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1.1 263 Reviews

NewChic Complaints Summary

0 Resolved
253 Unresolved
Our verdict: Engaging with NewChic at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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NewChic reviews & complaints 263

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Newest NewChic reviews & complaints

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G
1:11 pm EDT

NewChic invoice id [protected]

I been trying to contact you in many ways but it is impossible to have a feed back, I did placed an order on Jun 5, 2017 and another order on Jun 10, 2017, I paid through PayPal, I still haven't received my purchase, I do have just one Invoice ID front the last purchase [protected] $48.32 I don't have my first order ID but you should have it, please contact me by email: [protected]@hotmail.com or phone [protected], I will be waiting for an answer .
Grisel Martínez

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J
8:19 am EDT

NewChic shoes don't even match each other

I bought a pair of blue sport hiking type shoes from Newchic. The shoes don't even match! The loops for shoe laces are different, colors are different in places, shoes sizing is different, the insoles have different writing in them. I could go on and on. These shoes appear to be made in two separate facilities! they are absolute junk., Trying to get this resolved is worse than having a kidney stone.

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J
12:39 pm EDT

NewChic [protected] sku678175 purple socofy bohemia sandal since 2.5

Ordered these 4 weeks ago and still not received. Had email saying not in stock, but when you go to website it says they are in stock. Very disappointed has I go on holiday on the 28th August. I would be obliged if you could let me know when or if I am going to get these if not I would like a full refund. Or will Jane the ones in the photo enclosed

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9:52 am EDT

NewChic shoes

I ordered a pair of leather and mesh loafers and when received, the "leather" looked more like recycled plastic grocery bags. After several back and forth emails including pictures I had to take, they "decided" that there was no quality problem and refused to offer a refund upon return--even though their return policy on they website said they would do so. Total rip off.

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S
4:49 pm EDT

NewChic fibroid bras

I ordered two bras though an ad I saw on Facebook on May 16, 2017. The money was taken out of my bank account on May 17, 2017.
Today is August 2, 2017 and I still have not received my bras. This is totally unacceptable. My money is valuable. I called once at the end of June and was told they were on their way but they were shipping from China so it would take longer than something from the United States.
I would like to either have my bras or have my $24.88 returned immediately.
I don't still have the order number unfortunately but here is my information:
Summer Holmes
2952 Parlin Dr
Grove City, OH 43123
[protected]
I expect a response within 24 hours.
Summer

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P
1:59 pm EDT

NewChic product not received and account was charged $77.82

On April 9th I ordered 2 pairs of shoes from Newchic, and never received them but my account was charged on april 10 in the amount of $77.82. I would like a refund to my account as soon as this message is received. I was very wary of ordering on-line to a company in China but my sister had ordered from Newchic and had no issues. I tried her shoes on and was very comfortable in them so against my better judgement, I placed an order. If this issue is not resolved in that my account gets credited for the amount of $77.82 I will report your company to the Better Business Bureau, and the Attorney Generals office. I don't think you want negative publicity as you expand Newchic here in the states.

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6:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

NewChic clothes not a universal size

I normally buy medium size clothes. I bought one size fits all too, it fits me. The 3 medium size and 1 Extra Large are far too small. All in all it cost me US$117. It will cost me the same amount to send it back. I want a refund, sending me a small size is not my fault. Why should I pay shipping to sent it back? The yellow top is the one that is one size fits all .

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A
6:15 am EDT

NewChic I did not receive the items

I did not receive the items I ordered on 05/07 and paid through PAYPAL attaching details
Bokföringsdag:
2017-07-12
Transaktionsdag:
2017-07-10
Belopp:
-301, 29
Stad/Referens:
[protected]
Land:
HONG KONG
Text på kontoutdrag:
Kortköp 170710 PAYPAL *NEWCHICCOMP
Referensnummer:
[protected]
Settlement date:
2017-07-12
Transaction day:
2017-07-10
Amount:
-301.29
City / reference:
[protected]
Country:
HONG KONG
Text of the statement:
Card Purchase 170710 PAYPAL * NEWCHICCOMP
References:
[protected]

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G
Gary Inkman
, US
Nov 21, 2017 11:51 am EST

Did not receive merchandise [protected]. Paid thru pay pal?

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S
10:19 pm EDT

NewChic never received a confirmation email for my order, but was charged for it.

I ordered a travel bag on 7/12 from NewChic, and my Visa posted a charge for $18.02 on 7/14. I never received a confirmation email with an order number, and I never received the product. When I inquired about it via email, I was simply told that there was no record of it... although they managed to charge me for it!? I have tried the live chat option, but it didn't work.

