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1.4 1037 Reviews

How responsive is Nike's customer service?

96 Resolved
931 Unresolved
Very poor 🤒
We don't know much about how Nike handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Nike and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Nike reviews and complaints 1037

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Newest Nike reviews and complaints

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3:17 am EDT
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Nike air force ones high top. white

I have always choose Nike until now..ok I am single parent 5 kids so not often can I afford new shoes for myself cuz kids r first so I was excited bout 8 months ago when I could afford the air Force ones. Till only 1 month later the bottom cracked in 2 different spot so if it was wet out my feet got wet I was so upset not to mention my daughter got the same kind and I sware hers did the same. IM NOT AFTER FREEBIES BUT YALL NEED TO KNOW IT WAS CRAP. ANd most us don't got money to just run out grab another pair

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2:36 pm EDT
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Nike nike flex supreme tr6

I cross-train five days a week and LOVE Nike training shoes for the super comfort, agility, and balance with which they provide me. I have extremely narrow and bony feet and I've always found it difficult to find training shoes narrow enough to provide me with the support and fit I need. My new Nike Flex Supreme TR6 shoes are not marked as a size 9 "narrow". However the design of the laces, which have a secondary string interlaced below the surface of the shoe and outside of the regular lace holes, enable me to tighten the shoe enough so that I have sufficient foot support. I was extremely disappointed therefore, when the other day, just a couple of months after having purchased them, I attempted to tie my right shoe and discovered that the "inner string" which helps me tighten sufficiently, had come loose from wherever it is attached below the surface of the shoe, and was hanging out atop the regular laces! Frustrated, I reached inside the shoe in the lace area to determine if I could reattach the tightening string, but I could not. I attempted then to manipulate the string by trying to tie it to the regular lace to see if that would help tighten the shoe. It did not. Instead, all I could do was pull and tie the regular laces as much as I could hoping to achieve the support I need to train comfortably and safely. However, I could not and my right foot remained loose and wiggly inside the shoe. Consequently, I've been less stable during my workouts while wearing them and I've resorted to just wearing an older pair of training shoes I have. Is there a way that I can fix or repair this string on my own without having to bring it to a shoe repair store? I did not exert extreme pressure in tying my shoes and did not separately pull on the tightening string, but it broke anyway. I had been raving to others about my new Nike trainers, but now and dismayed and disenchanted with them. Is there a procedure by which I could send the shoes to Nike for repair? Again, it is only the right shoe, the left one is fine. I've attached some photos I took of my feet in the shoes after the string broke. As you can see, the right shoe looks wider than the left throughout the length of the foot, but especially at the mid-section near the bottom of my toes.
I thank you for your time and attention and hope to hear back from you about how I may remedy this situation at as little cost as possible to me.

Best Regards,

Your Faithful Customer,

Linda Berrafati Moran

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12:56 pm EDT
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Nike tekkies

Good day.

I bought myself nike tekkies which didn't even last a year, a piece on the bottom part of my shoe was torned off. I jog reguraly and all my previous tekkies was Nike. This is the first time I experienced this poor quality. I am very disappointed as this is my go to brand and I would refer Nike anyday. Could you please assist as I had to save a lot to be able to buy these shoes. I have photos available.

Regards
Deon Stols

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2:08 pm EDT
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Nike recent advertising campaign

Dear Sirs:

I am just letting you know that today I've made my first of many future purchases at the Under Armour store here in Chesterfield, Missouri.

I have been a loyal Nike customer since I ran the first of my seven marathons back in the 80's. Since you chose to use Colin Kaepernick as the face of the Nike brand, I will no longer ever purchase your products.

Your association with this individual is very disappointing. He does not represent any of my values and is the antithesis of a warrior or sports hero who "gave up everything" for his values.

I realize I am only one person, but I wanted to share my thoughts with you for what they are worth.

Sincerely.

Dr. Gregory S. Kraner
[protected]@aol.com

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12:47 am EDT
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Nike nike roshe women shoe

I bought Nike Roche shoes in December, it being only 8 months old the material on top of the shoe has started to tore.

