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Our verdict: Engaging with Nextdoor at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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B
11:05 am EDT

Nextdoor leads/contradiction/ moderator privileges and position obuse

My name is Bob Torma from Mission Bend / Houston, I'm contacting nextdoor app. Complaint with the hope that I will get some help and understanding in regard this issue. I will try to explain what happened in this message and if you have any questions please feel free to contact me [protected].
- I live in our neighborhood for 18 years, I'm self Employed for almost all my life providing business an High end residential areas. About two years ago I had conversation with one of our neighbors "Natasha V." an older nice lady manchening me that a lots of contractors are mistreating our neighborhood with non professional services and financial dishonesty, she asked me why I do not provide business for our neighborhood because she know me what kind of business ethics a have. She told me about the nextdoor, I want on this app. becoming a member with a reason to help our neighbors with my craftsmanship, I'm the nextdoor and always reachable, I knew that this is not my market but I love my neighborhood and people they live hear, knowing that there income is limited and mostly older people. I did advertise from time to time, posting an introduction on the main page I received calls and I did some projects not to many but the people I have work done appreciated and become my customers and neighbor friends. You can even see on the referral page there reviews under Torma Art Co. My speciality is Decorative Art and Home Remodeling also Interior Design. Beside the business I posted Artwork for educational purpose driving younger people toward this app giving them advices about Art paintings and techniques, and this was success till one day I received message from Mrs. Laura Botello giving me warnings about my business posting, I figured out that she or her family member owns Remodeling business and that I'm competition in her eyes, as she is or was a lead on this app she blocked or disabled me from postings or commenting on this app. All that happened on 09-06-2017, still today even after complaining to the nextdoor help section I'm still banned. I'm seeing how selectiv the rules are working on this app with huge contradictions, a lot adds are still running representing realtor businesses, Handy man, Remodeling, Cleaning etc... and I do not have anything against them, but is really unfair that I get treated like that because I can post from fine Art work to High end Residential Menchions work in the whole spectrum and build in there eyes jealousy that makes them angry because THEY cant deal with someone that is above Competition forgetting that all our neighborhood needs us with the best possible work ethics. This app suppose to help our neighborhood, we are nextdoor, anybody from our neighborhood will have more confidence dealing with Contractors they live next door, this app suppose to be more about living, help, education (just seeing how many gang kids are around in our neighborhood) and many kids would love to be developed in Art or learn some Craftsmanship, this app suppose not to be just for lost kats and dogs, we can do much more for the new generation coming, I have two teenage boys, they are the third generation in the business, there friends would love to learn craftsmanship and this would be pleasure keeping them busy working in our neighborhood, mentoring them and making them a part of the society, but instead this we have people with overwhelming egos, complaining, banning, making restrictions just out of there self interest. Do our neighborhood or nextdoor rules makers understand that in the case of supporting small business from our surrounding can keep the kids from the streets and drugs, having the kids interacting with there neighbors providing an earnest work, no obviously is much easier to install cameras and lieve in the panic because we have kids they are indirectly denied to work in our neighborhood. Mrs. / Mr. my idea was to build a part of the business that will provide jobs for the young kids they desperately need to learn craftsmanship, we have to many kids on the streets and we can do much better for our neighborhood. I do hope that you understand mine point and how unfair are those restrictions, unfair to the neighborhood also to the new generations because our selfishness and Ego.
I hope you can help with this issue, if I can be from any assistance for better neighborhood please feel free to contact me.
Thank you for reading my letter with hope that I can use this app again like everybody else. I really do believe that penalization of 1 year is a long sentence.
Sincerely,
Bob Torma

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Update by Boban Torma
Aug 24, 2018 7:27 pm EDT

I'm located in Houston, TX - not in AK (Thanks)

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ComplaintsBoard
K
3:35 pm EDT

Nextdoor controlling content

This Company controls all content that is being posted by the general public in which they say they do not control. They only allow for certain discussions tooccur and shut down others If it is not within next-door's agenda. I have more marketing dollars for my business going through next-door that I am now yank away from them. They do not offer any protections to members of their site that are being harassed by other individuals

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K
12:11 am EDT

Nextdoor racist posts; posted photos of a minor

In the ongoing saga of Sacramento leads being clueless, I am now making my third complaint to you. While there is not a lead telling me that advocating lynching does not violate ND guidelines, the subject of my first complaint, this thread is nevertheless disturbing.

I was marginally O.K. with the photos being posted for a short time for the purpose of determining if a crime wave was following in the wake of this young man's activities. However, it is now abundantly clear that this is not the case. A number of posts addressing the racial profiling of the threat were deleted. Including two of mine in response to a very offensive racist poster. The racist's posts to which I had replied were left on the thread, until, following my complaints to a lead, they too were deleted. That having been said, I think it is completely inappropriate for this minor child's face to be plastered for eternity on ND, along with completely unsubstantiated accusations of his committing crimes. My request for the leads to delete the entire thread has fallen on deaf ears. As an attorney, I am of the opinion that should the young man's parents discover this has happened it well could result in significant civil liability to ND. Plus, it is just NOT RIGHT for this to remain posted, liability or not. This kid's only "crime" is being black in a neighborhood where there are some people who think black folks don't belong. I have friends in this neighborhood which is just north of mine who quit ND after some residents were sending private messages to solicit funds for a security firm to "protect" the neighborhood from African American kids attending the local middle school and high school, who walk through the neighborhood from a nearby housing project to get to and from school. My long time boss once told me "do not say or do anything you would not want to read on the front page of the Sacramento Bee the following day". I think this is good advice for ND which, in our area at least, is becoming a safe haven for racists to pursue their agenda.

