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1.4 1037 Reviews

How responsive is Nike's customer service?

96 Resolved
931 Unresolved
Very poor 🤒
We don't know much about how Nike handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Nike and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Nike reviews and complaints 1037

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Newest Nike reviews and complaints

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3:14 pm EST
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Nike youth sweatpants ripped

I bought a pair of the Nike Dri-fit sweatpants from Academy as a Christmas present for my daughter. She has only worn them three times and there is already holes ripping in the knees. I am very disappoint. This was the first time I had bought the Nike brand dri-fit pants as I normally buy Under Armour or GapFit, both of which have never gotten holes in them. I would like to be given either a refund or gift certificate to possibly try another pair. I would love for my daughter to be able to wear the Nike brand clothes since she only wears athletic clothes, but if this is the quality I think I will just stick to what last, UA and Gap. I have attached pictures of the pants and the holes.

I request a refund or exchange.

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3:16 am EST

Nike bad quality manufacture fault

I both pair of Nikes for myself and my daughter. To me Nike have always been the best brand regarding sneakers running's sneakers and because It is the best quality ever. I look at my Nike which I both a few weeks ago, there is glue and the sneaker is pulling apart already and I only had it once 3 times I am very sad because I love the sneaker that I got for myself but the quality look very bad I am thinking it is a manufacture fault because myself and my kids never experience such bad quality of sneakers with Nike ever. When I both the sneaker I could not see anything wrong but I only notice the fault when I started wearing my sneakers I am very sad My email is [protected]@telesure.co.za

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10:49 am EST
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Nike jordan flight club 91 black/gold colorway

I ordered the Jordan Flight Club 91 Black/Gold sneakers from Nike.com and they sent me the wrong color. When I opened up the box they were the Red/White colorway sneakers. The Black/Gold sneakers I wanted were sold out right away so there was no way that I could have retrieved the particular item I originally wanted. There is no way that I would wear red shoes because the city I live in I was shot at for wearing red... My guess is that one of the employees sent me the wrong color on purpose so they could keep the shoes for their self because the shoes were selling fast. They must have some really dishonest folks working for their warehouse. I was really pissed off because I bought these shoes for my birthday and I work very hard for my money. I can't believe that the official Nike.com website would pull these type of antics, the whole thing seemed fishy the way the reciept was printed.

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10:11 am EST
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Nike kyrie 3

Red basketball shoe leather with suede my son wore the shoe one time playing basketball and the suede on inner and outer of the shoe ripped loose from the soul bought the shoe at Villa their return policy is if you wear the shoe now it's between you and that shoe manufacturer returned the shoe to Nike in Memphis Tennessee person who assessed the shoe determined that some kind of friction to the outside of the shoe caused the suede to rip from the soul - I asked what outside friction meant and the example given was someone could have continuously stepped on his foot as he was playing which caused the suede to break loose from the soul - really maybe in reality suede is too fine of a leather to be part of a basketball shoe

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4:49 pm EST

Nike labron james solider

I also brought a pair of the Labron James solider basketball shoes for my 8 year old son for Christmas. The second strap on the left shoe comes undone every time he wears them. There has to be a fix for these because I have seen these same complaint all over the Internet but no solution. I don't want to remove the strap and I have returned it twice. He loves the shoes so much that he will wear them anyway. I am just afraid for his safety if the strap comes undone and he falls.

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8:12 am EST

Nike kd 10 chrome sneakers

My son purchased these sneakers twice! The first pair he had, the bottom peeled off. The second pair he now has, the bubbles popped. Both pairs were purchased within the last 2 months. He paid $150.00 for these at Champs. He attempted to return them to Champs and was told he needed to mail to Nike with receipt. He no longer has the receipt, and also, I do not feel that he should have to take his time to do this. The is obviously a very cheaply made sneaker and not worth the $150.00. I expect a full refund for this purchase as this is a product defect and he does not want another pair of these.

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1:53 pm EST
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Nike jordan 6 hat mvp

I recently purchased the jordan 6 mvp hat at Lebanon TN Nike Clearance store. My fiancé and I love this store and have been to the store many times and have always had an amazing time! This last trip the employee forgot to take security tab off the hat. I called and spoke with the manager Dan. He stated that the device had no ink and would come right off. I told him thanks and I would do it when I got off work that evening. I came home and tried and next think I know blue dye/ink has exploded. I have know called the store and Dan stated that it's not possible. I'm done here are the attached photos.

