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New Lighting Direct / Non Delivery/Refund

1 United Kingdom

I ordered goods from these people two weeks before Christmas. There was no suggestion that goods were not in stock. I chased non delivery after Christmas to be told that the manufacturer would supply once they got back into production in the New Year. The promised delivery date came and went. I complained again and they appologised for the delay. After 7 weeks I cancelled the order. Payment was taken on the day of the order despite the fact they must have known they had no prospect of early delivery. On cancellation I was directed to their refunds policy that said refunds could take up to 28 days. Naively thinking this was a clear cut case, no goods or services were supplied and they managed to take the money from my credit card immedaitely I assume that credit would be given an a few days. Oh no, 3 weeks later no sign of the credit being given. This is the worst customer service I have experienced from a web retailer. It will be interesting to see if the refund is every forth coming. Do yourselves a favour and go to one of the other on line retailers. These guys hold their cusotmers in contempt. you have been warned!

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