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New York Dress
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2.2 17 Reviews

New York Dress Complaints Summary

5 Resolved
12 Unresolved
Our verdict: When using services from New York Dress with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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New York Dress reviews & complaints 17

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Newest New York Dress reviews & complaints

ComplaintsBoard
M
12:26 am EST
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New York Dress No returns allowed

I had a terrible experience with New York Dress. I ordered a wedding dress from them but it didn't fit and they told me after the fact that they don't accept returns. So I'm now stuck with a very expensive dress that I can't wear. I would never order from them again.

Desired outcome: Dress return allowed

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Dress Me Up New York
New York, US
Mar 19, 2024 4:27 pm EDT
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Wow, I absolutely love my new New York dress! The quality is outstanding, and the design is so chic and sophisticated. I received so many compliments when I wore it to a special event. The fit is perfect, and I felt incredibly confident and stylish. I can't wait to shop for more dresses from New York Dress for future occasions. Thank you for providing such amazing fashion options!

https://www.dressmeupny.com/

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5:24 pm EDT
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New York Dress customer service

I have bought a dress from newyorkdress.com paid for it, paid for the shipment then paid the UK vat & tax duty. Ordered a size 10 then shockingly received a size 16! At first I thought I made a mistake in my order, checked my email and order and found out that I did actually order a size 10 and NOT a size 16. Called the company, explain to the first person who answered who passed me onto another person then to another finally to the supervisor (Fabiola) and I had to tell the whole story over & over again each time!
The supervisor kept saying "we don't have a size 10" 😲 Excuse me?!?! Why would you send me a size 16 when I ordered a size 10?!
Why didn't you call me to checK how I wanted to proceed? Why did your website show that a size 10 is available? Etc.
And Fabiola kept saying with cold blood: "we don't have a size 10". To cut the story short, I ordered my dress on 17 February and to this moment of writing i.e. 17/3/18 the dress (a Mac Duggal 4610D) is still available to order on their website & in size 10! I told them that I ordered a size 10 and that they had to honour their commitment with me- at no avail. to this date I haven't heard from them. This comes to show what kind of people they are!
No ethics and no honour.
shame on you "newyorkdress.com"!

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7:47 am EDT

New York Dress Customer unfriendly support

Nice clothing they have, really nice and prices are good too. The main reason why I decided to write about NewYorkDress is their poor customer service.
I've ordered from them many times now and will not do that again because I'm sick of how they treat their customers!
Their reps are always rude, they are very impolite!
My last order arrived in time and everything seemed to be fine until found out that one item was way to small. Wanted to exchange for a bigger size and contacted NewYorkDress rep. They gave me nothing but headache and said that they cannot refund me, or replace, or exchange. It was obvious that these people did not care and didn't want to help! The worst customer service ever!

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NewYorkDress
, US
Oct 13, 2016 8:56 am EDT
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Hi,

Our Return Policy is the industry standard for special occasion retailers. As such, we value our customers and area always willing to help. Our Return policy states that Returns are accepted for unworn items, for Exchange or a Store credit that Never expires. All we ask if that the customer contact us within 7 days of receiving their order. The only items non returnable are Clearance item, and Bridal. This is always clearly stated on our policy.

If you feel that you were treated unfairly or poor by our representative please contact us with your order number, and request to speak to a Supervisor or Manager. We take customer service very serious and we would be happy to look into and clarify any issues with your order.
We can be reach via phone at [protected], chat or email at info@newyorkdress.com

Best regards,
Quality Control

Is New York Dress legit?

Our verdict: Complaints Board's thorough examination reveals New York Dress as a legitimate entity with notable strengths. Despite a 29% resolution rate on customer complaints, which invites a closer look, New York Dress stands out for its commitment to quality and security. Clients considering New York Dress should delve into its customer service record to gauge compatibility with their expectations.