Post in Crime & Safety
Brent Shultz
Brent Shultz, Land Park
suspicious

[Your program does not let me post the photos as they appeared. I have attached them below. As you can see, the photos posted were of a young African American youth trying to see if anyone was home. He is wearing the tee shirt of the local to that neighborhood middle school. He is looking through windows as if to see if anyone is home. I might add that I have done this many times in my own life, but I guess a 68 year old white woman doesn't get this sort of attention]

Does anyone know what this person was doing in the neighborhood? He spent nearly two minutes on our front porch looking in the windows
28 Jul · 19 neighborhoods in Crime & Safety
Thank
ReplyReply
Ella Kapakly
Ella Kapakly, North City Farms·28 Jul
Looks like he's just a kid!
Karen Lonczak
Karen Lonczak, Midtown·28 Jul
He is wearing a Cal Middle School shirt
Chris Cavner
Chris Cavner, Land Park·28 Jul
I talked with him 2 days ago. He said he is homeless and looking for any work so he can buy food.
DeAnne Beller
DeAnne Beller, Land Park·28 Jul
He may be "looking" for work but he has NO business looking in windows! Certainly not mine thank you.
karen leslie
karen leslie, Land Park·28 Jul
That is the same young man who approached me in the Tower Theater parking lot. I gave him money and also offered him food, which he turned down.
Sheri Carello
Sheri Carello, Land Park·28 Jul
They also came to our front door. Two boys together said "do you have work".
Kymberli Oakes
Kymberli Oakes, South Land Park Terrace·28 Jul
Mrs. Egan would be so proud to see this student embracing the SIC philosophy.
Cindy Capellas
Cindy Capellas, Land Park·28 Jul
Yes he has ABSOLUTELY no business looking in windows like that. If it were my house, I would file an online police report along with the pictures.
Stacy Gray
Stacy Gray, Hollywood Park·28 Jul
Creepy
Serrah Finney
Serrah Finney, South Land Park Terrace·28 Jul
Or we can try to help him... just a thought... I think we all get so caught up in the comfortable lives we have afforded ourselves that we forget our manners.

I hope I run into this young man. Get to the root of what's going on and be able to connect him to some community resources.

Hey, actually, if anyone does happen to see him, give him my name and number.

I think when we are hot and hungry we do things that we probably wouldn't normally do. Our fight or flight response kicks in.

It sucks that he is looking through windows and he shouldn't be I get that. But let's get to the root of the issue.
Naomk Ferster
Naomk Ferster, Little Pocket·28 Jul
Look people... wake up.. these kinds of kid activity means they are scouts for serious criminals. They get a take of the robbery if it goes well. They appear and say they are homeless but if they are and minors they should be reported to police. Going onto private property and peering through the windows indicates.. thet are literally window shopping. They continue to stay in the same neighborhoods where they are not only blending but getting money too. Dont do it. It just encourages them to return. And their intentions are not good. They even watch peoples schedules and see where they go so watch out. A lot of people take the bus or bicycle in from other neighborhoods and pose as locals panhandling to get a sense of the people they want to rob but they have other motives. They are also out for the summer unsupervised. If they really need work and food dont do it instead. Offer to call (get out your phone) a community police officer so they can get help.. theyll be a runnin! I always tell them I dont carry cash sorry. Take a good look at their face and shoes. Because if they run from trouble.. They may discard their shirt but not their shoes. Also remember his bicycle. Say something like oh I see you have a nice blue bicycle and a handsome pair of jordan sneakers and youre about 4 ft 6 in thin dark eyes. Where do you live.. if they cant name the local street they are not from around here. Please pass this on. Gawd forbid if you invite them home.
Naomk Ferster
Naomk Ferster, Little Pocket·28 Jul
Yeah. Sic.in training for a life of crime.
Serrah Finney
Serrah Finney, South Land Park Terrace·Edited 28 Jul
SIC: show integrity be considerate.
Naomk Ferster
Naomk Ferster, Little Pocket·28 Jul
Yes I know my words are not trying to define SIC but there is a wrong connection here. Thanks.
Anne Kavouras
Anne Kavouras, South Land Park Estates·28 Jul
Where did this one happen?
Kim Buffington
Kim Buffington, South Land Park·28 Jul
I don't consider it good manners to look in a stranger's windows.
Brent Shultz
Brent Shultz, Land Park·28 Jul
Land Park Dr between 2nd and Larkin
Anne Kavouras
Anne Kavouras, South Land Park Estates·28 Jul
That area seems to be the spot lately...
Cathy Morrison
Cathy Morrison, Land Park·Edited 28 Jul
SCUSD has a summer meal program. It doesn't include Saturday or Sunday, and the Seavey Circle/Alder Grove meals stopped yesterday; Hollywood Park Elementary has breakfast and lunch through 8/28 on all weekdays. Please share the attached flyer with anyone caring for students 18 and under.
Cindy Bulfinch
Cindy Bulfinch, Land Park·28 Jul
How's that working out Serrah? Don't think he cares about any of that. This kid is about as homeless as me! If so, where are his teachers, mother, father, law enforcement? He's just running around the neighborhood 24/7? All of the folks who had contact, not one thought, hmmmm maybe I should call the police since there is this homeless YOUNG minor in the parking lot saying he is hungry and homeless.? He's supposedly been seen at school? Naomk, you are RIGHT ON! Serrah, have you not been paying attention at all as to what is going on around here? I am not calling you out, but I think you should be a little more informed. I can't even begin to count the number of videos from doorbells on front porches in our neighborhood that show KIDS blatantly stealing packages off of our porches, our mail, ANTYHING THEY CAN CARRY.! Are you SERIOUS! This kid is Scouting for an adult, don't be fooled. How about the 2 girls in the gold suburban, the kids with the red sweatshirt, the one just the other day who took packages on 2 days in a row. All on video! What will it take Serrah? They are well trained by the adults that are driving them around. Very well trained. They get good stuff for doing what they ask of them and that is probably the only way they get anything, even attention. Stealing anything and everything. Nice shoes, nice jeans, waterpark, whatever! And BTW this kid does not look hungry and has a whole bunch of $'s in clothing on his body! REALLy? The police need to be called now if he is still in the area and still doing it.
Eileen Gillis
Eileen Gillis, Land Park·28 Jul
Looks like the kid (there were two) knocking on doors at bidwell and feeeport knocking on doors. Looking for work. I chased them out of neighborhood. Obviously casing the joint. I posted about them and lots of people replied that we should support them and give them work. Cmon people. Haven't you been a victim of theft here increasing of everything not nailed down. This morning I noticed my registration sticker was stolen off my van license plate. Down to 2006. I'm surprised I haven't been ticketed for street parking or stopped by cops. I have to order a replacement. Yet I got a 400 plus ticket on that van for putting the resident sticker with my other cars license plate on it. And other streets have resident stickers with blank space where license plate gets filled in. Grrr.
Grace Woofer
Grace Woofer, Upper Land Park·28 Jul
At a minimum call Paladin security and have them escorted out. The police won't show up.
Naomk Ferster
Naomk Ferster, Little Pocket·28 Jul
Grrr. Bummer. Always make sure to cut an X into your new sticker with a razor. So when they pull it out it comes out in pieces. It is a good deterent. No no no no did I say no. No helping them. help them by directing them somewhere else. Or dont answer the door.. they are assessing you. Tell them youre going to call the police. Dont be shy take the defense and protect ypurselk. Sacramento has lots of legitimate resources for these people and they know it. There workin ya. Beware.
Serrah Finney
Serrah Finney, South Land Park Terrace·28 Jul
Oml Cindy. Breathe. Not all kids are bad. I work in the Juvenile System, please don't feel the need to school me.