I am quite disappointed, the fact that I paid a lot of money for these shoes and after 8 months they are worn out.

I have other Nike shoes that I have been wearing for 2 years and everything is still proper on them.

It will not be possible for me to get them fixed and I will have to buy new ones, really disappointed that these expensive shoes didn't last long :(

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6:52 am EDT
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Nike trainers

I purchased Nike trainers in August from Edgars in Ermelo South Africa for R999.99 on our account. After one month there developed a tear in the material which has gotten bigger on the side of the shoe. I did not keep the slip as we did not expect to have to return them but still have ghe box with the price on it. As the quality of Nike shoes is usually very good I asked at the store if the could look at a quality problem and it was declined by the Manager on duty. She told me my daughter must have damaged it herself and she will not consider it as a quality issue and would not entertain the request. I request that the quality of the product be checked as I feel that they should last longer than 3 months.

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Update by Michelle Pretorius
Oct 07, 2018 6:31 am EDT

I purchased Nike trainers in August from Edgars in Ermelo for R999.99 on our account. After one month there developed a tear in the material which has gotten bigger on the side of the shoe. I did not keep the slip as we did not expect to have to return them but still have ghe box with the price on it. As the quality of Nike shoes is usually very good I asked at the store if the could look at a quality problem and it was declined by the Manager on duty. She told me my daughter must have damaged it herself and she will not consider it as a quality issue and would not entertain the request. As she is not a quality expert I feel she has no right to decide and should have at least sent it to the factory or QC to review but would rather try and make me look like I am taking a chance almost like a thief and feel that is totally unacceptable and unfair. My account record can be checked and you will see it is always up to date and am not someone who regularly asks for credit. I would like to complain against this store and also I will lay a complaint with Nike direct for the bad product received and let them know how their distrubutors treat customers that come in with their product complaints

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7:35 am EDT
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Nike nike shoes

Ive never spent $60 on a pair of shoes because I was a single mother with four kids living on disability. Recently I got a pair of $60 Nikes that were a gift from mom now exwife. I've worn them maybe six times because they're white and I didn't/don't want to get them stained. Well, I was handwashing them with a soft wash cloth and just warm soapy water, when the Nike signs on the outside instep of the shoe just came off with one light wipe across it. Can you imagine my horror? Raising kids on disability, I had to put myself last no matter the circumstance because they always did and always will come first. Would i like to have Nike shirts, Nike shoes, Nike everything? Hell yes! Because I always have and always will like the Nike brand. My kids wore it faithfully because they got school clothing vouchers from the WVDHHR. And I don't know how or if you would just run specials around the time school comes back in but I was always able to buy them Nike's because I could always find it on sale. Thank god! because in my neck of the woods bullying is swept under the rug instead of dealt with. And I'm sure you know as well as I do and my children do that if you don't have designer clothes you get picked on, you get bullied, and treated like an outcast. My kids love your brand! and sadly, I've never worn your brand because I couldn't afford it for myself and to be honest I still can't. But when I was buying your brand for my kids I rarely had any type of problems with the things that I bought them. With that being said, can you now imagine my disappointment when I finally got a pair of Nike shoes of my very own and they're falling apart already. I mean if I can't even wipe them off lightly with a washcloth, how would I ever completely wash them? I can't! I definitely don't want them falling apart completely.. i've attached two pictures of the instep of my shoes to show you exactly what happened to them. It's pretty sad when I couldnt afford Nike's as a child and now even as an adult but this is my experience when I do finally get to wear your brand. 😞😞 I would really appreciate some sort of response to this so I know I haven't gone unnoticed or ignored..

