Newegg Internationallaptop purchase

I purchased a laptop
Asus rog strix scar edition 120hz display gl503vd-eb72 15.6" gaming laptop, intel core i7-7700hq processor (up to 3.8ghz), gtx 1050 4gb,, 8gb ddr4, 128gb pcieg3x4 nvme ssd + 1tb hybrid drive for 799$

From this black friday. they offered free intel performance software pack, (which I didn't want) for free.

I am trying to return the laptop as I bought a better laptop from the same site.
Now when I am trying to return it, they are deducting the price of the software which is 359 $.
I neither opened the box of the laptop nor installed the software nor used the key.
I feel cheated.
Why do I have to pay for the product I never used.
Order# [protected]
Return# (rma #[protected])
I am trying to contact them but its taking forever to reach them.
Tried chat, phone, email.
I would appreciate if I get my total refund.

Please help

  • Newegg International Customer Care's Response, Dec 03, 2018

    Hello Vijayanera,

    I'm so sorry to hear about your experience. Please send us a private message and we will look into this further. I hope to hear from you soon.

    Thank you,
    Rudy[Newegg Support]

  • Updated by vijayanera, Dec 23, 2018

    After I posted my complaint here, the refund amount was updated to 799+ taxes, Now when the return is completed only $480 has been refunded.
    My RMA# [protected]
    please help

Nov 30, 2018

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