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4.4 334 Reviews

Newegg Complaints Summary

132 Resolved
38 Unresolved
Our verdict: You can expect a very good level of service from Newegg. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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Newegg reviews & complaints 199

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7:59 pm EST
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Newegg claims wrong serial number on pc I sent back

I bought a Skytech Blaze II with a 2070 super from Newegg around two weeks before Thanksgiving. They shipped me a Skytech PC with a RTX 1050. I shipped the PC to them for a refund, and after the week of shipping, and two weeks of processing, they got back to me telling me that the serial number on the PC doesn't match the one they have on the system.

I spent the last hour on Google looking up previous instances of this happening, and there have been way too many for this to be happening. Newegg, you know you have a problem, yet you're refusing to fix it and just throwing customers under the bus. Just on the GPU alone, I'm on a ~$300 loss. I'm already pursuing legal options on how to handle this, but I'll give it one last try to end this amicably.

RMA # is [protected].

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Update by Richard Feng
Dec 10, 2019 3:57 pm EST

Emailed. Hopefully there can be a resolution to this issue despite it being three weeks without any solution already.

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7:50 pm EST
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Newegg asus crosshair vii hero wifi

I purchased ASUS crosshair VII HERO (New) on 15 OCT 2019. Spend over an hour assembling a system with cable management only to find out that it does not suppose 3rd gen Ryzen out of the Box. Solution is simple as updating the BIOS via ASUS provided software. After the update system refused to POST. There is no BIOS recovery or secondary BIOS to recover from. It only gives Code 00 and code AC and it stop's there during the boost process. This motherboard never powered up before or after the BIOS update.

I picked up a cheap Asrock X470 board from my local store and it runs 3600X out of the Box without any updates required.

Anyways I decided to pack everything in and return this board to Newegg for RMA. Newegg kept the RMA for over two weeks and upon contact I was informed that RMA has been refused due to missing Serial Number from the board itself and thus they are returning it back to the sender. Another week has passed by and I have yet to receive the motherboard back. Upon inquiry I was told to contact ASUS to get further assistance.

Today 30 days have passed by and I have yet to receive the motherboard. It seems like Newegg intentionally refused the RMA and kept the motherboard to push the customer out of 30 days return period. I never took anything off the motherboard and it was still in like new condition when it was shipping back. Newegg is attempting throw a customer under the bus and offloading work to ASUS instead.

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Update by Samtik
Nov 16, 2019 7:55 pm EST

Reply from Newegg
"Unforturnately, the below item(s) is not recognized by our system because the serial number is missing. Removal of the serial number automatically voids any Standard Warranty

For further assistance, we recommend contacting the manufacturer directly to see if they can offer repair or replacement of the item(s) under the manufacturer warranty. Please use the following link to find the contact info for any manufacturer whose items we carry: Contact Manufacturer."

Upon closer search on the forums and internet Newegg has a good history of denying RMA to consumers.

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7:03 pm EST
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Newegg unethical company practices

Bought a gaming monitor for my son for Christmas. The monitor was defective, I worked with Samsung support to determine it was bad. It never turned on. So my options were to send it to Samsung for a fix or return to Newegg.com for a replacement. I decided a replacement with newegg.com would be faster and my son would like his gaming monitor asap. Newegg gets the monitor back and confirms it's bad. The monitor is now more expensive because I bought this during Black Friday. I get an email the same day saying that I am getting a refund instead of a replacement because they are out of stock. I contact customer support in chat and discuss this. I tell them that what they are doing is unethical and wrong. They continue to sell the monitor using 3rd party sellers, imagine that. So ok give me my monitor back. No, they can't do that either even though it's only been about an hour since the email the monitor has been shipped back to Samsung so the company can recover their money. So just to recap. I specifically put in a request on their site to get a replacement instead of a refund and no system was reserved at that time. The customer service rep claims there sales during the days that followed my request and emptied the stock. Really? I also get no option to keep my monitor. Really? Sales order number: [protected]

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2:34 pm EST
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Newegg laptop purchase

I purchased a laptop
Asus rog strix scar edition 120hz display gl503vd-eb72 15.6" gaming laptop, intel core i7-7700hq processor (up to 3.8ghz), gtx 1050 4gb,, 8gb ddr4, 128gb pcieg3x4 nvme ssd + 1tb hybrid drive for 799$

From newegg.com this black friday. they offered free intel performance software pack, (which I didn't want) for free.

