Nike
reviews and complaints

I would like to complain of the customer service I received when visiting your Kuilsrivier Access Park store to exchange a pair of shoes for the correct size. Certain staff and management at the store were completely unhelpful and lack customer centricity as well as incorrectly price items and purposely inflate prices for their own personal benefit and compensation. Running the store in this amateurish manner and attitude is definitely tarnishing the Nike brand in Cape Town and needs to be addressed. I trust the nessary action will be taken to rectify this before more prospective and loyal customers are lost.

To whom the responsibility falls upon,
On the 6th of June 2018 I purchased a pair of Nike benassi sliders from "Lifestyle Sports" Cork, Ireland; a shop in which I believe to be reputable and not at fault in this situation.

Following two times wearing these slides the band on the left shoe snapped which caused me to fall and incidentally cut my leg. I believe this product was faulty and I am glad I did not sustain any major injuries. These shoes were not worn irresponsibly or used for vigorous activity.

I simply wish to raise awareness about this hopefully rare fault within your company. However, I do expect some form of acknowledgement in return to this letter.

Regards,
Ava Hale Griffin
([protected]@outlook.com)

Lahakineen
Mourneabbey
Mallow
Cork
Ireland

I have purchased these every yea (at one time I owned 17 pair different colors) r but last year and this year the new models are breaking where the strap attaches to the footpad by the toe. How can I stop this from happening? Can I get replacement on the ones that have broken with normal wear? I hate to go to a different brand because these sandals have always been favorites.

Returned the shoes to Nike and asked them to make an exception. No conversation at all about this - their reply via website was DENIED & RECYCLED. Nike had revenue of 34 billion dollars in 2017 and my shoes cost about $100.
Too big - too greedy. I even tried to contact the Manager of Nike Consumer Affairs. No Luck with that.
I am NEVER buying a Nike product again.

My name is Rosie and I am a personal trainer and bikini competitor, I buy your clothing and shoes religiously, I've never Had any complaints or issues with your apparel or the quality that it holds, but here recently I bought what was my favorite sports bra only to be disappointed that after two or three washes it looked like this, see picture below

I bought this for my birthday in May from cummins sport North main St cork and now there are holes in the groin of them after using them 4 days a week doing only 5 km a day very poor quality I have been wearing Nike for years and they have lasted years sometimes
I paid 30€ and the fabric is like paper I'm very disappointed as Nike is normally great

I have purchased three pairs of Nike flip flops (one pair for my daughter, and two for myself) from Shopko since the beginning of May, the most recent purchase being on May 16, 2018 (receipt date)for my flip flops. One of the pairs I purchased for myself broke two days ago, and the second pair is in the process of breaking. The piece that goes between the toes just popped out of the shoe as I was walking.

I am extremely upset that I have invested about $100 into these flip flops just to have them start to break after barely a month of owning them. I am extremely upset. I have purchased the Nike brand flip flops in the past and never had this issue. I am really upset and let down by the quality of these flip flops.

I would be pleased if Nike sent replacement flip flops of the same size to me, or a refund for the amount that I purchased flip flops for last month. I feel since I have only had these just over a month that they should not be breaking for no reason. I understand that extremely used sandals break, but that is just not the case here.

Thank you.

I have bought Nike Woman's Comfort Sandals for several years! And they have always lasted me several years until this past year! Last summer I bought a new pair and they broke at the thong while I was on vacation. So I bought another pair. Now I have only y had this pair since April. Not even 3 months and they broke again. I won't be buying again! Not reliable anymore

Hi, our Nike gym bag were melted today when we were playing tennis outdoor. Please see pictures attached. The blue paint came off mostly around the Nike white logo and the area looked completely melted, as you can see the white logo also got disfigured. I own a lot of Nike products, including shoes, bags, clothes etc..and this is the first time your product was defected cashing a huge mess we had to throw it out. Please look into building longer lasting product even if the prices might be higher, casue this is embarrassing and we love our Nike products until now. Thanks!

I was with a friend of mine from India at the Scottsdale Quarter Store a few weeks ago.
We were browsing and visiting about the beautiful clothing.
I was extremely disturbed when I became aware of several of the employees making racist comments about my friend and mimicking his walk and accent. This was appalling and extremely disturbing.
I have been a supporter of Nike for 40 yrs.
Wearing your shoes during my 20 marathons and 50 half marathons.
I'm hoping this issue can be resolved with the bigotry so prominent in this day and age.

I have wore Nike shoes all my life and here in the past two years I have gotting two pair of shoes wear the soles have come off in less than three months I do have to say that the products do now hold the same standard as they use to it seems like the shoes don't stand up as long as they usto and it is really upsetting to know the a good shoe can not stand up like they did ten years ago

I'm very disappointed with the way Nike handled my situation. I ordered sneakers online and was messaged that I got the sneakers and It was not delivered to me at all. They told me that the carrier returned it backed to Nike and will redeliver it back to me in the next 2 business days and they never did. I called back and they said sorry they didn't have the package. This is horrible customer service. I hate Nike now.

Hi the above website sells your shoes under the guise of cheap prices.

However they are committing fraud.

I ordered a pair of Womens size US 8 Nike Air Max 90 Custom Candy Drip Lightning Purple Blue Pink shoes, from the above website.

When they arrived 2 weeks later they were not the shoes I ordered and now they are refusing to refund my money and are also refusing to send me the correct pair of shoes I ordered. I have given them both options to choose from which I believe is quite reasonable.

I do not know if they represent your brand with your permission but they have committed fraud against me and who knows how many other customers.

