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Nexus Holidays Complaints Summary

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1:38 pm EST

Nexus Holidays tours

Do not book your trip with Nexus Holidays! They do not provide what they promise! The hotels were 2 star at best and you spend most of your time on a bus. You are not allowed to go back to the hotel if you don't want to do the "Optional" tours (you have to wait on or near the bus until the rest of the group is finished). Most days are 12-14 hours long. Changing hotels almost daily. "Leisure time" is mostly sitting on a bus. Most of the "factory visits" are a money grab; a sales pitch in a conference room then a store for you to shop at. Worst vacation we ever had. Nexus did nothing when we complained about the trip. We did "Best of Asia" trip.

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3:49 pm EDT

Nexus Holidays unethical behavior

I traveled with nexus on a china tour in march/april 2017 with two of my young adult children. Had a great time; however, beware, nexxus changed, canceled, the first china trip I signed up for and paid for. Fortunately, with not too much difficulty in changing dates and having to spend an extra day traveling, I was added to another trip, with canadians. It was a great group. The problem I had was first off I was told I had to purchase the excursion before I left, at a high price. This turned out to be false. Each day we were given the option to purchase excursions while on the tour. Purchasing the excursions was much cheaper in canadian dollars. I complained, wondering why I as an american had to pay more? The exchange rate is better for the american dollar than the canadian dollar. That is, you get more chinese currency, yuan, when you exchange currency. So, it you compare prices, for ease of explanation, if an excursion is 600 yuan that would be approximately $114 canadian. They charged me the same amount in us dollars, $114. Well, 600 yuan in us dollars is about $88. That means for that one excursion I was paying $26 more. When you take excursions almost daily and you multiply that by three travelers, it really adds up. At first when I brought this to their attention I was told they would offer me $100 off my next full priced tour. I complained further and they have done nothing but ignore me. I can no longer trust this company or recommend them. It's too bad.

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9:29 pm EDT

Nexus Holidays Zhangjiajia tour

Tours to different parts of China for $99 and above are very misleading. You ends up paying more at the end of the trip, like the Zhangjiajie tour, where tourists are been told to pay an exorbitant entrance fees of US$300 for going to the Tiamen Mountain which according to the website is only RMB 258/p.p for the entrance fees! And tourists are told to sign an agreement form to say we agree to this payment. And at some of the shopping place, tour guide is pestering tourist to make purchases or else he said the bus wouldn't be leaving for next tourist destination. i wouldn't recommend anyone joining Nexus Holidays as this agency is totally not reliable at all in terms of service and value.

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3:03 pm EDT
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Nexus Holidays - Not refund

I had a very very bad experience with Nexus Holiday Chicago. I had canceled 4 tickets to Beijing of China booked with them due to AA delayed the flight schedule on May 2010. But the said amount of refund for the cancellation was never credited to my account. No matter of repeated mails and calls to customer care, but the company has failed to give me a...

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