The police definitely should be called so that they can sit with him at YDF and divert him to services and/or find him a temporary home to get him off of the street where ultimately bad decision will be made.

You are calling me out and that's okay. You're upset. I just have a different point of view and a different way of handling things.

I have been stolen from quite a few times but I have help many homeless more times than that especially youth in need.

Yes! Please! Be aware of your surroundings, call people out! If something seems suspicious check it out...

Action.
Cindy Bulfinch
Cindy Bulfinch, Land Park·28 Jul
I am not upset, more like disbelief! I breathe just fine. I also have a real good grip on reality and do not live unaware with my head in the sand. You can have any idea or opinion you want. I still believe you are either just uninformed or suffucating from the sand. I also have an opinion. Which ever it is for you, ok, but the fact is that this "kid" is working you! Did anyone mention to you that there are 2, 238 programs for the homeless in Sacramento and for anyone to be hungry is unbelievable to me! Especially a minor. Maybe it's how their money is spent. This kid has turned down food, not that desperate! You are also assuming that you know how I would handle anything? I don't think you you know me, do you?
Tara Pierce
Tara Pierce, South Land Park·28 Jul
He has his left him wrapped up, possibly to protect his hand from broken glass?
Mike Thomas
Mike Thomas, Little Pocket·28 Jul
Serrah, how long can you afford to house these people before you want to talk to one of our disgusting leftist politicians so that you can figure a way to tax me further to pay for it?
Naomk Ferster
Naomk Ferster, Little Pocket·28 Jul
The msg was not directed to you specifically.. if it got delivered only to you.. sorry. There is no need to be defensive.. many do not know these things so it is just insight from ecperience. No one said all kids are bad.. but these particular ones are demonstrating poor judgement. Honestly looking through windows is not a good thing😀
Collette Howell
Collette Howell, Land Park·28 Jul
Be Best, Mike
DeAnne Beller
DeAnne Beller, Land Park·28 Jul
Someone said "caught up in our comfortable lives". I say, speak for yourself. I came from poor, worked & sacrificed to have what I have; worked 2-3 jobs my whole life. And for many years have volunteered with youth at risk & within the juvenile justice system. I care but am not naive. And many of these kids think they have the right to come on to others property, steal their packages, go in backyards, etc., because of the neighborhood. It's that type of perception that many of these kids have... that its okay to steal from "rich" people. Rich because of a neighborhood or the car the person may drive. I've heard it over & over, and have educated many of them on how their perceptions are distorted. That they pitch a fit if someone judges them based on some outer view, but they then judge others who they think are "rich" or we'll to do. Our neighborhoods have been inundated with various thieves, young and not so young, and I have had enough.
Lori Richardson
Lori Richardson, Curtis Park·28 Jul
Omg. People. Serrah is clearly compassionate, wants to help if she can, and doesn't appear to have her head in the sand, either. And whether you Intended to or not, a few of you were harsh and patronizing. Be kind, please.
Kris Rogers
Kris Rogers, Land Park·28 Jul
This kid isn't homeless, he lives somewhere. As stated before, if he has a SIC shirt, that's Cal Middle School. Best to contact the police and see if they can talk to this kid now before he continues to go down the wrong road. Now is the perfect time to be proactive and reach him before he ends up in jail.
Joe Rubin
Joe Rubin, Land Park·28 Jul
Lots of jumping to conclusions here. Not cool. Is it possible this kid was looking to see if someone was home? Not that he should peer in windows. But cal middle kids do odd jobs in neighborhood. And they do a diligent and good job.
Anne Mitchell
Anne Mitchell, Land Park·28 Jul
@Collette - You made my day!
Serrah Finney
Serrah Finney, South Land Park Terrace·28 Jul
I have obviously pushed some buttons. Work with your neighbors, be informed about the homeless youth in our community and the lack of services due to the lack of money in Sacramento county. This is getting off subject. My real point was simply, let's step back, if we see these kids call them out, call non emergency, have a car roll through and see what's really going on. I know from personal experience they come immediately. Maybe send that picture to Mrs. Egan I'm sure someone will be able to identify him if he goes to Cal Middle. Somebody can contact his parents. Mrs. Egan is very involved. I worked with her quite a few times with troubled kids last year. We live in a community that is incredibly supportive of each other. Let's stick together and figure it out.

