Menu
National Football League [NFL]
National Football League [NFL] Customer Service Phone, Email, Contacts

National Football League [NFL]
reviews and complaints

www.nfl.com
www.nfl.com

Learn how the rating is calculated

1.1 652 Reviews
Verified
The authenticity of the customer service contact information for National Football League [NFL] has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

National Football League [NFL] complaints 646

ComplaintsBoard
M
6:33 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

National Football League [NFL] fails to deliver

I won an item (item number [protected]) in the recent NFL Breast Cancer Awareness auction. My bank account has been charged for the item but I have not received it. I have sent two emails and used the online contact form, yet have not received any response from the auction site.

Read full review of National Football League [NFL]
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
F
12:08 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

National Football League [NFL] nfl jersey ripoff

I purchased 18 NFL jerseys from this website. They split my order into 3 boxes each with a tracking number. One of the boxes (with 10 jerseys) did not make it to my house. The post office has told me that I have to have the seller file a claim and that I am unable to do anything about it. I filed a complaint with paypal and the seller stated that they would reimburse me and responded within 1 minute asking me to remove the complaint from paypal. I told them that when I received the 10 jerseys, or a credit for the jerseys that I would remove the complaint. They are no longer responding to my emails. I intend to post this information to every site that I can find that explains that this company is impossible to work with. They clearly are unable to resolve my issue and I even paid for insurance for the shipping. DO NOT ORDER FROM THIS COMPANY. THEY SPEAK TERRIBLE ENGLISH AND HAVE DONE NOTHING TO RESOLVE MY ISSUE. I intend to contact the Chinese Consumer Protection Agency and have also filed a dispute with my bank.

Read full review of National Football League [NFL]
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
9:08 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

National Football League [NFL] never got my order

I order some football caps for my kids total of 4 hats I only got one and I was told that the other ones would come in when they could find them. I wonder why would they sell any items if they don't have them but also I can't even get my money back from the nflshop.com office they always tell me that someone will call me or put me on hold but no one answer after u're on hold or never get a call back. Don't order online in this site and if u do make sure that they have you're items.

Read full review of National Football League [NFL] and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
W
W
warren skokan
Torrington, US
Nov 15, 2013 5:51 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I ordered two jerseys from NFL Shop. A Kyle Rudolph and a Xavier Rhodes Jersey. I received a John Carlson jersey instead. I was charged for two jerseys. I called to attempt to rectify the problem. haha! So I returned the Carlson jersey and NFL Shop sent me another John Carlson jersey. I call again and was told to return it and my credit card would be credited the amount. Well that did not happen i call AGAIN and was told the problem would be rectified. Did NOT happen. I called my credit card company and they were able to get me credited for the Xavier Rhodes jersey that i NEVER received but i was told the Kyle Rudolph jersey That i NEVER received was in my possession. So apparently i am a liar trying to get a free jersey. Nice way to treat a long time ( about 15 years) customer. So i call again and was told they would look into it, right and i'm the liar! So congratulations NFL Shop you win you lose a loyal customer of many years for the cost of a jersey, way to go. I will NEVER purchase ANYTHING from you again in the future. Please believe that although you have repeatedly treated me like some lying scammer. The error was totally yours and yet i have to pay for it. What a shameful way to treat a customer, it is truly appalling and this whole experience was a joke.

S
S
Steven Schmick
Omro, US
Feb 06, 2011 2:22 am EST

NFL SHOP sent me an empty box with the invoice in it! Said they would send me a replacement cap in time for the Superbowl. Never got here! Do NOT do business with this company. They WILL rip you off!

ComplaintsBoard
J
11:19 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My mom wanted to have a special christmas forher grandchildren this year. Two of her grandchildren lost their mom before christmas. We are very big into football, so she ordered a jacket from Nflshop.com. She ordered it Nov 24, 2008 to be here in time for christmas. They told her no later than dec 23. Today is dec 27 and no jacket. We have called Nfl shop...

Read full review of National Football League [NFL] and 21 comments
ComplaintsBoard
S
8:18 pm EST

National Football League [NFL] officiating

The officiating this year in the nfl is in need of a review. Management has given the referees the okay to call the games, there must be a conspiracy in the nfl with the big money makers who own the teams. The nfl is giving the ref's the go ahead to make calls that are deciding games. Teams are not changelling these calls for fear of losing their time outs because the nfl has targeted some teams, and the nfl is getting paid off for these calls and there un-just system. I have informed several of my friends and family not to watch you cheats.