Thank You for Listening,
Best Regards,

Brandy Miklewski
12 Hemlock Dr.
Beverly, WV 26253
[protected] (Text only Number)
[protected]@gmail.com

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2:22 am EDT

Nike customer service

I have recently been through a number of back surgeries and require comfortable clothing. While online shopping the Nike Tech Fleece caught my eye. Unfortunately finding a ladies size small has been very difficult. I called a couple of stores to locate a pair. I was told by a store associate at Guildford Mall that they had a couple of grey sweatpants I was looking for but once I got there they could not find any. Today I contacted the Metrotown store which is one hour away from my home to enquire about the pants I was looking for. The lady associate advised they had plenty of small and would put my pants on hold. Once I got there I was advised that they did not have my size! I was so upset that I drove all the way to Burnaby from Abbotsford to be disappointed when I confirmed earlier that product was in stock. I ended up buying another pair of pants but I am very upset with the lot level of customer service that Nike has provided me. I feel the least the store could of done is offer me a discount.

Regards
Nancy Olson

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11:55 am EDT

Nike poor customer service at nike.com

Ordered 2 pair of nike id air force 1 tennis shoes.in an email received from nike after the order was placed online, the shoes were to be to me on or before oct 1, 2018. Oct 3, 2018, they send me an email stating that the order would not be to me until nov 13, 2018. (six weeks late!)
So, I cancelled the order oct 3, 2018, and had to deal with 2-3 of their customer reps on the phone that tried to bully me into not cancelling the order. It took me over an hour to cancel the order. This was terrible customer service from nike.com, and in the end the reps I had to deal with to cancel the order were absolutely unapologetic about it. And, how about this for a lame excuse — one of the reps claimed they ran out of leather just before they were going to build my shoes, as per my nike id order. Wow-

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6:13 am EDT
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Nike vaporfly 4% - unethical behaviour

Vapourfly 4% is a very high cost shoe released in low numbers despite a high demand. Unless you are sponsored by Nike or live in the States you have no chance to buy the shoe unless it is in odd sizes US8 or smaller. You cannot pre-order the shoe and cannot be notified when the shoe will be released (except of course for US customers). And yet Nike are promoting this shoe globally to drum up interest with marketing material, including smses. When the shoes suddenly appears on the Nike Malaysia or Nike UK sites, without notice, the shoe is not available in the popular sizes. We can only imagine that those sizes are reserved for US customers. So Nike hang the carrot, but it is just a hologram.
Nike promote themselves as a global brand, but this policy shows Nike's contempt of its foreign customers and the lack of support offered to some of their most loyal followers. Frankly, Nike do not deserve customers like my 16 old son, who is a great brand ambassador of them.

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Dimitrios Tranoudakis
, US
Oct 10, 2018 3:33 am EDT

i am wondering if somebody from nike reads the complaints here posted...i see no answer ! Seems nobody cares. Thanks Nike!

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Dimitrios Tranoudakis
, US
Oct 08, 2018 1:02 am EDT

i agree...i live in Greece. The shoe was unavailable in most of sizes just 2 hours after the official release. I am searching it in whole Europe. I called nike in Greece and the have no idea of how to find it, or how to pre - order, or even when numbers will be available again. Nike behaves in a very close way and informs and sells the good shoes only in a few selected people...
They advise to buy all other available models...Thanks but it is not right! At least they should inform us, in their news, when is going to be available on line or on nike local stores for common people like us!

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lechumii
, US
Oct 03, 2018 11:09 pm EDT

@stephentkl, why you want to waste your time complaining about the sizes unavailability of some overpriced shoes for your son? There are more important things to complain about.

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10:30 am EDT
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Nike nike revolution 4 running sneakers

Bought a pair of Nike Revolution 4 running sneakers size 12 about 2 months ago and the material on the top on the rear portion of the sneaker wore out. This caused a annoying blister on my achilles heal. I have owned Nike's for years and I am concerned that the quality of these sneakers are declining. If possible I would be very satisfied if you can send me another pair in blue so I would be assured this was a one off problem.

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7:49 pm EDT

Nike nike air force one high

My son bought these shoes about two months ago and they have ripped at the seem on the side. For the price of these shoes I would expect them to be better built. My son is very picky about his shoes and does not wear them to do any soprts or other activities. NIke has always been the brand of his choice. The rip is on the seam of the shoe and appears to be the fabric that is ripping apart. Before I go and purchase another pair of these shoes I would like to know if this is a common issue with this shoe type.