Some presumptuous and rude things were said about me in the comments. I feel for you, it's so much easier to blame someone else when they disagree with you than to simply look within and ask yourself, "what can I do to make this better?"

Shout out to Mike... that was a real burn. 😯😊💓

Definitely remain compassionate if you can. I understand it's not always possible.

Also thanks for all the DMs and messages. So colorful, poignant, and definitely ‘non-threatening'. I can really feel the passion through your words.

Be kind to each other!
Brian Marks
Brian Marks, South Land Park Terrace·28 Jul
I'm sort of sad. Sad that when I went to the hospital recently I realized that the caretakers were behind security glass and armed guards were present. I'm sad that there is this level of suspicion rightly or wrongly given to a kid possibly looking for work.

Earlier this summer I considered sending one of our kids door to door to offer dog walking services. I don't know if she has the manners to not look into peoples windows. I don't know if we've dropped that lesson on her. I would certainly hope that if she was seen by somebody looking through a window the worst wouldn't have been thought.

When I was a freshman at Jesuit we collected cans in the neighborhood as part of our Orientation overnight. I remember one of my classmates looking in windows if no one answered the door because he thought people might just be ignoring us. I thought it was rude then and I think it is rude now. Maybe I'm naive but I wouldn't think anything of a kid looking though my windows other than, "Thats kind of rude."

At the same time I have three big [censored] dogs, a safe full of guns, an ADT security system, and we keep our home lit up like a Christmas tree every night. I understand where the suspicion comes from, it just makes me sad.

I'm comfortable admitting that I don't know everything. I do not know this child's true intentions, and there have been many videos of neighbors with Video cameras on there stoops losing packages and mail. It sucks. But none of those videos have featured this child as far as I know. I see nothing about this kid that tells me he doesn't belong in my neighborhood.

If he knocked on my door and asked me for work, I'd put him to work because my kids friends parents keep telling me about how this generation doesn't work hard. I'd want to wake up my kids and point to this kid and say "do that." And here is a kid saying he'll work, I don't want something for free, and it's so crazy it must be nefarious.

And while he was working, I would work next to him. Hopefully I could figure out why he was on the street and what was going on that he wanted to be pulling my weeds. If he needed support I would call the government agencies necessary to support him. Bad things happen to youth left alone.
Cindy Bulfinch
Cindy Bulfinch, Land Park·28 Jul
Right on, Mike!
Serrah Finney
Serrah Finney, South Land Park Terrace·28 Jul
Brian! 🙌🏻🙌🏻🙌🏻🙌🏻
Jessica Bosnich
Jessica Bosnich, Land Park·28 Jul
my son just graduated CAL.. he didn't recognize that kid.. but he could have got that shirt from anywhere... I don't know
Brent Shultz
Brent Shultz, Land Park·28 Jul
It appears my post has created some dialogue. The kids actions on my front porch were of concern to me. I wanted to know if anyone else had interaction with him and could put my mind at ease before my opinion as to his intentions took a very cynical view. I have a right to protect my property and his behavior crossed the line as to what I feel is socially acceptable in my book. From my experience and perspective he is up to no good, and his actions demonstrate the potential of leading to a host of negative possibilities. For many reasons and experiences, I have a more cynical view. I applaud those of you who want to reach out and help him. I fully hope his actions were that of a curious immature kid.in any case his behavior was inappropriate.
Lori Richardson
Lori Richardson, Curtis Park·6d ago
Brian, your post was awesome!
Eileen Gillis
Eileen Gillis, Land Park·6d ago
Yeah Brian. I don't have a big [censored] safe full of guns and I'm a woman. I won't be inviting an adolescent window peeking boy to work along side me. Different perspective.
Jeff Wilson
Jeff Wilson, Curtis Park·6d ago
He's come by my house in Curtis Park a couple of times with two other younger kids, a young boy and girl who were tagging along. He asked for work both times but I don't have any real work for him and don't think it appropriate to create make work. I talked with him a little bit and he mentioned he goes to Cal Middle School but never mentioned being homeless.. My impression impression of him was that he was a bit socially clueless and didn't understand what many would consider appropriate behavior. That said, I'm also socially clueless and I've got 50 years on him!
Brian Marks
Brian Marks, South Land Park Terrace·6d ago
Eileen... yup. Different perspectives. That was my exact point. I was sharing mine.
Anne Kavouras
Anne Kavouras, South Land Park Estates·6d ago
Let the Police figure it out
Tiffany Ann
Tiffany Ann, Land Park·6d ago
And, the racial card is pulled! Thank you, to the idiots that turned this into a racial thing. I don't care if this child was Purple-he should not be standing around looking in someone else's windows! If you read the above comments, he was offered food and turned it down, so he's not hungry. I'm so sick of someone posting something to let the neighbors know what's going on and it turns into an arguement. Do me a favor, shut the hell up and move on. Yes, I should have taken my own advice, but when the race card is pulled, in a total inappropriate time, I'm calling foul!
Vanessa Alvarez
Vanessa Alvarez, South Land Park Terrace·6d ago
Maybe I missed it... But when this happens and if anyone experience this in the future, can you PLEASE report it to the police as soon as possible. It might save him, save us and our community.
Dustin Deeks-Lederer
Dustin Deeks-Lederer, South Land Park Terrace·6d ago
I lived in South Oak Park for years... if someone is walking up to your property and looking through your windows, they're casing the place. The looking for work story is a pre thought out cover.

