[Resolved] Newegg.com / if you get cheated in newegg marketplace, newegg won't help
Newegg-proper is still OK, but ...
Major problems with the Newegg Marketplace. If you get cheated in Newegg Marketplace, Newegg won't help. You're on your own. Newegg is not Amazon!
Quoting their policies they told me:
"The product was sold and shipped directly by the seller. Newegg is simply a platform."
So now they're just a "platform" to send products and wash their hands of them. I thought people buy from Newegg because they offer service and assurance that things will be OK. If I got a rock in a box, not just open-boxed used goods pre-configured with someone's random password, and with missing parts, I wonder if they'd still just be a 'platform.'
Yes, Newegg is selling on behalf of other sellers, and this is not new.
I know exactly what multichannel selling is. eBay and Amazon both has proesses in place for this. You are not forced to send emails to seller and pray to God you get some sort of resolution. I did not get what I ordered. They're saying "tough luck, that's your problem, go contact the seller."
Really? Is that eggsellent service? So all the branding of Newegg goes away in my mind, unless you tread carefully and only order from Newegg. If you order from the Marketplace, well, might as well just buy it from any shady dealer because you have no dispute escalation process and they claim they're just a 'platform.'
So if you're not ordering from Newegg Marketplace, they're probably still OK. But if it's not Newegg, you'd best stick with Amazon, where they actually have a system in place for resolutions and maintain some level of customer service for items they don't fulfill. Not emails and prayer.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Newegg International Customer Care's Response, Oct 13, 2015
If you have had a negative experience with a Marketplace Seller, please email us the details of your experience to [protected]@newegg.com.
I’m sorry to hear that the Seller took so long to issue your refund and for the level of service that you received from us. We have changed our policies where we will not contact the seller on your behalf to get a resolution. If you need any further assistance, feel free to email us at [protected]@newegg.com.
I do apologize that you were suggested to file a dispute with your PayPal account to receive your refund. If you are still blocked from our site, then please, email us your account info (Email address and name) to [protected]@newegg.com, and we’d be happy to see what we can do for you. Please reference this post in your email.
Thank you for bringing this to our attention. I’m sorry that Autopartsway were voiding the order due to the price error. I have brought this to our Marketplace Management team to review and correct upon. If there is anything we can do to assist you further, please email us at [protected]@newegg.com. Please reference this post in your email.
-Mike (Newegg Support)
Newegg International Customer Care's Response, Jan 27, 2016
We appreciate that you brought this to our attention, and apologize for any difficulties you've experienced with your recent Marketplace order. Thank you for emailing us at [protected]@newegg.com. Once we've reviewed the situation, we'll be responding accordingly.
Julia - Newegg Support
Newegg International Customer Care's Response, Dec 15, 2016
Hello Eric, thank you for bringing this issue to our attention through our various contact platforms. As mentioned in your previous forum post, we forwarded your email to our Marketplace team for investigation. Please email at [protected]@newegg.com with the subject line "Complaintsboard" along with your order number, if you have any further information. -Patrick (Newegg_Support)
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