I now just want a refund on my credit card, but I have not heard back from this company since my complaint. Not sure what my next steps would be...

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N
11:21 am EDT

NewChic customer service regarding returns

Order #[protected] - both items were too small even though I ordered my correct size. I have tried to phone several times and your phone number will not work for me. I sent an email requesting return information. This did not work out for me either. I have packaged the items and want to return them and have my account credited for the amount of $48.87 but do not have the address. This has been a totally unpleasant situation. I WILL APPRECIATE AN IMMEDIATE ANSWER so this can be resolved ASAP.

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J
Jamie Sansom
, US
Oct 09, 2019 6:51 pm EDT

I will NEVER EVER EVER order from this company again! WARNING: THEY WILL PUT YOU ON A 'CHAT' FEED BUT NEVER FOLLOW UP after hours of 'chatting' and finally getting the order and item number that I need to exchange. I STILL HAVE NOT HEARD FROM THEM WITH THE ADDRESS TO RETURN THE ITEM, AFTER I WAS PROMISED IT WOULD BE IN MY EMAIL WITHIN 2-3 HOURS.

WHAT A RIP-OFF COMPANY! And I would have certainly used them for more purchases if the exchange had gone smoothly. BEWARE FELLOW BUYERS!

P
P
Patricia,Wolf
, US
Oct 11, 2018 3:43 pm EDT

I tracked my order [protected] and it said my items were delivered they were not delivered to my P.o. Box.I had this problem once before and resolved it on live chat.I had you send the shoes to my home address.I can't seem to find the live chat only for software not for clothing or shoes

ComplaintsBoard
J
5:17 am EDT

NewChic lack of information provided

I have placed an order with you recently. The order number is #[protected] for a pair of Socofy cliptoe beach sandals in blue size 3.5. I then received an email to let me know they were out of stock. There wasn't a date to let me know when I might receive the sandals. I have tried to send a couple of email to your customer service dept but the emails just bounce back telling me the address cannot be found. Please could you let me know what is happening with this order. I would still like to receive the sandals if possible. I am sorry I have had to come through the complaints dept as I have never had problems with newchic before. But, I couldn't find any other way to contact you with my query. Please could you let me know asap.
Thank you
Mrs J Dodds

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J
10:18 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

NewChic order [protected] - paint by numbers with holes in them not as described and wrinkled!

From my bank statement
Date
06/01/2017
Amount
-$46.36Paypal
Description
NEWCHICCOMP

From Newchic:

Home Weekly New Top Sale Help Center

Hi,

Thank you for your order from newchic.com. Once your package ships we will send an email with a link for you to track your order. (If your order status is in Pending right now, which means you have not completed payment yet) You can check the status of your order by logging into your account. If you have any questions about your order, please visit our Help Center or contact us at [protected]@newchic.com.

Detail Invoice: http://www.newchic.com/index.php?com=account&t=orderDetail&order_id=29293541 Your order confirmation is below:
Your Order [protected] (placed on Tuesday 30 May, 2017)

Purchasing Information:
E-mail Address: [protected]@yahoo.com
Shipping Address: 5650 IDAHO RD TALLADEGA AL [protected] United States
Order Grand Total:US$46.66
Notes:
Your won't be charged for any items that you cancel.

Order Summary:
Shipping Details :
Order #: [protected]
Shipping Method: Air Parcel Register

On 5/30/2017 I placed my first order to New Chic for a LED painting, and for three paint by number paintings. The LED painting came in a separate bag than the paint by numbers.Date: [protected]:31:21 Order:NO.[protected] Shipping Fee:US$11.98 Total:US$30.99

New Chic has refunded the $15.67 for the LED painting that did not work, but has never refunded my additional $30.99 for the paint by numbers. Those arrived with holes in them, wrinkled and not as described. Two of the three were advertised as framed (stretched canvas on a frame) but were not. I sent photos to the company as requested and
I have emailed back and forth with Vivian only to receive that they have refunded $15.67 Paypal. I have requested over and over for the remaining balance, as I full I am due a full refund when they are such poor quality! Please advise, I am so disappointed and frustrated with this company not doing what they should!

Dear Joy
Thanks for your email

Here is the details about order [protected]
图片.png

We just arrange the refund for this order .

Could you please check it ?