John Springer. Huntsville al 35806

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1:20 pm EST
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Nike lebron nike strap shoes

I purchased my 6 year old a pair of the Lebron Nike with the strap as well. The second strap will not stay strapped. I even tried cris-crossing them to get a better result in the straps staying closed. My son loves his shoes and will be his choice of shoes to wear everyday. I've had no success in getting the issue resolved with footlocker, but the rep stated they were working on a response from corporate because it is a known issue.
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8:09 pm EST
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Nike tv commercial

As a lifetime hockey fan, coach, parent I do not understand Nike's rational with the TV commercial ultimately stating "PLAY LESS NICE".
What kind of message sends this to all the young viewers/hockey payers and their respective coaches who put gamemanship/sportsman ship at the very top of their list.
There is enough violence in this world and in hockey and here Nike proudly proclaims it is perfectly ok to play less nice.
Not in my world ! shame on Nike

PS I am 70 yrs old, not involved in team sport anymore but this add just crossed the line

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Update by walter weddepohl
Dec 29, 2017 8:11 pm EST

for your consideration

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Sports fan 2018
, CA
Jan 28, 2018 8:22 pm EST
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This ad is not what I would expect of Nike, it’s a poor message to our youth who are already exposed to so much violence and aggression. Shame on you Nike.

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Don MacGillivary
, CA
Jan 05, 2018 7:51 pm EST
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Everyone is missing the point of this commercial. It is showing how polite, nice, congenial, and all around great guys hockey players are as people in
every day life away from the rink. Canadians who play hockey, an aggressive, physical game, play the game aggressively and physically when their skates hit the ice. I believe Nike hit this commercial out of the park with summing up what a Canadian hockey player is. There is a reason why Canada is the premiere hockey nation in the world, and Nike literally tells you why in a 30 second commercial. Well done!

If you have never played the game at a competitive level, it would be harder to understand this concept I concede.

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pobarjenkins
Minneapolis, US
Jan 04, 2018 7:33 pm EST
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"I am 70 yrs old, not involved in team sport anymore"

I don't think you're their target audience.

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Dlm24
, US
Jan 04, 2018 7:14 pm EST

This is a terrible commercial, I'll never buy another nike product after seeing this. What a stupid campaign, fire whoever pitched it!

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Dianne Everitt
, CA
Jan 02, 2018 3:13 pm EST

I agree with the above comments. My children and I thought that maybe this was an ad for Adidas against Nike (as we had seen the Nike logo and knew Nike had some place in the commercial), but no, it's an ad FOR Nike. We thought, "Oh, it's Adidas or some other brand putting down Nike." The commercial is absolutely awful and my four children all say that it's awful. They are totally unimpressed and say, "Nike must be saying that the message is that you have to be a [censor] to pursue your sport, that you have to be a [censor] to choose Nike." I'm surprised that Nike could have thought that this ad was in any way positive for their products. Shame on Nike is right.

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4:59 am EST

Nike customer service

Today I went shopping at Parramatta westfields I'm Sydney. I walked in to Myers, where there was a Nike stand, where they were selling nike products. I wanted to buy an all black nike shoes. I asked the worker there if she had a size 9. She said yes I do. She brought it to me. I tired it, I could tell that it was worn before, I asked her "can I get a new pair please" furiously she said screemed at "NO YOU CAN'T, stop being so cheap and buy it" everybody I'm that store stoped and looked at me, I have never been so embarrassed. I was so angry, I wanted cry, never been so humiliated. After another worker asked "what's wrong?" And another worker who was of an Asian background - approximately 5 foot tall yelled "he just wants a discount, his talking [censor]" I could not believe my eyes and ears, this has been the worst customer service I have ever received. I was humiliated in front of my girlfriend and all the shoppers of Myers. The most heart breaking part about this is, that this horrific experience was at Nike, the most reputable brand, I brand not only I but all my family and friends have worn for almost our entire life.

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10:53 pm EST

Nike tailwind sunglasses

I am a 20 time marathoner finisher and run religiously almost everyday. Sunglasses are a crucial part of my running ritual, so I thought as a satisfied Nike fitness and footwear user I expected the same standard for its vision products, so I bought a pair of tailwind sunglasses and must say that I was gravely disappointed.
The nosepiece deteriorated on my nose and the sticky, gooey substance on my nose ruined my runs! I couldn't comprehend such negligence in a fitness company so years later I decided to give Nike a second chance to rectify the nosepiece issue after more than a decade ago but sure enough in a short time the TW 12 nosepiece disintegrated in the same fashion. It's just despicable of Nike to let such an issue go unresolved by not only me but also multiple runners who've had the same issue (just check amazon reviews). What a complete waste of my time and money! I'd advise all runners to 'stick' to nike shoes and shorts, only. Shame on Nike. Please refund my money and include an allowance for ruining my runs ASAP. Photo attached for verification.

