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NewFrog / delivery never happened

1 China Review updated:
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I would give them zero stars if possible. I ordered two chargers. Well after the time they should have gotten to me, they didn't arrive. I asked them to check with the shipper. Instead they kept asking me to look around outside and even go to my post office to check. I did what they asked. After a couple of back and forth emails where they would ask me to do those things again, I finally was fed up and asked for my money back. I had already bought a different charger another way. They asked me to wait until november so they could file a claim with the shipper. Again I complied. November gets here and they tell me it's not their fault that I didn't get my product but they're willing to do me the courtesy of giving me 80% back or a resend of the merchandise. Totally unacceptable especially after all the hoops I jumped through.

Nov 7, 2018
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  • El
      21st of Jan, 2019
    0 Votes

    Seems like everyone is having the same problem I’ve been waiting on my delivery since 2018 November and till today I haven’t received and they won’t refund me

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