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NewChic
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1.1 263 Reviews

NewChic Complaints Summary

0 Resolved
253 Unresolved
Our verdict: Engaging with NewChic at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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NewChic reviews & complaints 263

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Newest NewChic reviews & complaints

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H
11:56 am EDT

NewChic refund process

I have ordered clothes with order nbr [protected] and already paid thru bank transfer. Yet by mistake in sipping order it was tagged as COD. I have chatted with CS and he confirmed that newchic already received my money.
But in order to have it refunded, i have to submit payment receipt when I pay for this order. Of course I don't have it because I don't want to receive and pay again for something I already paid.
This is so frustrating and I am very upset about this

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M
11:27 am EDT

NewChic refund not received

I ordered 2 items at once. Order:no.[protected]. The 1st item was delivered so long. The other item with shipping order: [protected] was canceled after I waited for more than a week. I asked for refund and it has been almost a month, I haven't received my refund amount. They said they will send an email of my refund process, it has been almost a month but I haven't received any email from them regarding the refund.
Their customer service chat seems to be a robot. So, it's completely useless to chat with them. Just stay away from newchic, their products are being sold on thousands of other online stores. Their price is also not competitive.

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C
8:13 am EDT

NewChic cannot get into my account

I placed an order with Newchic for a tunic for my daughter. I thought it was odd that there is no way to track the package. I wanted to log in to may account so I could remove my personal information but I forgot my password. There is a password reset option on their site but when they send the link by e-mail, the link is not highlighted so it can be clicked on. They do not respond to e-mails either

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9:20 am EST
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NewChic men pure color leather slip resistant slip on casual shoes

I ordered this shoe from New Chic on 2019-02-10 and paid $14.95 For expedited shipping (5-8 business days). They took approx 10 days for the item to be shipped. I received a confirmation email on 2019-02-22 That my order has been shipped on 2019-02-21. I kept on waiting however when until today i.e. March 3, 2019, I didnt receive the shipment, I asked New Chic customer service and they sent me new email that my order has been shipped on 2019-03-03 (means today).
This is totally new information and against their claims and shipping standards. I paid for expedited shipping and hence my order should have reached within 5-8 business days after the order was shipped. Since my order they have provided wrong information and now again sending wrong information for 2nd time - which shows their malfeasance.
I am attaching their both emails for your reference please.

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7:33 am EST
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NewChic lack of transparency

As a user experience designer, the one thing I implement in all of my journey's is transparency, the one thing you don't do as the website is offer transparency.

Point one.

Making an order. Go through and pay, most of the products have been removed from the cart, because it's not transparent what is promotional and what isn't. So you're forcing customers to enter into a payment journey once again.

Point two.

When you've made the order, there is nowhere to cancel the order, even though on your website in the help section, you say there are.

Point three.

You send emails saying that items have been shipped, forcing you not to able to cancel orders. Then two days later you say the orders have been shipped.

Point four.

You buy goods from your company in good faith only to be told that you don't have the stock. This is theft and misrepresentation.

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A
2:12 pm EST

NewChic order #61310762

Please cancel this order and refund my payment of US$61.23. I did not receive my previous order for these products thereby making this order a double order. I now know that my previous order is being delivered in the next few days. I'm so sorry that I did not wait long enough for the previous order to arrive here. I expect that my refund of US$ 61.23 be promptly applied to my credit card.

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1:28 pm EST

NewChic about my order [protected]

Mister,
My NC: [protected] (sorry for my language, i'm french)
I order the 29/11/2018 for a price of 59.84 euros, I never received my order at my adress.
Nothing in my box letter, no paper, nobody comes or call me that I have un package.
I called you and someone tell me that it was distribuated on the 02/january, at what person, at what adress? no reponse.
I'm very disappointed, it was my first command, so please, I demand you to find a solution, it's not my fault, I think the postal not do his job very well, so, give me the remboursement or send me the order that I did'nt receive.

I hope you 'll give me satisfaction.

Thank you. Have a good day.

