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4.4 334 Reviews

Newegg Complaints Summary

132 Resolved
38 Unresolved
Our verdict: You can expect a very good level of service from Newegg. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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8:04 am EST
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Newegg never received my card

My wife bought me a gift card from Newegg. The card was supposed to arrive via email in 1-2 business days. It's now been 6 business (and 10 total) days and we have yet to receive the email/card. We have sent 3 emails and waited on the phone for about 20 minutes after numerous days of only receiving a busy signal, only to be told there was nothing customer service could do. They would have to forward the issue to their accounting department.

What I can't understand is why they just don't send it out? Newegg charged our account right away. We paid the money for it and now we are getting the run around. How can they call that customer service?

It's a shame because I've spent thousands of dollars on Newegg and for them to take our money and not deliver is unacceptable. It pains me to say this but they just lost a loyal customer.

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3:18 pm EST
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Newegg never received my gift card

My wife bought me a gift card from Newegg. The card was supposed to arrive via email in 1-2 business days. It's now been 6 business (and 10 total) days and we have yet to receive the email/card. We have sent 3 emails and waited on the phone for about 20 minutes after numerous days of only receiving a busy signal, only to be told there was nothing customer service could do. They would have to forward the issue to their accounting department.

What I can't understand is why they just don't send it out? Newegg charged our account right away. We paid the money for it and now we are getting the run around. How can they call that customer service?

It's a shame because I've spent thousands of dollars on Newegg and for them to take our money and not deliver is unacceptable. It pains me to say this but they just lost a loyal customer.

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Update by maestro73
Dec 02, 2009 2:01 pm EST

I can't find where to update my own complaint, so here it is. I disabled my email filter and they resent the card, and I got it. Call it a coincidence since I get every other email from Newegg, but whatever. I got my card and I'm happy.

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skookumchuck
Somerville, US
Dec 07, 2009 10:25 am EST

I experienced the same issue, but it had nothing to do with my email filter.

I purchased online gift card from New Egg on 11/6/2009; the recipient never received email from New Egg containing gift card. I contacted New Egg customer service and they said they would resend the card to me and the recipient; neither of us received the card. I contacted the customer service department three more times and was told the card would be resent to both parties each time, but again, neither of us received the card.

On 11/30/2009, I asked that the gift card be canceled and the money refunded and I was told it would be refunded within 48 hours.

I called again on 12/3/2009, as the money had not been refunded to my account, and was told by a customer service rep that the card had been canceled two weeks prior, long before I first contacted them inquiring about the status of the card.
They were not able to tell me why it was canceled or by whom, and insisted that the money had been refunded to my account on 11/19. My bank has no record of the refund, and New Egg has not provided me with any information from their records indicating the refund ever happened, despite my attempts to gain that information.

I have spoken with numerous customer service reps and an escalation rep, all who have failed to provide me with any proof that New Egg refunded the money. I have filed a dispute with Bank of America about this matter, as attempts to work with New Egg to resolve the matter have been completely futile.

I've been a loyal New Egg customer for years, but I will never buy anything from them again after this ordeal.

DON'T BUY NEW EGG GIFT CARDS!

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11:59 am EDT
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Newegg cs reps are blatant ###s

I returned a defective item for a replacement. After being told by ### #1 they had approved the replacement (duh! it didn't work) I was informed by ### #2 it was rejected and it was being returned to me so I could deal with the manufacturer. Enter ### #3 who responds (this is two months after the initial return request) that they were investigating the issue. What? You need Sherlock Holmes to investigate a defective item? I still have nothing to show for my purchase and I still owe the credit card company for the amount. This is outright theft. The management and staff at Newegg are complete idiots. NEVER do business again with this online scam machine. Tell all your friends!

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jharas
, US
Jan 05, 2011 8:23 pm EST

David Willis...how did Jose work this out for you?

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2:36 pm EDT
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Newegg no replacement for defective item

Horrible customer service! They lie, make promises and reneg. I ordered an item, it was defective and returned it for replacement after receiving an rma authorization and I stated that the original box had been discarded. I was instructed to return it anyway. A few weeks later I am told I need to return the original box, as if they don't even read the emails they are sent. I spoke with a guy who assured me he understood and felt certain they would honor the replacement. Ha ha. Lie number one. Then I am told they were returning the defective item to me! What? Because of a lousy cardboard box? Are you kidding me? Fortunately for me it was charged to their newegg credit card. Think I am going to pay? I don't think so. It will damage my credit but I will not pay for a defective item and support lousy customer service. Buyers beware!

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9:47 pm EDT
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Newegg not total refund

Hey guys when will this end.. Once again lied to by the guy who posts after every newegg complaint. When promised refund of $892.00 and getting $882.00. I know it's not a big dif, But what the hell! I have been cheated and lied too since the dreary start of dealing with this company.. Also for a little substance, I went out and bought my new laptop (same model) from costco, And guess what, It came with all the plastic film coverings and the plastic caps on the end. Also I had to upgrade IE7 and WMP and even a few other programms, It was like this computer was Band New, Hmmmm I'm not going to imply what I think is true. Bottom line is, This company is a rotton egg..

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Update by blackice
Jul 31, 2009 3:30 pm EDT

Spoken like a true Match Stick Man...

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5:53 pm EDT
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Newegg online scam

I would first like to state that I have purchased alot of items from newegg over well over 5 years now. I know a good bit about computers and computer hardware. Now that being said here was the final straw...

I purchased a video card from newegg about 90 days ago. I installed it and it worked for a day. Next day saw vertical and horizontal lines and corruption on the screen. I contacted the manufacturer and after a few hours of trying to fix it, it was determined to be defective. I packed it back up, got a return number from newegg and shipped it off. Almost 2 weeks went by and I hadn't heard them. I had to contact them, after another 2 days they sent me an e-mail saying they can not acept the return because 'it was missing a serial number and it was being sent back'

No serial numbers were removed so I had no idea what the heck they were talking about. I tried talking to them about it since I have purchased through them for a long time, yet they still would not accept the return. I went on their site because you can write reviews about the product. I submitted a review, 3 days later I recieved an e-mail stating my review has been rejected! Unbelievable! I wrote a review about the product then stated newegg as refused my rma. No real slander or cussing.

At this point I am really pissed. On one hand newegg is completely blowing me off and on the other they are sending sorry notices and 'we hope you return'... Yeah right. I started looking through the product information, it all becomes clear why this is happening, there is a warranty! Newegg doesn't want to deal with it because they know the manufacturer will, yet newegg has a 30 day return policy unless something voids the warranty... Serial number stickers, easy to remove/lose.

Long story short the manufacturer is indeed picking up neweggs slack.

Here is my two cents: newegg has become worse and worse over the past 2 years. What the issue is? I don't know maybe the economy is hitting them hard but I will not go back to using them, their customer service is mediocre at best and they are losing their competitive edge.

Many other sites are able to do what they do with no hassle ruturns and are glad to do what it takes to keep you business.

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Chris S
, US
Mar 16, 2011 11:42 am EDT

I have a credit card with new egg called the "bill me later" card or "preferred customer" card. the promotion they offered with this card was 6 mo's no interest no payments. the first payment was due in june.

Back in March they withdrew 2097.00 from my checking account. When they did this, I called them and said I never authorized this charge, and they reversed the charge a week later. within that week I was charged almost 300.00 for a few overdraft fees because that unauthorized charge put my account in the red. I had a few automatic payments set up and they withdrew.

After calling them and telling them about the fees, they said they'd have a manager call me back. A week later, and after several calls back they said to be patient and that someone would get in touch. After this week of waiting, they happened to charge me again for the full amount of my balance, 2097.00. At this point I called my bank back and had them put a block on the company. At that point I racked up a total of almost 500.00 in overdraft fees, along with the 2097.00 they took, and did NOT refund this time.

After talking with my bank for a few hours, someone said they understood and agreed with me that what they did was illegal and sent them a fax saying they needed to refund the orig amount along with the bank fees. After almost a month of repeated calling, and getting NO ONE to cooperate with me or call me back I finally decided to try an ATM dispute with my bank until I got it situated as I needed to pay rent and bills and was almost kicked out of my place because of this charge.

Well, here I am and its now June. No refund what so ever from this place and I just got done talking with them and was told for about the hundreth time, SOMEONE would call me back. i doubt they will.

Does anyone know what I can do about this? How do I even go about filing a law suit against a credit card company? would it be possible to get damages if i get kicked out of my place and because my credit score is now almost 100 points lower than it was because of other things I haven't been able to pay like my cell phone and power company now that im close to 3k in debt over this?

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Rkhp
, US
Sep 03, 2016 10:11 pm EDT

Newegg has not been able to get me my product for a promised 2 day delivery. I requested a return to sender because I don't anticipate ever receiving with the shipping partner they chose to use. Newegg notifies me that FedEx directly telling Newegg that the package is being returned to sender doesn't matter and that my refund will only be issued 3-5 business days after they receive that package. This means that Newegg has stolen my money for upwards of 20 days on products that I have never received and never will receive. That's theft!

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Phantomleader
New York, US
Aug 16, 2016 3:19 am EDT

I purchased a Lenovo lap top . The Laptop came withloose keys. I sent the lap to back to NEW EGG . I told the NEW EGG Representative that the keys were loose. The Rep told me that he computer would be repaired or I would recieve another one. I sent the lap top EACTLY as I recieved it. I waited three weeks and no contact or replacement. I called NEW EGG and was told that the same computer was being returned to me because of abuse and that the keys were not sent with the computer ( Who does that!). Furthermore the Rep told me that I had told the original Cutomer Rep. that the F7 key was missing . I NEVER said what key was loose and I never said the key was missing. The machine was sent back he same way I got it. The REP told me to contact Lenovo and pay to have it fixed. or maybe Lenovo will do me a favor and fix it for free . STAY AWAY FROM NEW EGG THEY ARE NOT A REPUTABLE COMPANY.

