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New Country Auto Center - Durango, Colorado / Lost work and business!

1 United States Review updated:

New Country Auto Center. In Durango, Colorado, "very poor business acumen" Beware if you do business with this dealership. We Have been customers of this dealership and have sent along referrals, with no thanks from this dealership. Once they sell you a vehicle, they have made their money-don't expect service or help if you need it. Here is our experience buying a new 44k truck from this dealership!

1. Rear brakes re-done or they would catch on fire. Lost 1 day of work

2. total motor re-adjusted- for valves- lost 1 day of work

3. last January- leaking antifreeze- took to dealer ship could not find problem-, put in several gallons of anti-freeze- thru winter could not put truck in shop needed for work, they could not find problem.

3. late July- took truck in found problem water pump? lost two days of work, had to get a motel room.

4. Last week moving house from Denver- motor quits running, towed to dealer, spent two nights in truck until friend came and got me. Dealer ship in Durango refused to help in all situations.

Lost work and business do to this scenario 6000k of revenue.

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Comments

Li
  1st of Sep, 2007
0 Votes

Recently tried to buy a toyota tundra at New Country Auto Center. We got them down to a decent price with trade [in and signed a contract and made a deposit on the tundra. BUT... and there is always a "BUT..." It had to be hauled from someplace in southern new mexico or western Texas. They lead us to believe that they could get the vehicle and it was ours and a done deal at 5:30 p.m. The next day they were to call us around 10:00 a.m. to let us know the arrival of our buy on their lot. They did NOT call at that time. It was late in the afternoon when we finally did hear from them. NOW... They were saying that they couldn't get that vehicle and were trying to re-negotiate our contract of sale for a replacement vehicle that did NOT have what the original vehicle had on it as accessories... AND... they were trying to charge us for accessories that weren't on it. They backed out of the original contract and they will now loose our business... now and in the future. New Country Auto Center of Durango, Colorado... does have "very poor business acumen" Beware if you do business with this dealership.

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