This comment does not relate to the given store, but is a problem with the company. As a veteran employee, and as a friend of many current employees, I am appalled at the lack of concern given to your sellers. When I worked for Express, my comfort was a consideration. I was given breaks after the proper amount of hours works, time was dedicated to my training, and I had a clear understanding of what dictated grounds for termination. This is not how New York and Company runs its company. I never once received a 15 minute, and rarely received a 30 minute break for 7+ hours of work. I, and everyone at the stores that I worked at, was encouraged to allow discounts to customers when situations warranted it. Scheduling was never given in advance, and the atmosphere did not facilitate learning.
I have heard of two employees who were recently terminated without the consent of the management staff (Ie: Corporate fired them without consulting anyone on the team). One employee, who gave a discount to a customer under the training of her manager, was fired without a warning. Why are we trained to give out discounts, and then fired afterward? Furthermore, this employee has nearly 40 hours scheduled the rest of the week. Who is to cover these shifts? Of course the company can't afford to have breaks covered, they've fired half the staff regardless of competency. Other retailers DO NOT operate so poorly. I would be greatly surprised if this company lasted for many more years.
Additionally, the quality of New York and Company's clothing is abysmal. I don't know how many times I had to process returns for damaged product that couldn't even make it thirty days of wear. Clothing that went through the wash once came out destroyed. I shopped at New York and Company so that I could wear the brand name at work, but I certainly have not continued that trend after breaking with the company.
My heart goes out to those who are still staffed at the New York and Company stores all over the country. How long will the company keep abusing them? How long will the company keep jerking them around?
In conclusion, I am writing because:
1) New York and Company don't treat their employees well.
2) The training given to employees is insufficient and leaves to improper termination.
3) Regardless of New York and Company's policies, their clothes are of poor quality.
New York and Company has lost my service and the service of many others. How far is it willing to go?