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NEW YORK LIMOUSINE SERVICE / Rude

1 New York City, NY, United States Review updated:
Contact information:
Phone: 800-447-1955

After calling for a quote and getting hung up on - AND, all I had said was, I was looking for a quote from CT to NY for my boss - and he said no, goodbye.
I had emailed the company to make a complaint. In return the company said to me - "FU". Here are the emails. And yes he had ended in calling me stupid. This is the way NY is being represented - pretty pathetic.



************************************************************************

-----Original Message-----
From: NY Limo Coach Inc [mailto:nylimocoach@gmail.com]
Sent: Monday, December 01, 2008 3:11 PM
To: Allison LaBarbera
Subject: Re: Thank you for your quote request from NYLimoCoach.com


Boy are you stupid, , never in my life have I ever encountered such a stupid person, , I am amazed


----- Original Message -----
From: "Allison LaBarbera" <A.LaBarbera@pharmcoaaper.com>
To: "NY Limo Coach Inc" <nylimocoach@gmail.com>
Sent: Monday, December 01, 2008 2:12 PM
Subject: RE: Thank you for your quote request from NYLimoCoach.com


I've really never been so offended in my entire life. This can not
possibly be a real company.


Allison LaBarbera
Sales Analyst / Marketing & Event Coordinator
Executive Assistant to the President
PHARMCO-AAPER


-----Original Message-----
From: NY Limo Coach Inc [mailto:nylimocoach@gmail.com]
Sent: Monday, December 01, 2008 2:03 PM
To: Allison LaBarbera
Subject: Re: Thank you for your quote request from NYLimoCoach.com

FU !!!



----- Original Message -----
From: "Allison LaBarbera" <A.LaBarbera@pharmcoaaper.com>
To: <limos@nylimocoach.com>
Sent: Monday, December 01, 2008 1:24 PM
Subject: RE: Thank you for your quote request from NYLimoCoach.com


Forget it - don't bother calling - not interested.

Just wanted an email address to let you know how rude your people are
working for you. I called [protected] - first time, I was hung up on -
and then I tried calling back, a man answered very rudely - I asked if I
may get a quote - he said where - I answered from CT to NY City (as I
am planning an all day trip for my boss and 10 other people) - he said
"no, goodbye" - and then hung up on me.
Very rude - don't know how you stay in business this way.

Allison


Allison LaBarbera
Sales Analyst / Marketing & Event Coordinator
Executive Assistant to the President
PHARMCO-AAPER

Al
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Comments

  • Jo
      9th of Jun, 2009
    0 Votes
    NEW YORK LIMOUSINE SERVICE - Rude and Unprofessional
    NEW YORK LIMOUSINE SERVICE
    New York
    New York
    United States
    Phone: 1 (800) 447-1955
    nylimocoach.com

    I just tried calling their number - I got hung up on twice and the third time I was sworn at and then hung up on.

    Apparently the person answering their phone was eating and did not want to be disturbed. I only found this out after my husband called back. He got yelled at and hung up on as well.

    If you have a toll free number for your business expect that people are going to call it.

    Other options they could have used to handle incoming calls when they are busy -

    1. have an answering machine/service
    2. politely ask the customer to hold
    3. take a number and call the customer back

    The above could likely be found in the Service 101 manual.

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