If you want to help, donate time or money to loaves and fishes, salvation army, or equivalent.
Naomk Ferster
Naomk Ferster, Little Pocket·6d ago
My my my girls. Please make sure to keep insults and backlashing somewhere else. Of course we all have ideas nd opinionz about whats possibly going on... thats okay.. we need to hear all sides but people will stop engaging on nextdoor of it just becomes insulting words to each other that detracts from the original concern. I am sure nextdoor can have people removed for inciding aggressive behavior such as cursing name calling which is counter productive. Again this site is not the jerry springer show. If youre offended by someones comments send them a private note asking for clarification. We all know email text can be misinterpreted. Ask for clarification. Thanks a bunch. By the way I read everthing in these convetsations and just decipher decode and ignore personal opinionated comments if posdible. If it is directed to me I always try a gentle clarification as you would hopefully do at work and home.
Naomk Ferster
Naomk Ferster, Little Pocket·6d ago
Ya know it would matter to me if anyone is peering thrpugh windows or my property. A lot of people do not know its a suspicious behavior worthy of reporting. And a lot of people do not know it is a crime to enter or take property from open gates doors or car trunks. Even going through your trash is a crime including taking recyclables from the trash or dumpster.
Kris Rogers
Kris Rogers, Land Park·6d ago
Serra - you set the right tone. Be compassionate but smart. Reality is, kids are breaking into cars and houses 24/7 right now. Not all kids have bad intentions. Some don't know their behaviors trigger people. Having said that, Land Park neighbors have been dealing with theft and crime enough to feel something could be wrong in these pictures. Best to make sure this kid understands people are watching. Also having an officer and Cal Middle staff reach out to him is a great move. Teens are figuring things out. He may be testing to see what he can get away with around here, or just socially clueless. Neighbors have a right to protect their homes and be suspicious. Community involvement, being kind but aware seem to be the right mix in this situation to me.
DeAnne Beller
DeAnne Beller, Land Park·6d ago
Interesting that the ones blaming others of racism are actually the ones expressing racial bias by their words. For example: "a black kid peering in windows is immediately a red flag" - Nobody had said anything about his race/ethnicity before you. "a little white girl adorable and non-threatening" - So in your opinion white girls are adorable and non-threatening as compared to non-white children. "nobody would bat an eye at your daughter peering in a window" - YOUR point of view that you wouldn't bat an eye; you cannot speak for others.in addition, these people are assuming that the posts are from white people. Tiffany Ann was on point when she said that she didn't care if the child was purple because he should not be looking in other's windows. One of the great things about this site is having a community that alerts others to possible foul play and actual criminal activity. Helps us all out so that we can be on the lookout. Because unfortunately, it is almost a daily occurrence that someone has had something stolen from their property; bikes, solar lights, packages, chairs, bird-feeders, etc., etc.
Katherine Bell
Katherine Bell, South Land Park·Edited 6d ago
I may have seen him on Thursday. I didn't get a good look at his face, but saw that he knocked on a door on 7th Avenue and spoke with the homeowner there. If it the same kid, the two had a conversation and appeared to part cordially. She may have hired him for some future project, since he seemed happier after the encounter (a bit more spring in his step) than he was approaching. While I agree that looking into windows can be a sign of something untoward, I myself have done that on occasion, trying to determine if someone is home and available to answer the door. But, as Lori suggests, as a 65 yr. plus white woman, my doing this does not attract the negative speculation that a young black male doing the same generates. Unless there have been crimes committed following his appearance in an area that would suggest a pattern of illegal behavior, it would seem to me like he was just another kid looking for summer work. Used properly, ND is an excellent vehicle to give neighbors an opportunity to accurately evaluate a situation. If no criminal pattern follows his path, then we know his intentions are benign; if there is such a pattern, it can be called to the attention of law enforcement.
Naomk Ferster
Naomk Ferster, Little Pocket·6d ago
Pls stop this discussion it is not helpful and creates a very tense atmosphere. If need to do it send a private msg to the specific person not to the entire broadcast of next door. Tx
Leonard Rogers
Leonard Rogers, Land Park·6d ago
It's a YES or NO question.
Does anyone know what this person was doing in the neighborhood?
Naomk Ferster
Naomk Ferster, Little Pocket·6d ago
I believe that conclusion is up for grabs. There is lots of speculation and some direct experience with this kid but nothing conclusive has been verified regarding his true readon for peeping on the day of camera observation... Case closed... just the facts... ma'am. I mean sir.
Discussion closed 5d ago. Learn more »

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J
2:37 pm EDT

Nextdoor leads allow their own bias to censor others

A reopening of an historically controversial small zoo in the area was posted on Nextdoor.com. I was cautiously supportive but concerned about its past history animal welfare abuses. The other comments were denying or trivializing these concerns. I posted evidence to the contrary. All my posts not in favor of zoo were deleted and I was chastised biased Lead, Roxanne Lau and another Nextdoor administration person, Rebecca. Only a single comment of mine was left on thread. Roxanne Lau, Lead, herself posted a comment in favor and too bad PETA contributed to its closure. By not allowing comments negative towards zoo, it amounts to advertising (not allowed) as well as shutting down voices the Lead does not want to hear.

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11:07 am EDT

Nextdoor Billing

Have Tried to Contact Your Billing Department Yesterday Regarding the Last Charges and to Update My Billing Information, but it Appears That Returning Ones Calls And/or Responding to My Email Inquiries Is Not a Priority Item in Your Business Practices. Please Have Someone from Billing Contact Me at [protected]. Thank You!

