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4.4 334 Reviews

Newegg Complaints Summary

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Our verdict: You can expect a very good level of service from Newegg. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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7:03 pm EST
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Newegg I will never order from them, and have already told the large office I work for to never purchase from them

I have never and will never order from this site. I had someone use my Visa/Debit card to make a purchase with them. Very long story short is: I find the fraudulant charge and gather my own info to determine where the item was being shipped to. I notify the not so friendly or helpful customer service to advise them to stop the shipment because the purchase was a theft. They do this which only helps them out (I know, very nice of me to alert them). But when I try to get the info as to what was the purchase for totaling over $170.00, they tell me they can't give me any information because I don't have the thief's e-mail and password. So I ask them, "so it's ok that someone uses MY credit card, with My name, and MY phone number to make a purchase, and they can call you to get info about this transaction but I can't?" I was told yes, because it's their Newegg account...go figure.

Anyway, I have the police detective call them because two people in customer service tell me that the detective can get the info...but when the detective calls, they tell them they can't give it out and they will have the fraud dept. call them. Well so far no call from fraud (not surprising).

So...here is what I have learned. If anyone makes a purchase with Newegg using stolen identity/credit card...let the thief have the item, file the fraud form with your bank and let Newegg eat the cost of the loss...Sorry I ever stopped the shipment for them. I will never order from them, and have already told the large office I work for to never purchase from them. Their customer service stinks!

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Cloie
Canton, US
Apr 05, 2011 6:24 pm EDT

really classy comment from NEWEGG Support, also the "response" from NEWEGG is bogus, there is no way to reach the extension listed above...just a lame attempt to make people think they are a bunch of scammers

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Cloie
Canton, US
Apr 05, 2011 6:16 pm EDT

I have had the exact set of circumstances that happened to Beltraneaa on March 16th 2011. A $224.17 charge was debited to my account by NEWEGG.COM for a VEGA Video Monitor Card which was shipped to an address other than my billing address and evidently the thief was able to steal not only my card and security code via newegg but newegg permitted the merchandise to be shipped to an address other than the card billing address and change the e-mail address . All of these should be RED FLAGS! They refused to refund the money stolen from me to Visa, refused to work with the fraud department of my Bank and like the poster, even though I paid for this stuff, they won't tell me where they sent it or any other information and will not let you speak with the fraud department. I'm guessing given the close proximity of the dates they have an inside theft ring which has access to credit card security codes and their customer no-service people rather than trying to solve the problems are covering it up and enabling their internal thieves. Unfortunately, by the time I discovered the fraud the product had already been shipped and NEWEGG refuses to refund the money to my Bank until the thief returns the merchandise, not expecting that to occur...duh they are a thief. This company is terrible and and in my view rather than protect their customers they go to great lengths to protect low life ### that steals from their legitimate customers.
DO NOT USE THIS COMPANY

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Newegg scam! incomplete shipment received. they don't honor replacement.

I'll start by saying that I have been a loyal customer since '09. More than 30 orders with no hassle at all. Newegg seemed to be one of those top-notch stores, however the nightmare just started with my last order (and I say last because no matter if the issue gets resolved or not, I'll never buy from them again).

I recently order 5 units of the new Nokia N8. I paid around $2145 for them. I gotta add this was the first time I ordered multiple items in one order from Newegg and I really regret it. It took around 2 business days to verify the order or whatever they call "processing time" and then I received a shipping notification with a single tracking number on it. I checked it, everything seemed to be okay at the moment. 4 business days later I received the package, I opened the box and voilà, there were only 3 units.

At first, my thoughts were "They ran out of stock and because of that they only shipped 3 units, I'll check my e-mail for a notification". When I checked my email I didn't have any notification there so I kindly report the issue as soon as we received the package. 24 hours later I received a reply, we exchanged some emails and I finally received this notification:

" I apologize for any inconvenience. I have sent a request to our relative department to ship the missing two items as soon as possible for you. Once the replacement order is issued and shipped, you will be emailed with the confirmation email and the tracking#. Thanks for your understanding and patience."

I waited 5 business days and nothing seemed to happen. I write them back once again and then, I received another email which was the one that make me feel scammed.

"We apologize for any inconvenience this may have caused you. Unfortunately, we have checked the issue and the weight of the package is 7lbs for 5 items. All five different serial numbers only scanned for this order and the weights matched the order too. Unfortunately, the replacement will not be honored."

You know I don't care if the weight says 7lbs, or/and 5 units were scanned for my order. I only received three units in a one shipping box, that's it. I don't know even if those 2 missing items were stolen by UPS driver, I don't know, you know?, and whatever happened it's not my fault. I mean, Newegg works directly with UPS and if the customer receives an incomplete shipment they are supposed to find a solution. You cannot tell me "Unfortunately, weight says this, units were scanned, so sorry, you just lost $858". What am I supposed to do now?

Well, after reading that stupid email, I wrote them back because I was really mad about how things are handled by this shady company. I received a reply from them saying that they will double check my issue and They'll let me know. It has been 2 days from that and I haven't received any communication from them.

It's easy for me, 'cause if they honor anything I'll go to my bank and I will ask for a chargeback for the whole amount and I will send back the 3 units I received. This is not the way how things are supposed to be done. They have my money so they don't help, they prefer to think "the customer is lying" or "it's not our fault we shipped the units, you didn't received it, go solve it somewhere else". How can I be lying if I have been a loyal customer for about 2 years! How all of the sudden can I make all this up? Who in their right minds will spend more than $2000 expecting to fool customer service and get free stuff?

I'm really disappointed and frustrated, and I know I'll get my money back, that's for sure but I gotta warn everybody that is out there, probably thinking about placing an order with them. DO NOT DO IT. Go to Amazon or other website. Do not trust Newegg, they scam people, they do not help customers, they make you lose money and they only care about taking your money away from you after that, whatever happens to you, it's at your risk. Really? I don't think so, I will get my money back and of course, it will be the last time I'll buy from them.

Please, trust me...