You people know it, and so do i!

Read full review of National Football League [NFL] and 134 comments
Hide full review
134 comments
Add a comment
W
W
Wnd54
Sturbridge, Massachusetts, US
Jan 23, 2022 4:12 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Brady gets hit in face and has blood and ref oensluEs him for unsportsman like conduct. You have to be f’n kidding me. Officiating is horendous.

R
R
Robert Consiglio
Ottawa, CA
Dec 14, 2021 6:58 pm EST

I am glad that I am not alone in being fed up with pathetic refereeing ruining NFL games. In my view, the refs favor the Steelers, Packers, Rams and (hold your breath) Buccaneers. The Atlanta-new England Super Bowl was pretty fishy to say the least. Seemed fixed. Lately, the Buffalo Bills got robbed of a possible game winning pass interference and then the Bucs get one called when one of their players grabs a Buffalo player. Pathetic refs handed pretty boy Brady another win. Surprised? The NFL is a BUSINESS. Big market teams mean more $$$$$. And close games makes bettors and gamblers happy. It has come to the point that you can watch a key NFL game and know in advance when a flag will be thrown. It is always on a key play that influences the game. ALWAYS. The games seemed fixed likely because they are. Most of all, I am tired of the Buffalo Bills being screwed by the refs. And that no call on pass interference in the Rams-New Orleans semifinal a few years ago was the worst non call in the history of the NFL. Obviously, someone wanted the Rams in the Super Bowl. In any case, if the refereeing doesn't improve, i am going to watch bowling instead. (no refs).

G
G
Gerald Fazekas Jr
, US
Jan 17, 2022 11:50 pm EST

Absolutely %100 officiating AND the reply system are screwed, corrupt, and fixed. I just saw a touch down reversed from player Sony Michel of the LA RAMS. He was at the bottom of a gang pile and after the call for TD, the Cardinal's coach challenges this call! What a complete waste of time. Rams are on the 2 inch and goal line on first fuking down! First off, how can one odd glimpse side angle shot from the side line camera be evidence that at some other point in that pile the ball did not break the plane for a TD. So instead of "Clear and Obvious" evidence, all they need is any shred to reverse what was originally a sound call. It is complete [censored] man! Its not like it was 4rth down at the end of the game and it was do or die. We are talking about first half action, first down and inches. This McVae SOB from the Cardinals was just abusing the reply system for some dubious reason. I mean no way was he going to stop that ball from getting into the end zone. He should not have been allowed to challenge a reasonable call made by the official. When replay first started out, it was only for limited important situations at the end of the game. Now its just another tool for corruption. I believe we have computers sophisticated enough these days where we can do away with all but ONE game official PERIOD. There is no need for several fools running around steering the outcome, and definitely not room for coaches to fuk with the officiating to favor their team's results. I am sick. This does not resemble what I grew up with at all.

A
A
Antonio Alvarado
Harlingen, US
Nov 26, 2021 11:07 pm EST

This is the worst officials in the Nfl. Just want how many teams are paying them. The commissioner need to hire honest officials. This NFL football games are turn into baby games and man games but the players aren't playing the game it's this stupid zebras you have calling the game. You all are idiots.

C
C
Chris Swanson
, US
Nov 29, 2021 11:31 pm EST

The Seattle game tonight had 4 terrible game changing calls, all against seattle. The onside kick was bs! Never seen that call in 30 years of watching NFL.

G
G
gerald.fazek
Dearborn, US
Nov 30, 2021 1:44 am EST
Verified customer This comment was posted by a verified customer. Learn more

%100, to over turn a call on the field there has to be "CLEAR AND OBVIOUS EVIDENCE." Now, if the zebra in question needs to take 3-5 minutes and a couple of commercial breaks to make the decision, I would argue that the evidence was not very obvious! For sure these jokers are deciding the outcome of the games, and I am sure they are taking payoffs to shave points. You have to be a [censored] not to see that!

