Menu
NewspaperArchive.com
NewspaperArchive.com Customer Service Phone, Email, Contacts

NewspaperArchive.com
reviews & complaints

newspaperarchive.com
newspaperarchive.com

Learn how the rating is calculated

2.8 48 Reviews

NewspaperArchive.com Complaints Summary

22 Resolved
26 Unresolved
Our verdict: Dealing with NewspaperArchive.com, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
Verified
The authenticity of the customer service contact information for NewspaperArchive.com has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of NewspaperArchive.com. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

NewspaperArchive.com reviews & complaints 48

Sort by:

Newest NewspaperArchive.com reviews & complaints

ComplaintsBoard
N
2:15 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

NewspaperArchive.com Rip off

I was researching obituaries and came across advertising for Newspaperarchives.com. I was interested so I clicked on the link that said 9.99 for a month. I didn't notice the tiny print that said billed annually. I was billed for a whole year for 119.00. I checked on a few obituaries, births, and marriage records. The database did not return any of them. The database is apparently very limited. I wasn't happy about any of this so I called asking for a refund and was refused. I sent email asking for a refund and was also refused.

I am not able to use the service since it appears the state I need info on doesn't return anything.

This company is dispicable in their practices and certainly doesn't run a good business ethically.

I really would like to get my money back. I'm not a wealthy woman and I don't like paying for something I can't use.

Read full review of NewspaperArchive.com and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
S
S
Shari in CA
Cool, US
Dec 09, 2009 11:49 pm EST

Completely agree - I signed up over a year ago, and have not used the site since. Just last month I was billed $119/mo. I never agreed to this, and when I called to complain, they refused to refund, and told me I had to email the refund department - no phone #. I emailed back and forth and they swore they sent an email notification prior to charging my CC (which they did not). I finally got them to agree to refund all but $17.95 after 6 or 7 emails. As with you, I found the site useless and not user friendly hence why I quit using it back in Nov of 2008. Beware of these guys!

ComplaintsBoard
V
5:28 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
NewspaperArchive.com has left an official reply on this complaint.

NewspaperArchive.com rebilling without authorization or notice

In August 2008 I signed up for a subscription which I intended to use for a month to review newspaper articles for my deceased nephew who was killed in a tragic trucking accident (killed while riding his bicycle.) I did not find any articles of any use.

I noticed on my statement that NEWSPAPERARCHIVE.COM billed me $128 for another year of subscription; I had no notice, no idea I even had a renewal (and if I did, I would not have renewed anyway because they suck.)

I contacted the company and let them know I have not used the service since that time, and had no intention of using it. They sent me an email saying I was not eligible for a refund, citing their policy on renewals. They claim that most people that use their services don't want to know when they have been billed for another year.

I think these people are using deceptive practices and should be investigated. I highly recommend that anyone considering using them know that they will try to get a years worth of billing no matter what the situation.

Read full review of NewspaperArchive.com and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
I
I
itsmecyndi
, US
Dec 29, 2016 7:31 am EST
Verified customer This comment was posted by a verified customer. Learn more

I've called and only get a machine and left my info, no calls back. I've emailed asking you to stop billing the monthly fee and you keep billing it. you owe me two months of billing. I want this to stop, immediately!

View 0 more photos
ComplaintsBoard
B
12:44 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

NewspaperArchive.com - refund, missleading

I would like newspaper archive to credit back to my account 71.88 because even though a total year amount is 71.88, i was still only expected to be debited 5.99 a month every month for a total of a year. I cannot afford this transaction. When i logged into the Newspaper Archive website to gain your company phone number i seem to notice you had not one...

Read full review of NewspaperArchive.com and 4 comments
ComplaintsBoard
L
2:42 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

NewspaperArchive.com refund

i need for your company to DEBIT MY ACCOUNT 71.88 back because while im sure your website is genuine, it was a bit misleading and i don't require your services anymore. you can reach me at [protected]@yahoo.com.

thanks,
latrina fells

Read full review of NewspaperArchive.com and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
R
R
R L Schwarz
Raleigh, US
Nov 06, 2009 10:06 am EST
Verified customer This comment was posted by a verified customer. Learn more

I accessed this site Newspaper Archive.com on Thursday evening. It showed that I could get newspaper articles for 9.99 a year. What a great investment, I was going to use this to help my 6th grade daughter with a project for school. After entering my credit card information, the site stated my card had been billed 119.00. I did not use this site at all and I immediatley contacted them by email requesting this charge not happen and stated the reasons why. I have not used their site at all. I called first thing Friday morning to their [protected] number. I was told they couldn't do anything about this and to contact the complaint/refund department. I have contacted my credit card company to dispute this charge. I will contact the Better Busines Bureau and many other contacts I have in the medical and legal field to let them know not to use your service unless you do the right thing and drop this charge and cancel my subscription. In North Carolin, consumer rigths state you have 72 hours to cancel a subscription or contract. I was told by the girl on the phone that this does not apply to on line purchases. Please do the right thing, refund my money, stop my subscription and contact me at [protected]. Thank you Rebecca Schwarz

ComplaintsBoard
V
8:41 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

NewspaperArchive.com Content unavailable, due to "our" problems

I became a member of NewspaperArchives.com in June, 08. For two months, I was able to get information, but since that time, I have not been able to get into my county and some surrounding counties in Pa. My local newspaper is definitely unavailable ALL OF THE TIME "Due to errors and they are working on this and please be patient". It's been since the latter part of August and still it is not fixed. I have sent many letters, and their answer was, it should be one week and that was two months ago. The last email they sent back to me was two weeks ago, and they said they have to take it SLOW because they might very possibly lose a lot of newspaper content. Surely they have backup in case of such a loss. They have extended my subscription 4 months, and that has been almost used up and still no "got your errors fixed". So what I think that once you pay (NO REFUNDS), they make it so that your local lookups won't work. Perhaps it is possible that they save money by doing that. So, in all I had full use of their archives for 2-3 months, and now they are having all kinds of problems, blah, blah, blah. Maybe they need better tech support. I want to warn you all, don't buy unless you have money to waste.