DO NOT BUY AT NEWEGG.COM. THEY ARE THEY WORST STORE/COMPANY I HAVE EVER HAD TO DEAL WITH.

Carlos.

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Update by NewEggScammedMe
Feb 27, 2011 2:20 am EST

Update:
With the awesome and flawless help from Maverick my issue has been resolved and they have refunded the amount of $858 for the 2 missing units.

Update by NewEggScammedMe
Feb 18, 2011 3:18 am EST

@Newegg_Support

I have sent you an e-mail. I hope you can help me out before I proceed with my bank. Let's try it again.

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Newegg refusing refund.

I ordered a motherboard, and could not get it to work. So I sent it back for a full refund, upon receiving the motherboard NewEgg said there appeared to be end user damage to the CPU socket pins and are refusing to refund my money. There was no damage done by me to the CPU socket pins, the CPU dropped into the socket with ease, I did not apply any force at all. Whatever damage that was done to the CPU socket pins was either done during shipping, or done by one of their people and they're just trying to cover their ###. And not only are they refusing a refund, they're also sending the motherboard back to me. DO NOT do business with this company.

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porce
Las Vegas, US
Mar 13, 2013 2:10 am EDT
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i agree i bought a surround sound system from newegg the system did not work the sound would switch from the front speaker to the back speaker? I callled got an RMA sent the product back they said its not the unit we sold you. But it is the unit they sold me there seems to be more the one serial on the unit one on the back from the manufacture and another on the bottom. The bottom serial matches the serial on the box oddly enough new egg is saying its an entirely different serial number then the two Ive. What do they just randomly throw serial numbers on these things I would think the manufactures serial would be what you'd use. Regardless of all this it is the surround sound system they sold me its next to impossible to get anyone to pay attention I've sent pictures and just get the same canned response..

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mobo712
stanford, US
Feb 08, 2012 1:03 am EST

Exactly the same thing done to us. A year later this company and its customer service has really let us down. Buy from Amazon or any other website. At least they will not use word tricks to refuse your refund. Newegg sends a dead mobo and refuses to refund. Its a shame!

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Newegg shipping pirces

I am tired of the HIGH shipping charges to those of us with APO/FPO AP/AE address. When will Newegg learn that this is a United States mailing address and the United States Postal Service does not charge more to mail items to these addresses. Wal-Mart has finally learned and we finally do not get ripped off by them. Amazon has also learned and we are no longer getting ripped off. I was looking to buy a item that Amazon has for $59.55 and free shipping. Same item Newegg list for $69.99 plus $10.38 shipping. Easy choice no more Newegg for me I'm tired after almost 10 years on and off paying outrageous shipping charges.

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Alcatrazdan
JBLM, US
Jan 10, 2011 5:35 am EST

When I was in Germany I used to put in APO, NY ##### and everything would still get to me, but I'd check it with a letter from your family or someone else first though.

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Newegg ripoff

I ordered a product that Newegg had advertised. They didn't really have what they were advertising. Newegg sent me an email saying they were sending me something I didn't order instead. I contacted them and told them not to send it, but they decided to send it anyways and charge me for it. After a ridiculous amount of hassles and rudeness from Newegg, one of their reps (Maverick Iniguez) said that they would issue a refund. All I have gotten from Newegg is hassles, rudeness, and lies - no refund.

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Update by Maverick is a liar
Jan 05, 2011 8:54 pm EST

Update: 15 days from refund request - still waiting - still no refund - promised in 3-5 business days. Newegg likes to play nice on these websites, but refuses to help unless you waste a lot of your time trying to get them to respond. They won't help people who aren't persistent, and who don't go to other sources for help. Until you go to organizations outside of Newegg they treat you like dirt. Then on these websites they pretend to be helpful and polite.

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Robert672187
, US
Jan 29, 2011 8:13 am EST

Oh I will never order from Newegg again after the little episode I'm currently having with them. I sent back a motherboard because it would not work, and when they received it they said that I had caused damage to the CPU socket and are refusing to refund me. I had no problem installing the CPU, it dropped right into the socket with ease. Whatever damage that was done to the motherboard was probably done on their end, and they're saying I did it to cover their ###. I am going to my bank and filing a fraud charge, they will NOT get away with this!

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Newegg horrendous customer service and incompetent business

I ordered an expensive software from newegg in the 1st week of december and after 11 days had not received it nor do they have any shipping information about my item. On the 11th day I sent an email to customer shipping to file a lost shipment and they told me to wait for a few more days. Keep in mind that when I ordered, they clearly said that I should receive it in 4-7 days. So I waited and emailed them again, and this time someone told me to wait till the end of the day and then file a claim (which I already did). The customer service contact process is really painful as well where I have to manually type in all the required info, e.g. my name, email, address etc. which they should be able to pull up from my account and order# (compared to amazon.com, where you just click on your order and you have a bunch of actions you can take on it, e.g. RMA, return, damage etc.). They told me to wait again. I needed to have this by a certain date for a holiday gift and asked them to refund my money so I can buy it locally, but they refused to do it. I asked them to at least give me some information of when I can receive it and they say that their shipment method using DHL global doesn't always have shipment info, so they cannot provide me with any, just told me to wait. It's been 3 weeks and I haven't received a refund or my item.

I've ordered thousands of dollars of items from newegg since they first opened in 2001 and i'm appalled by their service. I don't know if they will return my money, I am still contacting them. I may have to file a credit card dispute. But needless to say, this has been a hassle and waste of many hours dealing with newegg and their horrible service. I would NOT RECOMMEND newegg to anyone anymore.

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Update by rr_georgia
Dec 16, 2010 10:42 pm EST

The customer service people that I dealt with are:
Mia Robles, Cloudia Qiao
I think newegg's customer service is based out of China, since english is broken and they make it difficult to talk to a real person.