Best regards,

vivian

Customer Service
http://www.newchic.com/
Reply Reply to All Forward More
Joy
To [protected]@newchic.com Jun 28 at 8:16 AM
What about the refund for the paint by numbers that had holes in the canvas, two were to be framed and were not, and they were so wrinkled and in bad condition when I received them? Below is a copy of the order:

Home Weekly New Top Sale Help Center

Hi,

Thank you for your order from newchic.com. Once your package ships we will send an email with a link for you to track your order. (If your order status is in Pending right now, which means you have not completed payment yet) You can check the status of your order by logging into your account. If you have any questions about your order, please visit our Help Center or contact us at [protected]@newchic.com.

Detail Invoice: http://www.newchic.com/index.php?com=account&t=orderDetail&order_id=29293541 Your order confirmation is below:
Your Order [protected] (placed on Tuesday 30 May, 2017)

Purchasing Information:
E-mail Address: [protected]@yahoo.com
Shipping Address: 5650 IDAHO RD TALLADEGA AL [protected] United States
Order Grand Total:US$46.66
Notes:
Your won't be charged for any items that you cancel.

Order Summary:
Shipping Details :
Order #: [protected]
Shipping Method: Air Parcel Register
Product Information:

16X20'' Wood Framed Paint By Number Kits Butterfly Fairy Digital Acrylic Canvas
×1 US$7.59
DIY Wood House Acrylic Paint By Number Kit Living Room Bedroom Home Decor ×1 US$7.79

40X50CM Frameless Dancer Painting DIY Self Handcrafted Paint Home Decor
×1 US$6.99
Sunset Scenery LED Frameless Lights Luminous Wall Painting Living Room Home Decor ×1 US$9.59

Show original message
Reply Reply to All Forward More
[protected]@newchic.com
To [protected]@att.net Jun 30 at 2:04 AM
Dear Joy,

Thanks for your order [protected]

We have been refunded the money US$15.67 to your paypal account already.

Please check it.

Best regards,

vivian

Customer Service
http://www.newchic.com/
Reply Reply to All Forward More
Joy Yes ma'am I understand that, but the whole order was not $15.67. I was not refunded for the paint by numbers that came wrinkled and with holes in them... I am still out over $30. I sent you a copy of the total order and all I get is $15 of the $46? -------------------------------------------- On Fri, 6/30/17, wrote: Subject: Re: Refund for your order(A0004217053104AR) from NewChic.com. To: [protected]@att.net Date: Friday, June 30, 2017, 2:04 AM Dear Joy, Thanks for your order 292
Jun 30 at 9:26 AM
Joy
To [protected]@newchic.com Jul 8 at 8:43 PM
Yes ma'am I understand that, but the whole order was not $15.67. I was not refunded for the paint by numbers that came wrinkled and with holes in them... I am still out over $30. I sent you a copy of the total order and all I get is $15 of the $46?
--------------------------------------------

Show original message
Reply Reply to All Forward More
[protected]@newchic.com
To [protected]@att.net Jul 11 at 5:52 AM
Dear Joy,

Thanks for your order [protected]

This order value US$30.99.

Have you receive the parcel from your mailbox?
image.png

Best regard,

vivian

Customer Service
http://www.newchic.com/
Reply Reply to All Forward More
Joy Are you refunding the $30.99? I have not received it. Joy Haynes
Jul 14 at 3:22 PM
[protected]@newchic.com Dear Joy, Thanks for your order [protected] We have been refunded the money US$15.67 to your paypal account already. Please check it. Best regards, vivian Customer Service http://www.newchic.com/
Jul 18 at 3:22 AM
Joy
To [protected]@newchic.com Jul 18 at 11:09 AM
I received an email that you are supposed to refund the remaining $30.99 that you did NOT refund for the paint by numbers, the total order was over $46.00 and I only get $15 back? but the email that said the remaining $30.99 said something that a package was arriving in the mail and I just want a refund PLEASE for the $30.99 I am OWED! I am aware of the $15 refund but do you understand that I am still out the $30.99 that you did NOT refund?
Joy Haynes

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A
1:58 pm EDT
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NewChic shoes

I ordered a pair of orange soft leather shoes for 15.65. I charged my credit card and the money was given to NewChic. I read the complaints and I wish I hadn't bought from them. They are a scam! Please give back the money to my credit card before I contact the BBB. NewChics is a shoe store advertising on the internet on "Pinterest". There is a website NewChic and several types, colors and sizes are available. The shoes I was referring to is on that page with the price of $15.65. I tried to find an address, city and also a customer service for NewChic. None found.