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Mayore
, US
Jul 25, 2016 5:39 am EDT

I have not been able to order anything since I've tried. They have declined my order countless times and refuse to tell me why. After they kept automatically voiding my orders, they took all the money from the orders. 2 grand out of pocket, and they did not tell me. The bank did. I had to contact the bank to get the 2, 000 dollars back and it took 5 days to get it back to me. I do not recommend newegg to anyone regardless of the "fine experiences" someone has. If you have a different billing address than shipping address they will keep declining you regardless of talking to their mortifying customer service.

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mgavett
Mounds View, US
Jul 20, 2016 7:03 am EDT

Newegg, Inc. is a horrible company to deal with when things go wrong. Our last order delivery status says it was delivered 5/19/12 and we never received it. UPS says the shipper has to file a lost/missing package claim but Newegg will not do this. After a BBB complaint was file Newegg responded with a direct contact that was a public image professional. This person did nothing beyond providing an explanation of the deficient shipping contracts Newegg has with various shippers that will not allow Newegg to ship a package with a signature requirement. Our account has had a couple previous packages that were either, lost, stolen or mis-delivered over the past 4 years as stated by Newegg so they will not even file a claim with the delivery company as directed by UPS. We the customer are left without the order but still have the credit card bill to pay and Newegg thinks this is acceptable. We will be sharing our experience in hopes to let others know how Newegg does not help the customer when things that are, outside of our control go wrong. Our last option is to contact our bank card in hopes they might be able to help.

Don’t take my word for the horrible dealings with Newegg just Google Newegg complaints and you will be amazed the sheer number of different horror stories that exist with Newegg. Also the BBB as of this writing has in excess of 364 complaints in the last 12 months and 810 over the past 3 years about Newegg.com yet they still receive an A+ BBB rating, what gives? Buy at your own risk - you have been warned!

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Loobinec
, US
Jul 20, 2016 7:03 am EDT

Let me tell you this was NOT a good first experience with this company I can honestly say I will not be working with them again and I will definitely not recommend to anyone. They canceled my order int he middle of the night and the item sold out. Told me the address I put down is not on my account. That is the address on my account, haven't had a problem using it in over 2 years. Most GOOD online companies either do a second manual verification in case their system got it wrong OR send the customer a courtesy message saying the order cannot be processed BEFORE screwing the customer overt and canceling their order. Plus when the rep INSULTS the customer, makes for an even better experience! They better retrain that rep.

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Robout
, US
Jul 20, 2016 7:03 am EDT

I have purchased 3 computers from them on promotional no deferred interest programs. They purposely place monthly payments towards the promotional periods that end later, so the ones ending sooner fail to get paid off and incur finance charges. When you want to fight the charges, go ahead, but do so by fax, and don't expect any management to have a clue. Oh and don't expect to email anybody there, they don't do external emails for support.

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Mark-Colorado
Fort Collins, US
Jul 20, 2016 7:03 am EDT
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Has anyone else purchased from Newegg via eBay?

I bought an SSD that I had been watching, with free shipping. I paid for it on Dec 2th expecting it be shipped in 24-48 hours, per the listing. It has now been a week and I have tried a couple times to contact them for a tracking number. No joy.

eBay's contact seller option looks to go to a dead box on their end. There is no such contact option on PayPal and when I called Newegg, she couldn't help me because their system does not recognize the eBay numbers. Uh, ok...

I hate to say it, but the lady I spoke with was really not at all interested in helping. She said she couldn't look up eBay transactions and had no access to PP payments, even though their site supports PP payments. Odd for a sales CS rep to not be able to see sales transactions. Perhaps eBay/PayPal sales are handled by a different group? If so, why not transfer me over? I offered to forward their email they sent as a receipt, but they apparently cannot accept outside emails. What? At this point I am thinking I should just cancel the order and eat the sales tax that I would pay at Best Buy, they do price match and have it in stock.

Thinking that, I let her know it best I reverse the PP and go elsewhere. She then proceeds to tell me than an order cancellation means a 15% restocking fee would be withheld from the PP refund. Seriously?!?!? I am going to be charged a restocking fee for something, that as far as I can tell, never even left the shelf? Better yet, when someone wants their money back, the transaction cannot be found, but they all of a sudden find it to get a 15% cut for doing nothing? Man, I am in the wrong business!

At this point, I feel as if I have no recourse. I can dispute the payment, but that takes weeks and I do not think it fair I lose the 15% fee through no fault of my own. I also know eBay takes a healthy chunk any monies they recover as a fee for said service, assuming they collect. None of this should even be happening to begin with, I made a payment in good faith and have a reasonable expectation to either get my product or a refund w/o hassle.

So, I guess I am out the money until this resolution process is over or someone at Newegg figures out what's up. Usually NE has a great reputation, which was part of why I bought from them here. If they don't get this fixed, I suspect I am just out the money.

Either way, I will make sure I do not patronize this company again.

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Laminarke
, US
Jul 20, 2016 7:03 am EDT

Deplorable customer service. Bought an item for my daughter for Christmas and they refuse to accept a return or exchange after 30 days, even unopened! This is my 2nd and final bad experience with Newegg.com.

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Neweggsucks
Missoula, US
Jul 20, 2016 7:03 am EDT
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Ordered a 27 inch Acer monitor as a Christmas present. I paid the full price for it but got an Open Box delivered. In fact it wasn't even taped shut for shipping. So I call customer service and all they could do is offer me a $25 gift certificate. Don't need a gift certificate if I'm not going to do business with you in the future. They refused to give me the Open Box price, which is what they delivered to me. Shabby shipping, shabby customer service. Wish I had read all these consumer reviews BEFORE I did business with Newegg. Be forewarned, and beware, Newegg is a rip-off, consumer scam. You pay for something new and they send you something used. Then they refuse to make it right when you call them. Their Customer Service is a waste of time.

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1:01 pm EDT
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Newegg rebates / customer service

I ordered Crucial Memory that had a 40.00 rebate. The memory arrived without the upc barcode. I wasted 45 minutes on 3 difference customer service reps attempting to resolve the issue. It is a catch 22. Without a UPC you can't return a product. Without a UPC you can not get the rebate. The customer service reps insisted the bar code was on the product because it was scanned at the warehouse. I had to train them on the different bar codes they use. I sent pictures of the product to document the missing bar code.

I no longer count on a newegg rebate when making a vendor selection based on price.

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Update by JDavis
Jun 15, 2009 9:36 am EDT

Alex Villarino from NewEgg reviewed the complaint within minutes of this post. He apologized for the issue and issued a refund. This is significant since the rebate was a manufactures rebate and not a NewEgg rebate.

Thanks for resolving the issue!

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BG75
, US
Jun 07, 2016 8:41 am EDT

Just bumping this to let people know that the rebate issues with Newegg are still very much a problem. I had a rebate for a Corsair product purchased via Newegg and the problems I am running into are exactly like the others mentioned. "Missing" upc, incorrect information given, and customer reps telling me they updated my account to reflect a correction and not actually entering it in the system. Quoting me 7-10 days before they can even look at my claim and then the next rep telling me it will be 4-6 weeks before I hear anything form them but he "did you a favor and I fixed it for you. I did that for you.". Guess what? Rebates from Newegg are no longer an option for me and purchasing from Corsair is neither as a result. Look how far back these "problems" go back. These aren't coincidences, this is a pattern of denying valid claims.

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MichaelGr
, US
Mar 17, 2016 9:58 am EDT
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I purchased a monitor from Newegg and submitted the rebate. The tracking site listed a date that came and went without a rebate arriving. After contacting Newegg I was told that they would resubmit my rebate request, and IF it was accepted they would mail me another one in 6 weeks. When asked if the process could be sped up since 6 more weeks seemed excessive, I was told that it was automated and no one could help me beyond submitting the request again. I have very little confidence that in 6 weeks I will have my rebate since the process seems to be FRAUDULENT. This isn't the first time being burned by a newegg rebate, but it will be the last.

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MichaelGr
, US
Mar 17, 2016 9:45 am EDT
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I ordered a Dell U3415W Black 34 Curved LED which I sent in the rebate for in October 2015. I should have received the rebate by February 7th according to the tracking site. I did not receive the rebate and was now told it would be another 6 weeks IF my reissued rebate request is accepted. I asked if the process could be sped up and why there was an IF involving the reissuing of a rebate that I never received. I was told that it is an automated process that can't be sped up and that is all the assistance I could be given. While I recognize monetary incentive in the short term to handle rebates in a fraudulent manner, I have no doubt soured experiences will affect future purchasing decisions.

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M.G.Gerry
, US
Oct 06, 2011 3:14 pm EDT

Received two defective routers(one to my son and one to me).After "jumping through hoops" with RMA, Order nos. Invoice nos. etc., I find that I am charged a 15% restocking fee, and $11.10 each for shipping. Total, $40.20, for two unusable units. Will NEVER buy from Newegg again, and will pass on my opinion to as many people as possible. Would you pass the Vaseline please?

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rawmat
, US
Jul 27, 2011 8:02 pm EDT

First order went fine, but months later charged my credit card $390, 89 for something that I've never ordered nor received... they sent it to a different shipping address..

Wont give me my money back although I contacted them even before the merchandise was delivered..

Talked to Chris Bastian, told me to call my bank... unbelievable.