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Newegg failure to receive goods

Last winter I ordered an Iomega external hard drive from newegg.com. It never arrived at my house, which is in a fairly rural area. However, we have pretty good service from all the normal delivery carriers. I contacted newegg.com, but only by email as they have no phone lines, meaning no one to speak to. This hard drive cost me about $80.00, which I desperately needed as my old laptop was dying and I needed to save a bunch of files fast. They claimed that it was delivered to my house, which it never was. Somehow I got wrangled into ordering another one, while I was told that they would initiate a search or some sort of nonsense for the one that I never received. My credit card was billed twice, and I only have one hard drive. I will never order from them again.

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Newegg black friday sales sucks!

Newegg advertised a Black Friday sales of the lenovo G555(087325U) NoteBook for $299 starting on 12 AM pacific time on Friday morning. Since I am in East Coast, I have to wait all night til 3 AM for this sale. Right at 12am PT I put in the order for this notebook. The item was in my cart. I proceed to checkout thinking it would worth my staying up all night. In the middle of checkout, suddenly the screen become blank with the word 'The Server Is Busy'. When I recovered from and tried to repeat the checkout( the item still in the CART), in the middle of checkout, my item was suddenly disappeared from my cart(0 item). I tried to re-order the item but it was SOLD OUT and put me in auto reply.
I am a long time newegg fan and I expect Newegg to honor the fact that when I order the item in my cart, it should be equivalent to I putting the item in a 'real' cart and should not be taken out without my consent. It is not my fault not to finish the checkout. It is Newegg's sever getting too BUSY that I cannot completed my checkkout.
To add salt to the injury, on satuaday Newegg sent me an auto reply email telling me the notebook is available for me to buy but at full price $499.
I am really disappointed at Newegg, a company who claim to have the best customer satisfaction, to just yanked out an item form my shopping cart during checkout procedure and not to honor the sales . This will leave a lot of bad taste in my mouth for a long time with Newegg.

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Anthony Calloway
Riverview, US
Nov 24, 2011 11:46 pm EST
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Hey ASkepios... or should it be ### epios. I see you really have your finger on the pulse since your response is a year later. I find it interesting that you can make an assumption and a wrong one a that. I'm glad you think that I would be crying, but thats far from the case, since with this economy stores like NewEgg need customers, I don't need or needed to cry I just wont or have given them my business and wont in the future. This site is for complaints and for customers to know what business are doing the wrong things or having bad business practices. I really feel sorry for you that you think you need to comment on something that has nothing to do with you and you apparently have so little intellect that you feel you need to make references to something different that has nothing to do with the subject in hand.

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Askepios
Canton, US
Nov 24, 2011 9:30 pm EST

You're an idiot. I don't know what makes you think you're so special and entitled to anything, but it wouldn't matter what store you go to; if you're shopping online, having an item in your cart does not mean you're guaranteed to be able to get it. It's not some magic hold on an item. And they couldn't possibly do things that way. I'm sure there have been plenty of times you added stuff to a virtual cart and never did anything with it. In a store, you can't get away with that. If they put a hold on every item put into a cart, they'd make a mess of their stocking system. I'd never expect them to do it just to please some ### that wants to cry like a little baby when he doesn't get the item he wants.

God forbid you ever try and get a Bag of Crap from Woot. Their servers are crushed as soon as the thing comes up. That's what happens with popular sales. Servers go down. It doesn't make it Newegg's fault that "waaah waaaaah it took the item from my cart and told me it was sold out". Good lord, it's like you believe someone actually came and took the item right out of your own cart, just because you weren't as fast as others to checkout. Honestly, grow up. You're pathetic.

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newegg sucks
, US
Dec 15, 2010 3:45 am EST

I wish thats all that happened to me, unfortunately I tried five more times over the course of two days. On the 6th time my order worked! ...and then I found out that newegg had charged my account all six times! Over $120 in fees stemming from this all they could offer me was a $40 store credit. really?
The worst part is that I ordered this computer (to build) because I had to return the previous order they sent me of faulty parts. yayyy.

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Anthony Calloway
Riverview, US
Nov 28, 2010 4:52 am EST
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I had the same thing happen to me. I was trying to purchase the 47" TV. Same thing... waited for sale to start put in order... got server busy page then got error "removed from cart" . I didnt even have to put my credit card info in because I already had it on file. What a SCAM. Since then I have removed myself from all there mailings and WILL NOT be using them again.

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Newegg rma not received after a month

About a month ago, I had two RMAs that needed to be returned to NewEgg, one for a replacement, and one for a refund. I sent both RMAs in one package through USPS because I had thought it was the most convenient option. I followed the instruction on the site, and labeled each item clearly with both RMAs listed on the label. After a few days, I noticed that one RMA had been received and then replaced, while the other had not! This started a nightmare of contacting NewEgg every few days to see where my missing RMA had gone too. Basically I was told while one was received, the other did not arrive, which is impossible since they both were in the same package. After a month of waiting and calling, I get a return call saying that the RMA department never received the item and I needed to take it up with USPS, basically leaving me to prove that they had tampered with the package, when I am almost positive that the RMA department lost my return since it was small in comparison to the other. They know that the package was not insured since it was just a return, which means I have no chance of getting reimbursement from them and leaving me out in the cold! I am so mad that what should have been a simple return has turned into a major problem as I need the money from that return very badly. As much as I have shopped at NewEgg in the past, it seems I'll have to take my business elsewhere in the future. Utterly disappointing.

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AvoidNewegg
Chicago, US
Apr 20, 2011 6:53 am EDT

NEComplainer-

I hear ya, buddy. I've been trying to RMA two defective video cards for a few weeks. First they wanted to charge me a $55 restocking fee for DEFECTIVE merchandise. Then, when I got that cleared up, they knocked a whopping $120 off my return because apparently they had put some sort of coupons or something for some lame game in the shipping box (which I did NOT want nor did I have any intention of ordering, they just magically came with the order). I didn't send these back because I didn't even know that I had received them (I still don't even remember seeing them in the box in the first place), and so now I'm out $120 for coupons that I didn't use for TWO identical copies of some crap game that I didn't want in the first place. To top it off, I just checked their site for the same video cards I returned and they're basically the same price as when I bought them, only now they don't come with any sort of magic coupons, so they pretty much just ripped me off for $120. Nice, eh?

