NewChic
reviews and complaints

I ordered 3 pair of gloves for my grandsons .I used the size chart provided by newchic and ordered size medium mens and the chart measured 8.5 inches around the palm to be medium. I received the gloves and they measure maybe 6 inches around the palm.from looking at the gloves I received I should have ordered at least a large or extra large. They may have fit. I was impressedwith the quality of the gloves but after waiting for their arrival, ordered on nov.14th rec. On Dec. 16th. Too late to exchange before Xmas and it saddens me because NewChics quality of service. My name is Tony Maynard 16361 clay county hwy. Red Boiling SpringsTennessee37150. Not enough time to reorder and make it delivered by Christmas.

I ordered a coat from Newchic order number [protected], received a message of I sufficient stock, yet again, I had the same problem from New Chic last year with a coat I had ordered, so am not happy at all, they 're t a form advising me with a button to press to say cancel or wait, but I cannot access it, and cannot contact New Chic to cancel my order yet again, they shouldn't advertise the coat if they don't have any to sell in my view, but my name is
Mrs Maureen Brook,
30, Greenwood,
Yardley,
Birmingham,
B25 8YU.

I JUST NEED TO CANCEL MY ORDER AND GET MY REFUND THANYOU

I ordered 8 bras following the size conversion chart precisely. None fit. I inquired about returning them and was told there is NO return policy. What I read on the website said if the product was not defective or the incorrect item that the shipping would need to be paid by me if I was returning. I initiated a chat asking if I could get a estimate on return shipping and was told that there was NO RETURN POLICY. This company is a fraud!

Order# [protected] SKU487766. I placed my order on November 11th 2017. I have not received my order as yet. Why has it taken so long? I would think customer satisfaction would be a priority on your list. I was thinking of ordering more items from your web site. (Consider this a test run) Your delivery time is way too long. I guess I will be shopping elsewhere.

I placed an order for a pair of Men's casual slip in shoes with non slip soles on 11/27/17. $33.00 was deducted from my bank account-As of today, 12/15/17, I still have not received them, and they were intended to be a Christmas gift! While your website alerts to production issues, it has still been 4 weeks and no shoes. Please advise how you choose to rectify this situation.

Thank you,

Becky Zimmerman

I Sent a payment of $44.81 USD to NEWCHIC COMPANY LIMITED.
on 02-Dec-2017 20:49:17 GMT+05:30
Receipt No: [protected]
Neither shoes received nor heard any thing from the company
balwinder singh, HNo 2506, sector-61
MOHALI, Punjab 160060 INDIA
MOB: 91-[protected]

Merchant information:
NEWCHIC COMPANY LIMITED
Description Unit price Qty Amount
Purchase from NEWCHIC COMPANY LIMITED $34.83 USD1 $34.83 USD
Discount: -$0.00 USD
Insurance: ----
Total: $44.81 USD
From amount: ₹3, 049.87 INR
To amount: $44.81 USD
Exchange rate: 1 INR = 0.0146924 USD

Receipt No: [protected]

USERNAME: sagarbalwinder
ID: 1672588

I bought this coat for size 3x. Got the coat and it's more like size 8. I want to return it but you never recontact me. Please call me so I can talk to you to respond. Sandy [protected]. Email is [protected]@yahoo.com.
Order # 82g04773f7116933l. How or where do i send the coat back.

Please call me or give me a tel number so I can talk to a human being. I'm getting frustrated.

ONE BAG HANDLE CAME OFF EACH BAG ON THE SAME SHOPPING . Stitching very weak . I WAS VERY LUCKY NOTHING BROKE . THE HANDLES NEED TO STONGER POSSIBLE WITH STUDS . Await your reply MALCOLM JOHN .

email/ [protected]@hotmail.co.uk

Mobile/ [protected]

Address/. Malcolm John
Flat 38 Customs House
16-22 Talbot Road
Port Talbot
Neath Port Talbot
SA13 1DT

On 11/9/2017 I ordered a pair of shoes 👞 Oder #[protected]. On 11/11/2017 I received an email stating you ran out of that shoe and offered me a refund or I can wait until they come in. I emailed back and stated I would still like to get the shoes. I checked in my account and found my account says I have not ordered anything and shows nothing about the shoes. I was told you were expecting delivery to you on 11/20/2017, I said that was fine I still want the shoes. Just what is the status on my order? I have charged my shoes on my Visa card. What is the status of my order?

hello, I'm interested in your products because I find them perfect for testing on my channel and I want if you want me to send a product to test it on my channel, I have more than 150, 000 views and more 1400 subscriber here is the link : goo.gl/Daz9Ks

My Information :
● Adress : (461) Ibn Rochd - Harhoura
● Street : Rés. Koudiat Moulouk IMB E APT 5
● Postal code : 12000
● City: Temara
● Country: Morocco

Thank you very much

To Whom It May Concern:

I received my package on Thursday November 2 and was not happy, the seams where the label showing the size on the left of the tongue flap is coming apart on both shoes. The shoes don't fit, I ordered a size 8 in U.S. and I measured the shoe and it appears to be a size 7 U.S. Also, there is no return label. Now I have to fine a box and spend additional money for a return shipment. I am very displeased with your services at this point. I would like to know what your company plans on doing about a refund or sending me some shoes that fit and are not torn. My biggest problem with your company, is that you don't disclose any information when ordering items; for an example when ordering shoes you need to up one size larger then what you ordered, it doesn't state that these items are coming from another country such as China, I didn't find out about these clauses until I returned to the site and started reading about your company. I think that your company misleads the customers and not honest in your advertising products. As I stated in my first e-mail to your company, if this order is not corrected I will contact family and friends not to use your services and notify the BBB. Order#[protected]. This is the original e-mail . I have sent out at least 5 e-mail and the latest email I sent out I haven't gotten a response.