I am trying to return the laptop as I bought a better laptop from the same site.
Now when I am trying to return it, they are deducting the price of the software which is 359 $.
I neither opened the box of the laptop nor installed the software nor used the key.
I feel cheated.
Why do I have to pay for the product I never used.
Order# [protected]
Return# (rma #[protected])
I am trying to contact them but its taking forever to reach them.
Tried chat, phone, email.
I would appreciate if I get my total refund.

Please help

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Update by vijayanera
Dec 23, 2018 1:51 am EST

After I posted my complaint here, the refund amount was updated to 799+ taxes, Now when the return is completed only $480 has been refunded.
My RMA# [protected]
please help
Vijaya

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2:18 pm EST
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Newegg graphic card rtx 2070

I have placed an order of two items
Order Date:
11/24/2018
Expected delivery date is December-01-2018
one of the items was delivered/received on 29th of November, but second I could not even track it.

I have tried to contact web-site for so long, but they are unable to answer on phone call, neither contact via web-site. However I was keep on trying and finally one of the support with a name of Jonathan replied to me. I have provided all details, but what he told me is the same crap information that I could check by myself. On request to get in touch with fedex I was ignored... I have asked him to provide more information and to help me out, but he said that item is in transit and thats it, Bye bye.

Guys overpay a bit on other web-sites but dont order anything from them.
0 information about warranty services aswell.

17560 Rowland St.
City of Industry, CA 91748

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1:36 am EDT
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Newegg shipping

Worst customer service ever ordered a laptop on Friday 9/28 in the afternoon and paid for two day shipping. Got a tracking # that said i would receive it on Tue. 10/2 end of day. did not receive. I called 7pm 10/2 they said it was scheduled to arrive 10/2 but if I did not receive it they would refund the shipping. Called 10/3 and they said it was shipped 10/1 so it was not late I would get it 10/3. Did not get it and now called and they tell me that it shipped 10/3 and will not get till 10/5! this is from NJ 4 hr drive from my house, how is it coming horse and buggy? NEVER DEALING WITH THIS COMPANY AGAIN. They have the nerve to call themselves New-egg Business, more like rotten egg business. I have cancelled my order and will be disputing ANY charge.

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Newegg unethical behavior

8/27/18 -- order #[protected] Ordered HP desktop w. warranty. Chg denied by Visa, accepted by Mastercard. 8/31/18 email from Newegg: "seller cancelled the order." Seller's response: "We did not cancel the order." Duplicate charges for the warranty (Visa and Mastercard) claimed impossible by Hugh of chat. Eventually resolved with refund. But the lie from Newegg about the order cancellation is disturbing. Beware! Newegg is only a platform and is not concerned with customer/seller issues.

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Update by Buergers
Sep 19, 2018 3:33 pm EDT

As you can see from my correspondence, the seller claims he did not cancel the order. You claim the seller had a "listing error" and he voided the sale, but you don't explain what that means. What sort of listing error? I get one story from Newegg, another from the seller. Can you please clarify?

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Newegg products and customer service

Purchased two Klipsch Icon KF-28 Dual 8" 2-way Floorstanding Speakers on 8/4/18. They were delivered by Fedx all busted up and destroyed. Fedx driver told me to contact Newegg. Newegg had me send photos of all the damage so I did. After several days they got back with me and told me they would send replacements. I asked that they send UPS and mark them as fragile. Few days later fedx showed up and showed me again that the packaging was destroyed and the speakers were all busted up. Newegg customer service had me send photos again and this time stated they would get it right. At this point I have been charged for three speakers when I only purchased two, only have 1 good speaker delivered and over three weeks later they are still giving me excuses to why I have not received my order or refund. They have lied to me, not return phone calls and on 9/3/18 I emailed replyied a rep that lied about inventory and told her if I did not receive a actual phone call from someone resolving this issue I would be posting negative reviews. As you can see they do not care. Horrible products because of being defective or damaged and also horrible customer service. Still have not received full refund or replacement!