I've placed over $20, 000 (yes, twenty-thousand) worth of orders with them over the years and have generally been very happy with the service, and I've always told my friends to shop there. Not anymore. BUYER BEWARE!

Oh, and Maverick, if you check this and want to look, my order number is [protected].

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Newegg - newegg refuses return stating serial number does not match their record

Until recently, I have been quite happy with the service I have received from Newegg. However, a recent incident has changed my opinion. I had recently got an laptop and netgear router(WNDR37AV). Even though the prices were same as Amazon, I went with Newegg since apart from the good service, I found the reviews posted by the customers very usefull. In...

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Newegg they don't care

I will never buy anything from Newegg again!

I've been a customer of Newegg.com for more than 6 years and always had good results in the past but I guess that is because I never had to deal with Customer Service before.

I ordered parts to build 4 computers, a PS3 Move bundle for my son and a few other items.

First my order [protected] was on "proccesing" status for more than 24 hours so I contacted a cust. service rep. by chat and we changed the phone number I had on the order to the phone number on the credit card file to resolve the problem. The next day I received an email stating that the order is on HOLD so I checked the info again just to realize that the phone number was not changed at all by the Customer service representative so I corrected the info.

I contacted Customer support by chat again and talked to Vanna, I told her that I really needed those computers before the end of the week because I needed to have them working by Monday and was already Thursday (I ordered everything on Monday, 3 day shipping to get them Th or FR) she didn't give a damn and told me that I had to contact my bank to authorize the shipping address, after that they had 48 hours to process the order and ship it out.

I called customer service and again asked them if there was anything I could possibly do to get the products before next week, again no solutions and the answer was just "What do you want to do with the order!?" so, I cancelled the order, authorized the shipping address with my credit card company and will order from someone else.

If a supervisor or boss or someone that can make decisions there ever reads this, you should really think about closing the customer service department since it doesn't exist, have a phone system with a few more messages and automated RMA approvals and booom... instant savings for your Company and no aggravation for your customers!

Thank you for a great service with my previous orders... and the worst customer experience of my life (worst than COMCAST and DIRECTV toghether and that's something)

R.R.
ex-customer 2775727

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BEEN TAKEN FOR A RIDE
Friendswood, US
Oct 01, 2010 12:09 am EDT
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Oh well-thank you I am not needing anything at all-I just like for businesses to be honest. So-I appreciate your attempt to set things right. all I wanted was the 'best price' first not once Ii found out about a better deal! NOTE! I sent you an email from my home email-so you're good to go!

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BEEN TAKEN FOR A RIDE
Friendswood, US
Sep 24, 2010 8:36 pm EDT
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NewEgg did very well for us-we used our Credit Card to Purchase a Game System0and a subscription-the funny thing was when I canceled the subscription they SUDDENLY had a COUPON or DISCOUNT on it AVAILABLE-stinkyegg-smell ON THAT! Microsoft was a party to that subscription Service I might add and I find those sorts of tactics despicable-I want the best price IMMEDIATELY not another GAME played on me! YUCK! Foul!
Your complaint is credible and I am certain they have dropped the ball in your case. Please forward my comment to them-I recommend sites ONLY if they are CUSTOMER SERVICE "STARS!" (AND NOT DUPLICITOUS) so thanks for letting others know of your experience. I hope everything works out.

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Newegg - refuses return, says item I sent them is not the one they sent me (but it is!)

Let me first say that I have been a Newegg customer for years and up until now, I have never had a single issue. But that's what makes this situation difficult for me to understand. On 8/18 I ordered a new Seagate 2TB networked external hard drive. After it arrived, the box looked a little worn (for a new item) but I ignored it once I set it up and began...

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Newegg failed delivery and now make me wait on refund

I purchased "corsair dominator-gt 6gb (3 x 2gb) 240-pin ddr3 sdram ddr3 2000 (Pc3 16000) desktop memory model cmt6gx3m3a2000c8" for ~$270 from newegg based on a fellow forum members post. Ups decided to not deliver them on time. Frys had some memory I liked and I wanted the memory that day for a new folding rig so I decided to not buy from newegg. Also I couldn't be there the next day for delivery either due to business.

I called newegg and told them to re-call them I was gonna be gone the next day and I couldn't refuse the package. So they did. Then the guy (Lex) proceeded to smoose me and say if I would accept delivery he would undo the recall. So I said I would and I had me neighbor on the lookout for the package. Big hassles and my folding rig is down but I decided I would give them another chance and delay my new folding rig. Ends up they cannot cancel a re-call with ups now. And the guy said he would email if he had any issues on the re-call. No email. No package.

Chat with him tonight and he says oh I didn't know we couldn't undo the re-call but its our policy "per our contract with ups, once any package is on its way back we are not able to cancel the request.".

Oh and in the chat he says hes done it a 100 times "honestly, I have no idea they won't allow me to cancel it just few mins the request was sent. I've done this hundred times".

What a liar. Then I ask for my money back and he says they have to get the product/package back first.

Are you kidding me. Isn't that fraud knowing your not delivering a product but holding the customers money knowingly? Wasn't the product theirs the second they re-called it.

Just so frustrated I have spent a lot of dollars with them over the years and I get this knucklehead on the chat and oh by the way his boss is out and he can't say when he'll be back so I cannot talk with him. Hmm. I bet I can talk to someone tommorrow when its normal business hours but I am so upset about his treatment of me I think I will just yank my money via a quick letter to the bank (Drop it off first thing) and not buy there again just out of principle.

Others on the forums I hang out on had mentioned since the purchase newegg customer support has dropped and now I know what they mean. This situation is just plain ludicrous. I want my money back yesterday. And they make corsair look bad and lost a sale for them too.

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Update by Falcon_CMH
Sep 01, 2010 4:32 pm EDT

OK so I got my money today. And Maverick followed up and compensated me $25 for the hassle. I am now a satisfgied customer. Thank you for resolving the issue with a fair outcome/resolution.

