NewChic
reviews and complaints

my lace shoes which were ordered on the 16th April still hasnt arrived, -the number of product is as follows:- sku555496

i dont know what the problem is- the last time it was due to the weather now im told because of the holidays in CHina. its still not an excuse - i have ordered from you before and never had trouble... At the same time i order something from another company and already received this- whats your resaon now----i ordered the shoes because i liked them and i need them My order number is :- [protected]

I sent an email 4 days ago and nobody has had the decency to contact me or respond or explain ever since placing my order in April.

I placed an order on 16 April 2017 and it was shipped on the 25 April 2017. I need information and assistance in tracking my parcel that was last updated on 11 March at 10:17am to be out for delivery with Echo. It is now June and I have had no update nor has one gotten back to me with regards to my parcel. It should have been delivered already, worse because there's absolutely NO UPDATE FOR APRIL AND MAY!

WHERE IS MY PARCEL?

Don't tell me to liaise with the carrier or courier company because I've sent them the exact same email. Should this issue not be resolved and should I not have my bag by next week 9 June 2017, I want a refund and cancellation of my order. You can't tell me it takes 2 months for no update on order status. Even the dates don't make sense if order was placed in April but carrier shows March.

You guys seriously have a lot of explaining and investigation to do. I WANT ANSWERS WHERE MY ORDER IS!

Ordered them over 6 weeks ago paid on PayPal via Pinterest advert !
Still awaiting delivery needed for upcoming
Holiday at end of June ! I was under the impression it would be only week or Two delivery could you please look into this order and inform me when it will be leaving your premises ? There are some nice other shoes I am interested in and my wife was impresssed with the quality also .
Thank you

I was charged $51 for 4 bouquets of red silk roses. This purchase was made April 18, 2017 and I never revived the item or a confirmation email. The order number is [protected]. I tried logging on and it says I haven't signed up but then when I try signing up it says the account already exists. Please email me at [protected]@hotmail.com and send me confirmation as well as a tracking order. If I do not receive the order this will be reported.

Seller's transaction ID: 1JK866026C616544G

Transaction date: April 5, 2017

Transaction amount: -$33.65 USD

Your transaction ID: 9DV46945CU8283507
The shoes that I have ordered came 1 size too big and after long back and force with requests to send to photograph shoes email photo back to them- silence for 4 weeks.I only wanted to exchange for a proper size. I had to involve PayPal in order to resolve it. Now is a tricky part- PayPal will refund money and I have to send shoes back to China. Cost of the shipping is as much as cost of the shoes.

I would like to return them. Do not fit at all. The cups are​ different sizes. I ordered different sizes as it says on there to order larger I did order larger and they still don't fit correctly. I ordered two different colors which were very nice I like the print on them the lease and everything but the fit does not work. I would like the money returned to my Paypal account a credit please would be nice.

I ordered 3 bras and haven't received nothing. order date was 04/18/2017, Order number is #[protected]. SKU451108 total amount charged 45.91. I want my money back or send my order overnight, I am extremely upset you have not sent me what I paid for, if I don't receive my order I am reporting this to the better business bureau. I have a copy of your receipt that you sent me. Please rectify this problem immediately.

I order four pairs of shoes and mini backpack which was just delivered to me. Three weeks ago I received a message saying that they did not have what I orders. I even received an e-mail three weeks ago showing me pictures of items I did not place I cancel the order. But yet I received shoes that your company did not have. Why send the order if you did not have it in the first place. I would like to return the package and need further information on how to return and receive my refund. I am only keeping one pair of the shoes purchase. My name is Michele Dunn my address is 1348 Ames Place NeE, Washington DC, 20002 my email is m.[protected]@gmail.com

I paid extra for "expedited delivery" and then waited nearly a month for the item to arrive. When the item finally arrived I discovered that it was a fake/knockoff item and moreover it was second hand. Most of the lining was ripped and torn away from the jacket, it was covered in scuff marks and the shape was not as indicated on the site, ie - it's been stretched out of shape out of prior use. NewChic refused to acknowledge any responsibility. After I contacted them, they waited over 14 days to reply to me and then in their reply stated "Sorry you've gone over the 14 days in which you're allowed to raise any issues"

I'm in the middle of trying to rectify the issue with PayPal, but they're expecting me to pay for the return delivery myself, which is £40. Meaning that the amount I'd have left over from my refund would be meaningless. Avoid at all costs!