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Newegg fraudulent charges

Someone used my newegg account to fraudulently purchase gift cards. I called Newegg and was told to file a police report and they could not issue a refund because the recipient already received the emails with the gc numbers - three separate fake email addresses. They stated there was nothing they could do to help me. I called my bank t dispute the charges and filed a complaint with the Better Business Bureau.

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2:54 pm EDT
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Newegg order not received

Ordered $650 dollars worth of computer equipment from newegg business, says it was delivered, never received anything.
Filed a claim on 6/14, says it will take 7- 10 business days. 11th business day goes by, no response, no update, nothing. Contact customer support and they tell me theyre waiting on a police report because its over $500 dollars before they can do anything. Do they want me to lie to the police? I don't even know if it was stolen or not. The only thing I do know is I ordered something and i didnt get it. If this is how they treat business customers, I would hate to see how they treat regular customers. DO NOT SHOP HERE.

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8:32 am EDT
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Newegg computer psu

Dear newegg, seasonic, USA consumer protection (need online submitted), and BBB,

I refer to your email below regarding the Seasonic PSU problem and wish who can help me to judge and resolve the problem. On this year black Friday, I bought 2x Seasonic FOCUS Plus Series SSR-850FX 850W 80+ Gold x PSU power with serial number: R1709AA181320109 / R1709AA181320701 at Newegg web site, (date 11/21/2017, ). Sold and Shipped by Newegg Order #406658692 Total: $179.98 Tracking #: 405962112344 by FEDEX.

Who are no luck like me, for these two PSU had been installation on a regular Pc systems with intel 7700K. CPU and Intel I3 systems. Unfortunately、both PSU and my computers are broken down suddenly on 19 Dec and 20 Dec respectively. My 750 SSD hdd was undetectable. Three of my display cards and motherboards aren't running. I am still testing another part of my hardware which I can't tell you results yet. I google it and I promised all of cables Were installed with original pack from Seasonic but it was not the worst situation.

Because my power bar fuse was burn. Then I plug off all the cable、I wonder that what if heavy loading was caused the whole system disaster. Then I take the PSU to another place to test what I just plug the single power cable with PSU onto wall electronic socket and press power on button. What you guess my home fuse was shut down due to heavy loading? And the wall electric socket fuse burns again. Are you selling seasonic PSU BOMB?It is unbelievable product in the pc parts market what someone rated it 5 stars PSU.

I wish I could have satisfied answer from seasonic. I will not send to RMA this moment.

For the fair. I would suggest sending it to USA consumer protection to let them test and judge it.

To staff members of seasonic who are further tel conversation with me. I know that I can't prove it anymore because I didn't want to see the firework again, and it sound like is not logic but it is true. I am according your recommendation to use high quality of power bar, socket etc. I am believed you that but the power wires from my home are following with UK standard. I am not a electric engineer, or the specialist, and I am afraid to make further destroy anymore, any else.

To newegg, should I delivery both PSU bomb to your engineer to check? I would recommend that to take care of your measure instrument or equipment. And how do you or any one should take a responsibility from my hardware damage as I mentioned above.

Thank you.

Regards,

KC

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Update by Kchk
May 31, 2018 10:06 pm EDT

Hi Nicholas ( Newegg Support),

The both PSU(s) are deflect, and dangerous significantly.

I had testing it from different places, what i just plugged the single PSU power cable and power on the PSU power. then i promised that the each PSU power cable's fuse has been burned or meltdown.

I am not USA citizen and it is hard to take legal actions or seeking lawyer for help while I spent half the year for this conflicted. From my living place Hong Kong, it is easy enough to take applicable action in case of this issued.

