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Nike Football / non refund

Dumfries, Scotland, Dumfries and Galloway, United Kingdom

After visiting the store on 2 occasions with receipt we were refused a refund for a football that has never been used. We were told by a member of staff that the ball had been over inflated (even though the ball had never been pumped up) We found the staff very unprofessional and dismissive. We were told on the first visit of complaint as long as we returned with the receipt of purchase they would replace the ball as it was faulty. Second visit they were extremely rude and refused to exchange as it was getting close to closing time. My son paid for this out of his own money which makes this an even harder pill to swallow!!!

Mr
Mar 25, 2014

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