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[Resolved] Newstead Technologies / Cheated by salesman

1 Singapore

i buy a laptop from 313 somerset newstead. i want 12" and paid for $660. the salesman Yeo Wei Lurng told me he will upgrade ram. and after more than 30 minute he set up everything.
i was so excited that i got new laptop. My family visit me and i show them what i buy, my brother said it is not 12" but 10" and he check the price from the internet. $398.
my brother complained and the store email him that i need to bring the 10" and they will change my laptop. they will also give me the 1 terra bytes of hard disk they put in the receipt. I pay so much and the salesman who i trusted cheated me. he never give me everything in the receipt. and if we never complain they will not respond to change the laptop.
Yeo Wei Lurng put things in the receipt but he never give the items to me. when my brother complain he said in the email that what happen is a mistake. accident put things in the receipt. and he never give me also the copy of receipt, only when my mother call they send to fax.
they say no crime in singapore. but what happen to me is evident what country it was.
i now scare to come at that store, maybe he will cheat me again.
i will never buy from any newstead store, i will also tell my friends not to buy from them. they are cheaters.

  • Resolution statement

    Newstead Technologies customer care service did everything in their power to resolve this complaint. All attempts to contact the client have failed. Therefore, this complaint has been annulled and must not be considered where company image and it's services are concerned.


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