Received my order and a few days later I received another order I do not know how the second order went through! What can I do, I received a message on line to contact you with the info, so here it is! Thank you Liz Swartz. My e mail is [protected]@ yahoo.com. The invoice numbers are [protected] and [protected]. If there is any way I can contact you by phone I would appreciate it, Both orders were made on 4/18/2017. I ordered 2. card holders and I loved them, but I sure do not need 4 of them!

Still I didn't receive my ordered item for following payment details

Paid on 18 March 2017

You'll see "PAYPAL *NEWCHICCOMP" on your card statement.
Exchange rate
61, 71 QAR = 16, 30 $ USD
1 QAR = 0, 26 USD
Ship to
Chandana Kankanam Arachchige
PMS Site Office
Doha
Qatar
23242
Transaction ID
9C512092D50246201
Seller info
NEWCHIC COMPANY LIMITED
Invoice ID
[protected]
Purchase details
Item amount11, 93 $
Total16, 30 $

It states my package should arrive Between 7-20 days but it has been over 60. I've reported this to Newchic customer service and there have been no solutions offered. If this problem is not sorted out i will be forced to report this website for fraudulent activities, and vouch to have it removed from app stores for their illegal scamming and businesses.

I ordered 2 bras from New Chic about 2 months ago and money taken out of my bank but never received .
Comments said bras run small. PLEASE send me my bras in 44DD asap.
This complaint is short and to the point.
I ordered the lacy deep plunge bras and anyone reading this complaint will be able to understand. As for it being 350 characters that is just stupid!

I have tried to contact New chic several times...live chat is not reacting and I have received no info via email about an order placed Feb25. Please let me know what the heck is going on?
Order number...[protected]
Email...[protected]@hotmail.com
NC49298927
March 17, 2017 the payment cleared my bank
Get to the bottom of this
This is an order of purses I intend as gifts

I placed my order of February 12 2017. Shipping stated up to 20 days. I have tried neumerous times to check tracking but it is always down with an error. I have tried the online chat but it states its for pre-orders as does the contact us area. There is no contact infor for those who have an issue with an order. But here it is April 3rd and i still have not received it and with no email or communication to explain to me why. If i dont receive it by end of this week I'll be seeking a refund!

NewChic took 29.00 dollars out of my checking account for a pair of sneakers that they never sent me. They also never sent me a receipt via e-mail or any other way even though they required my email address to make the purchase. When I tried to find their contact information, it was incredibly lacking. No phone number, no email address. Nothing. I've also seen numerous other complaints about this faux company. The only evidence I have that I purchased these is my online checking account that recorded that NewChic withdrew 29.00 dollars out. Never will I order from here again.

Received a pair of slip on sneakers, SKU532228, when they arrived they were squashed as they had been despatched in a bag from China (not a good idea), and they were covered in untrimmed cotton threads. Totally unacceptable quality. I emailed you and got a reply telling me to use scissors to finish the shoes!

I have asked Ashley in customer service via email for a full refund, but she is now ignoring my emails. Perhaps you can help.

My order number is [protected] and you have my email address. PLease do something to restore your reputation, because from the reviews I read it is somewhat variable.

Thank you.

Who gave your company permission to take out .85 for some international fee? I will be disputing this fee, because I didn't authorize it! You leave no legal/legit customer service number that as customers we can call & talk to an employee. This was and will be my last time ordering from this sketchy company! U have more bad reviews, then good & I will be posting a very, very negative one!

These eye masks were ordered on 31st Dec 2016. I have waited for over a month for them to be delivered. I received the email asking me to check the address which is 24, Foreman way, Crowland, PE60DJ. This is correct. I have also checked with the local post office, the parcel is not there either . This is the second email I have sent in reply to yours. Many thanks Julia Drewery. Order number [protected].

Invoice ID# [protected]

Transaction ID# 4JL632539T988135B

I purchased a pair of woman's snow boots, the size was american size 10.
I need to return them for a possible refund or for an american size 11.

My daughter loved the boots but they were just a bit too small.

Could you help me in returning the merchandise and replacing it with either e refund or a boot of the american size 11.