newmp3technology / Billing
Dear Sir / Madam,
I would like to draw your attention to what seems to be a blatant fault admitted by this company “the invoice was correct at the time of payment; this is simply a glitch in our software”. That they refuse to refund such a paltry sum is beside the point. As they freely point out that “this is simply a glitch in our software” means that this happens to all their customers bills.
Would you please be so kind as to advise me what to do on this matter?
Thank you Paul Gourju
Paul, I understand that you could appreciate a refund, but your request is unjustified. You paid the correct amount, and the invoice was correct at the time of payment; this is simply a glitch in our software since our base of operations is in the US. We are not going to issue a refund, and I would advise using your Paypal invoice if you need an invoice for your records and dismissing this matter, because you were correctly billed and you agreed to pay a total of 20.13 and that is what you were charged.
On Tue, Apr 1, 2008 at 5:48 PM, paul gourju <firstname.lastname@example.org> wrote:
Hi Mike, I appreciare your predicament but you can hardly invoice someone for one amount and then charge them for more on their credit card. The other way around would of course be acceptable but here it is not the case. I would suggest that you find some other way of wording your invoices but in between times I would still appreciate the refund.
Thanks for your understanding Paul
Date: Tue, 1 Apr 2008 10:15:25 -0400
Subject: Re: Thank you for your order!
Hi Paul, our invoice system varies slightly depending on the USD-EUR rate, but the price of 20.13 was accurately billed when you completed checkout. Please let me know if we can be of any further assistance.
On Tue, Apr 1, 2008 at 10:02 AM, paul gourju <email@example.com> wrote:
Attention of "newmp3technlogy,
I was invoiced by you for the amount of € 18.96, as seen below but billed for €20.13 by PayPal, a discrepency of € 1.17. Would you be so kind as to credit my account at PayPal with this amount. I thank you in advance Paul Gourju
Order Number: 70614 Returns:
The 30 day time limit for submitting a return has expired for this order.
Status : Order Shipped
Date : 16th January 2008
Time : 06:06
Product ID Product Name Options Quantity Price
sadc 9V Chargeur USB a DC pour Archos Studio & Recorder! - 1 15.80€
Order Total: 15.80€
Shipping and Handling: 3.16€
Grand Total: 18.96€
Bonjour Paul Gourju,
Cet email confirme que vous avez envoyé à NewMP3Technology (firstname.lastname@example.org) €20, 13 EUR avec PayPal.
Cette transaction apparaîtra sur votre relevé de carte bancaire sous l'intitulé PAYPAL *NEWMP3TECH.Détails du paiement
Numéro de transaction :
Prix de l'objet :
16, 78 EUR
Total de l'expédition :
€3, 35 EUR
€20, 13 EUR
Description de la commande :
1 9V Chargeur USB a DC pour Archos Studio & Recorder!