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Nextel / Sprint / Fradulent charge!

1 United States

My husband has been a Nextel customer for almost three years. In July, after moving in together, he added me to his plan. At the time, my TMobile contract was about to expire, so we figured it would be cheaper to add me to his plan. Ever since, there have been nothing but issues. They seem to try to screw you every which way. In October of 2007, I contacted Nextel to change our plan to 500 minutes a month, with unlimited incoming, free nights/weekends starting at 7P.M., unlimited texting, and nationwide walkie talkie service.

On my November bill, I wasn't charged for any calls made after 7P.M. but on my December bill, I was. $134.55 worth of calls. I refuse to pay these fraudulent charges. I've contacted Nextel/Sprint, and informed them of this. I told them that I was informed that if they were to give me a credit of $134.55, THEN and only then would I allow them to change my plan again. At this time, I am sitting on hold for a supervisor. I'm going to request that the recording for the call made on October 27, 2007 be pulled and listened to. I know for a fact that I was told that my nights would start at 7P.M. because at the time, my five year old son was hospitalized and I used to call and speak with his doctors/nurses in the evenings after I got home from work and I didn't want outrageous phone bills for going over on my minutes. Nextel used to be decent. But ever since they merged with Sprint, they suck and their customer service department is the worst of them.

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