RIP OFF! RIP OFF! RIP OFF! SCAM! SCAM!

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KreT87
, US
Aug 19, 2009 3:00 pm EDT

Refusal to replace a defective item because of a cardboard box issue. Payment is still expected and Newegg is returning the defective item back to me after I paid $30 to return it to them. Very, very poor customer service. I encourage everyone to beware of Newegg.com

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TomHyde
Salem, US
Jan 16, 2009 6:02 pm EST
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Item Specifications on Newegg web site clearly states: Lifetime Manufacturer Warranty. I just received the item and it clearly states on the package: Two-year warranty. I sent an email to Newegg and their reply was that the information was supplied to them by the manufacturer and that I needed to deal with them. Make your own conclusion as to what to think about it.

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T_JK
Raliegh, US
Mar 24, 2015 1:14 pm EDT

I ordered 7inch Tab with rebate 15$, after 3months also i didnt get my Rebate, called customer care got one more tracking id and tracking for another 2months there is no use. I called customer care and got reply saying that your promotion is over cannot help for your rebate.They are not able to provide any proof for despatch my rebate. Its totaly fraudant without sending anything to customers keep on postponing and finaly saying that Promotion over cannot do anything for your Rebate. Please don't buy anything from NEWEGG.

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mikevideo
Verona, US
Jul 12, 2013 5:26 pm EDT

Maybe I'll get as lucky as pp1 and JDavis...

I recently (6/8/13) ordered 5 Mac Minis from Newegg based on their 'sale' offering them for $579, with a $50 rebate...

1- the sales page showed the rebate as a 'new egg rebate card'
2-I don't recall seeing anywhere in the sale process that I had to fill anything out to get the rebate
3-nor did I see anywhere that the rebate was limited...I wanted 5 mac minis at $529

to me, this is a classic example of a seller offering a rebate with so many requirements and hoops to jump through that many customers will either screw it up so the rebate gets denied, or just not bother with it...either way, the seller wins...in a nutshell, this reads as a rebate scam by Newegg (that was for the benefit of the intertube crawlers)

this has left me with a really rotten taste in my mouth from Newegg, and will certainly make me think twice about dealing with them.

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Bart Williams
, US
Jul 16, 2012 6:05 am EDT

So they charged you a restock fee to restock a defective item so they could ship it to another victim?

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7:14 pm EDT
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Newegg delivery errors

So, this is a brief complaint that should be taken more as a warning than anything else. Beware ordering anything from NewEgg.com when it is to be shipped to you via UPS. The short of the long is this:

I ordered an entire PC from NewEgg. Case, motherboard, everything. The shipment would be delivered to me in three boxes, two on a Wednesday and the last on Thursday. Well, I work those days. So I spend time at work checking the tracking information and I notice that the status is changed to delivered around 3:30 in the afternoon. So I call the house, expecting to hear that we have two packages. To my surprise, we had only one. The case, being the largest of the items ordered and weighting around 40 lbs had its own tracking number. It was missing! After several hours of research and calling both UPS and NewEgg about the issue, we discovered that for some reason the driver decided to leave one box by the door and one box, the missing case, with my neighbor. He even signed for it! I don't know my neighbor. It's 2009, who does? We're not living in Mayberry anymore.

The problem? The case was delivered to one address, while the other box was correctly delivered to my house. I got the run around from both NewEgg and UPS about who I should talk to. Two hours on the phone, back and forth. If you haven't already and you're in a similar situation, let me tell you how to fix it. Call UPS. Tell them you never want packages left at your address without your signature. Don't bother with NewEgg, they won't help you. Best they can do is contact UPS with a lost/stolen claim and you'll be left to wonder who, if anyone, is handling the situation.

My advice? Don't order from NewEgg and never have anything shipped via UPS. I've ordered from NewEgg several times and always seem to have some sort of shipping problem. I live in Memphis. FedEx lives here too. I'll be looking for a company that knows how to get things shipped properly in the future. You should do the same.

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Newegg worthless company

I've been buying electronics and computers for 35 years and think I know when I'm getting a good deal, especially since I build servers. When looking for some parts for a server I'm building, I found that NewEgg had good prices, so put all the items into the cart and backed that up with spreadsheet entries.

Finally when I was getting ready to check out. I needed to confirm, for warranty and possible exchange purpose the compatibility of the memory I was ordering, with the motherboard being ordered.

I could not find a number to call, but a chat agent was available so I opened the chat session and asked my question. I was shocked at the answer I got and realized from it that the supposed warranty from NewEgg was and would be worthless, as they told me they only resell the parts and can not confirm any compatibility issues.

Obviously compatibility and warranty are linked as if the memory proves to not be compatible, you have an exchange issue. Plus an inability to confirm compatibility leaves the integrity of the company suspect as you will not have any technical support to either prove the incompatibility or failure of a component.

Realizing that I cancelled my order for the parts (over $1, 200 on the order) and went shopping elsewhere, as I do not need a parts exchange disaster.

I don't suggest you buy from them as they obviously do not back what they sell.

OMR

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Flemmino
, US
Mar 03, 2010 1:51 pm EST

I ordered a camera online through newegg which said that the camera would be shipped within 2 business days. After 2 days, they were still verifying my credit card details. I put in a next day delivery (extra $25) and 3 days passed by, they still had my order under "processing". To top it all, their agent told me that there is a "possibility that the package would be sent out today". She couldn't promise me as to when they would ship the package and was extremely rude!

I canceled my order and bought the camera for the same price at best buy. Newegg SUCKS BIG TIME!

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Sanasante
Tampa, US
Apr 05, 2012 1:42 pm EDT

Rush order processing... The real short coming

My concern is for the companies lack of priority (Payment processing). The fact that an option to be charged for rushed order processing is nearly ludicrous from a customers stand point. The purchase of rushed shipping (1-2 day) becomes practically useless when a single department inside the company slows the order. Nearly all online companies run off a form of a just in time system. The jit system fails when a single component of the chain kinks the rest. The very fact that newegg offers rush order processing means that they already recognize this as the kink in the companies chain and have attempted to alleviate customers concerns by inconveniencing them further through an "extra charge" thus taking a "lets solve the symptom but not the problem approach".

This backward approach is whats truly wrong with newegg. The fact that they make money off of a charge that is nearly useless... That is not at all surprising in the business world. Most companies find clever ways to word charges and fees.

The fact that newegg attempts to profit off of their own inefficiencies destroys customer loyalty. Newegg's system from a logistics point of view is extremely well done... However, not looking through the entire picture bothers me. I would say its pointless to have one end of your company that is amazing and another that undoes the other... Newegg's ceo/cfo/coo and other top officers forgot to evaluate the entire picture of the company.

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StanS
, US
Mar 12, 2011 3:39 am EST

I purchased two Seagate 1 TB drives. One of the drives was dead on arrival. I obtained a RMA from Newegg and returned the drive. They subsequently notified me that the drive was damaged and that they would not replace it. The implication is that I damaged it. They sent the drive back to me, and the damage they identified could not have been my fault (I've handled and installed many, many disks.) Although I'm convinced the disk was damaged before shipment, Newegg will not replace it or make a refund. I'm now out the cost of the drive and the shipping for RMA. Do not buy from Newegg unless you're willing to gamble on your purchase. You may receive an item that works or not, but you will pay for it either way.

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macgavin
Pensacola, US
Jan 13, 2009 6:45 pm EST

Very simple order submitted via there website. They duplicated the items, where my web page confirmation was correct, but email confirmation showed duplicates. Called customer service to have them delete duplicates, and got the runaround saying items come from a 3rd party, and I had to go thru RMA process, even though nothing had shipped. What a load of B.S.

I have order in the past from Newegg no problems. As long as there are no 'problems' and you need customer service, newegg is ok, otherwise customer service is not where it needs to be.

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newegg_sux
Dallas, US
Sep 23, 2010 12:25 pm EDT

newegg is no longer my favorite place to shop.
i made a comment and successful submit the post but newegg never posted the comment.
which tells me that they are not honest about their reviews/comments section.
The will edit post or not post at all.
Don't buy items base on the 5 stars ratings.

be ware

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Potato
, US
Nov 21, 2010 6:09 am EST
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ok I'll start off by saying like a lot of people say lol, I've been shopping at newegg for years now. My hobby is building PC's so I've built PC's for parents, aunt/uncle friends ect ect. I have to rewind this story/complaint back a bit to 12/3 2017. My mouse goes dead so I order a Logitech mouse G500, 1 item, small order what ever you want to call it, I didn't give it much of a thought because neweggs all ways been solid, couple of days later I get a package opened it up and I notice a there is a crease every where around the actual mouse box, further more there was a huge gash opening on the side witch it looked like it was cut by a knife lol. I was loling / chuckling at this point and did the unboxing ( too bad I didn't do it live on youtube lol ). The braided cord was folded like it has been used already and I opened the weight case and the weight was put back upside down lol, was all dirty ew. I literally said out loud " wow this warehouse person had a REALLYREALLY bad day and wanted to ruin mine as well" ( he/she didn't, I got a good laugh out of it ). ok ok fine my first bad experience by newegg, so I do the RMA thing call them up gentlemen answers I tell him in detailed what happened, he can careless about what happened not a single apology just wants to get rid of me as fast as he can, so he whips up a RMA/UPS tag very fast and off went the box back to newegg. Newegg gets a 2/5 egss for this RMA transaction omg they're fast! Fast forward couple days later I get a replacement, so I opened the package, this time the actual box looks some what clean *opening tab unboxing... everything looks somewhat new ... hmm I don't know* at this point I didn't really care if it was used or not I just wanted to use the damn thing. "Oh wait where is the weight cartrige" lol they forgot to include a cartridge this time >< hahaha another opened item. I called for refund this time and lady answers, same routine, she can careless but really really fast refund action lol newegg gets 2 eggs again. The Lady: "is there anything else we can do for you~" dumb ### me: "aaahh... I guess that's it?..." The Lady: "thanksforshoppingnewegghaveagreatday" CLICK. me goes to couch and cries