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6:55 pm EDT

Nike nike airspan ii, women's

I know size 6.5 is one of the smaller women's sizes but PLEASE consider putting longer laces in your shoes. I will provide a photo, I haven't been able to tie my sneakers normally for 20 years and have had it. I shouldn't have to buy new laces with a $100 pair of shoes just to tie them! Left shoe I had to skip every other hole, right shoe is normally laced. Notice the tiny bow, it will not stay put if I leave it that way and it looks really stupid! Otherwise I love the shoes. The fit and style are excellent.

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4:23 pm EDT

Nike nike air max

I purchased a pair of nike airmax trainers from a website named www.cameraflair.co.uk when the product was debited from my bank account it appeared like this mas*beijing zhishengjiahu beijing cn 577.980000 cny at 8.82412 and the product was sent from china.

I require confirmation that the trainers are not fake/countfeit.

I await your reply.

Sharon keelan

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2:53 pm EDT

Nike nike air uptempo 96

My sole to my sneakers is separating I barely wear these sneaker and this is a typical issue I seem to keep having in size 13 products the craftsmanship is sloppy and messy glue everywhere I will not keep supporting the #justdoit brand if I can't get an understanding to why a loyal customer is getting bad sneakers from authentic retailers . I've been supporting Nike for 30 yrs and these past years with release of retro basketball sneakers I'm just really upset with the products

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12:02 pm EDT
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Nike sneakers nike online

I'am writing to make a complaint on the customer service I received on three online orders that I never received.
In the last week of July through the First week of August I ordered a pair of Nike flip flop for my son I received the ordere cause it got canceled I made a call to customer service which became a three hour phone call to rectify the situation spoke to a senior manager we fixed the issue so it could be delivered and received next day air because we was going on vacation but once again the ordered was canceled after three hours of making sure address and payment information was corrrect . Received a 20% discount because of all the hassle.
On September 8th I ordered a pair of vapor max sneakers that was suppose to be delivered next day air delivery day was September 11th I stayed home only to get a call at 3:pm in the afternoon saying the sneakers was arriving I got 3 different excuses but when I reach out to customer service they had an attitude can someone please contact me from your complaint department @ [protected]
Or email: [protected]@aol.com.
Thank you

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10:38 pm EDT

Nike lunarstellos

Im writing to let you known I purchased a pair of nike lunarstellos for my son approx aroumd aug 31 2018. He needed them for the start of school 9/6. I purchased these at super shoes in queensbury N.Y.. .
My son has worn the side completely out of them within 3 weeks!
The shoes are poorly made for running shoes. My son is a 9.5 in mens at ten years old and this is very costly to have to buy another pair.
I no longer have the receipt for the shoes .
Could you please send another pair of shoes for my son?
Thank you,
Jessie Neddo
[protected]

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9:11 pm EDT

Nike nike gps running watch

I bought this GPS watch a couple of years ago and the memory just filled up. I recently got a new computer which didn't have my Nike Connect App on it anymore, I thought it was something wrong with my computer when I plugged my watch in to sync my runs off of it until I started looking into it and finding out that it had been removed. I received no warning that this would be happening, and there is no way for me to get the data off of it so I can at least keep using it. I now may as well throw it in the garbage and go out and spend another couple hundred dollars on a new one? I took great care of my watch to ensure it would last and now I have a piece of garbage. I would like some form of compensation because I have a perfectly good watch that is not functional because of your lack of service.

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5:00 pm EDT

Nike I had made an order for an item

I had purchased an item on Nike snkrs app this morning.
Order # C00040604683
I purchased and item and randomly two hours later my item has been cancelled. I wrote Nike expert and they had said Nike operations team tried to call me. They did not try to call me and that was terrible with no explanation. Whenever I have purchased an item it never had cancelled or called for online security. This is bad business and I love Nike brand which sucks.

