NewFrog / fraud and scam

Shenzhen, United States
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They pretend to be attentive to their customers and used sweet talks when talking to you, but all of this is just a piece of crap.
They only promise and that's all.
I have been waiting for my refund for almost 3 months and there's still no money. Where is it? Well, I don't know. They have no idea either.
What they say is that I'm so important to them, so they are ready to do anything to please me, so they are ready to resend or to exchange. I agreed with that but got nothing instead. I don't understand their logic and why they promise but do nothing. It's a fraud, I think.

Oct 16, 2017

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