fast forward to 11/2 2017, so I want to build a PC for my self but I'm weary of newegg... "what should I do what should I do" "neweggs website is so awesome compared to others" @ 11/2 2017 they had a Asus motherboard sale and I took the promo code and saved my self money on Rampage 3 Gene. Box shows up by my door couple of days later, I cut open the package ... the mother box is a little creased the color is faded, I'm being paranoid at this point right? ... ok so I open the box and the board has a frame like cardboard box around it, the thing has tear all around where the SATA cable connects creases every where, further more I take out he cup like protect-ant for the cpu socket and there is finger prints all over the silver frame around the socket. Now I'm REALLY REEEAAALLY sad that its gone this bad with my favorite store newegg. Ok so you say "where is your proof?" I don't have it, I didn't take a pic and I'm not planning on RMAing the board either, because... I don't know I'm too lazy or I don't want to get another open box item or I got good deal or what ever, I'm tired of this, but if reps come they can check my account and I did RMA twice on that mouse lol and I did buy the motherboard. SO! what am I doing about all this people might ask, I will show you... I WILL SHOW YOU!

what I spent @ newegg
Rampage 3 Gene $ 233.81 shipped
and other stuff that I paid for at newegg after all this lol $432.99 ( stupid me I know, but I couldn't find it anywhere else )
grand total of $666.80 wow thats bad omen LOL!

How much I spent @ Neweggs competitor/ how much I would have spent @ Newegg hadn't they screwed me over so much $1928.96 ( not going to list all the items lol )
and still haven't decided witch ssd to go to.
My awesome auntie that plays FPS ( old school Quake 3 player )who I would be doing a build for pretty soon, I'm thinking she would at the minimum want x2 HD6990, or wait maybe x3 6990with those evga classified board lol ok I'm having fun exaggerating, oh btw I WILL NOT BE USING NEWEGG FOR THIS BUILD EITHER :D

I apologize for wall of text who ever reads this lol.

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Terry
Kenton, US
Jun 03, 2009 10:04 am EDT

Ordered over $1000 from Newegg to build a new system. The checkout process didn't give my a $40 credit for a combo purchase. Repeated emails and promises from Newegg to correct the problem go' unanswered. I can't believe they would lose a good customer over $40 that they and I both know is a no brainer claim. I will definately take my business elsewhere from now on.

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markpontius
Orrville, US
Aug 15, 2012 4:23 pm EDT
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i had the exact same problem it cost me nearly 1000 dollars thankfully i can write it off but it has cost me a lot of business

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Bart Williams
, US
Jul 16, 2012 6:19 am EDT

OH my GOD! NEWEGG I cant believe that if you ship an item that is already damaged at the warehouse or inroute the customer gets the damaged items complains to NEWEGG that he got a broken product, then all you can say is the RMA doesnt accept damaged products? What the heck is the purpose of returning something if it is not damaged? Idiots! people get items from you and the item is damaged and you wont accept them back?

If I ever order another item from NEW EGG I think I am going to bring out the camcorder while collecting package, opening package etc...

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Ihavenonamelol
Appleton, US
Feb 22, 2012 4:20 am EST
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action speaks louder than words. I've order many times with newegg with new video game releases. You would think if the game release on a tuesday. You should get it before the weekend right? Wrong. Only once they succeeded delivering on a friday. It was a miracle to me. I can ship a small item across the US first class in 2-3 days. No saturday delivery from newegg sadly. I learn to stay far FAR away from newegg when it comes to this. Pretty soon even Zappos gonna surpass them or did they already.

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Newegg lemon computer

Bought an Acer computer from Newegg and not sure if Newegg or Acer is the problem but bought on Dec 27, 2008, hooked up on Jan 18 and nightmare began. Bad memory stick so called Acer on 1-19-09, they sent a new memory stick, received 1-31, then new issue so called that day. Got up and running, then new issue on 2-20, sent recovery disks but after they came, found out after instillation they were in French, called on 2-20 and sent it back for repair, got back on 3-3 and on 3-7 hard drive crashed, sent back arrived back to me on 3-20 and on 4-2 hard drive crashed again, sent back 4-6 and still not back. Talked with supervisor and he said when they received it, nothing wrong but still in shop waiting for part? Now its been over 4 months that I bought a brand new computer, total cost of #534.97 with extended warrenty and have not had a solid week of use. And now I'm paying internet service with no internet or computer. Very frustrated and no one at Acer or Newegg seems willing or wanting to help me. At this point I do not want a replacement computer as this is a piece of junk computer, but want my money back. Can anyone help me?

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Newegg my own personal nightmare

I wanted to share my own personal nightmare in my dealing with NewEgg.com, adding to the multitude of other dissatisfied customers. This opinion does not reflect upon this site or message board and is merely my own experience over the past month. I�m sharing this for consumers to be aware when purchasing and for those who have had similar challenges to be a bit of a guide regarding suggestions for resolution.

On December 5th, I signed up with NewEgg as a preferred customer with their BillMeLater service. On sales Order: [protected] I purchased an Intel QX9775 Processor for a computer I have been putting together as a Christmas present.

On December 10th I received the item and upon opening it, realized I had mistakenly ordered the wrong one. This was clearly my error. I correctly received what I had bought. I called immediately after realizing this and spoke with a rep in customer service believing this would be an easy thing to fix as I hadn�t even been billed yet for the order.

The rep on the phone first told me I should�ve read the description more carefully and suggested I sell it on EBay as they�d charge me a 20% restocking fee. Having managed customer service for 10 years I couldn�t believe what someone was telling me.

I asked to speak to the supervisor and explained the situation to Maury Santamaria. He agreed to waive the restocking fee once it was confirmed that the item had been returned. As Christmas was coming, I offered to pay for the overnight shipping via UPS at my own expense so we could resolve this quickly. In turn, I told him I did not want my money back at all�didn�t care about the price difference, just wanted to swap this for the item I needed, an Intel QX9770. I did as I promised and on December 11th I provided him with the tracking number: 1Z0394E12540791123 I tracked the item myself and was relieved to see the item received and assumed all would be well. It arrived and was signed for on December 11th.

I heard nothing until December 17th I was sent an email care of the RMA Inspector that after reviewing the package it was believed that the item received back did not match the serial number of the processor that they had sent me. The box was for the QX9775, but the item they were saying was sent back and is inside the box is the QX9770.

This to me was ironic�as it was the item I was trying to swap it out for this item they are saying I sent back. I along handled the package to UPS and was sure of what I was returning to them. After calling again and speaking with Thomas in customer service, he was as puzzled as I was and said he would look into it for me. For good measure, I forwarded my emails to both the RMA Inspector & Maury to keep him in the loop. Thomas stopped their warehouse from shipping it back to me while they investigated. Thomas put me on hold a few times and came back to ask some odd questions:

1. Have I ever seen that type of processor before?

2. If I received the wrong one, would I even recognize it?

I�m not sure where he was going with this�he never said. I never heard back anything�and as I knew NewEgg was shipping the package back to me, I called again Thursday, December 18th to try and resolve this.

The third customer service rep I spoke with said I returned an item they didn�t sell to me, all but accusing me of lying, and attempting to defraud NewEgg�which was offensive to say the least. After 40 minutes on hold and speaking with him, I asked again to speak with Maury. He assured me they had pictures of a used processor with fingerprints all over it (the QX9770) and even though it is the item I have been trying to swap the QX9775 for, the item has been modified in some fashion and has been used. I was puzzled and frustrated that this absolutely was not the brand new, unused item I returned to them and thus, not only was I not getting the item I need, I wouldn�t get back even the item I returned or my money.

After Maury was unable to help I appealed to the CEO, Tally Ciu who assured me I "would be taken care of". I was pointed in the direction of Vincent Aguilar in Customer Service at NewEgg who spoke with me Tuesday evening, December 23rd...who asked a few simple questions and said we would clear this up by the end of the day or Wednesday morning at the latest. Refunding my money would be the easiest option he said.

When we spoke on Wednesday, a few of the things he said caught my ear. He had been under the mistaken impression (and after rereading my email I know I was clear...not sure how he was confused) that I was insisting I was shipped the wrong item to begin with. I was not...from the beginning I said I received the right item, shipped it back to NewEgg and after doing so, the RMA inspector said the processor wasn't the item they originally shipped...that it was substituted for another. Once I corrected him and asked him to reread my email while I was on the phone, he said he'd need to call me back. He said that the box was tampered with in transit from UPS and this wasn�t NewEgg�s problem. He said he would speak with management and get back to me.

In due diligence I called UPS and spoke with my preferred customer care & account manager Martin Rug (as luckily for me, we have a corporate UPS account to handle things like this.) They opened a damage/trouble ticket and arranged for an onsite inspection of this claim at NewEgg. Because of the price of the item I took out additional insurance upon sending the item overnight to them in the event the item was somehow lost/damaged in transit during the busy holiday season. When they investigate these matters they require the original box, item received and need to speak with the actual receiver or receivers to determine if the box or item appears tampered with by a UPS employee. UPS was contacting Vincent Aguilar to arrange for this appointment and I informed I had done this as well.

