NewChic
reviews and complaints

Ordered a pair of Socofy Retro boots on 9 December 2017. Order [protected]
Received an email which informed me order was shipped on 8 January 2018 with tracking number LZ006559481CN.
Have not received order yet date 28 January 2018.
I am not happy Jan! Will never order from newchic again and will let people know via internet.
If you are an illigit business I am sure you can track this.
Very unsatisfied customer
Sonja Friday

i order shoes total 45.30 and they were wrong size request refund bu they told me i had to pay for shipping.well shipping will cost is 56.00 to go back to them so im paying shipping twice and got nothin to show, my order total was 45.00 and if i pay for shipping.it cost more then my items i order scam, ripoffs on all level i oder these shoes 12/12/17 and finally came a month later.the quality were poor sizes way to small for a 9.they tell you to order a size up so i wear 7/1/2 but i order a 9 and it wayyyy to small, , never no more nc

I received my credit card statement and there are two charges that are unknown:
I have never heard of your company and two charges are unrecognized.
Mastercard
12/26/2017 for $35.69
010/06/2018 for $36.12
LAST 4 DIGITS OF THE CARD 3634
requesting copy of sales receipt or a refund
THere is no history of dealing with this company and i fear the credit card has been hacked.
C Stolar

DO NOT WASTE YOUR MONEY!
First of all, I ordered because they had all 5 star reviews but it's clear to me now they are fake. There are only 8 of them plus after I submitted my 1 star rating, it was not posted!
The bra itself was terrible quality, we ordered a size 40C and it was way too small. Too small for my daughter who wears 36C!
Very frustrating... DO NOT WASTE YOUR MONEY!

I ordered a shoulder bag and put it on my charge card. I lost the order number but my name is Diana Konstantakos. I noticed it has already been paid by my credit card, but I have not received it. Can you help me out? Could you also send me my order number. Once again, Diana Konstantakos, St. Petersburg, FL 33708.

If you cannot send me what I paid for, please credit my Visa card. Thank you for your assistance.

Hi,

I ordered this bag several weeks ago only to find that it was scheduled to go to a different address than the one that was given. I sent an e-mail over a week ago and have received no response. Today I waited in que for an online chat. The customer representative, Sky, was unhelpful, did not answer my questions, and eventually cut the connection.

Sending the order to the wrong address was entirely Newchic's fault. The package is lost. Please refund my money in full immediately.

Thank you,

Jeff High

To Customer Service
This is to express my displeasure at the delivery that I received. I do not live in the US so I used the address of my friend for the delivery. And she is just informing me of arrival. The shoes are not the correct US 11 size. They are supposedly US 11 but they are small. What kind of sizing does your company use?! Chinese? I am not small like the Chinese! I am African! And my size is US 11.

Ordered 20/11.17. I could not understand why you quoted the price in Danish Kroner and queried this with you but received no reply.
shipped according to your email 21/11/17
This garment has Not arrived. I contacted the Spanish postal service who tell me it has not arrived in their network
You have always been so good with the items I have ordered I can't imagine what has gone wrong this time.
If there has been some problem with shipping could you please re-send Urgently. I had hoped to have this set for a business dinner in Cuba on 25th.
Nina Johnson-Perry

I placed an order for 3 mickey mouse shaped pursues on Dec 10th. I was charged right away and received a confirmation stating that my items had been shipped out and would arrive in 7-10 business days. Its now Jan 6th and I still have not received anything! I tried to contact customer support varies times and wrote several emails, no response was ever received. Their phone contact never goes through and at this point I thinking this site is a scam! Ill never purchase from them again and will continue to write bad reviews.

I placed an order on the 16th December and cancelled on the same day after paying the full price and shipping charges. I was then told I would be refunded the full amount. There was no activity on my refund and I have used the live chat service many times to get in touch and enquire about my refund. Just a few days ago I noticed the status on the order that I cancelled had been changed to "refunded" however, I have not seen any money come into my bank account. I want my money back.