G
G
gerald.fazek
Dearborn, US
Nov 30, 2021 1:50 am EST
Verified customer This comment was posted by a verified customer. Learn more

What about that bs overturned touchdown brother? We are talking about a lightning fast pass that was called a catch. then the zebra takes 5 minutes to study the footage and ultimately overturn the call. If the evidence is going to slowed down to a medical level, I would argue that it is not too obvious or clear and convincing. That was some crooked buls@*t. I'm sorry, if you are a Seattle fan sir, the underlaying principle I think we both agree that these stripes have waaaaaaaaaaaay to much power to steer the outcome. (Not to mention that one crap call blew my parlay and cost me $200!) I wish I could smack the [censored] out of that crooked [censored]! Flat out!

M
M
maddog10e
Lynn, US
Nov 09, 2021 12:37 am EST
Verified customer This comment was posted by a verified customer. Learn more

The Monday Night Football game with the Pittsburgh Steelers against the Chicago Bears on 11/08/2021 was the most poorly officiated, one-sided game in my 61 years of being an NFL fan. It truly goes beyond ridiculous how the NFL trains these officials so poorly. Quite frankly, I find it impossible for the NFL to think that such a spectacle could be considered quality entertainment. This game was a travesty, and it leaves me wondering if there is a bias in officiating towards certain teams in the league.

G
G
Gerald Fazekas Jr
, US
Dec 15, 2021 1:21 am EST
Replying to comment of maddog10e

Definitely.This how the Rams Just beat the Cardinals on MNF (12/13/21). Granted it was a close game and Stafford was playing exceeding well as Kyler Murray was playing exceedingly poorly. Even so, in the fourth quarter when Arizona was marching back down the field to even up the score, suddenly they are getting called for personal fouls and holds. Now that I remember, there was a player tumbling with two other in the midst of a high speed play/tackle, and the Arizona player was called for a personal foul because his elbow just grazed ever so slightly the helmet of the LA player. This was clearly unintentional, and even as the announcer stated, "the must be some force behind the contact for it qualify as a personal foul.." So then, we must agree that if officials have the power to make crooked calls like this and there is no review process for the officiating, then indeed the officials are determining the outcome of the games. Players who train their entire lives to perform at the highest athletic level are being stifled by the fragile and skewed minds of subjective yoyos wearing stripes. When you consider the Trillions, yes TRILLIONS of dollars that are tied to this sport in one form or another, this game should be officiated by the highest level technology we have. Not individuals on the field or the nameless [censored] on high "up in the booth." PHUUUUUKK that!

R
R
RodgerG
Wichita, US
Oct 29, 2020 11:48 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Watched Seattle playing Arizona, not a fan of either team but Seattle got totally ripped off by the referees. There was a head to head hit by Arizona not called which they showed probably at least 5 times on replays. Ok let’s say the referees on the field didn’t catch it what happened to review in the booth and player safety. There was also a roughing call against Seattle in fourth quarter that resulted in a touchdown for Arizona later in the drive that was a legal hit. Game seemed to be rigged!

C
C
cp warren
, US
Oct 19, 2019 11:03 pm EDT

I'm not going to point out one game, but come on NFL! you are making this damn hard to watch

D
D
Dennis Elswick
, US
Oct 15, 2019 6:17 pm EDT

I just watch the Lyons/Packer game and I was thoroughly disgusted with the refereeing. There were 2 face mask calls on the Lyons that the Lyons player didn't even have his hand on the face mask and he was called twice. Then there was a blatant pass interference by the Packers where the guy had his hands all over the receivers chest before the ball even got to the receiver which caused the receiver not to be able to make the catch. I have seen totally disgusting calls that never should have been. What is wrong with your referees? If they an't do the job then they need to go and get someone in there that is willing to make the right calls. I can see once in awhile you having a bad call but these are most of the games. There are a lot of ppl that are ready to start protesting the NFL if something isn't done.

G
G
Got2b
, US
Oct 15, 2019 5:10 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I agree with everyone the referees need to be held accountable! Perfect example is the Detroit/Green Bay game. Those referees made some horrible calls! I feel the referees should be held accountable for their bad calls. They fine the players so they should be fined as well and that would stop them from cheating, especially when it causes a team a game. NFL is nothing less Ike it use to be. Players can’t play the game the way they use to. NFL sucks now...nobody wants to watch the games anymore!