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A
10:37 am EST

NewChic multi pockets hooded jacket

Sku 495365 thicken multi pockets hooded jacket $52.61 tracking number rx893847985cn.. It was shipped on dec.04, 2018 still have not received it. When I look it up it reads thet it is in transit on dec.11, 2018 so where is it it was shipped by air parcel register, cant find out where and when I will get it.$52.61 was taken out of my bank account and for me that is a lot of money nowdays.?
I can be reached at [protected]@yahoo.com or [protected]

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Update by Arden Hall
Jan 07, 2019 10:50 am EST

Don't know where it is.tracking # RX893847985CN by Air Parcel Register

Update by Arden Hall
Jan 07, 2019 11:02 am EST

Beware with Newchic

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A
10:09 am EST

NewChic commande non reçu

Monsieur j'ai passé la commande numéro [protected] le 03 décembre 2018 ( j'ai commandé deux soutiens gorge) et je n'ai jamais reçu mon colis ! Mon adresse est le suivant MME ABDOU ALI Nahad 9 bis avenue Gallieni 4 eme étage Porte D, 77000 MELUN . MONSIEUR JE VOUS PRIE DE BIEN VOULOIR ME FAIRE PARVENIR MON COLIS DE TOUTE URGENCE CAR JE N'ARRIVE PAS À VOUS CONTACTER PAR TÉLÉPHONE.DANS L'ATTENTE JE VOUS REMERCIE D'AVANCE.

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O
3:14 pm EST

NewChic my order didn't arrive as stated.

I placed a order for shoes on 12-07-18, was to arrive on 12-17-18, have not arrived. was charged, but no order. Ollie Anderson 24035 badger springs trail, Moreno valley. ca. 92557 please e-mail me about my order.can you tell me what happen are you going to send me my order if not will you please refund me my $78.78 as soon as possible. I trusted you, so now, please fulfill your word to me. I have order from you before an was very please with the order you seem to have a problem with filling orders for shoes. please help.

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Walter U. Gomez
, US
Jan 02, 2020 1:13 pm EST

I placed and order #[protected] on 26/12/2019 At 10;50:17 with an Order value US $53.85. To date, I have not received my purchase. If there is a problem with that order please refund my money and or re-ship my order. Please advise.
Menico Men Hand Stiching Vintage Microfiber Leather Boots.

ComplaintsBoard
S
12:10 pm EST

NewChic boots

ordered two pairs of boots and paid with my visa card. one pair came in. the other has not and I need these for Christmas. They took the money for both pairs out of my bank but no boots..
the invoice number is [protected]
Transaction number is 5w523520w50193018

If these aren't going to be shipped in the next 20 or 3 days Refund my Card!
I cant afford to pay for something I didn't get..
Please help!

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J
7:42 pm EST

NewChic order number: [protected]. men lace-up pu leather baseball, cap outdoor, winter warm dad, hat adjustable, cap. color: dark coffee. us$11.39.

Order was placed on November 16, 2018.
It was paid for from my Discover Card account.

Please refund payment or send me the cap that I ordered because it is getting colder down here in S/E Texas and I need it very much.

Thank you in advance for handling this matter.

James A. Solomon
30910 Oakbourne Road
Waller, Texas 77484

[protected] Order Number: [protected]

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L
4:20 am EST
Verified customer This complaint was posted by a verified customer. Learn more

NewChic shoes

I ordered 2 pars of shoes from belgium on November 2nd for an amount of 67.76 € which was output of my visa card. I did not have a confirmation of order and I since then do not have any more any news.
Can you check where is my order and send me a email with the delivery date.
Best regards,

Philippe LAMARCHE
162 route de Cruviers
30360 Saint Césaire de Gauzignan

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Richard Cunningham
, US
Nov 30, 2018 3:42 pm EST
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I have the same problem. A month ago I ordered a hat. NEWCHCK has my VISA card number, they've charged me, I received nothing in the way of confirmation. Still no hat. If I don't receive the hat in another week I plan to protest and also turn them in to the Fair Trade Commission.

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C
7:13 pm EST

NewChic shoe size

The two pairs of shoes that I ordered do not fit. I need to exchange for a larger shoe or a return of my money. My checking account was debited on 9/27/18. I did not receive the shoes until the third week in October. They were purchased for a trip that I am leaving for on the Nov, 20, 2018. Please ensure that I either get a refund of my money or an exchange of sizes before Christmas

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M
12:59 pm EDT

NewChic shoes/clothing

I was sent a size larger than I ordered. The order arrived without an invoice. Their email address shown on their website to ask their permission to return the product was returned as an invalid email address. The time limit to contact NEWCHIC is within two weeks. Their appears to be no customer service. The post office informed us it'd cost between $60-$80 to return the items.