Update by Falcon_CMH
Aug 31, 2010 4:30 pm EDT

I still do not have my money. Its been over 5 business days since the product was received by NewEgg 8/23. In addition it's been over 10 business days since the supposed advanced RMA where I should have had my money over 5 business days ago. NewEgg employees lied and did not do the advanced RMA.

You did nothing about that. Also I do not have my money your voice mail is worthless unless you have my money in my account.

NewEgg has perpetrated fraud against me in the amount of $269.99 for long enough.

You did nothing to help contrary to your post so don't act like you helped or resolved anything. nor are you willing to do anything to resolve the matter contrary to your second post where is my money I want it now!

Update by Falcon_CMH
Aug 30, 2010 4:05 pm EDT

So this is me Falcon_CMH. Still don't have my money. They are looking into it. I was lied to and told I would get an advance RMA and my money was refunded week before last and that never happened. Now they claim it was refunded last Monday still no money. I did it with a Paypal generated MC and have had refunds in the past this same way without issue. I truely believe the disgruntled NewEgg employees being called out for lying and not doing their job caused these delays on purpose. So sad and actually pitiful. I cannot believe a company like NewEgg lets this go on. The inmates are running the asylum ridiculous.

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George Luke
Frankfort, US
Apr 25, 2011 9:32 am EDT

Falcon_CMH is a whiney, trolling little crybaby. No one can make this loser happy unless they pay him off, just like he said.

Maverick is a liar
Maverick is a liar
El Bano Grande, US
Jan 04, 2011 5:43 pm EST
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Typical Newegg BS!

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Newegg money steal attempt in progress

Stay away from this company.

They are either extremely incompetent or they are trying to use cheap trick to steal your money. Do not get confident that your small purchases with them have passed well. As soon you are going to buy something bigger they will strike.

So, I have recently (July, 2010) ordered parts for a custom gaming machine at total a little bellow $2.5k. I do not possess an American credit card and they refused to bill my European card. So, I was forced to use the check option to pay for my purchase. Here come the problems.

First, Newegg claim that the check was refused by my bank. Hardly, unlikely as I can see at my online banking that the check has been cleared and the money has been transferred to the Newegg account.

As I have been asked by Newegg, I provided them with the evidence of the check clearing. They again delay the problem resolution by couple of days claiming that they cannot check with the bank right away. (How, I can see that the check is cleared 5 mins after it has been posted and they cannot, I do not understand.). Now, the delay asked by them has passed but I still have no news from them. In addition, as of today when checking on their web site for my order, I cannot find any trace of it.

I have no more patience and understanding for these guys. If the problem is not solved by the end of the week I will be filling a complaint at http://www.ic3.gov. I suggest everyone who has experienced similar problems with this fraudulent company to do the same.

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Update by Dable
Aug 10, 2010 12:17 pm EDT

Problem Solved.

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UGeorge
Stockton, US
Aug 18, 2010 1:24 pm EDT
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In NJ in-state checks are cleared in 2 days. Out-state checks are cleared in 5 days. I guess electrons have a difficult time crossing state lines ;-} Payroll checks are cleared instantly(?). Postal Money orders are cleared instantly-I believe. A Canadian bank said come back in 45 days. Checks from Nigeria take 60+ days before the Nigerian bank claims rubber ( dont believe your bank when it said that Nigerian check cleared before 60+days. )

So its up to the bank. They can credit your account instantly when the funds are transfered. Bank of the West appears to have such commercial account features.

BTW: "FROM me before it gets to YOU" is how most transactions work. the $$$ comes out of your wallet first and then goes into my wallet. My bank wont give me any $$ based merely on your written check. My bank will first present the check to your bank. If your bank agrees with the check, then the funds are transfered to my bank. The bank is then supposed to credit my account with the transfered $$$. This happens rather electronically, rather instantly. ASK anyone with a bounced check. ;-/

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UGeorge
Stockton, US
Aug 17, 2010 10:10 pm EDT
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Exactly where do u think the money goes? A check is presented to a merchants bank. its electronically encoded, and presented to the customers bank. Money is removed. does the money just disappear into limbo land? its transfered to the merrchants bank. Thats how the electronic banking is done. pre 9/11 paper checks had to be in posession at the customers bank.
Such banking scam is called 'float', a free loan to the bank for the duration ( check clearing ).
Exactly why would a merchants bank accept a check, present the check for payment, and then resfuse to accept payment on behalf of the banks merchant's account?
NewEgg's bank does not appear to impose a delay in transfering funds into merchants account.
Issue, as per NewEgg, is that the bank reported an error AFTER the check cleared by customers bank. Its not clear to me what NewEgg's bank is gonna do in the delay, or even what NewEgg is going to do to resolve this problem. I cant do anything further. And my bank simply says 'money gone' .

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UGeorge
Stockton, US
Aug 17, 2010 7:01 pm EDT
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I totally agree. I mailed in a check for order #[protected]. It was cashed on Aug 12, 2010. Waited all day on Aug 13 for the process status to change. Had a 'chat' on aug 13, and NewEgg suggested that there was an error in check processing (but check cleared day before). On monday, aug 16, had 2 chats. I sent in a copy of the cancelled check. Please wait for 2 days while the appropriate dept checks it out, it was suggested.. Tues no status change.

Is there some reason why NewEgg does not check the status of their own check clearing system? What more are they waiting for?

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Newegg deceptive returns / replacement policy practices

I purchased a 16.4"hd display sony vaio vpcf116fx notebook computer from newegg.com on july 1, 2010 for $1, 299.99. I spent the better part of a week researching laptops that would fit the bill for my particular needs as a graphic design college student. While this laptop was more expensive than I had originally budgeted, the large high definition screen, fast processor, and sony brand name were just the right ticket. I was referred to newegg.com by a friend to make the purchase.