New York Dress earns 94% level of Trustworthiness

Perfect Trust Endorsement: New York Dress achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for New York Dress. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for newyorkdress.com can be seen as a positive aspect for New York Dress as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of New York Dress's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Newyorkdress.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

A trust mark has been identified for a newyorkdress.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

New York Dress as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for New York Dress have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up New York Dress and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Newyorkdress.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with New York Dress's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 29% of 0 complaints were resolved.
  • New York Dress protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • New York Dress has been identified as a website that sells popular products that scammers often use to take advantage of unsuspecting customers. We recommend exercising caution and thoroughly researching the legitimacy of the website before making a purchase.
  • We found that New York Dress website supports payment methods that allow for anonymous transactions. This could potentially be used for illegal activities, such as money laundering, and could indicate that the website is engaging in unethical practices.
  • New York Dress offering cryptocurrency services, it is important to be aware of the potential risks involved. Cryptocurrency transactions can be anonymous and irreversible, making them a prime target for scammers and fraudsters.
ComplaintsBoard
Z
6:35 am EDT

New York Dress Garbage company!!

I have ordered several dresses from NewYorkDress and received them on time. Dresses were great, I really liked the quality and was satisfied with my purchase, but one dress had a broken zipper so I contacted them and asked for a replacement. They refused and as a result I left few negative reviews online. Recently I decided to order something from NewYorkDress again. Yes, they refused to help me in the past, but still, these guys have really nice clothes. I placed my order and paid. Later I noticed that I got my money back and that my order was cancelled. Contacted them and they said that I was on their black list and that they'll never sell anything to me again. How ridiculous is that!

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NewYorkDress
, US
May 27, 2016 1:27 pm EDT
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We sincerely apologize for the experience you encountered with our company. Our goal is to ensure every customer has the best possible experience when shopping with us. Because this matter involves secure personal information and is not related to the issue you experienced with the dresses you received, an email has been sent to you to further reconcile the matter privately.

ComplaintsBoard
M
2:32 am EDT

New York Dress Waste of money

I am very disappointed with www.newyorkdress.com! I ordered a dress from this company and the one arrived was very small and did not fit at all. I contacted the company and they promised to send me a replacement, so I sent the dress back. Later they sent me a message stating that exchange was not possible and gave me a store credit. I wasted over $500 on that dress and they gave me only $100 back! I'll never order anything from them again!

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11:45 am EST

New York Dress Dress supposed to be NEW but beads falling off

I purchased a $200 brand new sequin dress for my daughter. The dress arrived with sequins twisted and beads falling off the dress. I informed the company right away and sent them pictures as they requested. The company then offered me an exchange only. After getting a poor quality product mis-advertised as "new", I had no intention of playing the guessing game and re-ordering another poor quality dress from them so I asked for a refund. They emailed me back and said they'd give me $21.80 to have the dress repaired at a seamstress. My event was less than 2-days away! My seamstress wouldn't touch the dress because of the delicate beading and sequins. AND!...I paid for a BRAND NEW dress that shouldn't have been ripped or torn in the first place. Buyer beware! Regardless of the fact that they sent me a ripped dress, they refused to give me my money back. Buyers Beware! I would NEVER purchase anything from this company again. How dare you sent me a ripped dress that was advertised as a BRAND NEW $218 DRESS?!?!

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12:42 pm EDT
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New York Dress Fraudulent Representation

I purchased an expensive dress for my daughter's wedding. The dress was too large and I sent it back for a smaller size. Both dresses after trying them on were not "true to size" but sewn improperly according to measurements. After sending these two dresses back I was informed that they were taking $l0.00 off the amount I paid because I returned the dress after I spent my own money sending them back. So far I am out of pocket the costs of the dresses and the costs for mailing them back and the extra money they charged for sending them back. Unbelievable! These people are taking advantage of nonsuspecting consumers and lining their pockets at the same time. These business practices need to be stopped. Beware consumers of businesses that sell clothing online. They are not all respectable companies as I have found out and I will be looking into litigation.

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8:30 am EST

New York Dress Completely overpriced and you don't even know if they're really in New York

Completely overpriced and you don't even know if they're really in New York. Over $200 for a dress is ridiculous for some no-brand untrustworthy site. Bought a dress from them once and I wouldn't have even paid over $50 for.