V
V
VAA#1
, US
Oct 15, 2019 8:48 am EDT
Verified customer This comment was posted by a verified customer. Learn more

The officials in the NFL are compete [censored]s. They fix games and do not call what is correct. They call based on their own bias to their teams. I will no longer watch, listen to talk about football or give one dime to the NFL. You can make mistakes and never correct them. Error and never be fired. The only way to fire you is to not give the NFL any money and that is what I intend to do. I hope others will join me.

G
G
goochster
, US
Oct 15, 2019 12:10 am EDT

I am done with the NFL now. I see that certain teams always get the breaks, and even flagrant calls go for them. Tonight when the Packers beat the Lions it was a disgrace to the NFL. I am not a fan of either team, but wanted to watch a good game. Only to see it stolen because of 2 extremely bad calls, that the commentators called out too. There needs to be independent review of games this bad, and even victories nullified, or games having to be replayed if they are this one sided ever again, which the next time the Packers, or Patriots or Cowboys or Saints need a win, the refs will be sure and give it to them. I am sure this is from NFL pressure too. It I san absolute disgrace to see things this bad. Every call, penalty should be reviewed by independent review, or something. The Lions lost because the ref didn't want them to win.

ComplaintsBoard
M
12:00 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Our family is enjoying thanksgiving and are all here and agree that is extremely unreasonable of the nfl to charge consumers to enjoy a national sport, which historically was family entertainment and costs incorporated under basic network tv and/or cable. Sitting around the fire after dinner and watching football with family was enjoyable growing up...

Read full review of National Football League [NFL] and 133 comments
How to file a complaint about National Football League [NFL]?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with the National Football League (NFL) company. Make it specific and clear, such as "Incorrect Jersey Shipment" or "Refund Not Processed for NFL Game Pass".

4. Detailing the experience: Provide a detailed account of your experience with the NFL company. Include key areas such as customer service interactions, product quality, service delivery, or any other relevant aspects of your experience. Mention any transactions you had with the company, including dates, amounts, and what the transactions were for. Clearly describe the nature of the issue, including what you expected versus what actually occurred. If you attempted to resolve the issue, detail the steps you took and the company's response. Explain how the issue has personally affected you, whether it's a financial loss, inconvenience, or disappointment.

5. Attaching supporting documents: Attach any relevant supporting documents, such as receipts, emails, or screenshots, that can substantiate your complaint. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from the NFL company, whether it's a refund, exchange, apology, or any other form of rectification.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for spelling and grammatical errors, and make sure that all the information provided is factual and relevant to your complaint.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint or review. Ensure that you have filled in all the necessary fields and attached any applicable documents before submitting.

9. Post-Submission Actions: After submitting your complaint or review, regularly check your account on ComplaintsBoard.com for any responses or updates. The NFL company or other users may provide feedback or solutions to your issue, so staying updated is crucial for the resolution process.

Overview of National Football League [NFL] complaint handling

National Football League [NFL] reviews first appeared on Complaints Board on Dec 12, 2006. The latest review I have not recied my Refund was posted on Feb 27, 2024. The latest complaint officiating staff was resolved on Dec 29, 2014. National Football League [NFL] has an average consumer rating of 1 stars from 652 reviews. National Football League [NFL] has resolved 9 complaints.
Ratings on other sites
Trustpilot
Trustpilot
1.2
279 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. National Football League [NFL] contacts

  2. National Football League [NFL] phone numbers
    +1 (877) 635-7467
    +1 (877) 635-7467
    Click up if you have successfully reached National Football League [NFL] by calling +1 (877) 635-7467 phone number 0 0 users reported that they have successfully reached National Football League [NFL] by calling +1 (877) 635-7467 phone number Click up if you have UNsuccessfully reached National Football League [NFL] by calling +1 (877) 635-7467 phone number 0 0 users reported that they have UNsuccessfully reached National Football League [NFL] by calling +1 (877) 635-7467 phone number
  3. National Football League [NFL] emails
  4. National Football League [NFL] headquarters
    345 Park Avenue, New York, New York, 10154, United States
  5. National Football League [NFL] social media
National Football League [NFL] Category
National Football League [NFL] is related to the Sports and Fitness category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.