I spent close to two hours researching the item on newegg.com, including reviews, as well as their"computer replacement policies."the first thing I noticed was their"no refund"policy. While I thought this was an odd policy considering other online stores such as amazon allow for refunds (Minus a 15% restocking fee, but a refund none the least), I didn't let it sway my decision as I was dead-set on the model I wanted, and did not forsee any reason why I would want to return it for a refund. I then reviewed their"computer replacement policy"which is actually separated into two sections -"computer replacement return only"and"personal computer replacement". The policy was fairly typical of most online retailers, nothing out of the ordinary. So I went ahead with the purchase.

I received my notebook the very next afternoon, and was fairly excited while turning the notebook on for the very first time. It wasn't until the desktop finally loaded with the typical light blue default"windows 7"wallpaper that I was shocked to see a very bright hot red pixel in a sea of blue starring back at me. The pixel was just a few inches right of dead-center. I found that after a little bit of research that it was a stuck red sub-pixel. Furthermore, under further inspection, I found another bright white stuck pixel towards the top-right of the display, and a completely dead black pixel dead-center on the bottom of the screen. Typical software solutions did nothing to fix any of these dead / stuck pixels! None the less, I was extremely disappointed. I figured, I might be able to live with the dead / stuck pixels on the top and bottom, but that hot red pixel in the middle of the display was just unacceptable.

I figured, I would return the defective notebook for a replacement. Consider my dismay when I found out that newegg will not replace a notebook computer unless it has eight (8) or more dead pixels! I didn't remember reading that in the return policy so I decided to go back and read over the policy again. There was nothing in either of the two sections mentioned above that outlined newegg's dead pixel policy. Furthermore, I looked under various other sections not related to my purchase and found nothing until I came upon the"bulk item refund only return policy". Oddly enough, this section pertains to bulk items such as air conditioners, large televisions, home entertainment systems, refrigerators and other items that are non-returnable /non - replaceable. The dead-pixel policy is there, but it's hidden in a section not pertaining to personal computers at all! Furthermore, it's placed within a section that deals with items that can not be returned or exchanged for any reason, which makes even less sense! See the screenshots attached to this complaint for proof.

So in the end, I am left with what I consider to be a $1, 300 lemon (Especially considering the primary task to be performed on this particular notebook) without any recourse for return or replacement. Buyer beware. Either buy directly from the manufacturer, or from more reputable online retailers such as amazon which have much more customer friendly (Not to mention non-deceptive) return / replacement policies.

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Update by otherbeing
Jul 22, 2010 12:28 pm EDT

I'm currently working with a representative from NewEgg to resolve the issue. NewEgg offered a replacement but unfortunately the item in question was out of stock and there is no ETA for replenishment. After waiting a couple of week I decided to have the item replaced with a HP Envy 17 which was the closest notebook as far as spec comparison that I could find. The NewEgg rep was also nice enough to offer me a small discount on the new notebook as well as free next day delivery. Unfortunately, the HP Envy 17 arrived with dead pixels, a warped chassis, and a wobble on the bottom left corner. I am currently working with the same rep to see if this new issue can be resolved. It is disheartening to receive two defective notebooks in a row, but this isn't NewEgg's fault. I do appreciate that they are trying to help me as much as they can though. It is a shame however that the level of quality control with notebook manufactures almost seems to be non-existent these days.

I'll leave an update as soon as I am able to find out the resolution to the issue with the new notebook.

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creativedsign
New York, US
Nov 19, 2010 4:49 am EST
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Got my Envy 17 from NewEgg... same story two dead pixels. $1500 ... and 2 dead pixels.
I'm starting to think that they r selling defective Laptops. LOL.
NOw I had a convo with HP representative, tech support: turn off, remove battery, restart, install video driver, BIOS, restart... Is it still there... HELL YEAH it is still there... how r they gonna fix DEAD pixel with drivers? Great Tech Support... After this convo they told me to MONITOR this dead pixels for two days LOL maybe they gonna disappear or grow LOL My GOD, i'm already not happy with ONE dead pixel - and u r telling about growing? Just replace my damn laptop - it still under 1 year warranty. I didn't pay $1500 to get a crap.

Yeah Great experience NewEgg + HP

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Newegg horrid customer service

I have been a customer of Newegg for years. I've bought all sorts of items from them with only minimal issues. Just before this years' Final Four, I purchased a HiDef TV from them, expensive to me ($1, 500.00), but worth it in my estimation. I was excited about getting everything set up for the Final Four. The TV arrived on-time with a damaged screen and I refused to accept the delivery. Not Neweggs fault. When I contacted them however, their customer service was non-existant. They refused to replace the TV and told me my only option was to get my money back. No upgrades offered. No action to appease my anger or frustration, just a "that's not our policy". And this was after talking to 2 supervisors of Customer Service! If you need to depend upon an online website to purchase a product, I'd suggest you shop elsewhere... When I've dealt with other Internet sites, I've never been disappointed and received prompt, polite, professional customer service. I'd have to say that "Customer Service" is not their policy!

OMG! It gets worse!

I submitted my claim about the damaged TV on Monday 4/5/10 directly to Newegg. I was informed that "their policy" is that it takes 3-5 business days to process the claim even though their own website state 2 business days. I waited patiently... At 2 a.m. on 4/8/10 I received email notification that the claim had been received and approved. I then called my credit card company and they stated that the charge was still on my bill. I contacted newegg again and was told that the email that I received was notification that the claim was received on 4/7/10 and I'd have to wait 3-5 business days more! I then asked to speak to someone in their claims department so that this could be expedited, but those associates don't come in until 4:30 p.m. PST and I can't talk to them anyway because it's "not their policy"!

Stay away from www.newegg.com... it's not worth the risk!

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Danielle L
Mamaroneck, US
Nov 21, 2011 8:36 pm EST
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I recently purchased a HiDef Plasma TV and found that it was damaged upon delivery. The guy that delivered the TV was really shady and did not want me to open the box before he left. The TV had a damaged screen and it was obvious that it was dropped. Not Neweggs fault but when I contacted them, their customer service was not helpful. They refused to let me speak to someone in their claims department and also refused to give me any details from their claims department. I don't understand why I have to wait 5-7 business days to receive a refund when the carrier doesn't have to come pick this trash up for a few weeks. What exactly is their claims department investigating?!?! I would like the refund now and also for the carrier to make arrangements to come pick up the damaged TV now, not 3-4 weeks from now!