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NewYorkDress
, US
Dec 03, 2012 9:00 am EST
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We are an authorized retailer for all of the designers we carry and one of the largest U.S.-based online retailers. All of the dresses we send are authentic pieces manufactured by the designers, meaning that the dress you receive will be the same one that you see in the picture on our site or have seen in an authorized boutique. We have won awards for being the best in our field.

We sell high end evening dresses, and our prices are determined by our designers, who are very well known for producing great quality dresses, which match and exceed the price.

ComplaintsBoard
K
7:52 pm EDT

New York Dress Don't use this site, they make fake replicas of real designer dresses

FAKE FAKE FAKE! Don't use this site, they make fake replicas of real designer dresses! They do not accept returns for any reason, and are no longer responding to my emails. The dress is poorly made, paid almost $300 for it and I wouldn't even wear it to a costume party. What a waste of money. I don't know how they sleep at night. If you're going to do fake dresses, at least lower the price!

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NewYorkDress.com
New York, US
Aug 27, 2013 1:53 pm EDT

We are very sorry that you were not happy with the quality of your dress, as we work hard to ensure that we carry only the best designers in our industry, therefore, designers that we carry are very well known for producing great quality dresses. We have a very flexible return policy, which allows our customer to return any dresses that they are not 100% happy with their purchase.

Our customers can feel safe and secure ordering with NewYorkDress.com as we are an authorized retailer for all of the designers that we carry, and our company is verified by the Better Business Bureau who have very strict regulations regarding customer satisfaction, as well as Trust E (an internet security firm).

We are also certified by Trustpilot and BizRate which means that we provide satisfactory service and that we are proactively committed to monitoring customer satisfaction by allowing customers to provide feedback on their shopping experience with us.

Please view the links below to view our BBB accreditation and some of our customers reviews.
http://www.bbb.org/new-york-city/business-reviews/retail-stores/newyorkdress-on-line-llc-in-new-york-ny-113957/
http://www.trustpilot.com/review/newyorkdress.com
http://www.bizrate.com/ratings_guide/merchant_detail__mid--255389.html?rf=sur

ComplaintsBoard
M
11:21 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

New York Dress recieving my dress

I have been looking for the perfect prom dress for my senior prom which is in April. I stumbled across newyorkdress.com. I fell in love with a dress, a long turquoise Jasz Couture dress. #4523. I placed my order on March 13, 2012. The shipping says 5-7 business days, I didn't receive it until yesterday, March 26, 2012. That kind of upset me since I was stressed out and I kept thinking if order was wrong or something was wrong! Yet, after I opened my box.. I fell in love! It was beautiful! The exact dress from the picture. The beading was excellent. It was my exact size, which I was scared of since I've had trouble with fitting into sizes that have my measurements. The only issue I do have is the fact that I placed my height, &i received a dress that was way too long! Now, I'm 5'1 and with 4inch heels, that dress was still too long! It looks like I have a train on the dress. But other than that, I am very pleased. If reading this didn't help anyone, the advice I would give is : be patient. Have faith. &Cross your fingers that your dress comes out right. I feel that the more you bother a company the higher risk you get of getting your dress all sloppy. But that's just my thought on it. I can not stress this enough, BUY YOUR DRESS A. MONTH BEFORE YOUR EVENT! Well I hope I helped someone with this review.

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2:18 pm EST
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New York Dress Overcharge

I was overcharged. To get faster shipping then 5-7 business days after a two day in house delay I had them use my Federal Express account even though the website said "Free Shipping ". I later found out that they charged me an extra $42.50 even though i was paying for the shipping directly with Federal Express. They were nit supposed to charge me shipping if anything i should have had a shipping credit for not using their free shipping. The person I talked to spent forever taking my information. Lost it and then asked for it all a 2nd time. They refused to give any credit for their free shipping. I finally canceled the order after not getting this resolved with them.

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NewYorkDress.com
New York, US
Aug 28, 2013 10:41 am EDT

We are sorry for any inconvenience that you may have experienced when placing an order with us. Just to clarify, we do offer free ground shipping on all of our domestic orders over $50, and we are known to provide some of the fastest shipping times in our industry.