On Christmas Eve, December 24th Vincent Aguilar called me back and said they would not honor a refund or replace the item. I reminded him that I had been honest and corrected his misunderstanding of the situation. If I had been dishonest and pretended that he was correct, I would have my money back by now (perhaps I should've lied from the beginning?) He agreed to send over pictures of the item, a write up of the denial of the RMA & would meet with the UPS rep on Monday, but insisted the problem wasn�t theirs. Additionally he stated he had reviewed camera & video footage, but was unwilling to share this to me. There are a good number of business days between when the item was signed for and when it was inspected, at this busy time of year to me it was possible for some sort of mix-up. He informed me that they didn�t have the box I shipped the item back in and UPS wouldn�t be able to inspect it.

I contacted UPS on Monday, December 29th to find out if the inspection was still on course, I was told that Vincent Aguilar called UPS after speaking with me Christmas Eve to request the item be picked up, inspected by UPS and returned to me. None of which he told me, and is an attempt to return an item that doesn't belong to me, that I did not pay for and isn't nearly the retail cost of the original item I bought. I changed that with UPS and demanded an onsite inspection to validate the claim NewEgg had made that the box was tampered with in transit. Additionally, I emailed this to Vincent Aguilar and told him he had changed it, I didn�t want the item returned to me as it wasn�t mine. He confirmed that UPS would be inspecting the item on-site.

On December 31st I received an invoice from NewEgg listing a no charge Intel QX9775 (the original item I bought) on it as repair and listed as being shipped to me. At first I was delighted�as even if they were just shipping me another of the original item I bought at least I could resell the item on item, get back some of my money and then buy the item I actually need. Believing it couldn�t be this easy, I contacted NewEgg customer service via e-chat to have documentation of the conversation. I spoke with a representative who stated they were shipping me back a QX9775. I asked for confirmation and if she was 100% sure this is what was being shipped back to me. She later said it wasn�t and was another item in the box I had sent back to them. Obviously still some confusion there. She told me that the item is now being shipped back to me from NewEgg via FedEx and UPS has been unable to inspect the item onsite. The item listed on the invoice to be shipped back is the QX9775, the original item I bought. NewEgg did not wait for the investigator or for the inspection and is now sending this used, damaged item back to me.

As such, UPS will have no item or box to investigate, and as such, I highly doubt will honor the insurance I took out on the box in sending it back. They would require evidence to prove the claim made by NewEgg as they were the other half of the party involved in the shipping & delivery of this package. Vincent Aguilar confirmed that afternoon of the 31st that he spoke with his UPS rep and they said they didn�t require the box or item and that it wouldn�t hamper their investigation. As of now I am verifying if this was said. From past company dealings with UPS they require actual evidence and need to review with the party that signed for and handled the package.

On January 2nd, I received a follow up call from Alex Villarino at NewEgg who assured me Vincent Aguilar had done everything in his power, etc. He admitted that even he assumed that UPS would require the item or box to complete their investigation. Additionally, he was unclear how to respond when I suggested that if the item that has fingerprints all over it, was actually finger printed, I would bet my life that none of those fingerprints even belong to me. I called and followed up with UPS preferred customer service and asked to speak with a supervisor.

I spoke with Andrew Larson, manager of UPS preferred customer care and he was able to give me clearer details regarding UPS� investigation of the claim made by an agent of NewEgg. On December 26th UPS had made a notation that they have been trying to arrange an inspection of the item in question. Normally an on-site inspection isn�t necessary for items of marginal value�obviously with a $1600.00 item this is not the case at all. Contrary to what was stated by Vincent Aguilar, there were no notations at all to what he had mentioned. According to Andrew Larson, under no circumstance would UPS be able to conduct an investigation without the item in question and twice over this case was changed to a non-transportable, in which UPS would be picking up the item to return to me (additional notions include the names of Paula Wilson & Rebecca Felix), not the onsite investigation I had asked for to verify this claim made by an agent of NewEgg.com. UPS did, in fact, attempt to collect this item for inspection on the 30th and Andrew additionally stated that the item should not have been shipped back to me under a separate tracking number before inspection as this will delay and further hamper their investigation. NewEgg is clearly being deceptive in verifying the claim they have made and appear to be trying to make the matter go away by denying my claim and sending me back this used item.

UPS policy: http://www.ups.com/content/us/en/resources/service/claims/hlp/damage_process.html

Andrew Larson can be spoken with at: 800.377.4877 in the UPS Preferred Customer Service department to verify what I have just stated.

One January 7th, UPS will attempt to deliver a used, modified Intel QX9770 that I didn�t purchase and I am refusing the package. I will not accept an item I didn�t pay for of lesser retail value. NewEgg has been noncompliant in proving to myself or UPS any of the claims they have made. From the first call NewEgg was attempting to get me to resell an item I bought from them on EBay as opposed to allowing me to return to them. I am happy to incur a 20% restocking fee as to be fair, I made the initial error of ordering the wrong item. I want my money back.

Lastly, as a thought�NewEgg's own customer service people told me this is their busiest time of year and their RMA department has been handling a large volume of requests. No system is perfect�and ask yourself if mistakes cannot be made. People make mistakes all the time�I admitted my own stupidity for ordering the wrong item but I am awaiting some sort of acknowledgement from NewEgg that I am indeed a �Preferred Customer� and that this situation has been handled poorly from the start.

As NewEgg has not at all been willing to resolve this matter between us, and has taken the additional steps at sending a used item that I did not purchase back to me, I have filed a complaint with the Better Business Bureau, Federal Trade Commission, The FBI�s Internet Crime Complaint Center and the nonprofit group Call for Action. I am refusing the package, and as the investigation will be stalled until once again until the item is received by them, my patience in resolving this has come to an end. To date, the most polite, professional person I have spoken with at your company has been their CEO.

Shoppers beware. In the past 12 years I have been building & refurbishing computers, this is the first time I have purchased from a major online e-tailer. Previously, with EBay & Pricewatch at no point did I ever have an issue purchasing or receiving a new, functioning item. For me, this has been a lesson to sticking to what you know. NewEgg, like most corporations has become the largest purveyor of goods in their market that certainly appreciates your dollar until you have a problem. Additionally, it is interesting to note that they have setup multiple websites under their umbrella that focus on creating an online, word of mouth culture of Kool-Aid drinking in which their own employees talk about how wonderful they are. They also surf message boards and sites to find situations such as this and post their own opinions in response in an attempt to curb public opinion as quickly as possible. Lastly, if NewEgg is a flawless, faultless corporation, why do they need to employee one person, Alex Villarino whose sole responsibility is in maintaining and monitoring their corporate image by overseeing the online negative chatter regarding NewEgg?

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SympatheticEar
Howell, US
Feb 07, 2010 8:15 pm EST
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Hey Alex Villarino, if you really want to be helpful then GIVE THAT POOR CUSTOMER A FULL REFUND, you should double it for all the time and trouble the customer had to endure in this matter. Truly a SHAMEFUL and DISGRACEFUL display of so-called customer service.

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Newegg terrible company

I would first like to state that i have purchased a lot of items from NewEgg over well over 5 years now. I know a good bit about computers and computer hardware. Now that being said here was the final straw...

I purchased a video card from NewEgg about 90 days ago. I installed it and it worked for a day. next day saw vertical and horizontal lines and corruption on the screen. I contacted the manufacturer and after a few hours of trying to fix it, it was determined to be defective. I packed it back up, got a return number from NewEgg and shipped it off. Almost 2 weeks went by and I hadn't heard them. I had to contact them, after another 2 days they sent me an e-mail saying they can not acept the return because 'it was missing a serial number and it was being sent back'

No serial numbers were removed so i had no idea what the heck they were talking about. I tried talking to them about it since i have purchased through them for a long time, yet they still would not accept the return. I went on their site because you can write reviews about the product. I submitted a review, 3 days later i received an e-mail stating my review has been rejected! unbelievable! i wrote a review about the product then stated NewEgg as refused my RMA. no real slander or cussing.

At this point I am really pissed. On one hand NewEgg is completely blowing me off and on the other they are sending sorry notices and 'we hope you return'...yeah right. I started looking through the product information, it all becomes clear why this is happening, there is a warranty! NewEgg doesn't want to deal with it because they know the manufacturer will, yet NewEgg has a 30 day return policy unless something voids the warranty...serial number stickers, easy to remove/lose.

Long story short the manufacturer is indeed picking up NewEggs slack.

HERE IS MY TWO CENTS: NewEgg has become worse and worse over the past 2 years. What the issue is? I don't know maybe the Economy is hitting them hard but i will not go back to using them, their customer service is mediocre at best and they are losing their competitive edge.

Many other sites are able to do what they do with no hassle ruturns and are glad to do what it takes to keep you business.

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Cerberaus
Hoffman Estates, US
May 19, 2012 1:56 pm EDT

I strongly recommend using tigerdirect.com. I had an issue with new egg about a year ago and have never used them since. I ordered a computer to an APO, AP address. The computer never came and Newegg not only refused to issue a refund, but they didn't even look into the issue or acknowledge my existence. Since then, I have prevented two of my friends from using Newegg and have only used Tigerdirect. I've had zero issues with them except for one time. Customer service at Tigerdirect was great, refunded the purchase and shipped a new one. Newegg cost me $3500.00 and I'm not even worth looking into. I'll never shop with them and continue to spread the word.

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jared1113
, US
Apr 11, 2011 6:18 pm EDT

Newegg is horrible. I have very little time on my hands during the weekday to place orders. I bought an asus laptop from them and it took them 3 days to process my order and then tell me that the order didn't go though and my account was suspended. also it would take them 1-2weeks to take the charge off my bank account WTF a complete hassle. i didn't even receive a notice via email or phone telling me that my account was being suspect. Newegg has dropped in quality i will look else where for my computer needs from now on -jared

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CB007
, US
Nov 09, 2009 4:34 am EST

Small Business Account - What a JOKE - Not a real help to those in Small Business.