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3:55 am EDT
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NewChic order #59

I ordered a pair of Brogini Forte Boots in size uk 6 on the 28th August 2018, order #59

I actually received two pairs of Sunglasses (Ray-ban or copies) despite the fact that the address label states shoes - sunglasses are not shoes !

This company seems to operate under various names

The website no longer has the Brogini Boots advertised if this is so I request a full refund

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Update by Yvonne Duke
Oct 08, 2018 3:59 am EDT

Apologies attached wrong photos

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Sabr
, US
Oct 27, 2018 10:25 pm EDT
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They sound a lot like justfashionnow.com
It cost me $24 to send something back to China
Can you believe that!? I was furious!

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M
10:44 am EDT

NewChic need to return shoes. I get no response asking for a return label

I received shoes that are the wrong size and don't fit, I need to return them but they won't reply to emails.

I would like to get the proper size or my money back as I like the shoes. I can't believe a company that seems to have nice looking and quality products would be so deaf to my complaints. I guess a real scam company that hopefully others won't fall for their untruthfullness.

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M
9:15 pm EDT

NewChic have not received my order

doing live chat with some one phone went dead my name is micheleParke 48 strathmore blvd. sarasota fl 34233 telephone [protected]. i want to ordermore shoes for christmas, everyone loves them. can you tell me when to expect mine? how long is shipping time?i can not get in touch with no one i am poor and do not get to by thing often.is this a scam. iwas going to order more but want to speak to a live person. i was on publishers clearing house when there add popped up. so i checked it out and bought a pair of beatiful shoes. do they work with pch? can you check this out for me.please.i would order more as every has picked out something.please let me know if its a scam, . who can i call to speak to live person? thank you very much. help!

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B
Barbara Gorny
, US
Dec 11, 2018 10:20 am EST

I ordered 3 pairs of shoes... 11/26... conf # in Bflo NY. I HAVE IT...
contact me at bgorn@juno.com...
I've been waiting over 2 weeks...
Plz call me. Or let me know when they are shipped ...ty

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Charmaine Abela
, US
Nov 12, 2018 12:39 am EST

i ordered a shoes and i already paid serial no is [protected].can you tell me what happened to my order pls

P
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patti schwoerer
, US
Oct 25, 2018 1:48 am EDT

I ordered some clothes in September and have not received them my tracking number is [protected] when I try to track this number it can not be located. please help me to find my order. patti schwoerer sun city center, florida 33573 usa

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Barbara Gorny
, US
Dec 11, 2018 10:04 am EST

Mine either. $110.00

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Patricia,Wolf
, US
Oct 11, 2018 3:54 pm EDT

I tracked my order [protected] it said it was, delivered to my P.O., box I did not reciev e my items if they were sent back because I had this problem once before and I was helped on live chat. Could you please forward my items to Patricia Wolf 716-724_County Road 104 Apt 3 B Loch Sheldrake New York . Thank You Sincerely Patricia Wolf

J
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Janice Powell
, US
Oct 06, 2018 9:27 am EDT

Have not received my order made and paid for on Sept. 2, 2018. I would really like to have the blouse or my money back.

ComplaintsBoard
B
4:56 pm EDT

NewChic did not receive product. 4 mickey ear lanyards.

On August 19, 2018, I ordered 4 Mickey ear lanyards and have not received any yet. The transaction # is 164267376V875430X, and invoice ID is [protected]. These were to be shipped to Doug Aamold at 3190 Highway 95 Lot 1333, Bullhead City, AZ 86442. I don't have a web address as I followed a link on Facebook, and paid through PayPal. At this time I am requesting a refund of my money. Thank you.

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S
2:18 pm EDT

NewChic clothing, shoes & acc.

