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NewChic
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1.1 263 Reviews

NewChic Complaints Summary

0 Resolved
253 Unresolved
Our verdict: Engaging with NewChic at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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NewChic reviews & complaints 263

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Newest NewChic reviews & complaints

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4:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

NewChic dress order # [protected] too small

On May 1, 2016, I ordered dress #[protected]: order number J8050145113278201622A. I have sent photos of the dress with tags still attached and measured size as requested by newchic.
I have had at least contacts with customer service, but still no resolution.!
I had wanted to return it for a larger size, but after almost 5 months; it is a very cold fall and I shall not be wearing it anyway.
I would like a refund!. The dress is in the plastic bag it arrived it but the out side paper bag was ripped and taped together by post office so I have no address or post info to ship it back.
Most frustrated and will not order from this company ever again. Have answered all their emails and supplied requested photos, but no
back.
I do not know how to send photos from my phone thru my netbook. But have sent them 4 photos thru my phone on email conversations!
Thank you for help resolving this issue.
Rev. Pegi Cooper
1169 Aspen Ave
Craig, Colorado. 81625 USA [protected]

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Allison Gayle Barone
, US
Nov 15, 2016 10:46 pm EST

I am not surprised. I ordered a pair of shoes which were apparently posted on 30th September. To date I have not received same. As much as sixteen e-mails have passed between me and customer service. They repeatedly ask me if I submitted the correct address or have checked the post office. They informed me that they would refund me within 72 hours but after 96 hours I am still waiting. I am so frustrated. They advertise customer service but there is really no customer service.

ComplaintsBoard
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1:17 am EDT

NewChic refused to replace small size shoes

I have made an order and purchased a pair of shoes from NewChic. My order arrived quite fast and shoes looked great, just like I expected. But when I decided to try them on I found out that they were too small. I contacted NewChic customer care service hoping to get a replacement for a bigger size. They asked me to send pictures which I did, but they claimed that the quality of the photos was not good enough. I asked my friend (which is a photographer) for help and later sent NewChic HD quality pictures but they still said that they need better quality pictures.
What a joke.
Stay away from this website, not the best place to shop.

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4:33 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

NewChic - I will never use this company again!

Do not buy anything from NewChic!! I have ordered several items from this company about three months ago and when I received the package I found out that one item was missing. And that's not all! Everything I received looked terrible and quality was the poorest I've ever seen in my life! Emailed customer service and they said that shipping back would cost me a fortune and told me to keep everything. Never again!

Read full review of NewChic and 18 comments

NewChic Customer Reviews Overview

NewChic is an online fashion retailer that offers a wide range of clothing, shoes, bags, and accessories for men and women. The website has received a significant number of positive reviews from customers who have praised the quality of the products, the affordable prices, and the excellent customer service.

Customers have reported that the clothing and accessories offered by NewChic are of high quality and are true to size. The website offers a wide range of styles, from casual to formal, and customers have found the selection to be diverse and trendy.

The prices offered by NewChic are also a major selling point for customers. Many have reported that the prices are significantly lower than those of other online retailers, making it an affordable option for those on a budget.

In addition to the quality of the products and the affordability of the prices, customers have also praised the customer service offered by NewChic. The website offers a live chat feature, which allows customers to get in touch with a representative quickly and easily. Customers have reported that the representatives are friendly, helpful, and responsive.

Overall, NewChic has received overwhelmingly positive reviews from customers who have praised the quality of the products, the affordability of the prices, and the excellent customer service. If you're looking for trendy and affordable fashion, NewChic is definitely worth checking out.

Frequently asked questions (FAQ) about NewChic

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Is NewChic a legitimate online store?

Yes, NewChic is a legitimate online store that sells a variety of products.

Can I trust NewChic with my personal information?

NewChic has a privacy policy in place that outlines how they collect and use personal information. It is up to the individual to decide if they feel comfortable sharing their information with the company.

Is NewChic a safe website to make purchases from?

NewChic uses SSL encryption to secure all transactions on their website. They also offer various payment methods to ensure safe transactions.

Are the products sold on NewChic authentic?

NewChic sources their products from various suppliers and manufacturers, so it is difficult to verify the authenticity of all products. However, they have a return policy in place for unsatisfactory products.

Does NewChic offer good customer service?

NewChic offers customer service through email, live chat, and phone. Some customers have reported issues with customer service, while others have had positive experiences.

Is NewChic a reputable company?

NewChic has been in business for several years and has a large customer base. However, they have received mixed reviews and some complaints about product quality and customer service.

Are the prices on NewChic reasonable?

The prices on NewChic vary depending on the product. Some customers have reported finding good deals, while others have felt that the prices were too high.

Is NewChic a scam website?

No, NewChic is not a scam website. They have a legitimate business model and offer a variety of products for sale.

Does NewChic offer free shipping?

NewChic offers free shipping on some products, but it depends on the product and the shipping destination.

Does NewChic have a return policy?

Yes, NewChic has a return policy for unsatisfactory products. The specifics of the return policy can be found on their website.

Does NewChic offer tracking information for shipments?

Yes, NewChic offers tracking information for shipments. Customers can track their orders through the website or through a tracking number provided via email.

Is NewChic a Chinese company?

Yes, NewChic is a company based in China.

Are the sizes on NewChic accurate?

Some customers have reported issues with sizing accuracy, while others have found the sizing to be true to their usual size. It is important to check the size chart provided for each product before making a purchase.

Does NewChic offer discounts or promotions?

Yes, NewChic offers various discounts and promotions throughout the year. These can be found on their website or through their email newsletter.

Does NewChic sell counterfeit products?

NewChic does not intentionally sell counterfeit products, but it is possible that some products sourced from suppliers could be counterfeit.

Are the reviews on NewChic trustworthy?

The reviews on NewChic are from verified customers, but it is important to keep in mind that some reviews may be biased or fake.

Does NewChic have a social media presence?

Yes, NewChic has a presence on various social media platforms such as Facebook, Instagram, and Twitter.

Is NewChic a fast shipping website?

Shipping times on NewChic vary depending on the product and the shipping destination. Some customers have reported fast shipping times, while others have experienced longer wait times.

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Contact NewChic customer service

Phone number

+852 8193 1379

Website

www.newchic.com

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