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New Castle Acura dealership / Lack of commucation of recall

1 120 south dupont highwayNew Castle, United States
Contact information:
Phone: 3023231100

I had an appointment for a oil change, and tires rotated at 1:30 on September 2, 2008. Helen Toto checked me in at 1:15. I waited in seating area for two hours wondering what's taking so long. I went to Helen and she stated your car is almost done you had a recall. I stated to Helen why didn't you come to me early to tell me about the recall.. Helen couldn't give me answer. So I decided to talk to the service manager Domick. He was a complete waste a time, because he couldn't understand the lack of commucation that I received from Helen.. The only thing he cared about was why I cancel my appointmet twice.. I was shocked that he even ask me but I stated I called each time to Helen and gave her the respect that wasn't given to me... I also told Domick it only take a couple of minutes to tell me or any customer who pays to get their car serviced on. I am very disappointed with Castle Dealership I have been a happy customer in the past..
I'm not sure if I will continue my car service with Castle dealership but I do know will never buy a car from them again.. I heard horriable stories in the past with the service department.. I guess they were right.



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