.I had stitches removed three weeks later and I started out with walking a half mile three days a week and I did this the first week and moved on to one mile three times a week after that.I'm walking on a flat half mile track.The bottom on both pairs of shoes are already worn out.I was just wondering if there is anything that you can do about it..Maybe a discount on another pair.I honestly don't want something for nothing and really enjoyed these shoes until my feet started to hurt and then I noticed the bottoms were worn..Thank You, Todd Wise

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12:36 pm EDT
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Nike nike zoom winflo 4 women's running shoes, size: 9

I bought Nike Zoom Winflo 4 Women's Running Shoes in a size 9 2 months ago. From the moment I wore them they were squeaky like hearing rubber rub on rubber. I thought it was just going temporary until they were broke in. I've worn them at least 3 times a week for the past 2 months and they still squeak. It's very annoying and my co-workers even hear it when I walk. After spending $85 on these shoes, I expected a much better quality than this. Normally I buy Asics, but I thought I'd try Nike since they seemed comfortable. I could have bought 2 pairs of asics for the price of these squeaky shoes that I want to throw away because they are embarrassing to walk in. There is no damage done to the shoes, like I said they squeaked from the moment of purchase. I am requesting a full refund so I can purchase a pair that does not squeak.

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11:30 pm EDT

Nike support of nfl protest

I respectfully disagree with the take a knee Atheletes protests, I respectfully disagree with your corporate stance of support. I do celebrate your right to CHOOSE to do this. I also celebrate my right to no longer buy your products in my abiding support of our troops. Especially the ones that can't take a knee because they lost a leg so you could have the freedom to support this fleeting sideshow that has NOTHING to do with the very WORTHY issues they THINK they are bringing to light. Issues I care deeply about that are getting lost in this immature display.

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7:41 pm EDT

Nike funding of athletes teams artist singers who protest america

This is a warning if you support any of your paid Athletes, Singers, Artist of any kind, Actors, Teams, who protest this country, flag, President you will feel the wrath from all Americans like myself who have been loyal and made you great in this country. It is in your best interest to detach yourself from all anti American protest as soon as they happen. We the people are watching and Inpromise we will stop buying your product we're fed up.

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1:31 pm EDT

Nike nfl

I was very disappointed to hear that you are backing the NFL. I will no longer purchase any product made by Nike as a result. The National Anthem is not a place where anyone should use to make a stance. There are families who have lost there fathers, mothers, brothers, sisters, husband & wife's. Shame on you for supporting such a shameful thing. I really hope you will reconsider. Everyone is entitled to there opinion and have the right to express it. However disrespecting veterans and active service men/women is not the way to do it.

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7:57 pm EDT
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Nike nike siding with nfl players taking knee during national anthem

I was disappointed and appalled to read that Nike is siding with the NFL players who took a knee and disrespected our great nation and for those brave men and women who have fought/or currently fighting for our freedom. My family will no longer purchase Nike merchandise and I will gladly spread the word to my friends who mirror my beliefs. We are all Americans and we should be as one, showing support and respect for our freedom, flag, country, and our troops. YOU ARE A DISGRACE!

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John Kerry
, US
Oct 04, 2017 1:38 am EDT

It is their great nation too which allows them to have an opinion. Everyone does not think the the same nor have the same life experiences. I believe these people have made it clear that the disrespect was not to the military. But you choose to define their protest as you see fit. You will speak for them even though they have spoken for themselves because only your thoughts matter. So you will not buy a shoe because someone wants kneel down. I think people care too much about others actions. Just live your life. And read the Constitution of our great nation. You fall into the divisive scheme they want to create. Ignore.

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mdancey
, US
Sep 26, 2017 10:21 am EDT

I too will no longer buy Nike products. No more running shoes, soccer cleats, and no more trips to the Nike store in Detroit. I will not watch the NFL this year.

Nike In-depth Review

Product Range and Quality: Nike offers a wide range of products that cater to various sports and activities. From running shoes to basketball gear, their product selection is extensive and diverse. The quality of Nike products is exceptional, with a focus on durability, performance, and comfort. Whether you're a professional athlete or a casual fitness enthusiast, Nike's product range and quality are sure to meet your needs.

Website Design and User Experience: Nike's website design is sleek, modern, and user-friendly. The layout is intuitive, making it easy to navigate through different categories and find the desired products. The search function is efficient, allowing users to quickly locate specific items. The website also provides detailed product descriptions, sizing charts, and customer reviews, enhancing the overall user experience.

Pricing and Value for Money: Nike products are known for their premium quality, and as a result, they are often priced higher compared to other brands. However, the value for money is excellent considering the durability and performance of the products. Nike occasionally offers discounts and promotions, making their products more affordable and providing customers with good value for their money.

Customer Service and Support: Nike's customer service is commendable. They have a responsive and knowledgeable support team that can be reached through various channels, including phone, email, and live chat. They promptly address customer inquiries, provide assistance with product-related issues, and ensure customer satisfaction. Nike's commitment to customer service sets them apart from their competitors.

Shipping and Delivery: Nike offers reliable and efficient shipping services. They provide accurate tracking information, ensuring customers can monitor the progress of their orders. The delivery times are generally prompt, and Nike takes necessary measures to ensure that products are well-packaged and protected during transit. Overall, their shipping and delivery process is smooth and reliable.

Return and Exchange Policy: Nike has a flexible and customer-friendly return and exchange policy. They allow returns and exchanges within a specified timeframe, provided the products are in their original condition. Nike provides clear instructions and guidelines for the return process, making it hassle-free for customers. They also offer free returns, which adds to the convenience and customer satisfaction.

Brand Reputation and Trustworthiness: Nike has established a strong brand reputation over the years. They are known for their commitment to quality, innovation, and performance. Nike's association with top athletes and sports teams further enhances their credibility and trustworthiness. Customers can rely on Nike to deliver products that meet their expectations and provide a positive overall experience.

Social Responsibility and Sustainability Initiatives: Nike has made significant efforts in social responsibility and sustainability. They have implemented initiatives to reduce their environmental impact, such as using sustainable materials and reducing waste. Nike also supports various community programs and initiatives, promoting inclusivity and equality. Their commitment to social responsibility sets a positive example in the industry.

Innovation and Technology: Nike is at the forefront of innovation and technology in the sports industry. They continuously strive to develop and incorporate cutting-edge technologies into their products. From advanced cushioning systems to moisture-wicking fabrics, Nike's innovative approach enhances performance and comfort. Customers can trust Nike to provide them with the latest advancements in sports technology.

Overall Customer Satisfaction: Overall, Nike excels in meeting customer expectations and delivering a satisfying experience. Their wide product range, exceptional quality, user-friendly website, and excellent customer service contribute to high levels of customer satisfaction. Nike's commitment to innovation, sustainability, and social responsibility further enhances their reputation. Whether you're a professional athlete or a casual sports enthusiast, Nike is a brand that consistently delivers on its promises.

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