NewChic reviews & complaints 263
Keywords
customer service quality order refund website experience items delivery product shipping package shoes disaster size stock color clothes design look returnNewest NewChic reviews & complaints
dress order # [protected] too small
On May 1, 2016, I ordered dress #[protected]: order number J8050145113278201622A. I have sent photos of the dress with tags still attached and measured size as requested by newchic.
I have had at least contacts with customer service, but still no resolution.!
I had wanted to return it for a larger size, but after almost 5 months; it is a very cold fall and I shall not be wearing it anyway.
I would like a refund!. The dress is in the plastic bag it arrived it but the out side paper bag was ripped and taped together by post office so I have no address or post info to ship it back.
Most frustrated and will not order from this company ever again. Have answered all their emails and supplied requested photos, but no
back.
I do not know how to send photos from my phone thru my netbook. But have sent them 4 photos thru my phone on email conversations!
Thank you for help resolving this issue.
Rev. Pegi Cooper
1169 Aspen Ave
Craig, Colorado. 81625 USA [protected]
refused to replace small size shoes
I have made an order and purchased a pair of shoes from NewChic. My order arrived quite fast and shoes looked great, just like I expected. But when I decided to try them on I found out that they were too small. I contacted NewChic customer care service hoping to get a replacement for a bigger size. They asked me to send pictures which I did, but they claimed that the quality of the photos was not good enough. I asked my friend (which is a photographer) for help and later sent NewChic HD quality pictures but they still said that they need better quality pictures.
What a joke.
Stay away from this website, not the best place to shop.
NewChic - I will never use this company again!
Do not buy anything from NewChic!! I have ordered several items from this company about three months ago and when I received the package I found out that one item was missing. And that's not all! Everything I received looked terrible and quality was the poorest I've ever seen in my life! Emailed customer service and they said that shipping back would cost me a fortune and told me to keep everything. Never again!
Read full review of NewChic and 18 commentsNewChic Customer Reviews Overview
Customers have reported that the clothing and accessories offered by NewChic are of high quality and are true to size. The website offers a wide range of styles, from casual to formal, and customers have found the selection to be diverse and trendy.
The prices offered by NewChic are also a major selling point for customers. Many have reported that the prices are significantly lower than those of other online retailers, making it an affordable option for those on a budget.
In addition to the quality of the products and the affordability of the prices, customers have also praised the customer service offered by NewChic. The website offers a live chat feature, which allows customers to get in touch with a representative quickly and easily. Customers have reported that the representatives are friendly, helpful, and responsive.
Overall, NewChic has received overwhelmingly positive reviews from customers who have praised the quality of the products, the affordability of the prices, and the excellent customer service. If you're looking for trendy and affordable fashion, NewChic is definitely worth checking out.
Frequently asked questions (FAQ) about NewChic
Yes, NewChic is a legitimate online store that sells a variety of products.
NewChic has a privacy policy in place that outlines how they collect and use personal information. It is up to the individual to decide if they feel comfortable sharing their information with the company.
NewChic uses SSL encryption to secure all transactions on their website. They also offer various payment methods to ensure safe transactions.
NewChic sources their products from various suppliers and manufacturers, so it is difficult to verify the authenticity of all products. However, they have a return policy in place for unsatisfactory products.
NewChic offers customer service through email, live chat, and phone. Some customers have reported issues with customer service, while others have had positive experiences.
NewChic has been in business for several years and has a large customer base. However, they have received mixed reviews and some complaints about product quality and customer service.
The prices on NewChic vary depending on the product. Some customers have reported finding good deals, while others have felt that the prices were too high.
No, NewChic is not a scam website. They have a legitimate business model and offer a variety of products for sale.
NewChic offers free shipping on some products, but it depends on the product and the shipping destination.
Yes, NewChic has a return policy for unsatisfactory products. The specifics of the return policy can be found on their website.
Yes, NewChic offers tracking information for shipments. Customers can track their orders through the website or through a tracking number provided via email.
Yes, NewChic is a company based in China.
Some customers have reported issues with sizing accuracy, while others have found the sizing to be true to their usual size. It is important to check the size chart provided for each product before making a purchase.
Yes, NewChic offers various discounts and promotions throughout the year. These can be found on their website or through their email newsletter.
NewChic does not intentionally sell counterfeit products, but it is possible that some products sourced from suppliers could be counterfeit.
The reviews on NewChic are from verified customers, but it is important to keep in mind that some reviews may be biased or fake.
Yes, NewChic has a presence on various social media platforms such as Facebook, Instagram, and Twitter.
Shipping times on NewChic vary depending on the product and the shipping destination. Some customers have reported fast shipping times, while others have experienced longer wait times.
Contact NewChic customer service
Phone number
+852 8193 1379Website
www.newchic.comMost discussed NewChic complaints
I will never use this company again!Recent comments about NewChic company
"vionic" sandalsYour Voice Matters: Our Commitment to Genuine Reviews
At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.
ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.
ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.
We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.
ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.
Is ComplaintsBoard.com associated with NewChic?
ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with NewChic Customer Service. Initial NewChic complaints should be directed to their team directly. You can find contact details for NewChic above.
ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.
Use this comments board to leave complaints and reviews about NewChic. Discuss the issues you have had with NewChic and work with their customer service team to find a resolution.
I am not surprised. I ordered a pair of shoes which were apparently posted on 30th September. To date I have not received same. As much as sixteen e-mails have passed between me and customer service. They repeatedly ask me if I submitted the correct address or have checked the post office. They informed me that they would refund me within 72 hours but after 96 hours I am still waiting. I am so frustrated. They advertise customer service but there is really no customer service.