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1.0 2 Reviews

New Century Maids Complaints Summary

0 Resolved
2 Unresolved
Our verdict: Engaging with New Century Maids at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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New Century Maids reviews & complaints 2

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1:59 pm EDT
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New Century Maids Very poor cleaning

Estimate to clean the following was 3 hours: 1. master bath and bedroom 2. powder room 3. kitchen 4. living /dining room 5. family room 6. stairs both levels Maid said she was leaving 20 minutes early and that she was done and I would be charged full price. When I went over the list she had forgotten to clean the stairs. She stayed another 10 minutes to clean the steps and then left. Upon inspection, she did not vacuum the rugs in the house (there are not even any vacuum marks on it), did not clean cat hair off of the couch, powder room toilet not cleaned, soap dish not cleaned, stairs only partially cleaned, kitchen counter dirty, microwave dirty when it was clean when she started!, floors not cleaned by hand which is stated in their commitment, dining room not even touched, end tables etc. not moved to clean floor, bathtub partially cleaned... When I called to complain they said she needed more time. So why did she not stay when she had time left over? Why did she not mention this. She told me she was done 20 minutes early. I have stopped the payment for this lack of service. I asked for someone to come out and see what she had not done but they just insisted that maybe 6 hours was necessary.

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12:46 pm EDT
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New Century Maids House cleaning

To say I am disappointed with New Century Maids is a gross understatement. I am appalled with the service I received, and wouldn't hire the company again to clean a barn, much less a house. The company secretary was very congenial on the phone and assured me my needs would be met. I own a rental property, which I wanted cleaned in order to sell it. I expected no problems from the two maids assigned to me and greeted them enthusiastically when they arrived. In came two of the most sullen and uncommunicative women I have ever met.

After one maid was done the kitchen work, I brought it to her attention she had forgotten to do the interior of my oven. She exclaimed it was already done, so I brought her to look at her 'work' and asked her to do it again. She gave me some attitude, but redid the oven half-heartedly, sighing her discontent loudly the entire time and leaving the oven in a similar state of filth. She hotly said that's all she could do. The other maid seemed to be doing her work, but after the fact, I noticed she had also failed as a house cleaner. The bill came to more than I was quoted online, and since I did not have exact change for the overage, I ended up paying more than was required. As they left, the kitchen maid seemed furious and would not look at me. I took photographs to demonstrate what they had not done, or done improperly. These included window ledges, ceramic tile grout left dirty and the floor under a queen sized bed left unvacuumed, in addition to the oven being left in a terrible state. It was only after the maids had left that I noted dirty cleaning solution had dripped into the drawer underneath the oven, in addition to the terrible cleaning job of the oven interior. I purchased some oven cleaner and successfully cleaned up a small patch of the oven window to show the company the maid had been inadequate in her work.

I emailed and called the company, providing photographs. Next morning, I received a cheerful phone call from the office rep, saying the carpet cleaner would be coming this afternoon, but that I had yet to settled up the bill! I told her I had paid cash, and furthermore, that since I was not happy with the maids' work, I did not want their carpet cleaner coming to my home. I asked that two different maids be sent to address the errors and incomplete work, as per the company guarantee. I did not want the inadequate maids, especially not the angry woman with a bad attitude, back To my property.

Half an hour later, I received another cheerful call from the company stating a forty dollar reimbursement would be sent to me. I asked when someone would come out to the house, and was told they wouldn't be sending anyone! Little compensation when I had to turn around and hire a new company to come in and re-clean my property! I am furious that New Century Maids did not honour their commitment to me, and out of pocket because I had to start all over again with another company.

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Is New Century Maids legit?

Our verdict: Complaints Board rates New Century Maids highly, signaling it as a legitimate option for users seeking reliable services. Despite this endorsement, the 0% resolution rate for complaints about New Century Maids raises questions. Diligently reviewing New Century Maids's client feedback and resolution practices is recommended for those considering New Century Maids's services, ensuring a comprehensive understanding of its legitimacy and commitment to customer satisfaction.

New Century Maids earns 88% level of Trustworthiness

Excellent Trust Notice: New Century Maids near-perfect at 88% trust. Use with confidence, maintaining usual caution.

The age of New Century Maids's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Newcenturymaids.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Newcenturymaids.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

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  • Newcenturymaids.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The newcenturymaids.com may offer a niche product or service that is only of interest to a smaller audience.
  • New Century Maids protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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