Several are going to file a complaint with BBB and so forth from what I hear.

Watch out for their NEW Business Account they offer. You'll get an email welcoming you to your new account, "Deferred Billing Application Approved". Next, your receiving rude emails with invoices attached, from someone at New Egg, you'll respond...but they never reply back...like they drop off the face of the earth. Then a few days later another email, just with invocies, no introduction, no may I help you...you respond, once again you receive absolutely no response from this person. These are not "canned" emails, this is NOT one of those "unmonitored" email accounts. This is a live, living and breathing human being. Rather rude contacts and I have the emails. It's been a pure nightmare.

What's funny, is some of the equipment we received, had already been used or opened, had a person's name at the Windows start screen. We did NOT buy store returns or refurbished items. So, why did we receive them? We were billed for "New" not "Used". We didn't complain at the time, but after this nightmare, we should have. Some items came with packing so the items were well protected, others arrived with ZERO packing for protection. Most of the boxes looked like they were drop kicked, which New Egg can't control that, but they CAN control using PACKING. I guess that's what happens when your nice and let something slide...it comes back and slaps you in the face.

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northcarolinapissed
Beech MOuntain, US
Jul 14, 2009 7:19 am EDT

What a worthless company. I bought a digital camera from them and then took it the next day to North Carolina for an extended 2 month stay. I put the batteries in the camera, it started up and I thought I was home free. I go to use the camera and now it doesn't work, it says zoom error. I've had it for a week. I write to New Egg and they won't take it back as I did not travel here with the box. I told them, send me another one and keep the box for the one I return. It takes severald ays to get a response and then still no help! I'm out $128 dollars and I am pissed.

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BKidd
Memphis, US
May 27, 2009 7:21 pm EDT
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I had the same problem.
With two video cards in Nov 2007. They don't work. Still don't work. I wasn't as lucky as you though. MSI wouldn't back the cards and NewEgg wouldn't take them back. I still have them if anyone's looking for some 8800 ULTRA video cards. Maybe for a shooting range?

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Newegg dishonest, deceptive and unfair trade

Early yesterday morning I ordered $3, 560.00+ worth of merchandise from www.newegg.com. My order was placed within plenty of time to meet their "same day processing" deadline of noon PST. I paid for the order, went through Verified by Visa, got a call from my bank confirming the charges, and even got a call from Newegg confirming the charge as valid. All this "checks and balances" seemed somewhere between overboard and extreme, maybe paranoid, but oh well, that's where we stood.

Nothing happened after that. I called and called and was assured my order was processing.

As the hours go by I call and call and I'm told over and over the order will processed but according to their website my order is not doing anything; not being packaged and not being shipped.

As it neared the end of the business day out in CA, I called Newegg for now the 4th time and was told for the 4th time my order would ship. I asked for a supervisor and explained that I have been told over and over that my order will be processed but nothing is happening. She put me on hold while she, according to her, "got with the other department to make sure that order got out today."

They e-mailed me a UPS tracking number. I tracked the package all the way to my door the next day as agreed. When I received the tiny box I found out the box has a $4 hdmi-dvi connector plug in it.

Where is my $4, 000.00? That's what I would like to know.

So I called Newegg and went through a CSR, then a supervisor, then a manager, and continually was told "it will be shipped today." I explained that's what I have been told over and over. So they provided me more UPS tracking numbers and again told me the complete order has shipped.

I told them I don't believe them. This is now the 5th time I have been told the order has shipped and what I got out of it the first time was a $4 plug.

Come to find out, of the UPS tracking numbers they gave me, 2 of them are invalid on the UPS site, and 2 of them only show as billing, not anything picked up or in transit. Nothing has shipped but the $4 plug. Yet, I called again ONE MORE TIME and they tell me "everything has shipped" so I asked them what does the term "shipped" mean to them and they say it means it has left their warehouse. They are lying; the order has not shipped.

My overall $4, 000.00 experience with Newegg is that they continually lie to make you hear what they think you want to hear, they practice fraud and deceptive and unfair trade practices.

I paid for overnight shipping and rush order processing fees and I spent $4, 000 and I have a $4 plug. That's where we stand.

It has consumed umpteen hours of my time chasing my money and/ or my merchandise. This is not how I choose to live my life. Don't make the same mistake.

Now in researching Newegg I'm discovering many customers receiving damaged defective goods when they paid for new merchandise. I hate to think of the horror ahead. I got ripped off on the internet. Time to get the lawyers working on it if I do not have everything I paid for by tomorrow. And I'll expect a full refund on the overnight shipping and "rush" (cough-cough) processing fee at a bare minimum.

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blackice
Ferndale, US
Jun 29, 2009 8:00 pm EDT

Not sure the last posted. It's obvious Mr.Villarino did not read the complaint above before posting.

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blackice
Ferndale, US
Jun 27, 2009 3:07 pm EDT

I posted a few days back about a return. It was agreed upon that I would be sent a new in the box it with in a week. Two weeks later I'm told the item had been repaired and being sent back.. Long story short.. Now having of 60 e-mail correspondence with Newegg over a replacement item, I contacted Mr. Alex Villarino @ Newegg and it went from bad to worse.. He advised he would have my item shipped out and $75.00 toward my next purchase at Newegg (like I will ever shop there again) Be the good guy I am, I advised Mr.Villarino to use that $75.00 toward next day delivery. I received an e-mail from Mr.Villarion advising my order sent and I would have to contact C.S. the next day for the tracking #, Per Mr. Vallarino "Being out of the office that day" I contacted C.S. (what a joke) and the rep had no idea what I was talking about. She requested the e-mail from Mr.Villarino and I sent it.. Never replied back that day. Next day I find the order canceled and my money (for there sake) reissued in to my bank account. I Talked to Mr.Villarino the next day after being advised by C.S. he was not at work, And again went through the con art of apology's and promises. But now he wanted $599.00 due to I would have to reorder the item, , But I would get a $100.00 of the price, , oh yea! And now the item was on sale, So I would be saving $200.00. Yea right! Like I would give Newegg more money.. It should have went like this, , , I will send you a new item next day plus the $200.00 off & once that is complete you can issue another payment.. I have filed a Complaint with Consumers Affairs and urge other to do the same.. I smell Class Action Law Suite around the corner for Newegg..

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Newegg double billing for shipping

BEWARE deceptive online ordering from NewEgg.com. If you order multiple items, NewEgg will split your order if items are from different warehouses and charge YOU double or more for Shipping.

The online checkout process provides a quote on shipping based on your address zip code for all items ordered. However, you get a confirmation page AFTER you submit the order that splits the items into separate orders and charges for each shipped item. In my case, the second item went from $6.99 for 3 day shipping to $9.39.

When I complained I was offered a credit on a future purchase and refused a refund of the current duplicate charge.

When I asked to cancel the order, I was denied since they already charged my credit card... even though they hadn't processed the order for shipping!

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10:08 am EDT

Newegg bad service!

Stay away from this bank! ...I mean that.

I have a newegg preffered account which is managed by this bank. I have called customer service 3 times for some account information and when they do not have the answer all they do is hang up the phone on you!

You can not get a live person if you call back, all you get is a recording with your balance and your payment due date.

This is rude!
Do not have business with this bank!

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pjb94
, US
Apr 27, 2011 10:45 am EDT

DO NOT ever get the preferred account.
I should have ordered from Amazon but thought no interest for 1 year was too cool to pass on.
It turns out that you don't get a full year no interest but only a half year if you have 2 different categories, 1 full year or a half year no interest.
Whatever the amount you pay will automatically be divided into two, and you will nvr get rid of them unless you pay in full.
The most annoying thing is that they DO NOT SEND any statement, online or paper.
NO REMINDING but charge you $35 if you are 1 day late.
I could have saved $250 + if I have ordered all parts from Amazon.

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5:07 am EDT

Newegg rebate never received

Although I completed the required form and submitted the rebate in a timely manner, I was unable to receive $50.00 rebate offered by newegg.com in conjunction with the motherboard manufacturer FoxConn.

I have tried to contact customer service at newegg.com 5 times however they ignore my emails. I have sent by certified mail a letter explainning the situation and they never contacted me.

I realized they ripped me off the $50.00. I would never buy from them again.

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eggsnbak0n
tracy, US
Apr 09, 2011 5:46 pm EDT
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Beyond that they won't accept returns for products that have had their labels removed for mail in rebates. If you buy a new one and ship the old one back, they'll do that, but you'll lose the rebate and have to pay for shipping all over again. I actually lost money to build a friends system with them. Needless to say they left a bad taste in my mouth. I actually totally stopped shopping with them for a few years. Now I only buy items that do not have rebates on them and are quite a bit cheaper than other places. Otherwise I won't do business with them.

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saneryin
, CA
May 25, 2009 3:09 pm EDT
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I have the same problem. So never trust their so-called "rebate".

I did everything the rebate policy requested, but hearing nothing at all.

That is really frustrating.

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Newegg newegg dishonest, deceptive and unfair trade

Newegg.com - www.newegg.com

$3,560.00+ ordered - they got paid and I got a $4 plug!

Early yesterday morning I ordered $3,560.00+ worth of merchandise from www.newegg.com. My order was placed within plenty of time to meet their "same day processing" deadline of noon PST. I paid for the order, went through Verified by Visa, got a call from my bank confirming the charges, and even got a call from Newegg confirming the charge as valid. All this "checks and balances" seemed somewhere between overboard and extreme, maybe paranoid, but oh well, that's where we stood.