Read full review of NewspaperArchive.com and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
A
A
awasner
Otter Rock, US
Dec 28, 2009 5:50 pm EST

Hi, pay with a credit card and then their "no refunds" policy is not trumped by the Fair Credit Billing act. Anything that doesn't work right like this can be contested on your bill if you pay with a credit card, just be firm. I would like to say that your statement that they shut down access to your local newspapers is a bit paranoid. There is no massive conspiracy out to get you. Newspaper archives management and tech support is way too incompetent to even be able to shut you down. The service is wonderful when it works. Unfortunately a lot of the time the darn thing doesn't work. Writting tech support is a waste of time. They are very incompetent and unresponsive. What a shame it is, too.

C
C
chaos82
Jacksonville , US
Jan 05, 2009 7:00 am EST

Customer Service is non-existant! I also had "technical" problems...I never could log in. After asking for my password for several months, never got it. So I tried to cancel it. I sent numerous emails, and never heard back. I eventually forgot, as we all do. Until I was billed again 3 months later. So I sent numerous more emails, never heard back. I called and left countless messages. Finally got a call back saying they needed my email address to cancel it. So I went to the site to get the customer service phone number again...and they have removed it from the site. (guess they didn't like those pesky customers calling!) So I now sent another email, and will try to send a fax today (that is what they offer for "contact") Absolutely rediculous.

Sad thing is I used the site several years ago, and it was great. Found lots of good info. So I signed up again a few months back... and nothing but a disappointment now...

ComplaintsBoard
B
7:37 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

NewspaperArchive.com - Renewed membership w/o my knowledge

On December 2, 2008 I wrote: On November 27, my your company debited $95.88 renewal fee for my subscription to Newspapararchive.com. While I appreciated your service, I no longer need it, nor do I have the money to pay for it. Please credit my account immediately and CLOSE MY SUBSCRIPTION! Barbara G They responded on December 3: Dear Barbara G, Your...

Read full review of NewspaperArchive.com and 5 comments
ComplaintsBoard
B
9:08 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

NewspaperArchive.com Content inaccessible

The website charged a subscription fee of $100 per year but began blocking my service provider IP numbers from access to the website, preventing me from viewing any content of newspaper articles in pdf format. This problem has not been remedied after repeated requests from me, verified by my internet service provider, who has tried unsuccessfully to gain access to the content of the website when using my username and password. I can gain access through large ISP such as AT&T, but not through my small, locally owned internet service provider.

Read full review of NewspaperArchive.com and 1 comment
Update by Bibliophile
Sep 15, 2008 2:12 pm EDT

After sending a copy of the complaint dated August 28, 2008 to the personnel of the website of Newspaperarchive.com, I received a great deal of help from them. With help from my local ISP, the tech support staff identified the problem and had the website accessible again within a week.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
S
S
Sharon Sue Miller
,
Nov 24, 2008 2:06 pm EST

I have sent many emails and they have given me an additional 6 months on my subscription. Well, it's been four months and I am still unable to access many of the states and cities they say are searchable. They said they have had a broken server for over four months and are working on it? Almost every newspaper they have in their archives in not accessible to me and they assure me they are working on it and it is going very slow because they don't want to have to rescan each paper or lose any of their records. HELLO. I wonder if they ever heard of a backup? This is a fraudulent business. NO REFUNDS... Be very careful of this company. IT'S ONE BIG SCAM...

ComplaintsBoard
V
3:35 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

NewspaperArchive.com I've got half of the paper

I live at 1755 cliftview ave I only received half of my paper today 6-29-08. I would like to get the rest of my paper. I rely on my coupons. Thank you for your cooperation! This is the first time that it has occurred I hope that it does not occur again if not I would just rather buy it from the newsstand but I thought it would be more convenient to get it delivered but I see that its not I know someone is taking my paper if you put it in my mailbox they will not touch it so that is what I prefer that the delivery person do.

I know I will receive my paper if it's in the box.

Read full review of NewspaperArchive.com and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
V
V
vindog
Irvine, US
Sep 18, 2009 4:50 pm EDT

This is a misdirected complaint. has nothing to do with the website.

V
V
vindog
Irvine, US
Sep 18, 2009 4:49 pm EDT

This is stupid. Has nothing to do with the website.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact NewspaperArchive.com customer service

Phone number

+1 (888) 845-2887

Website

newspaperarchive.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with NewspaperArchive.com?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with NewspaperArchive.com Customer Service. Initial NewspaperArchive.com complaints should be directed to their team directly. You can find contact details for NewspaperArchive.com above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about NewspaperArchive.com. Discuss the issues you have had with NewspaperArchive.com and work with their customer service team to find a resolution.