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Update by Abbemine
Jul 23, 2017 2:04 pm EDT

I do not know what more I could say but the NewChic shoes store is on the internet being advertised on Pinterest. Within their website the same pair of shoes were displayed of being $15.65. My credit card "Wells Fargo" shows the transaction. I did try for a customer service department but could not find anyone to talk to. Again the transaction took place on 7/17/17. Over the internet.

Update by Abbemine
Jul 22, 2017 1:45 pm EDT

I thought I was buying a pair of NewChic shoes on line. My credit card showed the transaction on 7/17/17. NewChic took my money but no shoes. No confirmation #, no tracking #, no response from site to give thanks for purchasing. I realize it has been 4 days only but the complaints I read should have stopped me from the beginning. All I want is for the company to make it right. Thanks Linda F

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E
9:36 pm EDT

NewChic non postage of item but you were still happy to take my money

I wish that I had read the reviews prior to ordering from this company. Do not order from this company. Please do not. I ordered three items - they took my money straight away and then seven days later never processed the order. I went onto their livechat and was appalled by the response. I asked for a refund three times and three times the woman ignored me before saying she could split the order and send some of the items which were in stock - after saying they were all out of stock. I said no.
I asked her on three occasions if the company was a fraudulent company. Three times she refused to answer me. I have complete proof of the conversation which I will be happy to post on this site.
If you want to order from newchic then by all means do so. Do not expect to receive anything in the post. Do not expect to get a refund. Do not expect them to resolve anything via their live chat. If you are having problems with them, do what I have now had to do which is go to paypal to try and get a refund.
I am doubting that the positive reviews on this review site are genuine.
What makes me think they are not is that newchic advertise their products even when they are out of stock so they induce you to buy things they know that they do not have rather than removing the items. That is what leaves me highly suspicious of this company.
As for their response to my review. I am not interested in it. I am not interested in anything that they have to say, or any excuse they have to offer. I am telling the truth and no one is going to be able to say otherwise - especially when I have the proof of what has transpired. I would advise all customers experiencing problems with this company to retain proof of every single conversation you have with them whether it is by livechat, email, etc. You will need this if you go to paypal to sort out your refund and you will also need it when they try to insist they have done nothing wrong!

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Update by Elle101
Jul 21, 2017 10:45 pm EDT

Refund has been issued after I opened a complaint with paypal.

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A
7:07 pm EDT

NewChic 2 pairs sandals

I ordered 2 pairs of chic sandals in June. I have not received the sandals but it is charged to my credit card. Please cancel the order and credit my account. my order was to be shipped to Topeka, Kansas. I want you to cancel the order and credit my account. I need to make this complaint 350 words long but that is my only complaint. Please attend to this matter immediately. Thank you.

Audrey I. Mathes

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C
12:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

NewChic order not being delivered

I made an order for two clothing items at the beginning of June, and by the middle of June had neither received or heard any update of their whereabouts or that they were being shopped.
I received an email at the end of June telling me the items were out of stock, but would be back in stock by July 7th and shipped to me immediately. As I had waited so long already I thought I would hold back on asking for a refund, faithful my items would be sent.
I'm STILL waiting!
Ive checked the status of my order with my tracking number, which says no more than 'being processed'.
I've emailed their "service" department to find out exactly what is happening with my order but have heard nothing.
I've already paid for these items and am concerned it's just a money making scam.
We pay, they CERTAINLY do not deliver.
Now, all I hope is that they will have the decency to get in touch and provide me with a refund.

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4:11 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

NewChic - I am complaining about a delivery I have waited for, for over a month. I'm so angry this [censor] customer service.

Order number: [protected] Tracking Number: RU730871645CN I order a lovely pair of boots on the 01/06/2017 at 17:46 Order NO.[protected] Shipping Fee: R126.61 Total: R379.43 Payment was made in full but I'm so angry that I still haven't received anything whereas the estimated the 26/062017. I'm not happy about this it is either I get my full refund or I will...

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D
4:19 am EDT

NewChic haven't received my order yet

I placed an order on May 16th and have not received it yet. I understand there was a issue with the shoes and they had to restocked. I want exactly what I ordered.no substitutes please. My name is David Robinson and you can email me back or call me at [protected]@aol.com or 773/9257620. Thank you. I'm hoping for a quick resolution to this issue.patiently awaiting your reply.