Any shipping fees that were applied when you initially placed your order (based on your need for an express delivery), would have been refunded back to you since you requested to use your own shipping account. Our aim is for our customer to receive their items as quickly as possible, and as conveniently as possible.

If there is any way that we can assist you in future, please do call or chat with us. We are here 24 hours a day, 7 days a week.

ComplaintsBoard
M
4:46 pm EDT

New York Dress Materials are shabby, a Chinese counterfeit dress

Paying top dollar for a poor quality dress materials are shabby, a Chinese counterfeit dress, hence the 12 week wait for most dresses.

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NewYorkDress.com
New York, US
Aug 27, 2013 1:46 pm EDT

We are sorry that you were not happy with your purchase. We have thousands of dresses on our website, that are available to ship in 5-7 business day, and in as little as 1 business days when expedited shipping methods are selected.

Our customers can feel safe and secure ordering with NewYorkDress.com as we are an authorized retailer for all of the designers that we carry, and our company is verified by the Better Business Bureau who have very strict regulations regarding customer satisfaction, as well as Trust E (an internet security firm).

We are also certified by Trustpilot and BizRate which means that we provide satisfactory service and that we are proactively committed to monitoring customer satisfaction by allowing customers to provide feedback on their shopping experience with us.

Please view the links below to view our BBB accreditation and some of our customers reviews.
http://www.bbb.org/new-york-city/business-reviews/retail-stores/newyorkdress-on-line-llc-in-new-york-ny-113957/
http://www.trustpilot.com/review/newyorkdress.com
http://www.bizrate.com/ratings_guide/merchant_detail__mid--255389.html?rf=sur

ComplaintsBoard
T
9:46 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

New York Dress Took my money and ship me a completely different dress

They rip me off! I ordered a $800 dress and a received a dress that is probably not even $50. 00 that looks nothing like what i ordered. I called to ask for a refund and i kept getting the round about! I am tired of them and i want a full refund! Don't buy you were warned. Run don't stop, if you need a dress find another place but not this one!

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monica potter
, IL
Jul 29, 2011 11:35 pm EDT

My dress arrived today and its absolutely gorgeous! Customer service is great, I couldn't be happier - now I just have to wait for my prom.

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Beeeesssaa
, CH
Dec 23, 2011 12:54 pm EST

I can only agree with you, I ordered already 2 dresses from newyorkdress.com and I can't be happier, the dresses are the same as at the pictures, even much better. My dress arrived earlier than it was planed. Newyorkdress have a great service and I will definitely order more dresses from there!

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monica potter
, IL
Jul 29, 2011 11:42 pm EDT

I bought a dress from them and had great experience.

ComplaintsBoard
R
6:39 pm EST

New York Dress I ordered and paid for a $400 dress; but I received a dress that was different than the picture

I ordered and paid for a $400 dress; but I received a dress that was different than the picture, even a different name. the sequins fell off just lifting it out of the box. 2 of the appliques were on with safety pins. there was a large hole in the ruffle by the neck. the hem was not finished. the zipper in the back was missing. the list is even longer of everything that was wrong. then when we called, we were told there were no refunds. The dress we received was about a $50 knock off. DO NOT BUY FROM THESE PEOPLE! IF YOU ALREADY DID, CONTACT AN ATTORNEY AND THE BETTER BUSINESS BUREAU AND HAVE THEM SHUT DOWN! They apparently have ripped off alot of people!

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NewYorkDress.com
New York, US
Aug 28, 2013 10:31 am EDT

We are very sorry that you were not happy with the quality of your dress, as we work hard to ensure that we carry only the best designers in our industry, therefore, designers that we carry are very well known for producing great quality dresses. We have a very flexible return policy, which allows our customer to return any dresses that they are not 100% happy with their purchase.

Our customers can feel safe and secure ordering with NewYorkDress.com as we are an authorized retailer for all of the designers that we carry, and our company is verified by the Better Business Bureau who have very strict regulations regarding customer satisfaction, as well as Trust E (an internet security firm).