I've called a few times and the customer service rep tells me the same thing, that they will put a note on file to expedite the claim. I filed the claim on 11/17 and it is now 11/21 and I have not received any updates. They refuse to give me any other information other than I have to wait 5-7 business days for the refund to show up on my credit card. This is absurd! I will not be ordering from NewEgg ever again.

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Jay_
Buffalo, US
Jan 15, 2011 4:21 pm EST
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I'm having a similar customer service problem trying to get a refund for an order I tried to cancel. I ordered on a weekend and their system immediately changed the status to SHIPPED and debited my credit card - EVEN THOUGH THE ORDER WASN'T ACTUALLY PROCESSED AND NOT ACTUALLY SHIPPED FOR ANOTHER 2 DAYS! This is an incredibly underhanded and deceptive practice in my opinion. I returned the package (at my expense) back to them unopened and now I'm playing email tag as the stall and delay my refund. This will be the last time I order from NEWEGG!

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Newegg extremely frustrated w/ newegg's return policy

I purchased an XFX Radeon HD 5870 graphics card from Newegg on 1/27/2010.

I started assembling my new gaming system this week and discovered the graphics card is too long to fit my Cooler Master Gladiator 600 chassis. The card is 11" long and the space available is about 10.5".

I have since learned the Radeon HD 5870 series cards are excessively long and won't fit many industry standard mid-size towers including those from reputable manufactures like Cooler Master.

I contacted Newegg on 2/2/2010 and received a RMA. However they will ONLY replace the graphics card with an identical one (i.e. same make/model), which in my situation does me absolutely no good.

I contacted customer support via email and tried to explain my situation and received a boilerplate reply essentially stating "Sorry, but that's our policy." Further follow-up emails fell on deaf ears, reiterating the policy and end by stating, " We won't make an exception."

I take my share of the blame here for not properly researching the unusual size requirements of the Radeon HD 5870 graphic cards. To be honest I have built several systems in the past and never experienced this problem.

That said, I find Newegg's rigid return policy is extremely frustrating. I have been a loyal Newegg customer for many years (including over $3, 000 worth of purchases in the last year). I would like to continue giving Newegg my business, but this experience has shaken my trust. I have MANY choices of where to shop online, but I choose Newegg. They are not always the least expensive, but they have always been trustworthy and reliable.

I would like to either receive a refund OR a credit so I purchase a Radeon HD 5850 series card, which measures only 9.5" in length. I'm bummed about using a slower card, but switching to another chassis is not practical. The computer is completely assembled and is just waiting for a graphics card.

I am hoping that a Newegg representative will read this post and help me resolve this situation satisfactory.

John

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Update by John Hanley
Feb 27, 2010 7:34 pm EST

This is a follow-up to my original message dated Feb. 6, 2010.

I am pleased to report that Newegg.com granted me in-store credit, which I used towards the purchase of a video card that fit my chassis. My new computer is now up and running with parts mostly purchased from Newegg.com.

The Newegg.com representative, Joshua, was extremely friendly and responsive.

Newegg.com has restored my faith in their service and they have garnered my continued customer loyalty.

Regards,
John Hanley

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Newegg awful customer service

I orded a Sony LCD TV on newegg.com.cn. Within 7 days of receipt since 16 January 2010, the TV cannot work normally neither as per the instruction of the Sony User Mannual nor upon the operatoin of the professionalist from Sony on 23 January 2010. The Sony professional issued the official letter stating the malfunction of both audio and video. One the same day, I called CS of Newegg China to ask for return of this Sony LCD TV. By far no one give me an asnwer to the final resolution.

The annoying issues are of the followings:-
1. As a corporate behavior, different CS reps express the different solutions which is not accpetable. What is the standard?
2. As Sony has issue the offical letter stating the malfunction, why shall I sumbit the official so called Sony Testing Report as Sony or their representatives have acknowledged the defects in written.
3. Newegg requires me to packing the TV by myself and send it to their designated warehouse as they just have moved the warehouse and possibly short of logistic staff.
- I am not a professional on appliance and what if the TV is damaged during the return transit? It is a completely unfair request for clients!

My request on the after sales service is to refund by 12 January 2010.

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Update by Jessica WONG
Feb 12, 2010 3:52 am EST

I acknowledge my reciept of 100% refunding. Complaints close.

Update by Jessica WONG
Feb 10, 2010 9:18 am EST

To CS of Newegg

I have sent my order # to your mentioned email address on 29 January 2010 but no one has been responded clearly by far. There is no efficiency nor credit, which makes me furious.

For your information, Newegg verbally indicated that they are ready to refund today through my personal persisiting efforts since 23 January 2010. I will track down whether the refunding can meet the deadline or not.

Honestly speaking, it is a kind of horrible experience with Newegg in terms of E-shopping.

Update by Jessica WONG
Feb 06, 2010 10:36 am EST

Correction
The deadline of refunding shall read 12 Feburary 2010.

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neweggcs
, CN
Feb 08, 2010 1:34 am EST

Hi, Jessica,

Could you send your order number to my mail box: complain@newegg.com.cn? Newegg.com.cn would take care of it.

Thank you very much.

Customer Service of Newegg

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Newegg missing items

Ordered a Yamaha keyboard, received in a timely manner. On their website, on the images of the product it shows it coming with earphones, a stand and ac adapter. Called newegg.com shortly after the keyboard arrived, because the accessories were missing. After several attempts and waiting almost 30 minutes I was able to talk to a human. Explained what the problem was, he asked if the box had been opened before, told him no, he said the item was out of stock, he would check with the warehouse, I could call the manufacturer. Really feel like there is nothing newegg.com is going to do about this. Haven't heard any back from newegg.com. Is this how they do business? Thought they were above board. Guess everything is good as long as you don't have a problem with an item you purchase from them. Very disappointed with newegg.com. Feel really let down.

