I ordered a washing machine in an exhibition where the Next Electronics shop has put up a outlet. They promised me that they will deliver the goods within 2 days. They failed to do so. They took more than 7 days to do so. Also during this period, there was no proper response from anyone as the contact numbers given were always busy or were put down. Also various branches responded with a cold shoulder indicating that it was not their branch that put up the outlet. Finally when the machine was delivered, still they failed to deliver the free gift they had promised. It took another 2 weeks of fervent follow up to various places that ensure the delivery. Literally they were enjoying my money for 3 weeks without completing the delivery. Their customer support was pathetic. They had no responsible employees in their company. They almost cheated as everyone forget about the gift and I had to prove to many a people that I owe one.
They cannot claim to be the biggest electronics chain outlet. They just deceive people.