Next / Making Fool of Customer by giving Faux Commitment
This to bring you in notice that the delivery of the purchased items are never delivered on time from the Dombivli(E) branch of NEXT showroom.
I have purchased an Samsung Fridge from Next showroom In Dombivli (E) branch on Saturday i.e. 9th Jul’11 with full Payment done on time. It was confirmed to me that the delivery will be made by 12noon on Monday i.e. 11th Jul’11 by Mr.Chand a sales person of the showroom during the time of Booking. But today no delivery was made and while contacting the person its been conveyed to us that today delivery will not be made and the same will be done by Tomorrow i.e. 12th Jul’11 by evening 7pm. Due to this I need to cancel my meeting only as it was committed to me that the delivery will be done today.
My point here is; is this the way the reputed Showroom NEXT works? This is how the Customer service given? I think this is purely making FOOL of the customer. I am very disappointed with the commitment done by the company. This is not the first time, earlier also the AC delivery was delayed by 3 days from the commitment made.
I request you to kindly take action on this issue asap.
Please find the address of the shop:
Next Dombivli East
Rakhi aprt. Shop no.1-2,
Tilak Road, Near Sarvesh Hall,
Dombivali (E), Thane-421201
[protected] / 2423545
Thanks and Regards,