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9:56 am EDT
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NewChic no delivery rainbow sport shoes

This is my 4th attempt to find out what has happened to my order! Ordered & Paid for 17 May $27.56 for the shoes plus $9.35 for shipping & HandlingI Delivery date 6 June. I contacted via complaint on the 16 June no sign of my shoes, Live chat with Sky she assured me they wereon the way, added comment to complaint 23 june - still no shoes, contacted again 30 June still no shoes. Today is the 6 July and no sign of them Please either get my shoes to me or refund my money!

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7:10 am EDT
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NewChic order no: #[protected]

2 weeks ago i ordered sandles and a few days agoi got this email:

Thank you very much for your custom with newchic.com.
1 items in your order are out of stock at the moment.

Order No: #[protected]

We are so sorry about the delay and would like to know what you would like to do with your order. And this email notification could only show 10 items at most. Please visit your order list to check or operate by clicking here.

i paid for this order - why?
please return my money.

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NewChic Customer Reviews Overview

NewChic is an online fashion retailer that offers a wide range of clothing, shoes, bags, and accessories for men and women. The website has received a significant number of positive reviews from customers who have praised the quality of the products, the affordable prices, and the excellent customer service.

Customers have reported that the clothing and accessories offered by NewChic are of high quality and are true to size. The website offers a wide range of styles, from casual to formal, and customers have found the selection to be diverse and trendy.

The prices offered by NewChic are also a major selling point for customers. Many have reported that the prices are significantly lower than those of other online retailers, making it an affordable option for those on a budget.

In addition to the quality of the products and the affordability of the prices, customers have also praised the customer service offered by NewChic. The website offers a live chat feature, which allows customers to get in touch with a representative quickly and easily. Customers have reported that the representatives are friendly, helpful, and responsive.

Overall, NewChic has received overwhelmingly positive reviews from customers who have praised the quality of the products, the affordability of the prices, and the excellent customer service. If you're looking for trendy and affordable fashion, NewChic is definitely worth checking out.

Frequently asked questions (FAQ) about NewChic

Expand Collapse all
Is NewChic a legitimate online store?

Yes, NewChic is a legitimate online store that sells a variety of products.

Can I trust NewChic with my personal information?

NewChic has a privacy policy in place that outlines how they collect and use personal information. It is up to the individual to decide if they feel comfortable sharing their information with the company.

Is NewChic a safe website to make purchases from?

NewChic uses SSL encryption to secure all transactions on their website. They also offer various payment methods to ensure safe transactions.

Are the products sold on NewChic authentic?

NewChic sources their products from various suppliers and manufacturers, so it is difficult to verify the authenticity of all products. However, they have a return policy in place for unsatisfactory products.

Does NewChic offer good customer service?

NewChic offers customer service through email, live chat, and phone. Some customers have reported issues with customer service, while others have had positive experiences.

Is NewChic a reputable company?

NewChic has been in business for several years and has a large customer base. However, they have received mixed reviews and some complaints about product quality and customer service.

Are the prices on NewChic reasonable?

The prices on NewChic vary depending on the product. Some customers have reported finding good deals, while others have felt that the prices were too high.

Is NewChic a scam website?

No, NewChic is not a scam website. They have a legitimate business model and offer a variety of products for sale.

Does NewChic offer free shipping?

NewChic offers free shipping on some products, but it depends on the product and the shipping destination.

Does NewChic have a return policy?

Yes, NewChic has a return policy for unsatisfactory products. The specifics of the return policy can be found on their website.

Does NewChic offer tracking information for shipments?

Yes, NewChic offers tracking information for shipments. Customers can track their orders through the website or through a tracking number provided via email.

Is NewChic a Chinese company?

Yes, NewChic is a company based in China.

Are the sizes on NewChic accurate?

Some customers have reported issues with sizing accuracy, while others have found the sizing to be true to their usual size. It is important to check the size chart provided for each product before making a purchase.

Does NewChic offer discounts or promotions?

Yes, NewChic offers various discounts and promotions throughout the year. These can be found on their website or through their email newsletter.

Does NewChic sell counterfeit products?

NewChic does not intentionally sell counterfeit products, but it is possible that some products sourced from suppliers could be counterfeit.

Are the reviews on NewChic trustworthy?

The reviews on NewChic are from verified customers, but it is important to keep in mind that some reviews may be biased or fake.

Does NewChic have a social media presence?

Yes, NewChic has a presence on various social media platforms such as Facebook, Instagram, and Twitter.

Is NewChic a fast shipping website?

Shipping times on NewChic vary depending on the product and the shipping destination. Some customers have reported fast shipping times, while others have experienced longer wait times.

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Contact NewChic customer service

Phone number

+852 8193 1379

Website

www.newchic.com

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