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9:33 pm EST
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Nike about nike sneakers I purchased my daughter

Yes my name
Is Angela areizaga I purchased Nike sneakers for my daughter for school sept 2017 and they are breaking already this is too soon for a sneaker to break like this within three months of purchase is there anything there can be done about this of replacing my daughters sneakers they were purchased at the cross county kids foot locker and my number is [protected] thanks so much

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Shaun R.
, US
Dec 15, 2017 11:57 pm EST

Pick up something called Shoe-Goo wherever you purchase footwear. It's amazing and will resolf your issue quite easily.

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8:15 am EST
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Nike air force 1

Dear Sir/ Madam,

I am a fan of the Air Force one shoe style for a long time, and I have been buying the same model for years. This time, I'm so disappointed about the shoes and it's quality. First, I have to complain about the shoes which makes me very uncomfortable when I wear it, and it made my foot swollen since this afternooon.
I would wonder why such a reputable company with the popular Air Force design would manufacture a bad shoes such as this one.
I, now have to seek a doctor's advice as well I have wasted my money on buying your product.
That is a very disappointing experience and I would definitely change to buy other brands' of sport shoes.
I do request a formal investigation and please reply back to me regarding this complaint.

Best regards,

Simon

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7:47 pm EST
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Nike nike sneaker

Hello
I have a complaint about a sneaker that I have for less than a year. I have wore than to and from the gym and to do some running with my dog. It should not be that the air part on the bottom when I wear it collapses. In the picture below I have shown that I can squeeze it lightly and it caves in. I have no support in the shoe and I have fallen over due to the fact that the air part collapses instead of offering support. I would like a refund of my money of a new pair of sneakers that offers me support so I don't break my neck while wearing the shoe. I have been a loyal Nike wearer so I am truly surprised at the lack of support.

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7:14 pm EST
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Nike shoes

To Whom this May Concern:

We purchased a pair of NIKE Men's FS Lite 2 Running-Shoes, Black/Black/Black, 10. 5 D US and paid around $70.00 in August 2017 at Shoe Department in Cedar Falls, IA. We got them for work as he is a salesman and has to be on his feet 10 hours a day, plus these also looked really good with black dress pants when needed. We have always gotten Nike shoes as these are favorites in our family. The shoes are starting to rip out on the sides of the shoes on both and are not looking as good as they should for being a few months old. Thank you in advance for your time and I look forward to hearing back concerning this matter.

Thanks Kindly,

Nicole Russler

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pobarjenkins
Minneapolis, US
Dec 10, 2017 2:27 am EST
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If you still have the receipt, you could attempt to return them the store of purchase for a replacement or credit. They may not be able to assist you however since it has been several months.

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5:25 pm EST

Nike customer service

My boyfriend went into the Nike outlet store on MLK Boulevard this afternoon at 2 p.m. He had a return which was a pair of shoes I received as a gift and I told him to go exchange them for something he would like. The woman there was very helpful and kind directed him to go pick out a pair of shoes when he came back to the counter and a Gentleman tall skinny with light brown hair told him that he needed to make it an exact dollar amount. When my boyfriend brought up the fact that it was an odd dollar amount and he didn't know how to do that the gentleman asked him to pull out his own money and pay for something. My boyfriend went back to find something to comply with the gentleman and the woman who helped him earlier asked why he was back looking. He explained what was going on and she took him to the counter where the gentleman from before proceeded to ask my boyfriend why he didn't have money why he was in the store. The woman was a very helpful and very kind and got my boyfriend out of the store with the item he wanted but the gentleman made him feel completely stupid and embarrassed. The fact that he continued to berate and belittle him in front of other people was ridiculous and I am very disappointed and the way he was treated today by the gentleman. I feel this is important to know because a gentleman like that caring for your customers who has nothing but horrible things to say I should not be behind the counter. I must stress also that the woman who helped him today who described herself as the manager was very good at accommodating in trying to help the situation. My name is Westley Teal my number in [protected] if you have any questions please feel free to contact me.

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9:07 pm EST
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Nike boys sneakers

I love Nike always have but the last few pairs of sneakers I have purchased for my son have been a real disappointment. My son is 10 and wears a size 6 1/2. The rubber piece on the toe starts to become unglued much quicker than the life of the remaining shoe. A lot of the times it's one shoe that does it and not the other. This makes the shoes look terrible before it's time to buy more. I am a single mom and I depend on my sons sneakers to last more than a few months especially when he has two pairs of sneakers. I cannot afford to continue to replace sneakers before their time. This has happened with the last few pairs of Nike sneakers I have purchased for him. They cost a lot of money and I don't have $60-$70 to continue to spend on crap shoes that are normally quality. I am very disappointed. I wish you would make the rubber piece on these shoes to last or stay glued a bit longer. In the picture you can see where I have tried to glue it do it lasts a bit longer or until I can afford to buy more.