Please I request you do something about these people giving Nikea shocking rep.

I can be contacted for more information via email; [protected]@hotmail.com

i tried to order shoes on nike's sneaker app but was told my pre payment info was wrong...after submitting the info again with no change to the payment that was previously inserted was told the item was sold out...then i get a chime from my bank saying i was charged $264.31 cents...i called nike customer service to inquire about this charge, but was told they never charged my card, upon me telling the rep that they did charge my card, she hung up the phone on me, i called back and talked to another rep who i could barely understand because of the language barrier, i speak fluent english and this person did not, so eventually he hung up on me, i called again and spoke with someone who told me that nike automatically charges you for the item whether you get it or not, if you don't get the item the funds will be returned to your card immediately, i said nike website says "you will not be charged until your item is shipped" not only was i charged, but i never received or got any item! that was saturday the 26th, today is the 31st and nike is telling me that they will try to get someone to contact me in 7 days? really? this is inconveniencing at this point, and it seems no one at nike even cares! this is BAD business! i am very disappointed in the handling of this situation by nike, i have other things to with my money that nike is preventing me to do because they are holding my money hostage with no item bought or given! i know nike is a billion dollar company as the rep told me, if this is so they should have no issue with returning my 264 dollars by now! this is a shame!

Good Morning,
I am writing to let you know how disappointed I am about a recent pair of Nike Air Max 90's I bought my husband on 02/25/2018. First let me say, he legit only wears Nike Air Max 90's... he will not wear anything else. So I tend to buy him at least two pairs a year. So I bought him a new pair on 02/25/2018 at Foot Locker in Franklin Mills Mall in Philadelphia, PA for $110.00, something different, they have cloth when usually I get the leather ones. Well he has worn them not even a handful of times and the outer part of the one shoe, the seam completely popped out. And it's not just a little hole, its about two inches long and now the shoe is unwearable. Of course they ended up being his favorite pair and I no longer have the receipt. So now we have to throw away brand new sneaks which were barely worn because they were poorly made! I am so disgusted how poorly this shoe was made and truly upset with Nike. Do I no longer buy Nike sneakers now since this the quality I'm getting? I'd like to know what to do with these poorly made sneakers. I no longer have the receipt, just left with useless shoes and pure disappointment at this point.(Pictures Available)

Hi

My husband and I both bought pairs of Nike Solay Flip-Flips while we were on holiday in Lasaka, Zambia on 30 March 2018. We are extremely disappointed that they didn't last very long. We wore them for a few days and the support had completely flattened out on the heel. We couldn't wear them anymore as they were not supplying any support and our backs started to hurt wearing them. We always thought Nike was such a great supplier of high quality products so we were very disappointed with this purchase. They were on sale so we paid K250 for my husbands pair, camouflage bottom with green straps, and K300 for mine, black bottom and red straps. We still have them so would be happy to send them back, as we can't wear them as they are too uncomfortable. We unfortunately threw out the receipt and packaging while we were packing to return to Australia. We would like a refund of this below standard purchase or a credit to buy something else.

Kind Regards
Amanda

My son got a new pair of nike shoes, as he does once it twice every year. The last pair we got were not made well, as the side of one ripped open less than a month after we purchased them.
That was about the end of march. Purchased at a kohls dept store. I had my ex husband take him to get them.i gave him the cash. He did not save the receipt sadly.
I am single, with two kids. One with special needs, so this expensive is not easy for me.
My 14 year loves nike shoes and always wants your brand.
Please help me either shoes. I would greatly appreciate a replacement of these for him.
I am including pictures to help.
I actually had to sew up the side where it split so he could wear them to school.
Sincerely,
Sharri Hust

To whom it may concern,

I purchased a pair of your Nike Huarache shoes on 11/27/17 that were given my son as a Christmas present in January of this year. He was very excited to receive them and even more to show them off at school. My son is a 6th grader in middle school and is very active in sports. The Huarache's were not worn every day, just the days he would practice cross country running for his school track team. Just last month I noticed the front of the shoe was starting to crack as well as the stitching coming apart. Now the entire front of the shoe is cracked and his toe is showing outside of the shoe. My family has worn nike shoes for the last several years and plan to purchase more because they are good quality shoes. I ask that you seriously consider replacing the shoes to keep a valued customer. Thanks

I have been buying these particular sandals (flip-flop type) for several years and have always been so pleased and have recommended them to many others... Until the past two years. These sandals (made in indonesia) are not holding up like the old ones. I bought a pair last year and within two months the part that goes between your toes came loose and broke. I decided to give them another try this year and the same thing has happened. I have had these for a couple or three months and the left one just came loose this morning. I am not a wealthy person and am very disappointed in the quality of this product. I cannot just replace these with a low income and a husband on disability. I haven't contacted shoe carnival (where I purchased the shoes). I imagine they will just tell me that's too bad. I, of course no longer have the box they came in nor the receipt, so I guess I am just out of luck. I will not purchase nike products again because of the experience I have had the past 2 years. I really hate it because I absoulutely loved these comfortable sandals! Thanks for listening to me and please improve this product.

I bought these dope penny hardaway sneakers at an expensive boutique. I have never in my life complained about anything. I'm a shoe collecter, but this pair of shoe is by far the worst and most uncomfortable shoe I have ever worn. Wore them for 4 hrs and got 3 blisters on my feet. The inside of the shoe is layered by a patch what makes your feet feel pain! I tried to overcome the pain, but the pain is unbearable. I don't want you guys selling this shoe to anyone. By far created horribly. I can't ever wear them again a day in my life that's how much it hurts.