ARMANDO C. SANTANA, J.D.

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7:23 pm EDT
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Nextdoor customer service & "guidelines"

I (along with a few others) was being harassed & insulted via private message from a "lead" for Next Door. This person was also hijacking many threads to correct or direct the original post for neighborhoods that he does not live in. This person is high with "authority" & abuses multiple people while censoring or demeaning others.
I contacted Next Door about this person, I was soon suspended & all of my posts were removed?

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3:31 am EDT
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Nextdoor customer service

My account was suspended out of the blue, no reason given, no warning, nothing. Which makes them go against their own rulings, since they are supposed to contact posters whom they believed to be in violation of any of their terms of service, and issue a warning, before they suspend an account. Furthermore, they need to have a reason to suspend somebody, and I have not violated any of their terms, the only thing I did earlier today, was to report an abusive neighbor, which means probably that they are special friends with that neighbor, and they didn't like my complaining about him and so they suspended my account. Yelp, Better Business Bureau, and others, here I come. After several years on the network, this is 100% on Justified. My account needs to be reinstated immediately. And they need to follow the rules that they are so adamant that all the members follow, and contact a person first to let them know what they consider to be, if any, particularly in my case, detrimental behavior. Because I am willing to bet my right arm, that they're not going to find anything on me that violates their terms of service. If it's otherwise, show me proof.

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2:36 pm EDT

Nextdoor website social media

I am writing today about me getting suspended due to profanity which I feel is way out of context, all this started when a member invaded my privacy by leaving me a private message telling me to learn how to read, he has often bullied other members as well, I asked him to quit messaging me privately or I would turn him in, well he messaged me again at that point I went and post his name and asked if there was a way to block or report him, then he starts retaliating against me by finding this post I had posted and next thing I know I get suspended for using [censored] in a post was told it was profanity even though I see all the time... I use nextdoor.com as a tool to find lost and found pets as well as crime in my neighborhood.. I was backed by a mediator for nextdoor getting her help statement that I am a valued citizen for our community, I volunteer for the red cross/ I am an active member for rrr community, I speak at city hall on issues, I am the neighborhood watch dog... I feel I have been singled out and the word I got suspended for over rides someone privately messaging me and nothing was done to him? The is not right!

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3:58 pm EDT
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Nextdoor unauthorized and false email from nextdoor

I am a member of "Nextdoor, " specifically "Nextdoor Charlton Green"; see website below for info about Nextdoor. My complaint is that on 05/17/18, I received an email (see attached photo) about a "Nextdoor Charlton Green Spring Sale" being held in our subdivision. Our subdivision was not holding such a sale.

I request that this issue be investigated so that I, as Secretary of our HOA, can report the outcome of the investigation to our Board of Directors.

Regards,
Ellen Borchers

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4:36 pm EDT

Nextdoor nextdoor is an echo chamber for like minded cyberbullies

I've been with Nextdoor as an active member in Olympia, WA for less than a year, as an advocate for free speech and open discussions. I say anything negative about cops and I get cyberbullied and reported for violating Nextdoor rules.

Members with diverse ideas are cyberbullied and frequently reported as rule violators, and eventually kicked off of Nextdoor.

Nextdoor acts like a cliquish high school group that suppresses free speech, the members declare they can recognize a criminal by their looks, and they have fantasy ideas (safety issue here) about their level of privacy on Nextdoor.

I tried to educate them about this, and my Nextdoor account was SECRETLY (without any notice by Nextdoor) terminated from the site April 11, 2018. What a shocking and disgusting way to do business.

I deserve to have an explanation of why my Nextdoor account was SECRETLY terminated with ZERO NOTICE.

I guess Nextdoor is operating on "guilty until proven innocent", oops, got that wrong. Since Nextdoor is so secretive: guilty because someone doesn't like the truth and Nextdoor can't stand to hear criticism.

FYI: just take a look at Nextdoor's "feedback" page

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12:36 pm EDT
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Nextdoor taking actions causing an injustice to it's members

Last night, March 26, 2018, I received an email from Gray with Nextdoor notifying me that a post I had made to Nextdoor had been removed because it was in violation of Nextdoor's policies and that my account with Nextdoor had been suspended.
The problem i have with this is I had received an email from Gary on March 17, 2018 that instructed me if I wanted to make a post such as the one I posted, it had to be submitted in a particular way to be included in the newsfeed. The post that was deleted compiled with the instructions Gary gave in the March 17, 2018 email.

I'm not understanding how or why my post would be deleted and my account suspended when I followed the instructions I was given. This to me is a gross injustice that needs to be corrected ASAP.

Dealing with this encounter has also enlighten me that Nextdoor seems to take adverse actions against it's members who follow their directions and does a poor job of responding to those who have legitimate concerns. It is as if, your policy is one of avoidance once you take action against a member and you don't seem to bother to correct your own errors or mistakes.

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Megwish
, US
Sep 02, 2018 10:43 am EDT
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Sorry, didn't mean to post this here

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Megwish
, US
Sep 02, 2018 10:29 am EDT
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The LEAD just came to our house and threatened us! This is because I posted the laws regarding golf carts in our community. He started to personally attack me in public, then it went to private messages. After deactivating my acct for 3 wks he shows up at my front door! He got my street address because he is the lead! I had to file a trespass order! He is still the lead! My gun is loaded and I will never go back on that site again!

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12:12 pm EST

Nextdoor I am being bashed along with my business

I own a cleaning business. I had a client of mine find this remarks on your app and they were remarks by individuals who have never done business wirh me. The first post was done by Michele George who stated things from hear say and not by proven facts! Pictures are posted of my husband and I which is not alllowed. I have turned all of this over to an arty who is moving forward with it however I am requesting that you have it removed immediately. The Atty is aware I am contacting you and will be waiting for a reaponse.