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Shaun R.
, US
Dec 04, 2017 9:44 pm EST

These type of toe ends are common for this problem; it really has nothing to do with the manufacturer. Pick up a tube of Shoe Goo on your next trip to the store. It's always displayed where you buy shoes. The stuff in incredible! I think I use it more than duct tape ;-)

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2:27 pm EST

Nike labron james nike shoe

I purchase a pair of Labron James shoes for my six year old son. My issue that I have with the product is that the second strap coming down the shoe want stay closed. I have spoke with several people that has also purchase the same type of shoe is having the same issue. I end up removing the second strap so that he would be able to keep his shoes. I paid about 85.00 for those shoe. I very disappointed because I am a huge fan of Nike. I am not expecting anything from this but I am asking that you please re-evaluate the straps on the shoes when making them

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9:31 am EST

Nike jordan spizike

I just bought these for my sons birthday and he showed me that the shoes have different designs these shoes are not cheap and I'm a little upset over this. I have been buying nike and jordans for them and me as well for years i have spent hundreds over the years and to see something like this from Nike is shocking. I would like to know what you could do about this situation my name is laura my number is [protected] if i miss a call leave a voicemail please.

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12:27 pm EST

Nike nike shox

I bought these nikes love them but the sole of the shoes came apart now there junk I paid a lot of money for these shoes there's no reason a good named brand of shoes should do this I would expect this from cheap sites but not nike I tried taking them back but was told there was nothing they could do I fill I've been ripped off and they should be replaced
Thank you
Suzanne Higgins

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Nike In-depth Review

Product Range and Quality: Nike offers a wide range of products that cater to various sports and activities. From running shoes to basketball gear, their product selection is extensive and diverse. The quality of Nike products is exceptional, with a focus on durability, performance, and comfort. Whether you're a professional athlete or a casual fitness enthusiast, Nike's product range and quality are sure to meet your needs.

Website Design and User Experience: Nike's website design is sleek, modern, and user-friendly. The layout is intuitive, making it easy to navigate through different categories and find the desired products. The search function is efficient, allowing users to quickly locate specific items. The website also provides detailed product descriptions, sizing charts, and customer reviews, enhancing the overall user experience.

Pricing and Value for Money: Nike products are known for their premium quality, and as a result, they are often priced higher compared to other brands. However, the value for money is excellent considering the durability and performance of the products. Nike occasionally offers discounts and promotions, making their products more affordable and providing customers with good value for their money.

Customer Service and Support: Nike's customer service is commendable. They have a responsive and knowledgeable support team that can be reached through various channels, including phone, email, and live chat. They promptly address customer inquiries, provide assistance with product-related issues, and ensure customer satisfaction. Nike's commitment to customer service sets them apart from their competitors.

Shipping and Delivery: Nike offers reliable and efficient shipping services. They provide accurate tracking information, ensuring customers can monitor the progress of their orders. The delivery times are generally prompt, and Nike takes necessary measures to ensure that products are well-packaged and protected during transit. Overall, their shipping and delivery process is smooth and reliable.

Return and Exchange Policy: Nike has a flexible and customer-friendly return and exchange policy. They allow returns and exchanges within a specified timeframe, provided the products are in their original condition. Nike provides clear instructions and guidelines for the return process, making it hassle-free for customers. They also offer free returns, which adds to the convenience and customer satisfaction.

Brand Reputation and Trustworthiness: Nike has established a strong brand reputation over the years. They are known for their commitment to quality, innovation, and performance. Nike's association with top athletes and sports teams further enhances their credibility and trustworthiness. Customers can rely on Nike to deliver products that meet their expectations and provide a positive overall experience.

Social Responsibility and Sustainability Initiatives: Nike has made significant efforts in social responsibility and sustainability. They have implemented initiatives to reduce their environmental impact, such as using sustainable materials and reducing waste. Nike also supports various community programs and initiatives, promoting inclusivity and equality. Their commitment to social responsibility sets a positive example in the industry.

Innovation and Technology: Nike is at the forefront of innovation and technology in the sports industry. They continuously strive to develop and incorporate cutting-edge technologies into their products. From advanced cushioning systems to moisture-wicking fabrics, Nike's innovative approach enhances performance and comfort. Customers can trust Nike to provide them with the latest advancements in sports technology.

Overall Customer Satisfaction: Overall, Nike excels in meeting customer expectations and delivering a satisfying experience. Their wide product range, exceptional quality, user-friendly website, and excellent customer service contribute to high levels of customer satisfaction. Nike's commitment to innovation, sustainability, and social responsibility further enhances their reputation. Whether you're a professional athlete or a casual sports enthusiast, Nike is a brand that consistently delivers on its promises.

How to file a complaint about Nike?

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1. Log in or create an account:
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2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Nike in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Nike. Include key areas of concern, relevant transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching supporting documents:
- Remember to attach any additional supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps to effectively file a complaint with Nike on ComplaintsBoard.com.

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