We are also certified by Trustpilot and BizRate which means that we provide satisfactory service and that we are proactively committed to monitoring customer satisfaction by allowing customers to provide feedback on their shopping experience with us.

Please view the links below to view our BBB accreditation and some of our customers reviews.
http://www.bbb.org/new-york-city/business-reviews/retail-stores/newyorkdress-on-line-llc-in-new-york-ny-113957/
http://www.trustpilot.com/review/newyorkdress.com
http://www.bizrate.com/ratings_guide/merchant_detail__mid--255389.html?rf=sur

ComplaintsBoard
M
3:32 pm EST

New York Dress What a waste of time, absolutely dreadful

Ordered a dress for my daughter's prom just three weeks ago. I have received an email stating that I would receive the dress order two weeks after ordering. After two weeks have passed, I received an email stating that my order would take another week, which would put us a week before the event. Three days later, I received another email stating that they did not have the color we ordered, and would we like the color they have. What a waste of time. Absolutely dreadful!

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NewYorkDress.com
New York, US
Aug 27, 2013 12:59 pm EDT

We want all of our customers to be 100% satisfied, so we are sorry for any inconvenience that you may have experienced with your order. We work hard to accommodate our customers needs by constantly updating our inventory, by providing fast shipping times, and by having a very flexible return policy, which allows our customers to return any items that they are not happy with. We provide constant order updates to ensure that our customers are fully informed throughout the ordering process.

We are here to assist 24 hours a day, 7 days a week, and nothing is is too much for us when it comes to serving our customers. Please let us know if there is anything that we can assist you with.

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sdfsdfds
, AL
Dec 10, 2010 3:37 pm EST
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sdfsd

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3:11 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

New York Dress - Fraudulent Sales

Do NOT purchase anything from this company! You will be sorry. Not to be confused with other NY dress companies - New York Dress, 209 West 38th Street, NY, NY [protected] - http://www.newyorkdress.com/ I think they have such a generic name so that they can be confused with legitimate New York dress companies and fly under the radar. I purchased...

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12:14 pm EST
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New York Dress Buyer beware

Do not purchase anything from this company! You will be sorry.

Not to be confused with other ny dress companies - new york dresses, 209 west 38th street, ny, ny [protected] - http: / / www. Newyorkdress.com /

I purchased two dresses from this company. One of the dresses did not look like the picture of the dress that was on the website. It was also very cheesy and cheaply made. I phoned them and told them that i wanted to return the dress for the reasons stated. They said that i could not return it. I told them that i would dispute the charge with my credit card company. They then gave me an "ra" number to return the dress. It has been two months and the credit still has not been placed on my credit card.

The second dress that i purchased is ill fitting due to the way the dress was improperly sewn. It too does not look like i expected it to from the picture on the website. I phoned them about this dress and they said, "too bad, " no returns. They stated that they know for certain none of their dresses are defective and they will not take this dress back. They stated that they refuse the delivery of anything that does not have an "ra" number written on the package.

There are so many dress companies out there that will take a return if a dress doesn't work out as long as the tags are still on it. If you are buying an expensive dress on - line do you really want to take the chance that if may be defective, not fit, or you simply don't like it and you cannot return it?

Unfortunately they stated on the phone prior to placing the order that the dresses could be returned under their christmas return exception but it was a lie to get the sale. I never buy anything from a place that has a no return policy. That speaks volumes to me. If you sell good products why don't you stand behind them. ?

In this bad economy do you really want to risk doing business with this company. They now have one of my dresses and the money i paid for it.

I have purchased dresses of better quality and better prices from saks on - line, neiman marcus on - line and nordstrom on - line. All of which i had the option to return for a full refund or exchange should i need to.

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زد معلوماتك
, US
Jun 22, 2017 8:27 am EDT

Why no one show us the awful dresses as they said.
I need to buy from this website but I'm a little scared.

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Phone number

+1 (212) 594-3600

Website

www.newyorkdress.com

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