My name is Lisa Hammond and my business is
" A Mother With A Mop, LLC"
My contact number is [protected]
My email is [protected]@gmail.com

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1:12 pm EST
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Nextdoor nextdoor help desk

The company is refuses to address concerns of members who the helpdesk personnel chose to ban from logging in without authentic communication. Nextdoor.com fails to communicate to these members why specifically they were banned from logging into its website. Nextdoor.com fails to contact its members when said members in good faith attempt to resolve goods and services posted for sale in incorrect categories on the website. Company refuses to offer phone support. Employees of the helpdesk department give members conflicting information. Other help desk Personnel then band members who were following specific directions from other help desk personnel.

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1:17 pm EST
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Nextdoor bias unethical post about neighbors

The lead for my community has the ability to post derogatory defamed information without any consequences. When you notify Nextdoor they throw the blame back on you. It is not fair to me as a neighbor or my neighbors who are reading this untruthful information. This forum is used to bully and tell untruths about neighbors who others. Libel/Slander.

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TOM32086
, US
Aug 08, 2018 12:58 pm EDT
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i agree with each of you months ago i posted a blog on this liberal crappy site next door . i live in sunny St Augustine FL i told the truth about what was going on around my town about every one of these unlicensed contractors and so call unlicensed SCHMUCKS that call their selves handy men that have ripped people off for shoddy work . the next thing that i know i had these GD SNOW FLAKES TRYING TO SLANDER MY BUSINESS . WE HAVE LOCAL MODERATOR WHO IS NOTHING BUT A FIGA, PEZZO DIMERDA WHICH IS SPOKEN IN ITATLIAN FOR SOME A VERY NASTY WORD ! SO THESE IDIOTS FROM NEXT DOOR HAVE BANNED ME FROM THEIR SITE FROM TELL ING THE TRUTH SO HERE IS WHAT I HAVE TO SAY TO NEXT DOOR ! '' MA VAFFANCULO VA

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Michael B. Johnson
, US
Mar 01, 2018 10:46 pm EST

Same thing here in Virginia village, Denver, co. The leads are bullies who pick and choose who to censor and who to let "run wild" on the site without consequences. Terrible management by Nextdoor. Nothing but liberal political zealots on Nextdoor in Denver. We are on a mission to boycott them in Denver and have several dozen people who have deactivated their accounts.

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Michael B. Johnson
, US
Mar 01, 2018 10:44 pm EST

Yes, our leads in Virginia Village in Denver Colorado do the same thing. They pick and choose who to sensor based on favoritism, not rules or facts. They allow bullies to run the site. We are boycotting Nextdoor and have gotten several friends and neighbors to do the same. Pathetic management.

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2:29 pm EST

Nextdoor customer service

Nextdoor has no contact except an email and they can ignore you and choose to suspend your account on their terms without warning. They have done this to me without any communication and I reached out to them and they told me it's because I used a nickname instead of my full first name to login. If their real intent is to create a safe open space for everyone to share, how can they omit people who are trying to be safe?

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Kat922
, US
May 18, 2018 4:17 pm EDT
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I experienced same issue with Nextdoor. They suspended my account because I used my first and middle initial, instead of my formal name. I argued with the customer service person via email, then they started asking for my ID to verify my name. This is so invasive and ridiculous! This is a bad website and company.

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Becca B
, US
Jan 29, 2018 1:15 pm EST
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This is very similar to my issue. A help desk employee told me how to post on Nextdoor.com and then a different next door help desk employee deactivated my account.

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2:02 pm EST

Nextdoor bullying

I agree with many of the complaints shared here. One of my "neighbors" took it upon himself to try to harass and bully me on a post I set up for a service I needed. He actively solicited other providers to try to disparage and insult me on a public board. I complained more than 5 times, but so far they haven't taken any action against him and I have lost potential providers when they bailed with no reason. So he has been poisoning the well. This person has already clearly violated a number of community guidelines they supposed have in place.

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Update by themousepotato
Nov 27, 2017 4:37 pm EST

Let me also add that neither of their published numbers here works.

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TrMo
, US
Dec 18, 2017 4:24 pm EST

That happened to me too! I muted him and he still went on to publicly defame my business and character. I had to contact NextDoor with a screenshot because this guy was a LEAD. Then he finally removed the bogus review BUT he then went back on NextDoor and continued to try and "egg me on". I finally had to remove my NextDoor account completely. That sucks too because I have only lived in my area since March 2017 and I have MORE accepted invites (over 300) than anyone else on the group. Sucks. Then NextDoor has TERRIBLE support which does not make it any better.

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TrMo
, US
Dec 18, 2017 4:27 pm EST
Replying to comment of TrMo

OH, and it was because I defended someone saying "It's so sad to see so many animals up for rehoming". I agreed with her and that started it all. He harassed her too she said. THE PHONE NUMBER I JUST CALLED FOR NEXTDOOR is [protected]. However it is a voicemail only but you DO have the option of leaving a message. Whether they reply though is a whole other topic.

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1:30 pm EST

Nextdoor allowed my neighbors to bully me

Next-door allowed my neighbors to bully me online use the site for public shaming and allowed them to post my personal information leading to the endangerment of me and my children. A neighbor posted false complaints on the site to publically shame a person they thin they saw in a car on the road doing something they did not approve of and then posted the description and license plate number of the car. Within a few days of hateful messages and public shaming with personal opinions I had people following my car and yelling at me and my kids in public for something I had no idea about because this neighbor created such a hateful post it created a situation where people would see my car and stalk me or yell at me for things she accused someone in my car of doing online. Next door did nothing to correct this issue, and then froze my account for complaining about the abuse, public shaming and illegal posts made by the neighbor posting my personal information online. They allowed me and my children to be harmed and stalked and cyber bullied. They are bad people and should be shut down so no body else gets hurt or is victimized by them. I take cyber bullying very seriously and next door did not.