This email was sent out on Nov 27, 2017, I'm sending this again, I would appreciate your immediate response. I am now dealing with a 2 month period when I still have not been satisfied with your company's lack of concern for a customer. I hope this is not how you do business. Either return my money or send a size 9 shoe.

On 11-11 I purchased the following and have not received any other confirmation or shipment information.

You sent a payment of $67.32 USD to NEWCHIC COMPANY LIMITED.

Nov 11, 2017 07:43:38 PST
Receipt No:[protected]
Hello Debra Anderson,

This charge will appear on your credit card statement as payment to PAYPAL *NEWCHICCOMP.

Merchant information:
NEWCHIC COMPANY LIMITED

Instructions to merchant:
None provided
Shipping information:
Debra Anderson
P O Box 278
Banks, OR 97106
United States
Shipping method:
Not specified
Description Unit price Qty Amount
Purchase from NEWCHIC COMPANY LIMITED $67.32 USD 1 $67.32 USD

Discount: -$0.00 USD
Shipping and handling: $12.99 USD
Insurance: ----
Total: $67.32 USD

I have received three pairs of shoes with the wrong size. I have used the table of the sizes on the site, which was wrong (the coordination with the Russian sizes). Already three weeks the service center (Angel and Morris) writes me completely inadequate letters, repeating the phrases that do not mean anything or repeating the questions I have answered already. I use internet shops frequently, and this is for the first time that I meet such awful service, which is below any critics. Their aim -- is not to work and to force the customer to refuse from his problem. I repeat, the table of the size was wrong. They have corrected it after my complain, I have a print screen of the previous, as I knew they will try to hide this mistake, but they don;t want to pay for the return and for the delivery. It was not my mistake.

I ordered a pair of boots on 9/29/17 and expected them within 21 days. On 10/30/17 I received an email stating the boots i ordered were on back order. Well they arrived today. I was so excited as they were a Christmas gift purchase for my daughter. I opened the package to discover I received two boots, each entirely different styles, different sizes AND different colors. They immediately offered me a refund and was told it would occur within 48-72 hours. Didnt even offer to send the correct item UNBELIEVABLE!

My name is Joseph Asiedu and I mad an order for a shoe on 14th November, 2017 but have still not received any order number or update of the purchase amount of (£32.50), including shipping, has gone out of my accounts.
My email is [protected]@hotmail.com.
I need urgent reply to this enquiry or immediate refund of my money.
Because I have not received any purchase information about this order, I am unable to give more information but I made the purchase on Tuesday, 14th November, 2017 on line.
Regards.

Dear Customer Service Persons,

I'm totally unhapy with the inivoicng and refound should be commited to refounded to my n e w OP Bank - Finland account.

Please, note that You should not use the Credit Card Number, which I have earlier used for my payments to You as my Bank adviced me to 'cut down' my previous Card and close my old Credit Card soonest after we realized Your or Your 'Fanny Bank' taking double payments from my Account!
The O-Bank warned me seriously about 'danger of fraud in this case'!

These are the fact bookings taken from my Account:

1. Refound done by' Paytrail' at October 7.. for EUR 67, 71 - Thank You for that!
As wel as I can undrstand this amouth of money sended back to me the eaelier 'falsh booked' bookings of...

October 18 - done by ' PTA ' Jiadise Chengu') CHN) pf EUR - 34, 99 and again teh same amouth by the same 'foult Bank' ' called 'PTA' 'Jiandise CHengu' (CHN) for EUR - 34, 99.

Based on above 'double bookings from my Op Ba

I bought a pair of black boots from your company. I really liked them when they arrived and they fitted well. first day I wore them was yesterday and the sole has split from the boot at the toe see attached picture of the boot ordered and split boot.

I would appreciate a replacement pair of boots or a refund so I can buy new boots.

My details are:
Kathryn MacDonald
13 The Poplars
Tullibody
FK10 2XG
Scotland
[protected]

I Ordered 2 pairs of shoes Oct. 22, 2017.Order # [protected]. I have NOT received the order up to. now, 11-14-17. Paid for by credit card in the amount of $ 78.84 . I Ordered 2 pairs of sneakers, one for me and one to be given as a gift. Colored blue and gray. Paid for priority shipping approximately $ 21.00.
Its been 2 weeks now since them shipping the goods and I have Not received the shoes. mail. Is this what you mean by priority mail ? When will I receive them, Please abswer me and enlighten me!

My order# is. [protected] I just want to know the status of my boots. I ordered them along time ago. Over two months. I know that they had a back order but they said I would have priority
Please contact me on the status. I was just informed by this site that I did not write enough to get your attention. So how about this where are my boots, where are my boots, where are my boots, I think I have surpassed the amount of words that they wanted me to write to get your attention. Thank you Deanna Barnes

I ordered item #SKU-4658 and it was shipped 10/13/2017. It ordered the "suede pure color slip on stitching flat soft shoes". I have not recieved them yet. Today's date 4th of November. Would you please let me know if the shipment has shipped. If the shipment has been returned to you. OR If not, then about when should I expect to recieve them. Thank you for your help.