From the manufacturer SEASONIC, they aren't reply me or calling me to discuss.

Recently, i report the incident to U.S. Consumer Product Safety Commission, and hope they can help me.

----------
InTake
附件5:22 (5 小時前)
寄給 我、 Clearinghouse

KC Chan:

Thank you for using SaferProducts.gov to submit your Report to the U.S. Consumer Product Safety Commission. We received your Report No. [protected]-C984C-[protected]. :-
----------

Thank you

Regards,
K C Chan

Update by Kchk
May 25, 2018 9:08 am EDT

So, they (newegg, seasonic)are playing football.

Update by Kchk
May 25, 2018 9:05 am EDT

See the Seasonic replied

Dear Ken,

Per my mail to you, I have asked you to please write to me at wss@seasonic.com and if you continue to write to all the non-relevant e-mails, then there is a chance your e-mail will be blocked as SPAM.

As per my earlier mail to you, the best solution is to go to NewEgg website and start your RMA process. Once you have the RMA number, then please provide that to us plus your shipping information to NewEgg and we will do the tracking.

If you have any questions, please let me know.

Regards,
Sea Sonic Support

Update by Kchk
May 25, 2018 8:50 am EDT

See the Public Image Agent Nicholas replied.

Return it to seasonic directly, the PSU is 10 years warranty. The evidence will be erase if I return these dangerous, Defective PSU BOMB

who can help me to take legal actions

——
Hello Hoi,

My name is Nicholas from Newegg and I am contacting you in regards to your Seasonic power supplies. At this time we do advise you to send the parts to the Manufacture (Seasonic). They may also request the parts that were damaged so they can inspect it.

If you do require further assistance please let me know.

Thank you,

Nicholas

Public Image Agent

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8:48 am EDT
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Newegg returning a defective item newegg marketplace order #[protected]

I ordered the item and was charged $137.79 for the item plus tax. I also purchased the Square Trade Protection plan for 3 years for $12.99. I received the item and tried to put it into service. There were several performance items that I tried to get fixed through email with the seller to no avail.

I then decided to return the item and started the return through Newegg's customer service. I received two RMA numbers and a shipping label. I also received an update to the return with a restocking charge of $19.50 bringing my refund amount down to $110.49. (A restocking fee on a defective item?)

I have decided to dispose of the item myself so I would like Newegg to (1) take the RMA (2) take the Square Trade Protection Plan (3) take my customer account and put them in the closest trash can as I will never purchase anything from this company again!

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Newegg customer service supervisor nicole e. - very unprofessional

I have been searching for several days for an affordable setup for a new computer through various sites and came upon Newegg for its competitive pricing for a Cyberpowerpc. After finally determined to purchase from Newegg, I saw they promoted a financing payment plan through a financial institution Synchrony Financial. I clicked on the link from the Newegg site, filled out the info, and was required to call for authorization. Keep in mind that I thought I was speaking with a Newegg representative, so at the end of the authorization I asked if I could finalize the purchase and the rep told me to call Newegg with the application number. Confused, I called Newegg customer service (took an hour for a callback) and spoke to a representative and was told that they could do nothing on their end and to call Synchrony back.

After much back and forth and each call back from Newegg taking about an hour, I asked to speak to the Newegg Customer Service Supervisor. As soon as she answered, she sounded completely detached from the situation - speaking quickly and monotone as if reading from a script. The subsequent conversation did not go well. With every question, she regurgitated the same company policy over and over in a low monotone voice with no attempt to ease my frustration. She cut my questions/statements off at every chance, attempting to counter each notion. When attempting to use the word "financial institution" in regards to Synchrony, she butt-in before I could finish, stating that she knew of no financial institutions that I spoke of. When asked if there was anything at all she could do, she gave me an example stating that I could not ask for a receipt for Target from Wallmart. While this vague example is true in theory, it does not fully apply to this specific situation and further shows how deeply she separates herself from it.

