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[Resolved] Newegg.com / customer service

1 United States
Contact information:

By far this company has the worst customer service, and support staff I have ever encountered. False advertisement, shipping issues, customer service phone wait time extremely to long, return policy and rebate system a complete mess. In the future, I will not be purchasing anything from this company, and would rather pay the extra money to take my business elsewhere.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Newegg International Customer Care's Response, Jan 22, 2016

    Hi,

    Thanks for taking the time to provide your feedback on your recent shopping experience with us. I regret to hear that it was less than stellar. However, we'd like an opportunity to investigate if there's anything we can do to help. Therefore, please send an email detailing your trouble to wecare@newegg.com so we may do so.

    We look forward to hearing from you.

    -Eugene
    Newegg Support

91
Jan 21, 2016

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