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2:00 pm EST

Nextdoor censoring

Nextdoor is allowing elected officials & their spouses to be leads in Lakeland, TN. They are using the site to censor citizens who disageee with their political platform, or even ask questions. This is a violation of our first amendment rights since these public officials are using this as a political platform to discuss city business. The city website advertises NExt Door as a place to get information because they are aware all information is censored by themselves, their spouses or their political sponsors who are leads.

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1:02 am EDT
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Nextdoor locked out of my own account

I had the app on my phone but wanted to access my account on my desktop. I didn't remember my password- they emailed me the link to reset my password. That's when the trouble started. The link resulted in a strange message stating "there was a mistake on our end. If you are in a rush, contact us through our help department"- very strange message?! I did contact the help department- several times- and got no help whatsoever. No explanation, no fix, nothing. So I decided to delete the app from my phone, waited 10 days to see if something had changed, and start fresh.
So now when I tried to "recover my password" the site states that "there is no account associated with this email address". I figured they deleted my account, so now I can set up a new account from scratch. Not so fast: when I put in my email to sign up from scratch the site won't let me stating "this email is already associated with an account"!?!

So which one is it? On the one hand they "don't recognize my email address as a registered account, and on the other hand they won't let me use my email to set up a new account because I somehow already have one?!

Someone in that company made sure I can not have an account with Nextdoor- or did someone highjack my account?

I tried calling the phone numbers listed on this site- of course they do not actually connect you to a human being.
It is outrageous that after giving this company my personal information, they can keep me locked out of my account. I have NO CONTROL over what happens with my account/info.

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Talisman farm
Las vegas, US
Aug 03, 2023 7:32 pm EDT
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No customer service what so ever- my personal account was deactivated , yet my business page is still up- all you get is the automated help form which is worthless as I still waiting for ANYONE to reply back / I ve had my personal account for over 10+ years and then this bs. Yet you want me to advertise my business through nextdoor / this is why I won’t.

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Ghost8397
,
Sep 14, 2019 3:57 pm EDT

I was contacted by a woman for a job and she complained that I couldnt do the job soon enough and now Im locked out of my account... If i have other jobs and tell someone when Im available, why am I locked out of my account based on her timeline as opposed of my availability alone? Nextdoor has some serious issues and I can't believe anyone is investing in this company, because how long can they be in business if this is how they run things? Along with all of the other comments posted?

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Soleta
, US
Apr 30, 2019 1:04 pm EDT

I would very much love to delete my account but I am able to do so. What's with this?

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Ali47
, US
Aug 06, 2019 2:24 pm EDT
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Replying to comment of Soleta

Nextdoor is out of line PERIOD

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12:14 pm EDT
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Nextdoor nextdoor alamo heights

It is a cranky lonely person's site. Not used for the purpose that they claim to make for your neighborhood. It is a great idea but their are obviously a few people in control and if they like a roofer that did a bad job in their opinion it may be a good roofer. Then you are not able to place your opinion. I was told by many people to avoid this site but I liked to purchase items sometimes my neighbors posted or if I left items for free I would post it but if you are not of the opinions of the people monitoring your neighborhood it is basically a group of lonely gossips with nothing else to do with their time.

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Update by alison re
Oct 29, 2017 12:16 pm EDT

Try to call the help phone number. It is NOT in service.

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Nextdoor In-depth Review

Website Design and User Experience: Nextdoor's website design is clean and user-friendly, making it easy to navigate and find the information you need. The interface is intuitive, with clear menus and options that allow for a seamless user experience.

Business Model and Services Offered: Nextdoor operates on a free-to-use model, offering a range of services to its users. These services include the ability to connect with neighbors, share recommendations, and stay informed about local events and news.

Community Engagement and User Interaction: Nextdoor fosters a strong sense of community engagement and encourages user interaction. Users can join neighborhood-specific groups, participate in discussions, and organize local events, creating a vibrant and active online community.

Privacy and Security Measures: Nextdoor prioritizes user privacy and security. They require address verification to ensure that only real residents join the platform, and they have strict guidelines in place to prevent misuse of personal information. Users can also report any suspicious or inappropriate activity to the Nextdoor team.

Local Business Recommendations and Reviews: Nextdoor provides a platform for users to share local business recommendations and reviews. This feature allows users to support local businesses and make informed decisions based on the experiences of their neighbors.

Mobile App Functionality: Nextdoor's mobile app offers the same functionality as the website, allowing users to stay connected and engaged with their neighborhood on the go. The app is well-designed and user-friendly, making it convenient to access Nextdoor's features from anywhere.

Customer Support and Responsiveness: Nextdoor provides excellent customer support and is highly responsive to user inquiries and concerns. They have a dedicated support team that can be reached through various channels, ensuring that users receive prompt assistance when needed.

Pricing and Membership Options: Nextdoor is free to join and use, with no hidden fees or subscription costs. They offer a premium membership option called Nextdoor Neighborhood Sponsorships, which allows local businesses to promote their services to the community.

Overall Reputation and Trustworthiness: Nextdoor has built a strong reputation for being a trustworthy platform that fosters genuine connections and community engagement. Users can rely on the information shared on Nextdoor and trust the recommendations and reviews provided by their neighbors.

Pros and Cons Summary: Nextdoor offers a user-friendly website and mobile app, fosters community engagement, prioritizes privacy and security, provides a platform for local business recommendations and reviews, offers excellent customer support, and has a strong reputation for trustworthiness. However, the premium membership option may not be suitable for all users.

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