All I wanted was to continue being a customer and make a purchase from Newegg with an authorized credit line from an apparent partnered company, but I was met with complete disregard for customer satisfaction and detachment from the entire process.

At the end of this ordeal, the credit card will be delivered to my residence in 5-7 business days, and the computer that I wanted to purchase is now Out of Stock. While there very well could have been nothing she could do, this exchange with the Customer Service Supervisor Nicole E. (she stated that she was not obligated to give me her last name) has left a very negative image of Newegg customer service in my mind.

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Newegg doa asrock motherboard rma #[protected]

I order $828.80 worth of equipment from you for 2 gaming PC's for Christmas presents for my Sons the above mentioned mother board would not power the 12V side had a Mail in rebate that had to be sent in before testing and you are denying the return due to not having the UPC on the box this is a BS excuse to rip off your customers nice way to lose a customer thanks

Dear D

Thank you for requesting a Return Merchandise Authorization (RMA) at Newegg.

Your RMA (RMA Number: [protected]) return was received and sent to our Inspections Department for closer examination.

Unfortunately, the item(s) returned is missing the manufacturers UPC code label and could not be processed as received. All items returned to Newegg must be received in their entirety to process RMA.

Item was offered with a mail in rebate, item cannot be processed as received.

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Newegg customer service

This was a review I left for mygoods who sold me the "hot wheels monster jam truck" it explains mostly what happend...

I ordered this item dec 11th, when I ordered I put in a new shipping address to have it sent to. Once I got the email stating the order I noticed that newegg had defaulted to my previous shipping address. I thought no big deal i'll contact the seller. I emailed them to change the address... No response for 3 days.. Finally said they couldnt find the order I was referring to and to email them the order # again. I did and also decided to contact neweggs customer service. The rep assured me they would contact the seller and fix the address change and I would have the item before xmas, I would receive an email confirming.. Happy I left it alone... A few days later no email or anything saying they had fixed anything. I called them to be told by a rep they had no "higher ups" working on the weekend. So I waited a couple days and contacted them again on monday... During this time I also got an email from ym goods stating they had updated the shipping address and all was good... I didnt believe them (And good thing I didnt). I called newegg customer service and they redircted me to contact fedex... I asked the rep what would happen if the item still got shipped to the wrong address.. He said "well there isnt anything we can do, you can hope the person at the address rejects the order and it gets sent back and you get a refund"... So I talked to fedex who said they hadnt even gotten the item yet (Mind you it had been over a week already and the shipemnt states that shipping take 5-7 days on neweggs/mygoods page) so I tried to call my goods 5 times.. No answer. I emailed them again... Finally heard from them today saying "the item must have gotten lost, they would send me the item again but they couldnt, so instead they would refund me (Bank hasnt been refunded yet) and that if the shipment is found and sent to my address to contact them to pay for the item again... I contacted fedex again and asked if the orders address had been updated (Per my goods stating it had) in case they find the item. They said it had not and to contact the seller... I have contacted my goods again and stated to have the update the address, like ive asked several times...in case the shipment is found... Ive left a bit of the contacting out but overall ive emailed my goods 8 times, called 5, contacted neweggs customer service 3, and called fedex 2 times... I needed this for my son for xmas and I bascially get a supposive refund and a"sorry youre [censor] out of luck"... I am irrate!

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Newegg bad customer services and company wants to rip off people with no care at all

I bout the product MSI Agies at the beginning of October everything was running smoothly. the computer crashed and would not display MSI screen and would not boot windows. contacted Neweeg about returning the product and getting a replacement or my money back. however because I don't have the box it was originally shipped in they will not allow for a return. I've spent over 1110 dollars for the product though it covered under warranty Neweeg will not accept a return because I don't have the box. discarded the box out of confidence of the. company delivering great products and being stuck and penalized for not having a cardboard box. so I'm stuck with a product that doesn't work and out of 1100 dollars all because of a a missing box. Do not buy anything from Neweeg all the care about is taking your money and not providing customer service and doing the right thing. In addition I spoke with many advisors and supervisors and they don't seem to care about the customer, not realizing the customers are the ones that supply thier jobs and keep the business going. I have asked on many attempts to have resolved and they don't seem to care over a box. don't buy anything from Neweeg all they care about is your money nothing else.