Nothing happened after that. I called and called and was assured my order was processing.

As the hours go by I call and call and I'm told over and over the order will processed but according to their website my order is not doing anything; not being packaged and not being shipped.

As it neared the end of the business day out in CA, I called Newegg for now the 4th time and was told for the 4th time my order would ship. I asked for a supervisor and explained that I have been told over and over that my order will be processed but nothing is happening. She put me on hold while she, according to her, "got with the other department to make sure that order got out today."

They e-mailed me a UPS tracking number. I tracked the package all the way to my door the next day as agreed. When I received the tiny box I found out the box has a $4 hdmi-dvi connector plug in it.

Where is my $4,000.00? That's what I would like to know.

So I called Newegg and went through a CSR, then a supervisor, then a manager, and continually was told "it will be shipped today." I explained that's what I have been told over and over. So they provided me more UPS tracking numbers and again told me the complete order has shipped.

I told them I don't believe them. This is now the 5th time I have been told the order has shipped and what I got out of it the first time was a $4 plug.

Come to find out, of the UPS tracking numbers they gave me, 2 of them are invalid on the UPS site, and 2 of them only show as billing, not anything picked up or in transit. Nothing has shipped but the $4 plug. Yet, I called again ONE MORE TIME and they tell me "everything has shipped" so I asked them what does the term "shipped" mean to them and they say it means it has left their warehouse. They are lying; the order has not shipped.

My overall $4,000.00 experience with Newegg is that they continually lie to make you hear what they think you want to hear, they practice fraud and deceptive and unfair trade practices.

I paid for overnight shipping and rush order processing fees and I spent $4,000 and I have a $4 plug. That's where we stand.

It has consumed umpteen hours of my time chasing my money and/ or my merchandise. This is not how I choose to live my life. Don't make the same mistake.

Now in researching Newegg I'm discovering many customers receiving damaged defective goods when they paid for new merchandise. I hate to think of the horror ahead. I got ripped off on the internet. Time to get the lawyers working on it if I do not have everything I paid for by tomorrow. And I'll expect a full refund on the overnight shipping and "rush" (cough-cough) processing fee at a bare minimum.

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CB007
, US
Nov 09, 2009 4:20 am EST

Small Business Account - What a JOKE - Not a real help to those in Small Business.

Several are going to file a complaint with BBB and so forth from what I hear.

Watch out for their NEW Business Account they offer. You'll get an email welcoming you to your new account, "Deferred Billing Application Approved". Next, your receiving rude emails with invoices attached, from someone at New Egg, you'll respond...but they never reply back...like they drop off the face of the earth. Then a few days later another email, just with invocies, no introduction, no may I help you...you respond, once again you receive absolutely no response from this person. These are not "canned" emails, this is NOT one of those "unmonitored" email accounts. This is a live, living and breathing human being. Rather rude contacts and I have the emails. It's been a pure nightmare.

What's funny, is some of the equipment we received, had already been used or opened, had a person's name at the Windows start screen. We did NOT buy store returns or refurbished items. So, why did we receive them? We were billed for "New" not "Used". We didn't complain at the time, but after this nightmare, we should have. Some items came with packing so the items were well protected, others arrived with ZERO packing for protection. Most of the boxes looked like they were drop kicked, which New Egg can't control that, but they CAN control using PACKING. I guess that's what happens when your nice and let something slide...it comes back and slaps you in the face.

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ExNeweggCustomer
Dallas, US
Mar 17, 2009 4:12 pm EDT

Yes, I did contact them. After trying to bait and switch with the "free shipping" come-on, they said that they'd charge it and then refund me the difference. There's no way I'm going to let a scammer like that charge my CC with the promise of refunding it later.

I use to like Newegg, but they've gone bad. Anybody who promises free shipping and then reneges on it is not to be trusted.

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kdawg103
St. Petersburg, US
Mar 08, 2009 12:29 pm EDT

I have been using Newegg for years and have ordered over $15, 000 worth of merchandise from them. I've never had anything but the most excellent customer service. I've referred many other people to them who also have always had great service. If you read the reviews there, on any product, you'll see people praise Newegg for their customer service and policies regarding returns and shipping speed, etc, even when they are dissatisfied with a particular product. Newegg usually goes above and beyond when people are dissatisfied in order to make it right. I've never purchased from another company on the Internet where I have had as much confidence in my purchases as I have had with Newegg.

While I've never tried to have an order rushed and overnighted, I always get my orders on time or EARLIER than expected. I noticed that the OP didn't follow up. I suppose that if something really bad had happened, (he got "ripped off"), then he would have posted that too to strengthen his case. If it was just a case of his order arriving late, that doesn't look nearly as dramatic and wouldn't be worth comment apparently.

As to ExNeweggCustomer, did you call them and tell them about this issue? I totally disagree that Newegg engages in shipping scams (I have seen that with other sites too). I've never had that experience. I recently ordered a 46" LCD tv with free shipping. The television was by far the cheapest price for that model, by several hundred dollars, and the free shipping was fantastic (arrived early with great service by the delivery guy). I've had free shipping with many other orders, never a problem.

I only stumbled upon this page by accident. I did a google search trying to find out if there is a specific day that Newegg lowers their prices. I don't know how this came up. But as a big fan of Newegg and someone who wants to help other consumers, I couldn't not respond to this. Folks have a tendency to only report the negative. Don't let these negative posts steer you away from Newegg.com, it is a great company.

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ExNeweggCustomer
Dallas, US
Feb 25, 2009 3:09 pm EST

My story is no where near as bad as the OP, but it does show that Newegg is resorting to deceptive practices to increase their bottom line.

I was looking for a 360 game as a gift for a friend's son. I found it on Newegg, several dollars cheaper than the next best that I could find. The product page clearly stated "free shipping" with the caveat that this does not apply to PR, HI, or AK. Since I neither live nor am shipping to any of those places, it didn't apply to me.

I go through the checkout, and all seems well until after I input my CC information. At that point, a popup box appears, stating the following

"Some of the items in this order will be shipped from a location that does not support Egg Saver as a shipping option at this time. Please select another shipping method. We apologize for any inconvenience this may cause."

Well, it said nothing on the product page about free shipping being dependent on where the item is shipped from, only the destination. Ok, so I look at the alternate options, and they have the audacity to charge $6.77 for UPS ground on a $10 360 disk!. That's at least double what other vendors charge.

Thus, the conclusion is obvious: Newegg is starting to employ deceptive and underhanded practices in order to bait and switch their customers. You see that sort of thing all the time at the various price aggregate sites: low price to get a high ranking, but then padding it with outrageous shipping fees.

Newegg is worse in this case in this regard, as the very product page states "free shipping" with the usual exceptions. I'm very surprised and disappointed by this change in them. I've been using them for years, and even recommending them to others. No more after this unpleasant experience.

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michaelfeb16
,
Nov 13, 2008 5:50 pm EST

Wow..you are totally and utterly ignorant.

Rush processing is clearly labeled as not gaurenteed. As a matter of fact, it is stated that they will refund the price for rush processing if it isn't processed that day. As far as shipping goes, Newegg does not run UPS. Some basic research might help your next ### session.

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Newegg very dissatisfied with the customer service at newegg.com!

I am very dissatisfied with the customer service at newegg.com. I don't know if it is true for all CS representative but mine was awful. I received a defective CD Rom that I called and received a RMA number to return. This was a rush order so I asked if I returned it via overnight express if she could get a replacement out to me right away. She assured me she would rush it through the system. Well, here I am a week later with her telling me she's sorry but it has to go through the process that takes 3 - 5 days business days (and this is the 6th). It is apparent she has not done a single thing to rush this through the system. I told her I wanted a refund and I would go to a company that I could download this program online as there is too much work being missed by not having this program and I am falling behind. She told me no refunds on CD's again sorry. She flat out lied to me and I intend on complaining to the corporate officers if I can get some email addresses. I did receive an email today saying it would take them 3 more days to inspect this item. Will never buy from this company again, I know it was not their fault the disc did not work but when a customer service agent tells you they will rush your job through and go ahead and spend $20. to next day air the item back, you want to believe them. She should give me a refund on the wasted postage, really a terrible customer service experience. Bottom line is this woman could care less, she has lied to me and done absolutely nothing to get a working disc out to me. She was totally useless in this case and I thing Newegg.com is sadly mistaking when they say that all of their customer service agents are fully trained. Don't know what they were trained in but it is not customer service.

Newegg.com
132 South 6th Ave.
La Puente, CA [protected]

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Diane
Fontana, US
Feb 20, 2009 8:16 am EST

You cannot redeem a New Egg gift certificate without giving them your credit card number even though there is no balance due. Stacy said it is just their policy.

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hung
,
Nov 24, 2008 6:32 pm EST

i bought a computer at newegg that was set 230 volts. heres the question, why would you sell something at 230 volts in the u.s.? when usa uses 115 volts. of course my power supply blew up and newegg blames the manufacturer.

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massimo
,
Sep 19, 2008 11:59 am EDT

this is my experience:

the worse internet store experience of ever
I bought an laptop and they stopped the order 3 times:
1 - for billing address problem;
2 – because they made a mistake correcting my billing address;
3 – for applying $10 courtesy discount adding the amount instead of reducing the total amount.
finally the they voided my order because the system automatically rejected an order if it is placed for more that 3 days.
the worse internet store experience of ever
I'll never buy to them
I'll never advise to buy to them
Massimo

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deiby r jimenez
,
Nov 28, 2007 9:48 pm EST

receipt#[protected]

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deiby r jimenez
,
Nov 28, 2007 9:46 pm EST

I am very satisfied with the customer service in kmart department store, and I feel very well because everything
that I looking for ,like department store kmart have, and I say thank god because st. thomas us vi have kmart stores.