The order number is: [protected]

I just placed an order for first time customer I should have discount coupon which was 15% then showed me 20% off but when I placed the order there was no option to put the discount and you charged me the price without my discount which I supposed to have as I am first time buyer. Second I read all the comment about you and all of them is written you are scam and you are fake and not real or you s being wrong items to customers. So I would like my discount to be added to my order as first time order from you or I want my money refunded please. Looking forward hearing from you .

My name is Christine Kimball and several weeks ago I ordered the Waterproof Fur Lining Flat Snow Boots in Purple and I still haven't received them. The order number is: # [protected]. Back on December 18, 2017 I received an e-mail stating that they shipped out on the 18th of December and I still don't have them. Thank you and have a nice day!

Christine Kimball
6042 Beaver Run Road SW
Pataskala, OH 43062

P. S. They were charged to my credit card.

Purchased some bras from this company. They are poorly made and only about half of the U.S. size they were supposed to match, so don't even come close to fitting. All packing information is in Chinese, so unable to read or verify any of it. Although I explained all of this courteously to the company, they would not do anything except tell me to send them back to China at my own expense, then they would decide if they would refund or replace. At least the bras were inexpensive, but the product and the service reflect this--I guess you get what you pay for, especially from this company. I have bought things online from all over the world and have NEVER had this problem with another company. I strongly recommend that you DO NOT purchase form thsi company!

I had added a number of items to my "Bag" (Shopping Cart) and a message appeared stating "Order €3.71 more to receive €21.91 discount". I added an item worth €3.77 but the discount was not reflected in my final total. When I contacted customer service via Live Chat, I received no solution to the issue of false discount advertising and was told there was nothing they could do. I was advised to contact an email address who would then refer to the "seller". I thought NewChic was the seller. Discounts advertised if you purchase more but these discounts are not honoured and there is no solution other than "Sorry for the inconvenience". Very disappointing! I will be looking elsewhere to spend my money!

I was on a chat with one of your people and she "camping" was her name. She told me I would get an email in 24hours. It has been that time and I haven't received one yet? I received a moon lamp for Christmas and it didn't have a usb cord for chargeing. I looked at all my cords to see if I hsd one that would fit. I found one and plugged it in it came on, then about 2or3 minutes it turned off and it hasn't worked since. So my compliant is I have a moon lamp that did not come with a charging cord and doesn't seem to work at all. I have bought things from, new chic before and haven't had any problems. Camping said she couldn't help me but I will get an email today. It has been 24 hours and still no email. This has been so upsetting that I would please want you to issue a refund to the card that purchased it. I will send it back or do what I need to, to receive a working lamp or a refund. Please let me know what I need to do! I am so upset about this and way it's being handled. So please get back to me with a solution, please?

I recently (November 11, 2017) purchased a pair of shoes from this Chinese Company. They arrived about 6 weeks later after I was immediately billed for $39.74. They are extremely poorly made and arrived damaged. I emailed a picture to customer service and was told to keep them and they would issue a $15.00 credit. I told them again they were damaged and send me a return label, I do not want them.I am now fighting with them for a credit and will file a dispute with my credit card. DO NOT ORDER FROM THEM.

On 12/08 I purchased the vintage floral boot and as of today 12/23 I have not received them . Amount paid to newchic on 12/09 was $64.28 . Invoice number is [protected] . The arrival time is way to long and not acceptable. Please find my boots and make sure they have been shipped . Please get back to me in a reasonable amount of time. I expect to hear from you soon

I made a payment of £17.82 to you on 11th October. To date I have not had a delivery or any date to expect delivery.
Invoice ID [protected].
The cost of the shoes is £12.77, there is no charge against postage and packing or insurance so could you explain why I am paying an extra £4.95.
Your help to settle this matter would be appreciated.
I do hope this email is read and acted upon as I feel I have given plenty of time to either hear from you about any delivery problems or a despatch date.

I purchased a men's wool coat on 12/6 and the money was deducted from my checking account but I have received no email confirming me of the order going thru or of shipment. Today is 12/19. If the item will not be here by 12/25 I want a refund.
I've enclosed a picture of the item and it has the order number and confirmation of the funds being deducted.