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Next Electronics Shop / Pathetic customer support

1 India Review updated:

I ordered a washing machine in an exhibition where the Next Electronics shop has put up a outlet. They promised me that they will deliver the goods within 2 days. They failed to do so. They took more than 7 days to do so. Also during this period, there was no proper response from anyone as the contact numbers given were always busy or were put down. Also various branches responded with a cold shoulder indicating that it was not their branch that put up the outlet. Finally when the machine was delivered, still they failed to deliver the free gift they had promised. It took another 2 weeks of fervent follow up to various places that ensure the delivery. Literally they were enjoying my money for 3 weeks without completing the delivery. Their customer support was pathetic. They had no responsible employees in their company. They almost cheated as everyone forget about the gift and I had to prove to many a people that I owe one.

They cannot claim to be the biggest electronics chain outlet. They just deceive people.

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  • Mi
      25th of Aug, 2008
    0 Votes

    The Managing Director
    Next/Videocone Retail Shop Honable Sir, We are proud custamer of your electronic chain (Next) .Our family members, relatives and my friends all trust in the next as we are purchasing the electronic products such
    as LCD, TV, Washing Machine and Refrigeratar since last four years.
    We were fully satisfied by yours services. we had purchase as LCD TV recently and and also purchased videocone refrigerator 230 liters(D245dx)on ^6th august 2008.froo your next shop singar nager alambagh lucknow Actually its actual prices was Rs 11760/ while we were told at price is Rs 11990/ We had purchase this refrigerator under exchage offer our old running condition Godrej refrigerator govven to your NEXT Retail chain SINGA=R NAGAR ALAM BAGH LUCKNOW. The videocone refrigeratot cost pay by me
    Rs 9000/ on 6th aug 2008.but
    The same Refrigerator was avilable in V+Freedom value shop alambagh =
    at a cost Rs 9250/ without exchange offer.Now From 14 aug your chain is also offering the same refrigerator at Rs 9500/Without Exchange
    Now I fell cheated you have taken Rs 2500/ Extra from me in the form of my
    Old refrigerator' I request your honour kindly return my Rs2500/ or adjust it on my next purchase which may be videocone TV.For this I shall be very grateful to you.
    Thanking You
    Rajiv Arora
    CDRI 09453174524

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