I think that kmart is the best economic department store, and I think if kmart store was not in the island the arabs store kill everybody with the prices, I buy huggies 30 diapers #5 for 12.99 in kmart store and in the arabs store the same one cost 19.99 . to buy in kmart department store is the best.

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T.Board
,
Nov 28, 2007 6:12 pm EST

I recieved a a reciept that said register to win a $2500 gift card and I could not find the website.Is there a such thing.

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mary kay
,
Nov 28, 2007 5:35 pm EST

I had no problems with my visit to kmart thanks

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Betty Oreilly
,
Nov 28, 2007 4:52 pm EST

What a joke---"complete a survey and you may win $2,500.00

I entered the Monroe, NC Kmart store and let me tell you, it was
a dirty mess. Boxes in every isle, things opened and not put back on the shelf. To top it all off, I purchased a ladies winter jacket.
The cashier did not even put it in a bag, but I knew enough to keep my receipt out. Of course there was not security at the door.

All I can say is Thank God there is Wamart!

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Donalee Turner
,
Nov 28, 2007 2:01 pm EST

I also spend 1/2 hour looking for the web site kmartfeedback.com and couldn't find any opportunity to register for the $2500.00. I guess if we can't find the place to register I guess that makes sure no one can win the $2500.

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Rene A. Paddock
,
Nov 28, 2007 12:47 pm EST

I was given a receit at KMart that said I should go to kmartfeedback.com and fill out a survey with the chance of winning $2500. I can find no such survey nor website. What is going on?

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12:00 am EDT

Newegg I will never make that mistake again

On May 10, 2006 I purchased a ViewSonic VX922 LCD monitor from NewEgg.com. The monitor arrived in a couple of days, where it worked fine with only one dead pixel. Around June 20th, 2006 the monitor suddenly started having a severe ghosting problem. The screen looked as though two images were superimposed over one another. The flicker became so bad that the monitor was basically unusable.

I called ViewSonic the night of June 20th to explain what was wrong. The person I talked with was very helpful, even walking me through some diagnostic steps to make sure that it really was a monitor problem. Once he had determined in fact the monitor was bad, I was issued an RMA number. At that time I was told to fax in the following items:

1. Advanced Replacement Policy – this contained the RMA number as well as my credit card information that was needed as collateral information in case I failed to return the monitor.

2. Supplement for Plasma Transport

3. Copy of my NewEgg.com invoice.

This is the response I received the next day:

We do not currently have your product in stock so we will be unable to process your advanced replacement.

Your RMA has been processed.

We will replace the product within 7-14 bussiness days of our receiving it.

Please return the product to us with the RMA number displayed on 2 sides of the box to:

MiTac USA,Inc.

47988 Freemont Blvd

Freemont, CA 91745

Please remove all of your personal effects from the product as well.

If you have any questions please contact us at [protected].

Thank you

Thomas A.

Viewsonic

(The spelling errors in the above email are from ViewSonic – the above is that exact email I received)

I finally called ViewSonic back to see if they could give me an estimated date when they would have the monitor back in stock. At this point I was told they had no idea. My first question was how come every retail outlet around seems to have them in stock, but the manufacturer doesn’t seem to have any. The response was “I only work in customer support”. I next asked if they are out of stock of this monitor because so many of them have been defective. Again, the answer was “I only work in customer support”. My final question was how do I go about getting a refund so that I can go to the store, and buy a monitor that works. You guessed it, the response was (no joke) “I can’t answer that; I only work in customer support”.

After seeing that others have had the same exact response as mine, I’ve come to the conclusion that ViewSonic has no intent of honoring their 48-hour guaranteed replacement policy. I thought between NewEgg.com and ViewSonic that I would never have this kind of problem. I posted my review of this monitor on the NewEgg.com site, but they failed to approve it, so it was never posted (which explains why all of the reviews are always so good – I guess they don’t approve the bad ones).

Basically, if you purchase a monitor made by ViewSonic from NewEgg.com, you are out of luck when it comes to any type of customer service. My advice is to stay the heck away from ViewSonic products. I don’t judge a company based on whether or not an item is defective or not, but on how well they respond to problems. Before this purchase, I thought ViewSonic was a reputable company that stood behind their products, but I will never make that mistake again.

Since I had to give ViewSonic my credit card information at the beginning of this mess, I will be filing a formal complaint with the Florida States Attorneys Office for consumer fraud if any charges are placed on my card before a replacement monitor is shipped.

Regards,

Norm

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Valerie
Valerie
, US
Feb 05, 2007 4:12 am EST

Newegg.com has good prices. You just have to find the right deal. I have not had any problems with newegg.com. Orders are processed and shipped in a timely manner with tracking information sent to you. I will continue to order from them as long as I can find the right deals.

Newegg Customer Reviews Overview

Newegg is a popular online retailer that specializes in computer hardware and software, electronics, and other tech-related products. With a vast selection of products and competitive prices, Newegg has become a go-to destination for tech enthusiasts and professionals alike.

One of the standout features of Newegg is its user-friendly website, which makes it easy to find and purchase products. Customers can browse by category, brand, price range, and other filters to quickly find what they're looking for. The website also features detailed product descriptions, specifications, and customer reviews, which can help shoppers make informed purchasing decisions.

Newegg is known for its fast and reliable shipping, with many customers reporting that their orders arrived on time or even earlier than expected. The company also offers a variety of shipping options, including free shipping on select items and expedited shipping for an additional fee.

Another positive aspect of Newegg is its customer service. The company has a dedicated support team that can assist customers with any questions or issues they may have. Customers can contact support via phone, email, or live chat, and many reviewers have praised the company's helpful and responsive customer service.

Overall, Newegg has received mostly positive reviews from customers, with many praising the company's selection, prices, shipping, and customer service. While there have been some negative reviews regarding shipping delays or defective products, these seem to be the exception rather than the rule. Overall, Newegg is a reliable and reputable online retailer that offers a wide range of tech products at competitive prices.

Newegg In-depth Review

In Summary: Newegg is a well-established online retailer specializing in computer hardware, electronics, and other tech-related products. With a user-friendly website, a wide range of products, competitive pricing, and a reputation for good customer service, Newegg is a go-to destination for tech enthusiasts and professionals alike.

Website Usability and Design: Newegg's website offers a clean and intuitive design, making it easy for users to navigate and find products. The mobile responsiveness ensures a seamless shopping experience across devices. The search functionality is robust, with filters that help users quickly narrow down their options.

Product Range and Selection: Newegg boasts an extensive selection of electronics, with a particular focus on computer components and gaming gear. They are often among the first to stock the latest technology, and they frequently offer exclusive deals and partnerships with leading brands.

Pricing and Value for Money: Prices on Newegg are competitive when compared with other electronics retailers. They offer regular discounts and promotions, and their price match guarantee provides additional peace of mind for price-conscious shoppers.

Customer Service: Newegg's customer service is generally well-regarded, with multiple support channels available. Their return policy is clear and straightforward, and the website features a section for customer feedback and reviews, which seems to reflect genuine customer experiences.

Shipping and Delivery: Newegg offers a variety of shipping options, with costs that are reasonable. Packaging quality is consistently good, protecting items during transit. Delivery is timely, and tracking information is provided to keep customers informed.

Payment Options and Security: A range of payment methods is accepted, including credit cards, PayPal, and Bitcoin. Financing and credit options are available for larger purchases. Newegg takes data protection seriously, with encryption and security measures in place to protect customer information.

User Experience and Reviews: The site features real customer testimonials, and the reviews appear authentic. Newegg seems to respond to negative feedback, indicating a commitment to customer satisfaction.

Loyalty Programs and Benefits: Newegg offers a rewards program that provides points for purchases, which can be redeemed for discounts on future orders. Member-exclusive offers and referral bonuses are also available, adding value for frequent shoppers.

Technical Support and Services: Warranty information is readily available for products sold. Technical assistance is accessible, and Newegg offers various service packages and extended support options for those who need them.

Community Engagement and Social Media Presence: Newegg maintains an active presence on social media platforms, engaging with customers and the tech community. They participate in community initiatives and events, contributing to a positive brand reputation and influence.

Environmental and Social Responsibility: Newegg demonstrates a commitment to environmental responsibility by offering eco-friendly practices, such as a recycling program for electronics. They also engage in corporate social responsibility initiatives, though specific details are less prominent on their website.

Business Transparency and Ethics: The company upholds clear policies and ethics, with transparency in its operations. Conflict resolution and fairness seem to be integral to their business practices, as evidenced by their customer service efforts.

Innovation and Market Presence: Newegg adapts well to market trends and is known for embracing technological advancements. They have received industry awards and recognition, solidifying their presence in the market as an innovative leader.

Overall Satisfaction and Recommendations: Overall, Newegg is a trustworthy and reliable retailer that offers a comprehensive range of products, competitive pricing, and good customer service. While there are occasional cons, such as out-of-stock items or shipping delays, the pros far outweigh them. Newegg comes highly recommended for those in search of tech products and electronics.

How to file a complaint about Newegg?

Here is a guide on how to file a complaint about Newegg on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account or create a new one if you don't have an account yet.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Newegg in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Newegg, including key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint about Newegg on ComplaintsBoard.com.

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Newegg contacts

Phone numbers

+31 807 1513900 +1 (800) 390-1119 More phone numbers

Website

www.newegg.com

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