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Newegg don't buy newegg gift cards!

I purchased online gift card from NewEgg on 11/6/2009; the recipient never received email from NewEgg containing gift card.

I contacted NewEgg customer service and they said they would resend the card to me and the recipient; neither of us received the card. I contacted the customer service department three more times and was told the card would be resent to both parties each time, but again, neither of us received the card.

On 11/30/2009, I asked that the gift card be canceled and the money refunded and I was told it would be refunded within 48 hours.

I called again on 12/3/2009, as the money had not been refunded to my account, and was told by a customer service rep that the card had been canceled two weeks prior, long before I first contacted them inquiring about the status of the card. They were not able to tell me why it was canceled or by whom, and insisted that the money had been refunded to my account on 11/19.

My bank has no record of the refund, and NewEgg has not provided me with any information from their records indicating the refund ever happened, despite my attempts to gain that information.

I have spoken with numerous customer service reps and an escalation rep, all who have failed to provide me with any proof that NewEgg refunded the money.

I have filed a dispute with Bank of America about this matter, as attempts to work with NewEgg to resolve the matter have been completely futile.

I have been a loyal NewEgg customer for years, but I will never purchase anything from them again after this ordeal.

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Newegg Customer Reviews Overview

Newegg is a popular online retailer that specializes in computer hardware and software, electronics, and other tech-related products. With a vast selection of products and competitive prices, Newegg has become a go-to destination for tech enthusiasts and professionals alike.

One of the standout features of Newegg is its user-friendly website, which makes it easy to find and purchase products. Customers can browse by category, brand, price range, and other filters to quickly find what they're looking for. The website also features detailed product descriptions, specifications, and customer reviews, which can help shoppers make informed purchasing decisions.

Newegg is known for its fast and reliable shipping, with many customers reporting that their orders arrived on time or even earlier than expected. The company also offers a variety of shipping options, including free shipping on select items and expedited shipping for an additional fee.

Another positive aspect of Newegg is its customer service. The company has a dedicated support team that can assist customers with any questions or issues they may have. Customers can contact support via phone, email, or live chat, and many reviewers have praised the company's helpful and responsive customer service.

Overall, Newegg has received mostly positive reviews from customers, with many praising the company's selection, prices, shipping, and customer service. While there have been some negative reviews regarding shipping delays or defective products, these seem to be the exception rather than the rule. Overall, Newegg is a reliable and reputable online retailer that offers a wide range of tech products at competitive prices.

Newegg In-depth Review

In Summary: Newegg is a well-established online retailer specializing in computer hardware, electronics, and other tech-related products. With a user-friendly website, a wide range of products, competitive pricing, and a reputation for good customer service, Newegg is a go-to destination for tech enthusiasts and professionals alike.

Website Usability and Design: Newegg's website offers a clean and intuitive design, making it easy for users to navigate and find products. The mobile responsiveness ensures a seamless shopping experience across devices. The search functionality is robust, with filters that help users quickly narrow down their options.

Product Range and Selection: Newegg boasts an extensive selection of electronics, with a particular focus on computer components and gaming gear. They are often among the first to stock the latest technology, and they frequently offer exclusive deals and partnerships with leading brands.

Pricing and Value for Money: Prices on Newegg are competitive when compared with other electronics retailers. They offer regular discounts and promotions, and their price match guarantee provides additional peace of mind for price-conscious shoppers.

Customer Service: Newegg's customer service is generally well-regarded, with multiple support channels available. Their return policy is clear and straightforward, and the website features a section for customer feedback and reviews, which seems to reflect genuine customer experiences.

Shipping and Delivery: Newegg offers a variety of shipping options, with costs that are reasonable. Packaging quality is consistently good, protecting items during transit. Delivery is timely, and tracking information is provided to keep customers informed.

Payment Options and Security: A range of payment methods is accepted, including credit cards, PayPal, and Bitcoin. Financing and credit options are available for larger purchases. Newegg takes data protection seriously, with encryption and security measures in place to protect customer information.

User Experience and Reviews: The site features real customer testimonials, and the reviews appear authentic. Newegg seems to respond to negative feedback, indicating a commitment to customer satisfaction.

Loyalty Programs and Benefits: Newegg offers a rewards program that provides points for purchases, which can be redeemed for discounts on future orders. Member-exclusive offers and referral bonuses are also available, adding value for frequent shoppers.

Technical Support and Services: Warranty information is readily available for products sold. Technical assistance is accessible, and Newegg offers various service packages and extended support options for those who need them.

Community Engagement and Social Media Presence: Newegg maintains an active presence on social media platforms, engaging with customers and the tech community. They participate in community initiatives and events, contributing to a positive brand reputation and influence.

Environmental and Social Responsibility: Newegg demonstrates a commitment to environmental responsibility by offering eco-friendly practices, such as a recycling program for electronics. They also engage in corporate social responsibility initiatives, though specific details are less prominent on their website.

Business Transparency and Ethics: The company upholds clear policies and ethics, with transparency in its operations. Conflict resolution and fairness seem to be integral to their business practices, as evidenced by their customer service efforts.

Innovation and Market Presence: Newegg adapts well to market trends and is known for embracing technological advancements. They have received industry awards and recognition, solidifying their presence in the market as an innovative leader.

Overall Satisfaction and Recommendations: Overall, Newegg is a trustworthy and reliable retailer that offers a comprehensive range of products, competitive pricing, and good customer service. While there are occasional cons, such as out-of-stock items or shipping delays, the pros far outweigh them. Newegg comes highly recommended for those in search of tech products and electronics.

How to file a complaint about Newegg?

Here is a guide on how to file a complaint about Newegg on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account or create a new one if you don't have an account yet.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Newegg in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Newegg, including key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint about Newegg on ComplaintsBoard.com.

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Contact Newegg customer service

Phone numbers

+31 807 1513900 +1 (800) 390-1119 More phone numbers

Website

www.newegg.com

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