I order 13 items shirts on large, was change for 3xl,
Under ware on medium, was change for 2xl
I ask to send me the correct size toll me the order was shipped, how was shipped on the same day? I order by 9: am and the email I received was at 9:10, no way the can be shipped on the same day in 10 minutes?
I ask to cancel the respond was the items was already ship (she was lying)
The only way to contact these people is on their chat side and refuse to provide me a phone number the only way to get my money back is wend I receive the shipman to sanded back on my own cost, do not have a return label for free and now I have to pay for the return and then I will be charge restoking feeds
They change the size on my purchases, they make the mistakes but now I have to pay?
Do not buy anything from this company is pure scam

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NewChic Customer Reviews Overview

NewChic is an online fashion retailer that offers a wide range of clothing, shoes, bags, and accessories for men and women. The website has received a significant number of positive reviews from customers who have praised the quality of the products, the affordable prices, and the excellent customer service.

Customers have reported that the clothing and accessories offered by NewChic are of high quality and are true to size. The website offers a wide range of styles, from casual to formal, and customers have found the selection to be diverse and trendy.

The prices offered by NewChic are also a major selling point for customers. Many have reported that the prices are significantly lower than those of other online retailers, making it an affordable option for those on a budget.

In addition to the quality of the products and the affordability of the prices, customers have also praised the customer service offered by NewChic. The website offers a live chat feature, which allows customers to get in touch with a representative quickly and easily. Customers have reported that the representatives are friendly, helpful, and responsive.

Overall, NewChic has received overwhelmingly positive reviews from customers who have praised the quality of the products, the affordability of the prices, and the excellent customer service. If you're looking for trendy and affordable fashion, NewChic is definitely worth checking out.

Frequently asked questions (FAQ) about NewChic

Expand Collapse all
Is NewChic a legitimate online store?

Yes, NewChic is a legitimate online store that sells a variety of products.

Can I trust NewChic with my personal information?

NewChic has a privacy policy in place that outlines how they collect and use personal information. It is up to the individual to decide if they feel comfortable sharing their information with the company.

Is NewChic a safe website to make purchases from?

NewChic uses SSL encryption to secure all transactions on their website. They also offer various payment methods to ensure safe transactions.

Are the products sold on NewChic authentic?

NewChic sources their products from various suppliers and manufacturers, so it is difficult to verify the authenticity of all products. However, they have a return policy in place for unsatisfactory products.

Does NewChic offer good customer service?

NewChic offers customer service through email, live chat, and phone. Some customers have reported issues with customer service, while others have had positive experiences.

Is NewChic a reputable company?

NewChic has been in business for several years and has a large customer base. However, they have received mixed reviews and some complaints about product quality and customer service.

Are the prices on NewChic reasonable?

The prices on NewChic vary depending on the product. Some customers have reported finding good deals, while others have felt that the prices were too high.

Is NewChic a scam website?

No, NewChic is not a scam website. They have a legitimate business model and offer a variety of products for sale.

Does NewChic offer free shipping?

NewChic offers free shipping on some products, but it depends on the product and the shipping destination.

Does NewChic have a return policy?

Yes, NewChic has a return policy for unsatisfactory products. The specifics of the return policy can be found on their website.

Does NewChic offer tracking information for shipments?

Yes, NewChic offers tracking information for shipments. Customers can track their orders through the website or through a tracking number provided via email.

Is NewChic a Chinese company?

Yes, NewChic is a company based in China.

Are the sizes on NewChic accurate?

Some customers have reported issues with sizing accuracy, while others have found the sizing to be true to their usual size. It is important to check the size chart provided for each product before making a purchase.

Does NewChic offer discounts or promotions?

Yes, NewChic offers various discounts and promotions throughout the year. These can be found on their website or through their email newsletter.

Does NewChic sell counterfeit products?

NewChic does not intentionally sell counterfeit products, but it is possible that some products sourced from suppliers could be counterfeit.

Are the reviews on NewChic trustworthy?

The reviews on NewChic are from verified customers, but it is important to keep in mind that some reviews may be biased or fake.

Does NewChic have a social media presence?

Yes, NewChic has a presence on various social media platforms such as Facebook, Instagram, and Twitter.

Is NewChic a fast shipping website?

Shipping times on NewChic vary depending on the product and the shipping destination. Some customers have reported fast shipping times, while others have experienced longer wait times.

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Contact NewChic customer service

Phone number

+852 8193 1379

Website

www.newchic.com

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