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Newegg Stay away

They rarely deliver on time, so be careful before ordering. Don't order anything that you urgently need. Moreover, ordering from them takes a long time and not many people are so patient. For example, to confirm the order they called me several times and I also had to click the link in my email. Messy process. And even if you pay for an expedited shipping it doesn't mean absolutely anything because it doesn't guarantee you will get it when you want.
Unreliable service that you should stay away from.

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Newegg Bad staff

Please, Newegg, hire other employees. Those you have now are terrible.
Do you have trainings for employees regarding customers' treatment?
Most of them are rude and ignorant, talking to them is like hell, seems like they do an unbelievable favor when talking to you (me) and answering your (my) stupid questions.
Drive them all away and get normal polite people.

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Newegg maxpedition wolfspur bag

I bought a bag from Newegg, they got it sent out by you, you sent me a Velspar, a lesser expensive bag, and in the wrong color. I paid for a Wulfspur in gray. I have called Newegg, and they sent you an email requesting a refund, or a next day shipping of the correct bag. I have also contacted Maxpedition customer service, since I have spent hours trying to resolve this.
JB

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Newegg lost package never received - not taken care of

Taken from Newegg claim #339625

Order a graphics card for $570 on their website approximately the third week of July. I kept track of the delivery status, and package was labeled as "delivered" a few days later and was not there. Notified Newegg immediately that day when I came home from work. Claim was generated, I was told the process would be 7-10 business days to get finalized. Longer than I anticipated, but so be it. I understand processes need to be followed in certain situations.

The carrier contacted me a few days later, asked some questions(which I answered truthfully)and that was that. I contacted Newegg a couple of days later since I had not received any emails/correspondence from them. They said they were waiting for information from the carrier, would still be a couple of days. I have contacted them 2-3 times per weeks since, and every time I am told "still waiting for carrier". They also requested a police report be filed for the lost package.

Now, I understand you want to cover the bases here, but the package was not stolen. It was lost in transit. There is a difference here. I did ask neighbors if they had seen anything just in case, and no one had. I had a package go missing with Amazon once, and it was not nearly the hassle this has been. They did not require anything additional than what I provided to Newegg, and it was taken care of in days. Not weeks. I also feel like my local police force has better things to do than worry about a package a third party carrier lost. Maybe that's just me.

Anyway, 8/13 is here and I received an email saying they still are waiting for information from the carrier and still want a police report despite being told and knowing the package was not stolen. As a consumer this is highly unacceptable. I spent a lot of money for something I needed and did not get it, and no one has taken care of it. I feel like I am being accused of some wrongdoing by being put through weeks of waiting for something that may never happen. I will admit to some fault here, I should have done more research on having signatures for packages I guess. I thought a signature would be required on this item, I was wrong. The last time I bought anything from them was my last computer build in 2012, and I did not have any issues at all there. In fact, all my packages back then did have a signature requirement and I never requested one. Maybe the policy changed, I have no idea.

Anyway, I will be sticking with Amazon Prime from now on since the service is outstanding and I will gladly pay more for said service. Paying less for aggravation is not something I enjoy. It's too bad, I really like Newegg. They have great prices, but if this is indicative of their service level then I will gladly move on.

I hope no one else has had this issue, it is not fun to have that kind of money tied up into something for so long with no resolution.

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Newegg Customer Reviews Overview

Newegg is a popular online retailer that specializes in computer hardware and software, electronics, and other tech-related products. With a vast selection of products and competitive prices, Newegg has become a go-to destination for tech enthusiasts and professionals alike.

One of the standout features of Newegg is its user-friendly website, which makes it easy to find and purchase products. Customers can browse by category, brand, price range, and other filters to quickly find what they're looking for. The website also features detailed product descriptions, specifications, and customer reviews, which can help shoppers make informed purchasing decisions.