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1:28 pm EDT
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Nike nike huarache

Dear Nike,
I currently own my second pair of Huaraches in under a year and I have to admit that they are my favorite shoes that I have ever owned. However, both pairs tore within the first six months of me wearing them. The first pair I wore when playing sports, working out, etc., so I believed that they tore due to overuse. My current pair I only wear for causal use (walking to and from class) and they also tore after only a few months. It is now apparent that it is a material/quality issue. I love the look of the shoes and believe that they are extremely comfortable, but I am hesitant to buy another pair, knowing that they might tear in a short period of time.
Thank you,
David Wachtel

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Nike In-depth Review

Product Range and Quality: Nike offers a wide range of products that cater to various sports and activities. From running shoes to basketball gear, their product selection is extensive and diverse. The quality of Nike products is exceptional, with a focus on durability, performance, and comfort. Whether you're a professional athlete or a casual fitness enthusiast, Nike's product range and quality are sure to meet your needs.

Website Design and User Experience: Nike's website design is sleek, modern, and user-friendly. The layout is intuitive, making it easy to navigate through different categories and find the desired products. The search function is efficient, allowing users to quickly locate specific items. The website also provides detailed product descriptions, sizing charts, and customer reviews, enhancing the overall user experience.

Pricing and Value for Money: Nike products are known for their premium quality, and as a result, they are often priced higher compared to other brands. However, the value for money is excellent considering the durability and performance of the products. Nike occasionally offers discounts and promotions, making their products more affordable and providing customers with good value for their money.

Customer Service and Support: Nike's customer service is commendable. They have a responsive and knowledgeable support team that can be reached through various channels, including phone, email, and live chat. They promptly address customer inquiries, provide assistance with product-related issues, and ensure customer satisfaction. Nike's commitment to customer service sets them apart from their competitors.

Shipping and Delivery: Nike offers reliable and efficient shipping services. They provide accurate tracking information, ensuring customers can monitor the progress of their orders. The delivery times are generally prompt, and Nike takes necessary measures to ensure that products are well-packaged and protected during transit. Overall, their shipping and delivery process is smooth and reliable.

Return and Exchange Policy: Nike has a flexible and customer-friendly return and exchange policy. They allow returns and exchanges within a specified timeframe, provided the products are in their original condition. Nike provides clear instructions and guidelines for the return process, making it hassle-free for customers. They also offer free returns, which adds to the convenience and customer satisfaction.

Brand Reputation and Trustworthiness: Nike has established a strong brand reputation over the years. They are known for their commitment to quality, innovation, and performance. Nike's association with top athletes and sports teams further enhances their credibility and trustworthiness. Customers can rely on Nike to deliver products that meet their expectations and provide a positive overall experience.

Social Responsibility and Sustainability Initiatives: Nike has made significant efforts in social responsibility and sustainability. They have implemented initiatives to reduce their environmental impact, such as using sustainable materials and reducing waste. Nike also supports various community programs and initiatives, promoting inclusivity and equality. Their commitment to social responsibility sets a positive example in the industry.

Innovation and Technology: Nike is at the forefront of innovation and technology in the sports industry. They continuously strive to develop and incorporate cutting-edge technologies into their products. From advanced cushioning systems to moisture-wicking fabrics, Nike's innovative approach enhances performance and comfort. Customers can trust Nike to provide them with the latest advancements in sports technology.

Overall Customer Satisfaction: Overall, Nike excels in meeting customer expectations and delivering a satisfying experience. Their wide product range, exceptional quality, user-friendly website, and excellent customer service contribute to high levels of customer satisfaction. Nike's commitment to innovation, sustainability, and social responsibility further enhances their reputation. Whether you're a professional athlete or a casual sports enthusiast, Nike is a brand that consistently delivers on its promises.

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Nike in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Nike. Include key areas of concern, relevant transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching supporting documents:
- Remember to attach any additional supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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- Review your complaint for clarity, accuracy, and completeness before submitting it.

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- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps to effectively file a complaint with Nike on ComplaintsBoard.com.

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