Newegg is known for its fast and reliable shipping, with many customers reporting that their orders arrived on time or even earlier than expected. The company also offers a variety of shipping options, including free shipping on select items and expedited shipping for an additional fee.

Another positive aspect of Newegg is its customer service. The company has a dedicated support team that can assist customers with any questions or issues they may have. Customers can contact support via phone, email, or live chat, and many reviewers have praised the company's helpful and responsive customer service.

Overall, Newegg has received mostly positive reviews from customers, with many praising the company's selection, prices, shipping, and customer service. While there have been some negative reviews regarding shipping delays or defective products, these seem to be the exception rather than the rule. Overall, Newegg is a reliable and reputable online retailer that offers a wide range of tech products at competitive prices.

Newegg In-depth Review

In Summary: Newegg is a well-established online retailer specializing in computer hardware, electronics, and other tech-related products. With a user-friendly website, a wide range of products, competitive pricing, and a reputation for good customer service, Newegg is a go-to destination for tech enthusiasts and professionals alike.

Website Usability and Design: Newegg's website offers a clean and intuitive design, making it easy for users to navigate and find products. The mobile responsiveness ensures a seamless shopping experience across devices. The search functionality is robust, with filters that help users quickly narrow down their options.

Product Range and Selection: Newegg boasts an extensive selection of electronics, with a particular focus on computer components and gaming gear. They are often among the first to stock the latest technology, and they frequently offer exclusive deals and partnerships with leading brands.

Pricing and Value for Money: Prices on Newegg are competitive when compared with other electronics retailers. They offer regular discounts and promotions, and their price match guarantee provides additional peace of mind for price-conscious shoppers.

Customer Service: Newegg's customer service is generally well-regarded, with multiple support channels available. Their return policy is clear and straightforward, and the website features a section for customer feedback and reviews, which seems to reflect genuine customer experiences.

Shipping and Delivery: Newegg offers a variety of shipping options, with costs that are reasonable. Packaging quality is consistently good, protecting items during transit. Delivery is timely, and tracking information is provided to keep customers informed.

Payment Options and Security: A range of payment methods is accepted, including credit cards, PayPal, and Bitcoin. Financing and credit options are available for larger purchases. Newegg takes data protection seriously, with encryption and security measures in place to protect customer information.

User Experience and Reviews: The site features real customer testimonials, and the reviews appear authentic. Newegg seems to respond to negative feedback, indicating a commitment to customer satisfaction.

Loyalty Programs and Benefits: Newegg offers a rewards program that provides points for purchases, which can be redeemed for discounts on future orders. Member-exclusive offers and referral bonuses are also available, adding value for frequent shoppers.

Technical Support and Services: Warranty information is readily available for products sold. Technical assistance is accessible, and Newegg offers various service packages and extended support options for those who need them.

Community Engagement and Social Media Presence: Newegg maintains an active presence on social media platforms, engaging with customers and the tech community. They participate in community initiatives and events, contributing to a positive brand reputation and influence.

Environmental and Social Responsibility: Newegg demonstrates a commitment to environmental responsibility by offering eco-friendly practices, such as a recycling program for electronics. They also engage in corporate social responsibility initiatives, though specific details are less prominent on their website.

Business Transparency and Ethics: The company upholds clear policies and ethics, with transparency in its operations. Conflict resolution and fairness seem to be integral to their business practices, as evidenced by their customer service efforts.

Innovation and Market Presence: Newegg adapts well to market trends and is known for embracing technological advancements. They have received industry awards and recognition, solidifying their presence in the market as an innovative leader.

Overall Satisfaction and Recommendations: Overall, Newegg is a trustworthy and reliable retailer that offers a comprehensive range of products, competitive pricing, and good customer service. While there are occasional cons, such as out-of-stock items or shipping delays, the pros far outweigh them. Newegg comes highly recommended for those in search of tech products and electronics.

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